Inspired Comm u nications - Standard Form of Agreem en t ... Form Of Agree… · Inspired Comm u...

snoitacinummoC deripsnI - tS andard Form of Agreem ne t

netnoC ts GENERAL TER SM ............................................................................................................................. ........................... ....... . ............ .4

1. OUR AGREEMENT WITH YOU ... ............................................................................................................................. . ............. .4

2. PROVISION OF S RE VICES NA D EQU PI ME TN ........................................................................... .................................... ........ .4

3. CHA GR ES & PAYMENT ............................................................................................................................. .............. ............... .5

4. S CE UR TI Y DEPOSIT & SPEND L MI I ST ........................................................................................................................ ........... .6

5. PERI DO OF AGREEMENT ................................................................................................ ........................................ .............. .7

6. TR NA SFER OF YOUR S RE VICES OT US ....................................................................................................................... ........ . .. .7

7. TR NA SFER OF YOUR S RE VICES FROM US TO ANOTHER SUPPLIER .................................................................................... 7

8. PERSONAL NI FO MR ATION AND UB SINE SS INFORMATI NO ............................................................................................. .. .8

9. NOC SENT TO CRED TI CHECK ............................................................................................................................. ...... ............. .9

01 . YOUR O LB GI ATIONS ............................................................ ........................................................................ ................... . 01

11 . S RE VICE NUMBERS, LC I & I DNP .................................................................................................................... ........... .. ... . 01

21 . TERMINATION, SUSP NE SION & CAN EC L AL TION ................................................................................................. ......... . 11

31 . OUR LIMITATION FO LIA IB LITY .................................................................. .................................................... ................ . 31

41 . YOUR INDEMNI YT ............................................................................................................................. ......... .................... . 31

51 . NOC FID NE TI LA ITY ............................................................................................................................. .......... .................... . 41

61 . FOR EC MAJEURE ................................................................... ..................................................................... .................... . 41

71 . A SS IGNME TN ............................................................................................................................. ................ ....... .............. . 41

81 . CARRIERS & CA RR IAGE SERVICE PROVIDE SR ..................................................................................................... .......... . 41

91 . GENER ..................................................................... LA ............................................................................. ............. . ......... . 51

02 . NI TERPR TE ATION & DEFINITIO SN .................................................................................................................. ..... .......... . 61

PAR T A – VOICE SERVICES ............................................................................................................................. .......... .................... . 81

12 . APPLICATION OF THIS PART .............................. ........................................................................................... ...... . .......... . 81

22 . RES VICE NUMBER PO TR ABIL TI Y .................................................................................................................. .. ........... . .... . 81

32 . PROVISION OF VOICE S RE VIC SE .................................................................................................................... ........... . .... . 91

42 . VOICE SERVICES CHARGES ........................................ .................................................................................... ................. . 02

52 . PROVISION OF VOICE S RE VICES RELA ET D EQUIPME TN ........................................................................................ ...... . 02

62 . UAF LT REPORT GNI ............................................................................................................................. ......... ................... . 12

72 . RES V ECI L SLEVE ............................................................... ........................................................................... .................... . 12

82 . TERMINATI NO ............................................................................................................................. ............. ... .................. .. 12

92 . SNOITINIFED ............................................................................................................................. ................. ..................... . 12

PART B – DATA & INTERNET SERVICES ................. ...................................................................................................... ................ . 22

03 . APPLICATION OF THIS PART ......................................................................................................... ................ ...... . .......... . 22

aP ge 1 of 36 – 42 N ebmevo r 2010

snoitacinummoC deripsnI - tS andard Form of Agreem ne t 13 . PROVISION OF DATA & I TN ERNET SERVICES ...................................................................................................... .......... . 22

23 . PERI DO OF AGREEMENT ............................................................................................................................. .. ................. . 22

33 . DATA & I TN ERNET SERVICES CHA GR SE ................................................ ........................................................... ............. . 32

43 . S IH FTS/ MOVES/ UPG AR D SE ........................................................................................................................ ....... . ......... . 32

53 . CLA SU E IS NOT US DE ............................................................................................................................. ..... ................... . 32

63 . RES V ECI L SLEVE ........................................................................ .................................................................. .................... . 32

73 . CA CEPTABLE USE POLICY ............................................................................................................................. .. . ............. .. . 42

83 . FOS TWARE ............................................................................................................................. ................... ...................... . 42

93 . PROVISION OF DATA & I TN ERNET SERVICES RE AL TED EQUIPMENT ......... .............................................................. ... . 42

04 . NI STALLATION OF DATA & INTERNET SERVICES RELA ET D EQUIPMENT ................................................................... .. 42

