Inspiring Growths - Aventri€¦ · 2. Hotel Training -Requirement. WorldhotelsAnnual Conference...
Transcript of Inspiring Growths - Aventri€¦ · 2. Hotel Training -Requirement. WorldhotelsAnnual Conference...
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Worldhotels Annual Conference 2017
Inspiring GrowthsA brand new approach to Quality & Training
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Worldhotels Annual Conference 2017
Our focus for this session
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Worldhotels Annual Conference 2017
1. Survey results- background
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Worldhotels Annual Conference 2017
Trends in Hotel Training Requirements
2. Hotel Training - Requirement
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Worldhotels Annual Conference 2017
2. Trends in Hotel Training Requirements
The Academy
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Worldhotels Annual Conference 2017
2. Trends in Hotel Training Requirements – The Academy
New Partnerships
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Worldhotels Annual Conference 2017
2. Trends in Hotel Training Requirements – The Academy
Details and Registration online
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Worldhotels Annual Conference 2017
3. Quality
Trends in Hotel Measurement
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Worldhotels Annual Conference 2017
3. Quality
Measurement example
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Worldhotels Annual Conference 2017
3. Measurement example - TrustYou
Why are reviews important
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Worldhotels Annual Conference 2017
3. Measurement example - TrustYou
Why are reviews important
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Worldhotels Annual Conference 2017
3. Measurement example - TrustYou
Reviews = Selling point?
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Worldhotels Annual Conference 2017
3. Measurement example - TrustYou
What value do hotel reviews have?
Source: TrustYou – New York University September 2014
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Worldhotels Annual Conference 2017
3. Measurement example – TrustYou
What value do hotel reviews have?
Source: TrustYou – New York University September 2014
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Worldhotels Annual Conference 2017
3. Measurement example - TrustYou
What value do hotel reviews have?
Source: TrustYou – New York University September 2014
![Page 16: Inspiring Growths - Aventri€¦ · 2. Hotel Training -Requirement. WorldhotelsAnnual Conference 2017 2. Trends in Hotel Training Requirements The Academy ... Présentation PowerPoint](https://reader036.fdocuments.us/reader036/viewer/2022081614/5fc0068e97586612827d96cb/html5/thumbnails/16.jpg)
Worldhotels Annual Conference 2017
3. Measurement example -TrustYou
What value do hotel reviews have?
Source: TrustYou – New York University September 2014
![Page 17: Inspiring Growths - Aventri€¦ · 2. Hotel Training -Requirement. WorldhotelsAnnual Conference 2017 2. Trends in Hotel Training Requirements The Academy ... Présentation PowerPoint](https://reader036.fdocuments.us/reader036/viewer/2022081614/5fc0068e97586612827d96cb/html5/thumbnails/17.jpg)
Worldhotels Annual Conference 2017
43Measurement example -TrustYou
Reviews influence bookings & revenue
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Worldhotels Annual Conference 2017
3. Measurement example -TrustYou
Cornell Study
about hotel reputation scores shows high influence on the revenue
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Worldhotels Annual Conference 2017
Example of increased reputation when working with TrustYou
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Worldhotels Annual Conference 2017
3. Measurement example -TrustYou
Success of working with TrustYou
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Worldhotels Annual Conference 2017
3. Measurement example -TrustYou
Reviews - main sources
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Worldhotels Annual Conference 2017
3. Measurement example -TrustYou
Score per source
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Worldhotels Annual Conference 2017
3. Measurement example -TrustYou
Impacting overall score
2% increase
5% increase
4.5%
increase
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Worldhotels Annual Conference 2017
3. Quality
Quality Experience Program
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Worldhotels Annual Conference 2017
3. Quality Experience Program
New and improved services
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Worldhotels Annual Conference 2017
3. Quality Experience Program
Dashboard – measurement overview
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Worldhotels Annual Conference 2017
3 Quality Experience Program
Dashboard – First Draft
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Worldhotels Annual Conference 2017
3. Quality Experience Program (QEP)
Time Lines
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Worldhotels Annual Conference 2017
4. Actions and take aways
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Worldhotels Annual Conference 2017
4. Actions and take aways
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Worldhotels Annual Conference 2017
Additional time for….
Questions & Answers
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Worldhotels Annual Conference 2017
Thank You!