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Instant Help - remote access service proposition
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Transcript of Instant Help - remote access service proposition
Team747, LLC Confidential
“Simply get I.T. There”
www.team747.com
Team747, LLC Confidential
Agenda
Company OverviewMarket OpportunityInstantHelp OnDemandNext Steps
www.team747.com
Team747, LLC Confidential
Company Overview
HQ in Calif. & offices in, Italy, UK, and the Netherlands
Founded in early 2007Privately FundedFirst Product released in August 2007
◦Currently on third release◦Tested and stable service platform
www.team747.com
Team747, LLC Confidential
Market Overview
European Market◦23million Small to Medium Size businesses (SME)
(0-250 staff) employing some 73 million people.◦>90% of companies do not have Full-Time IT staff ◦SMEs have the highest growth rates in IT spending◦98% of Small Offices are “Connected”
Key Trends◦Complexity of Hardware / Software ◦Small/Remote Office as complex as Enterprise◦Percentage of mobile workforce growing◦“IT Hell at SME”
In other words: more and more smaller companies need efficient and affordable IT assistance!
www.team747.com
Team747, LLC Confidential
Market Overview
Pain Points◦Traditional on-site/in-store not sufficient◦Increased complexity make traditional HW/SW
support/installation frustrating and inadequate to customers
◦……“IT Hell at SOHO”Gaps
◦Phone/Chat Support – long time-to-resolution◦On-Site/In-Store Support – costly and not
immediately available◦Customer experience varies by location
www.team747.com
Team747, LLC Confidential
Enterprise Class Remote Tech Support for Home Office and Small to Medium Business
www.team747.com
Team747, LLC Confidential
InstantHelp Value PropositionCustomer Value Prop
◦Bridges the gap between phone/chat and on-site support
◦Single point of contact for all technical related issues available 24x7 – just a click away
Business Value Prop◦Drive new & recurring revenue with remote
services
Note: InstantHelp OnDemand is currently only available in the UK; InstantHelp Pro is available throughout Europe
www.team747.com
Team747, LLC Confidential
Business Model
Retailer sells branded client IH USB – individually or bundled with PC/Laptop
Revenue model with USB/Service is flexible – hourly, monthly, or annual subscription
InstantHelp technicians provide backend technical support with dedicated 800 number available 24x7
Simple package – includes PcTuneup, Network setup, software installation etc. (see next slide)
Revenue share on renewals
www.team747.com
Team747, LLC Confidential
Simple SKU for all Remote Tech Needs
• Retailer can offer branded remote maintenance care services• Provides complete outsourced remote services solution for retailer
to bundle with systems – recurring revenue share model• Establishes strong customer ties with retailer and on-going revenue
stream
www.team747.com
Setup & Installation Services
Technical SupportServices
Tune-Up & Optimization
Security & VirusProtection
Team747, LLC Confidential
EasyTech – one Simple SKU
www.team747.com
General SupportOnboarding Client Introduction24x7 Phone, Chat, Remote supportOn-Site Support as needed (or in-store)
Technical SupportPC HardwareOperating SystemMicrosoft Office Applications (Word, Excel, PPT, etc)Software installation/removalOn-going PC performance tune-upsSpyware/Virus RemovalPeripheral Devices (printer, router, storage, etc.)
Add’l fee
Team747, LLC Confidential
InstantHelp OnDemand
www.team747.com
InstantHelpCertified
Technicians
• Simple - No SW/HW installation configuration required
• Fast – Toll Free Phone, Click to Chat, Click to CONNECT
• Secure – Encrypted connection with tech & customer
Retailer Customers
Team747, LLC Confidential
In-Store Proposed Flowwww.team747.com
Customer Purchases
USB in store
• USB bundled with SW• Flexible Service Plan
• Hourly-Rechargeable• Monthly Plan • Annual Plan
Store sendsTeam747 POS
Transaction
• USB SN • Type of Plan sold
• Hourly • Monthly Plan • Annual Plan
• POS triggers T747 invoice process to Staples for acct sold
Customer takes USB home to
activate
• Each USB has SW
installed, but not activated• First time
customer inserts USB, they will be prompted with activation process
Team747, LLC Confidential
Activation Process Flowwww.team747.com
Customer inserts USB for
the 1st time
• Customer enters activation ID and passcode
• Customer enters name, email, and phone number
• IH send activation link to customers email
Customer receives
activation link in email
• Customer clicks link
• Activation is complete and ready to use
Customer inserts USB for 1st remote tech
session
• Enters activation ID and passcode one final time
• InstantHelp portal is available and technicians ready to serve client 24x7 with a simple click
Team747, LLC Confidential
Customer Connection Processwww.team747.com
Customer inserts USB
• Insert USB • Click IH Icon
Customer selects choice
of communication
Technician establishes
support session with customer
• Tech provides 5 digit code
• Customer enters 5 digit session code
• Clicks CONNECT• Tech resolves
any issue remotely for customer
• Available 24x7x365• Call Toll Free Number• or Click to Chat
Team747, LLC Confidential
Recurring Revenue Modelswww.team747.com
Rechargeable by the hour
• IH Software tracks minutes used
• Sends customer notification when account is down to 15 min remaining
• Recharge account with hourly increments online
Monthly Plan Annual Plan
• Customer charged annual fee
• Account billed by T747 or Retailer
• Customer’s account is
charged monthly fee• Can be performed by
T747 or by Retailer
Team747, LLC Confidential
Next Steps
Discuss Business Terms for PilotDesign process for PilotEstablish timeline for PilotOpen Discussion
www.team747.com
Team747, LLC Confidential
The Simple, Fast, Secure way to access your PC anywhere, anytime
www.team747.com
Team747, LLC Confidential
Customer Value Prop◦ Work remotely just as if you were there – save time and fuel◦ Access to all your files remotely on your desktop◦ Ability to electronically transfer files between systems with
no software to install or configure
Business Value Prop◦ Drive new & recurring revenue for retailer◦ Sell two USB (2GB) w/PcBridge SW preloaded◦ Annual subscription (unlimited connections and support by
Team747)◦ Substantial Gross Margin to retailer
www.team747.com
PcBridge Value Proposition
Team747, LLC Confidential
1. Simple – Insert USB
www.team747.com
Team747, LLC Confidential
2. Fast – Enter PWD & Click Onwww.team747.com
Enter Pswd & click On
Team747, LLC Confidential
3. Secure Access Anytime
Insert Host USB in any internet connected computer Enter Pswd and Click On Access to all your files and applications on remote
computer Great for securely transferring files electronically
between multiple systems More secure than carrying around files on portable drives
www.team747.com
Team747, LLC Confidential
Simply get I.T. there
InstantHelp solutions are available from Tradea BV in the Netherlands, covering: UK, Ireland, Germany Benelux and Scandinavian countries.
Zuideinde 271483BZ De Rijp (NL)
NL : +31 (0)20 893 2922UK : +44 (0)7967 561 833
[email protected] www.team747.com