14 . YOUR O LB GI ATIONS IN REL TA ION TO DATA & INTERNET SERV CI E ER L TA ED EQU PI MENT ...................................... . 52

24 . UAF LT REPORT GNI DNA MAINTENA ECN .......................................................................................................... ............ . 52

34 . TERMINATI NO ............... ........................................................................................................................... ..................... .. 62

44 . SNOITINIFED ........................................................................................... ................................................... ..................... . 62

PART C – MO LIB E SERV ECI S A DN MOBI EL EQUIP EM NT .................................................................................................. ......... . 62

54 . APPLICATION OF THIS PART ......................................................................................................................... ...... . .......... . 62

64 . APPROVED EQU PI ME TN ..................................................................................... .......................................... ................. . 72

74 . MINIMUM TERM ............................................................................................................................. ........... .................... . 72

84 . MINIMUM MONTHLY SPE DN ........................................................................................................................ ................ . 72

94 . SIM ................................................................................................... ....................................................... ........................ . 82

05 . V LA UE A DD ED FE TA URES NA D MOB LI E PREMIUM SE VR ECI ................................................................................. ..... . 82

15 . MOBILE SERVIC SE CHARGES .... ..................................................................................................................... ...... . .......... . 92

25 . MOBILE NUMBER PO TR ABIL YTI ........................................................................................ ............................ ........... . .... . 92

35 . MOBILE EQU PI MENT A DN MOBI EL PL NA S ........................................................................................................ ........... . 03

45 . CHANGING PL SNA ................................. ..................................................................................................... .................... . 03

55 . CA CEPTABLE USE ................................................................................................................. ....................... .................... . 03

65 . OL ST AND ST LO EN AND F UA LT REPORTING ....................................................................................................... .......... . 13

75 . TERMINATI NO ..................................... ..................................................................................................... ..................... .. 13

85 . SNOITINIFED ................................................................................................................. ............................. ..................... . 13

PART D – PURCHAS E E QUIPMENT ............................................................................................................................. ................. . 23

95 . APPLICATION OF THIS PART ......................................................................................................................... ...... . .......... . 23

06 . NI STALLATION ................................................................................................ .......................................... ..................... .. 23

16 . PERI DO OF AGREEMENT ............................................................................................................................. .. ................. . 23

26 . PAYME ..... TN ............................................................................................................................. ................ ...................... . 33 aP ge 2 of 36 – 42 N ebmevo r 2010

snoitacinummoC deripsnI - tS andard Form of Agreem ne t 36 . OWNERSHIP .............. ............................................................................................................................. ... ................. . .... . 33

46 . HT INGS YOU UM ST DO ............................................................................... ................................................. .................. . 33

56 . HT INGS YOU UM ST ON T DO ......................................................................................................................... ...... . .......... . 43

66 . NI SURA ECN ... ............................................................................................................................. .............. ................. . ..... . 43

76 . SED TRUCT OI N ........................................................................... ................................................................. ..................... . 43

86 . OUR ACTION ............................................................................................................................. ................. ......... ............ . 43

96 . CLA SU E NOT US DE ............................................................................................................................. ......... ................... . 53

07 . FOS TWARE ................................................... ............................................................................................. ...................... . 53

17 . SNOITINIFED ......................................................................................................................... ..................... ..................... . 53


snoitacinummoC deripsnI - tS andard Form of Agreem ne t EG N RE AL TERMS

1. RUO AGREEMENT W TI H UOY

1.1 By ent re ing into this stand dra customer agreement (“S OF A”), you c tno ar ct w ti h us of r the sup lp y of Se vr ice ,s E uq ipment, So tf w era a dn Maintenance as er lev na t to you. This SFOA ah s b nee fil de with th eACMA na d is a s nat d dra rof m of erga e em nt rof ht e up r esop s of raP t 23 of ht e Act.

1.2 You may request us to su pp ly the S re vices, E uq ipment, So tf ware and Maintenance to y uo in a mann re

etpecca d yb u s rf om t mi e ot time cihw h may ni c dul e co lpm e nit g and orp vi nid g to us our r ele av nt a pp roved se vr ice ppa lic ta i no of rm which may also be de rcs bi ed a y s ruo Custo em r Contract “( App acil tion”). If you c lpmo ete a writ et n A ilpp ca oit n we am y a cc ep t and rely o ,n and y uo w li l be uob n b d y, a fa sc im li e copy or na el inortce c c ypo ( rf om you by em lia ) ro a iov ce au ht o oitazir o n f uoy r cilppA a it on as if it were na or nigi al.

