Instio - a simple on premise feedback system
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Transcript of Instio - a simple on premise feedback system
Imagine if you can reach out to all your unhappy customers right-on-time – even before they leave your premises?
Instant, uninfluenced feedbacks
• Instio is a smart, simple, real-time, on premise, customer feedback solution
• We help you to improve your business by attending to your unhappy customers instantly
• We help your happy customers to become your ‘real fans’.
• Instio helps you to collect uninfluenced feedback from customers.
Change theme- Customizable background- Logo and button styles
Multi Location & Enterprise grade- Designed for multi location based enterprises- Manage multiple brands & outlets- Branch / Facility specific survey questions
Real time feedbacks- Present the tool to customer before he leave the premises.- Feedbacks are reported to management console in real time; enabling staff to take action immediately- Works offline and sync happens when WiFi is back
Multiple steps of Survey- Capture your customer contact details- Get more detailed answers for your customized questions - Provides quick survey questions for those who does not want to go to more steps
Direct Customer Engagement- Say hello to 85-95% response rates- Beautiful, on-premise, touch screen technologies designed to respect your guest’s time.
Reputation Management- Timely interaction leads to better customer service- Avoids unattended or late feedbacks and bad reputation in social platforms
Intuitive web app to Manage feedbacks- Customizable Theme - View reports- Daily, Weekly and Monthly Digests- Instant Alerts for law rating feedbacks
Net Promoter Score- Get real time Net Promoter Score (NPS)- Detailed , Graphical Analysis- Various types of reports and drill-downs
Feedback Management- Keep note of suggestions, requests & complaints- Respond to customer, escalate issues- Share positive feedbacks to Social media and other platforms- Manage negative feedbacks - Tag and Filter feedbacks- Track corrective actions for repeat issues
Offers and Discount Management- Offer Promotions and discounts based on real loyalty status of the customer
Management Reports- Permission based access- Location and Facility based Performance Tracking- Automatic Back up of all data collected- No internal IT requirements except internet connection
Benefits
Feedback ManagementA consistent process for generating and managing customer feedback so you can build your business.
High Performing StaffConstant feedbacks and improvement drives improves team performance and your team becomes high performing team
Responsible BusinessTaking out paper based feedback can save trees and environment.
Increase Positive ReviewsWhen there are positive reviews, users are prompted to share it with social platforms which will help you to increase your positive reviews on those platforms.
Who can use Instio?
Hotels
Restaurants Resorts
Fast food chains
Spa Salons Clinics
Hospitals
Car Care
and many more…
Contact us
Instio Plot No 32, Mavelipuram,Kakkanad POKochi, Kerala97460 66242