Institute for Continuous Improvement in the Public Sector · 2019-04-17 · Institute for...
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Institute for Continuous Improvement in the Public Sector CONTINUOUS IMPROVEMENT MATURITY ASSESSMENT The closer your links the more effective your continuous improvement activities www.icips.org [email protected]
Transcript of Institute for Continuous Improvement in the Public Sector · 2019-04-17 · Institute for...
Institute for Continuous Improvement in the
Public Sector
CONTINUOUS IMPROVEMENT MATURITY ASSESSMENTThe closer your links the more effective your continuous improvement activities
Change toolsand techniques
Change toolsand techniques
Strategies for delivery and
change
Cross boundary working
change tools& delivery
Culture supporting CI Innovation Organisational
intelligence
Transformational leadership
Informed and empowered employees
Engaged customer Supply chain
Improve - The CI loop. Strategy and change informed by requirements of internal and external customers
Deliver - The delivery loop. Work across boundaries to identify impacts and impement change using appropriate tools
Develop - The improvement loop. Use intelligence to identify opportunities for innovative and cross cutting change
Connect - The intelligence loop.Inform, empower and involve stakeholders
Coming together to make change happen
Why follow theICiPS pathway?• Recognises that every organisation is different
• Allows organisations to incorporate their unique characteristics
• Engages the entire organisation
• Explores links between supply chain, enablers and individuals
• Encourages reflection at individual, organisational and supply chain levels
• A tool for discussion and improvement not just a measure
• Non prescriptive
• Easy to understand and to use
• Can be used as a development tool at any time
Steps to success
Gather voice of customer,
review external environment
Shared learning Preventative measures
How do we know if our strategic direction needs to change?
Look end to end, find root cause & remediate
How do we prevent a re-occurrence?
Gather performance data & turn it into intelligence
What do we do if we are failing?
Clarify their role & quantify their output
How do we know if we are succeeding?
Understand demand. Right skills , right place, right time
How do individuals understand their role?
Operational delivery plan , goals & measures of success
How do we know we can deliver?
Strategic & business planning
How do operational areas know what this means to them?
How do we define our aims & objectives?
BUILDING BLOCKS / ENABLERS
Strategic plan Business plan Finance plan Business intelligence
SMART operational delivery plan Communication plan
Skills matrix & workforce development plan Understand & balance workload Flexible working Tidy & ordered workplace Functioning supply chain
Team and individual contribution defined Defined behaviours KPIs & PIs PDPs Feedback
Method and plan for data capture and analysis Organisation wide reporting frameworks Local real time data, visual display boards , team huddles
Local CI accountability & authorisation levels defined Change capability Tools & approach for tackling more complex issues e.g. lean, 6σ, systems thinking Innovation Understanding & tracking ROI
Preventative maintenance Cascade system Knowledge management system
Customer engagement plan Horizon scanning Innovation
Transformational leadership & CI culture
©ICiPS 2013
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Continuous improvement is simply sensible working practice
Start again, business intelligence provides critical input to
strategic & business planning
Refine
Ensuring the tool drives improvement.1. Decide why you want to undertake this activity and how results
will be used
2. Agree who will be the central point of contact for co-ordinating the results
3. Decide who will participate and at what level; as a minimum it is suggested that every functional area within the organisation takes part including support functions
4. Communicate to ensure everyone understands the aims and objectives, the role they will play and how the results will be used
5. Allocate the questionnaire and ensure people have time to reflect on what has worked well and why, and to agree improvement objectives
6. Submit results to ICiPS for analysis
7. Hold a session to look at results across the organisation to learn from each other, agree cross cutting, team and individual improvement initiatives
8. Complete a SMART action plan
9. Repeat on a regular basis
Your results A radar chart shows performance in each participating area of the organisation.
Results across the organisation are presented in a bar chart.
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Strategic aims & objecSves
Informed & empowered employees
Engaged customers
OrganisaSonal intelligence
TransformaSonal leadership
End to end review & remediaSon
Supply chain
InnovaSon
Cross boundary working
Opera<onal delivery unit A
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20
40
60
80
100
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OperaSonal delivery unit A
OperaSonal delivery unit B
Finance
HR
Senior leadership team
Admin support
YOUR RESULTS
A radar chart shows performance in each participating area of the organisation.
Results across the organisation are presented in a bar chart.
.
0
20
40
60
80
100
Strategic aims & objecSves
Informed & empowered employees
Engaged customers
OrganisaSonal intelligence
TransformaSonal leadership
End to end review & remediaSon
Supply chain
InnovaSon
Cross boundary working
Opera<onal delivery unit A
0
20
40
60
80
100
120
OperaSonal delivery unit A
OperaSonal delivery unit B
Finance
HR
Senior leadership team
Admin support
YOUR RESULTS
A radar chart shows performance in each participating area of the organisation.
Results across the organisation are presented in a bar chart.
What’s included in the package?A small set up fee includes everything you need to ensure success:
• A half day workshop to plan the introduction of the model
• Assessment guidance & questionnaire
• Slide deck introducing the scheme for use within your organisation
• Action plan template
• Slide deck for reflection workshops
• One analysis of results across the organisation
• Annual licence
In subsequent years a small annual licence fee is payable which includes:
• Annual analysis of results across the organisation
• Refreshed support materials
• Support and advice
Discounts apply for ICiPS members. For costs please [email protected]