As de cs ribed in yo ru A pp lication, you can acquire S re vices, Equipment, Software and Mainte nan ce eith re :

.2.1 1 as a aP kc ga e – by w ih ch you w li l ent re into no e or more s ape rate cont ar cts with u ;s or

.2.1 2 by en niret g in ot a es p tara e oc n art tc wi ht us f ro ht e sup lp y of eS rvices – as ed cs ribed in the other P ra ts of this SFOA.

1.3 This SFOA is structured as follo sw :

.3.1 1 c ual ses 1 to 20 com rp ise the Ge aren l Terms. The Gen re la Terms ap lp y to each aP rt of your meerga ent wi ht u ,s a s er lev na t ot you;

.3.1 2 t eh other Parts s ep cify the terms a dn condi it no s that apply to the v ra i uo s Se vr ices avail ba le oty ;uo and

.3.1 3 t eh following documents are expre ss ly incorporated into this SFO :A

Applicati no taR e S teeh

uC sto rem reS vice auG ra tn ee Privacy Poli yc Acc pe t ba le Use Poli yc Fair Use Po il yc

iF an cn ial Har sd hip Po il yc tsuC o rem Comp ial n st oP licy

1.4 This SFOA i s not le ag ll y b ni ding on us until ew ca c pe t y uo r Ap ilp ca oit n, exc pe t aht t we am y un ed r at ke

c tider che kc gni na d use ofni rma oit n s pu p il ed by you in a cc ro dance with c al use 7 dna 8 , and we may ssecorp y uo r ppA licat noi na d raperp e to ac avit te ht e S ecivre s, ord re r qe uir de uP cr ah se uqE i mp ent (if

na y ,) ro d re qer u deri D ta a & In nret et reS vices leR a et d uqE i mp ent i( f a yn ) or or ed r req iu re d V io ce S re vices taleR ed qE u pi m ne t . If uoy r ppA lic ta i no is re uf s de ro ca llecn ed, we am y c ah r eg yo u a a n uom nt auqe l ot

ruo tsoc s of r t sih work. uoY r ppA l taci i no w li l b e ed e em d t o b e ca cep det yb us at eht eilrae r of ht e ad te ht at y ruo S re vices ra e a tc iv ta ed, na y P ru chase qE ui mp ent is ro d re ed, na y Data & Int re net S re vices Related Equipment is eredro d or any Voice Se vr ices Related E uq ipment is or red ed.

1.5 If y uo r uqe ire a ss istance reading or u edn rsta nidn g na y ap rt o f this S OF A , y uo am y c no ta tc :

.5.1 1 ruo tsuc o em r a ss tsi ance l ni e no ht e nu ebm r s cep i eif d on the pA p il cat oi n oF rm dna no our gapbew e;

.5.1 2 t eh Natio an l Relay Service RN( S) on 13 36 77 ; ro

.5.1 3 t eh T nar sla it ng & Int pre re it ng S re vice (TIS) no 31 14 50;

2. PROVISION OF SERVI EC S NA D EQU PI MENT .2 1 eW wil l orp v di e you with the S re vices no im nated, o r reasonably a ss u em d to be nominat de by you in yo ru

Applicati no dna oth re services we may rga ee in writing to provide to you from time to time, on t eh terms of this SFO .A

2.2 eW will orp v di e you with ht e E iuq p em nt on m ni ated, or reasona lb y a ss umed to be on minated, by you (if

na y) in y ruo pA p acil t oi n na d ot reh qE uip nem t ht at we yam a eerg ni tirw i gn t o divorp e ot oy u orf m ti em ot time, on t eh terms of iht s FS OA.



2.3 Equipment, Mainte nan ce and Soft raw e is only ava li able to you if you no im nate Voice Service ,s aD ta & Inter en t S re vices, M bo ile Services, or na y other Services in y ruo App il cation as a Pa kc ga e.

2.4 From time to time, we may vary a term of this S OF A (a dn , for the avoid na ce of do bu t, na y document forming rap t of t ih s SFOA in a cc nadro ce with clause 1.3. )3 ni accor nad ce w ti h eht of l ol wing:

.4.2 1 erehw ht e v aira t oi n is il k le y t o neb efit ro vah a e en u art l ro m roni rted i em n at l i apm ct no oy u, the

v oitaira n wi ll at ke e eff ct u op n us giv ni g written no it ce to you; .4.2 2 erehw w e a iuqc re a gairrac e res vice rf om a riht d ap r yt for er s la e to yo u na d varia noit s to iht s

SFOA are req iu red because of an amendment m da e by ruo third party s pu p il er to t eh con art c tewteb en us na d uo r th dri ap rt y su eilpp r, we w li l divorp e uoy w ti h oirp r rw i tt en n cito e expl inia ng eht

v oitaira n and its ef ef c t na d you may ret m ni a et iht s SFOA w ti hin 42 da sy of the date of the n ito ce by nivig g us irw t et n no cit e na d ap y ni g us:

.2.4.2 1 us ega or network acce ss char eg s inc ru r de up to the date of terminati no ; na d .2.4.2 2 lla o tu s dnat i gn a om u tn s in a lu pm sum of r na y ruP ch esa iuqE p em nt cihw h y uo ah ve not

fu ll y paid f ro at the date of t re mination na d na y uo tstandi gn amo nu ts that cover installation cost s u eln ss such uP cr ah se Eq iu p em nt is not co pm a it ble w ti h other s pu lp i re s’ s re vi ec s; na d

.4.2 3 erehw ht e v aira t oi n ah s a rom e th na im n ro de rt i em n at l i apm tc o n you, we will prov di e yo u with at lea ts 21 days no it ce and you may t re minate this SFOA w ti hin 42 days of the d ta e of the no it ce by

gnivig u s rw itt ne n cito e an ap d y gni us:

2 3.4. .1 egasu or ne krowt ssecca ch segra i derrucn up ot ht e da et of et r im n ta i no ; dna 3.4.2 .2 lla o tu s dnat i gn a om u tn s in a lu pm sum of r na y ruP ch esa iuqE p em nt cihw h y uo ah ve not

fu ll y paid rof at ht e date of ret m ni a oit n na d na y tuo s at n gnid ma o tnu s that cover installation costs unle ss such P ru chase Equipment is not compa it ble w ti h other suppli re s ’s re vi ec s.

3. RAHC GES & PAYMENT

3.1 oY u mu ts ap y the ch egra s for t eh provis oi n of t eh eS vr ices or ht e aP kc age, at ht e r ele vant ra et s as ton i eif d to you orf m time t o time, sa ew ll as na y ot reh c egrah s ni c erru d by y uo ni a cc or nad ce w ti h iht s

SFOA.

3.2 eW wil l us llau y ni v io ce you monthly for c egrah s due und re this S OF A. uO r first ni v io ce will be issued ehtie r in t eh om nth th w ta e oc m cnem e orp visio nin g eS r t seciv o you ro , in uo r id s erc t noi , ht e fo oll wing

month. We may vary invoice f er q neu cy at uo r di cs retion. eW may i ss ue int re im invoices. We may bill yo um ro e often if you exceed y ruo spend limit ( es e c al use 4 2. ).

3.3 selnU s o siwreht e ex ylsserp sta det ni iht s ergA e em nt, we iw ll g llarene y bi ll you in da vance of r ep r idoi c c egrah s, co enn tc noi na d s re vice ef es (whe er app il cabl )e and in a err ars of r usage ch ra ge ,s although siht may v ra y in c re tain c sa es. eW w li l dne eav ro ot lib l oy u w ti hin the nex t on r am l bi nill g period of r ch ra ges

ellib d in sraerra , but reser ew ve t r eh i hg t t o b li l uoy of r t oh se c ah r eg s in la et r b li l gni doirep s. sA rep 8.2 2. fo ACI F C 4S 2 - udnI s rt y doC e - Bi ill ng, we liw l not lib l c egrah s ol red aht n 91 0 yad s rf om ht e date ht e

c egrah was incurre d by ht e customer.

3.4 lA l c rah ges era ud e na d pay ba le by the due date shown on the inv io ce ( D" ue Date") . Paym ne t mu ts b emade by the uD e Date in full by cheque, c der it card, direct debit or na y other met oh d p re mit et d by us.

3.5 If an invoice is ap id by c uqeh e ro direct ed bit from y uo r nab k acc uo nt dna that c uqeh e or di er ct ed bit is

id s eruonoh d, ca ellecn d or ot siwreh e fa li ,s oy u am y be li elba of r a c rah ge which w li l be added ot your en xt invoice.

3.6 Suppli re ch ra ges:

.6.3 1 ruO c egrah s to you am y p sa s on any ch gra es an to h re Supp eil r ch gra es to us (inclu id ng increas se dna ceps i la ro eno -off c rah ges).

.6.3 2 You will pay us any ch ra ge which any other Sup lp i re or other person er nd re s to us:

)a i f oy u rppa oach ht a t o eht r S lppu i o re r osrep n erid c lt y o , r o siwreht e th na ht r uo gh us; ro )b of r c enno c oit n or ni i it a oit n o f a ivres yn ce ro c rof a allecn t oi n of na y service.



.6.3 3 If y uo use an overri ed code to a cc ess se vr ices offer de by na ot reh Su pp il er, you w li l be ib lled by t ah t Supp il re for c ah r eg s you inc ru unle ss we ah ve a s ape rate a rr a gn ement in place for the Supp il er to ch gra e us direc lt y, in which case we will pa ss no the ch egra s to you in a cc nadro ce

tiw h th si sualc e 3.6.

3.7 If y uo od on t ap y to us yna p ra t of the char eg s by the due date on any inv io ce, we am y impose a la etap y em n t char eg .

3.8 If we inc ru costs in recov re i gn over eud am nuo ts from y uo , including (w ti h uo t limita it no ) m re c na t li e ega nts '

costs, id cs enno c oit n of se vr ices cost ,s costs incu err d i n com nem cing agel l ac it o n such as s re vi ec fees dna craes h fees, ew am y er c revo eht se a uom n st orf m y uo in da d ti i no to the overdue a om u tn s.

3.9 selnU s erpxe ss l y sta et d to h esiwre c , egrah s f ro eht eS rvice s or ht e Pa kc ega are e cx ul sive of og vernm ne t

taxe ,s duties (including stamp duty), imposts ro levie ,s which will eb yo ru er sponsib li ity and w li l be ti e im sed on yo ru invoice. Unle ss erpxe ss ly stated otherwise, all fees, charges and other amounts payable

dna( all q etou s nevig ) nu d re o r in ca c nadro c e wi ht ht e terms of iht s SFOA (inclu nid g c ah r eg s of r reS vices ro the gakcaP e, re riap eef s, al te ap y em nt ch egra ,s eS rvice s aE r yl T mre i an t oi n grahC e, reco enn ct noi

f ee ,s installati no cost )s are e cx lusive of GST a dn you must ap y to us in dda i it on to the c egrah s an am uo n tauqe l t o na y GST yap ab el no ht e s lppu y of the S re vices ro ht e aP ckage . That dda i it o an l a uom nt is

ap y lba e at t eh sam e time as yna rap t of ht e segrahc of r ht e eS rvices or ht e aP kc age is ap yab el . W e wi ll i ss ue a tax i ovn ice to you for the s ppu ly of those S re vices or ht e Pa akc eg at or b ofe re ht at ti .em

3. 01 You mu ts ap y all ch egra s w ti h uo t any set off, counter cl ia m ro uded ction. eW may set off na y amo nu t

ap y lba e to oy u aga in ts na y amo nu t ap yab el by you t u o s.

3. 11 Your invoice will be calculated w ti h ref ere nce to data recorded by us and our Supp il re s. uO r er c dro s ar es iffu ci ne t evid ne ce of a om unts ap yabl e by you un el ss sho nw to eb ni c rro ect.

4. SE RUC ITY DEPOSIT & PS E DN LIMITS

4.1 eW am y rf om time t o it me set a do all r limit rof ht e a om u tn we will lla o y w ou to spe dn on ht e Service s or t eh Pa kc age during a month (" ps en d timil )" . T eh spend limit is only a ug ide il ne for our c der it management action, which may eb varied d nepe ding on the amount by which you have e cx eeded your s dnep limit, a dn am y include the fo oll wing:

.1.4 1 v labre da vice ot you of to at l cumula it ve ch ra ge ;s

.1.4 2 tirw t ne pserroc o cnedn e ni( c ul d ni g nart smitt gni ht e no it ce to uoy r e iam l sserdda ) to you da vis gni t eh value e cx dee ing the s nep d limit; na d

.1.4 3 na in ret mi ciovni e, opu n cihw h ap y em nt sum t be iecer v ,de ni redro t o c no t uni e us lpp y of ht e S re vices or the Pa kc age.

4.2 eW am y la so om n oti r y uo r S re vice f ro e cx e ss ive or unus au l usage or y ruo el vel of li ba il ti y of r ch ra ges of r such usage, but do not rp o im se to d o so. oY u a kc on wl egde and a rg ee that in addi oit n ot ruo ir ghts under c ual se 12 we c na susp ne d, cancel or Ba y r our S re vice upon r ae sonable ve br al or rw itten no it ce to you ni( c nidul g tr msna it nit g t eh n ito ce ot yo ru e am il addre ss ) if w e ah v e r ae sonable rg uo nds fo r bel ei vin g that

y uo re rp esent a c er dit ri ks in r le a it on to the S re vice, including:

4.3 ehW re ht e reS vices are be ni g used in an e cx e ss ive ro unu sual way or an unusua ll y high volume ro ps e dn for the relevant Service hw en compared with previ uo s a cc nuo t ac it vity for that S re vice. For example, t eh re may be e cx e ss ive ro un su au l su e if you ah ve a call ht at rem nia s co enn cted f ro an unusu lla y ol ng p re oi d of time or w eh re an unu sually large v lo ume of ca ll s to rp e im um-rate or in et rna noit al s re vices s at rt be ni g made from y ruo S re vice.

.3.4 1 y uo r fa ruli e to er s op nd ot on tices orf m us oba ut u un sual ih gh volume o r s nep d; .3.4 2 y ruo fa ruli e to ap y a c nerru t ib ll cric ni u sm t ecna s wh re e y uo r pay em nt ih story in id cate s a ser ei s of

late payment ,s dis noh o ru ed ap yments or fail eru s to pay.If we do suspend, Bar or c na cel y ruo S re vice, you st li l have to ap y of r na y c ah r eg s ni cu rr de for na y e cx essive or unu s au l usage

eldrager( ss of h wo c ua se )d and ht e orp vis noi s ler a nit g to bail ility na d inde nm ity als o re iam n tceffanu ed. If you wish ot aB r ca ce ss ot erp m ui m ra et s ivre c se rf om ht e reS vices we provide you,

esaelp co atn ct us



4.4 eW wil l on t be responsible for any eq iu p em nt tam ep ring ro service fraud. ohS u dl you have any euq s it o sn in er la it on to steps hw ich may be taken to er duce the poten it al ri ks of f ar ud in relation to a Service or telecomm nu ica it no s qe u pi m ne ,t aelp se con at ct us a dn we will e aedn v uo r to provi ed such in of r am t oi n or

tcerid you to na irporppa ate ecruos of in rof m ta i no .

5. PE IR OD OF AGR EE EM NT 5.1 This Agreement starts wh ne you sign the App il ca it on, complete a voice rocer ding, or w eh n you firs t

ssecca ruo reS vices af ret cer e pi t of seht e et r sm na d co tidn i sno a dn con it n eu s u tn il et r nim a et d.

5.2 The p vor ision of S re vices comm ne ces:

.2.5 1 fi you ra e tr na sf rre ing from anoth re Supp il e ,r when your a cc ounts are t ar nsferred from your c tnerru uS p eilp r t o us na d yna ehto r narra g me e tn s iw t h ano ht re Sup eilp r for ht e provision of eht S re vices have been completed; ro

.2.5 2 fi you ra e not transf rre ing from another Supp il er, within a reasonable p re iod of the c mo m ne ce nem t of iht s FS OA.

5.3 If the Agreement is a non- if xed le gn th ga reement we will orp vi ed the service to y uo in a cc or nad ce w ti h th eAgreement nu t li the Service is cancelled in a cc or nad ce with Clause 21 .

5.4 F ro if ex d-length a rg eements, this cont ar ct w li l con it nue

(i) of r t eh if xed term of ht e contract; or

)ii( un it l it is t mre i an t de ni a cc ord na ce w ti h Clause 1 .2

5.5 If the Agreement is a fix de -length agreement na d neither y uo n ro we c na cel the service at the end of the if xed term the ga reement eb comes a non-fixed le gn th agreement na d we w li l con it un e ot su lpp y the

Se vr ice to you on a month to month basis in a cc ro dance with the Agreement. If you do not wish to c nitno ue ot use ht e S re vice on a nom th ot mo tn h ab sis etfa r ht e end of the if xed t re m of your A erg ement y uo must in of rm us, in a cc ordance with cl ua se 9.1 below, by givi gn us 30 ad ys on tice in wri it ng, bef ero th e

dne of ht e nim imum et r ,m aht t oy u siw h t o ecnac l ht e s ecivre at ht e ne d of eht exif d ret .m

5.6 eW will on t be ab el to ua tom ita ca ll y re en w ht e ergA eme tn of r the same dura it on as the in ti ial Cont ar ct doirep of r a if xed t re m con art tc wi oht u uoy t r rw i tt en cons tne .

6. T AR NSFER OF OY UR ES RVICES TO US

6.1 If in orp vidi gn the Services or the Pa kc ga e we en ed to c gnah e your a rr gna ements with y uo r c nerru tSuppli re , t eh n ew will do so in accor nad ce w ti h this clause.

6.2 Tr na sfe rr ing to us:

.2.6 1 You authorise us to sign no yo ru behalf and in your name forms of aut oh r ti y to your c ru ren t

Supp il er to transfer y ruo telecommunica it ons s re vices into our name. .2.6 2 You a erg e to give rw itt ne instruc it ons to your cu rr ent Su pp il er to t nar sfer y uo r telecommunic ta ion s

s re vices rf om your name to o ru s if we so reque ts . .2.6 3 You will mi m de iately ap y to y uo r c erru nt S pu pli re la l amounts owing to it pu to the time of tr na sfer

fo yo ru celet om cinum a noit s res vices ot uo r n ma e.

6.3 If y ruo erp vi uo s Su pp il er rc de its us with any amount concerni gn se vr ices provided to you bef ro e t eh ad t efo nart s ref , we liw l derc it ht at am nuo t ot yo ru ca c uo nt.

6.4 If y ruo erp vi uo s Su pp il er raises with us a eporp r c grah e r le ating to a s re vice it rp ov di ed to y uo b ofe re ehtc mo m ne ce nem t of reS vices ew w li l da vise you a cc dro in lg y and you mu ts ap y y ruo p er vious uS pp il er that

uoma n .t 7. T AR NSFER OF OY UR ES RVICES FROM US TO ANOTHER SUPPLI RE

7.1 If y uo (o r a S ppu lie r ac it ng with y uo r a ohtu r ti y) a ks us to rt ans ef r na y o f the eS vr ices to na o eht r S lppu i re , t eh n y uo remain il ba le to us for any am uo nt ap y ba le in rela it on to the s pu ply of the Se vr ices up to the da et

no cihw h we rt a efsn r th eso res vices to na o eht r S lppu ier. oY u will im dem i ta ely ap y us that amount on er c pie t of uo r ni ov ice.



7.2 The p vor ision of S re vices ceases on the date on which we transfer y uo r Se vr ices to na other Su pp lier.

7.3 eW wil l aedne vour ot ni v io ce y uo of r Se vr ice s hw ich you trans ef r to na o ht er S pu pli re a dn ni relat oi n to w ih ch you ah ve inc rru ed charges, w ti hin the next normal bi ill ng period . If a tf er that we become aw era of

ehto r eporp r rahc seg (i idulcn ng eef s lbayap e ot yna oth re S lppu i )re f ro oht se S re vice s up to ht e da et of t nar sfer, ro we er solve na y dispute so t ah t na y il ab li ity relati gn to th eso S re vices is quant fi ied, then you

lliw im em d ai t yle pay us la l s hcu am tnuo s on rec ie pt of uo r ni v io ce.

7.4 eW will on t a cc ept bail ility of r any a om unts owing b y y ou to a Suppl ei r or other pers no . oY u dni emn fi y us niaga ts na y alc im ma ed by a S lppu i re o r ot reh p nosre a niag st us ni re al t oi n to na y such a om u tn s.

7.5 eW will c ider t you wi ht na y a om unt credit de to us by ano ht er Sup lp i re f ro those S re vices provid de up ot t eh date of tr na sfer

8. PERSO AN L INFORMAT OI N DNA UB SINESS INFORMAT NOI

8.1 This cl ua se 8 app il es wh re e y uo era a natural ep osr n or a b su i en ss . If y uo ra e a natural p re son, we may c ello ct Pe sr ano l In of r am t oi n oba ut y uo ni c dul i gn but not lim ti ed to your electronic conta tc deta li s such as

ame il "( your P sre onal nI for tam i no "). I f you era a busi en ss custom re we may co ll ect informa it on about y ruo ub s eni ss ni c ul d ni g but no t limi et d to your elect or nic co tn act d te a li s such as email (“ ub siness inform ta i no ”).

8.2 You a kc on wle egd na d erga e that:

.2.8 1 fi you do not s pu ply the informa it on we er q eu st on our Applicati no , we may not be able to p or vid et eh S re vices ro the Pa kc ga e to you;

.2.8 2 ew iw ll su e y uo r P re s ano l In of r am t oi n ro bus eni ss ofni r am t oi n:

a) to assess na y App il ca it on by you for Service s or the Pa kc a eg to be orp vid de by us; b) to collect ap yments that are overdue in res ep ct of na y S re vices or t eh Pa kc age orp vi ed d by

;su )c to provide the S re vices ro t eh Package to y uo (incl du ing the investi ag ti no ro er soluti no of

id s etup s ler a nit g ot a yn ivreS c se ro eht caP kag vorp e id de t o y uo ); and )d ew am y su e uoy r reP so an l In of r am t oi n ro ub s eni ss i fn o amr t oi n to s ne d com em rcial e el c rt o cin

me ss a eg s, as de if en d nu der t eh Spam Act 2003 ( tC )h ; .2.8 3 ew iw ll also d olcsi se ro nart s ef r y ruo osreP n la In rof m ta i o no r enisub ss in mrof a it on:

)a to other S ppu liers f ro ht e oprup se of e lban i gn us t p o rov edi ht e eS rvices or ht e aP ck ga e to y uo

ni( c nidul g t eh ni vesti ag t oi n and er s lo u oit n of dis up tes or c mo p ial nts concern ni g ht e provisi no fo ht e )secivreS ;

b) to other S ppu liers ab uo t y uo r a cc nuo ,t including rap ticulars of calls and call c egrah s ;)c to governm ne t ga encies or indivi ud als ap op inted by a gov nre ment (incl du i gn the

Telecomm nu ica it no s In ud stry Ombudsman na d ACMA) responsible for the inves it ga it on and er s itulo on of id spu et s o r co alpm i tn s c no c ninre g y uo r use of ht e Services o r ht e aP ck ga e of r

t eh up r op se of ne ab il ng inves it gation a dn er solution of t oh se disputes ro complaints;

8.3 You a kc on wle egd that in c re tain ci cr umstance ,s ew may be rep mitted ro er q iu red by app il cable laws otesu ro esolcsid osreP n la In of r am t noi ro sub i en ss in of r am t oi n oba ut you , lcni u nid g ruoy na em , dda ress,

se vr ice nu ebm r dna oth re details. Such uses ro di cs ol s ru es may include, without limitation:

.3.8 1 sid c serusol ot ht e repo a ot r of t eh In rget a det Pu ilb c Nu ebm r aD tabase ("IP DN )" ;

.3.8 2 id sc ol sures ot al w ofne rcement ga encies f ro up rposes relating to the enf ro cement of crimi an l na d ehto r wal ;s

.3.8 3 us se ro d serusolcsi ot a ss si t in ht e evocer yr of ol st or st nelo iuqe p em n ;t

.3.8 4 us se ro d serusolcsi i a n cc ordance with or ed rs am d b e y a c uo rt o r if r iuqe red or ua t oh rised by al w;

.3.8 5 us se ro d serusolcsi ot sel s ne everp ro nt uoires s erht ats to an ni div udi a l s'l ife , h ae l ht s ro a tef y o , r to p bu il c health ro safet ;y or

.3.8 6 us se to as sis t in uo r in anret l ni ves git a it o sn into sus cep t f de r dua ro o eht r alnu w uf l ac it vi seit .

8.4 U eln ss you ask us not to, you ack on wledge that na y ca ll s you make to o ru customer call cent er s, the c etno nt o f oht se calls , na d na y me a li s ht at you send us, may be om n ti ro ed an /d or reco dr ed of r qu la i yt

,tnemssessa ad inim s tart i no dna / ro suc tom re in of rma it on esoprup s.



8.5 selnU s yo u sa k us not ot , w e iw ll us e y uo r P re s ano l Inf ro ma it o n ro bus eni ss ofni rma oit n :ot

.5.8 1 orp v edi i ofn rma oit n to you ba out o reht sdoog ro s civre es w ih ch we or na y of uo r R le a et d doB y taroproC e ro yna of ruo p rentra s, sa soci eta s (such as t ele com um nic ta i no ne t ti ie ,s prov di re s of stcudorp ro s secivre w hcih era re tal ed to ht e secivreS ro the gakcaP e, em d ai ne t ti ie ,s event

sresinagro , uqe i mp ent s ppu l rei s and ht e s ppu l rei s of an y othe r pro ud ct ro se vr ice wi ht whom we evah ne g ega d in a ioj nt ni i it a it v )e , ed a srel , rf a ihcn se (e s), and agents ma y off re to you;

.5.8 2 orp v edi i ofn rma oit n to o ru Re tal ed doB y roproC ate, uo r rap t ren s na d a ss ocia et s (such as telecomm nu ication entities, provi red s of udorp cts ro services which era relat de to the S re vices or t eh Pa kc age, m de ia entities, event ro ga in sers, equipme tn su pp liers and the su pp il re s of na y other

cudorp t ro civres e wi ht whom we vah e ne g ega d in a oj i tn ni i it a it ve), ed a el sr , narf chis ee (s), na d tnega s os ht at eht y c na divorp e in rof m ta i no to uoy ba o tu g doo s dna res v eci s they of ref ; na d

.5.8 3 s dne comm re c lai le ectro in c me ss ega s as defined under the Spam Act 2 300 (C ht ).

8.6 If y uo od on t aw nt us to use y uo r Pers ano l Information or ub si en s s inf ro mati no in this wa ,y you may as ksu on t ot yb con cat t gni p ruo riva yc o iff cer na d o/ r custo em r service tea .m

8.7 eW wil l orp v di e you with a cc e ss to mo ts P re sona l In of rmat oi n or bus ni e ss informa it on tha t we have about

y ,uo ub t so em t emi s t ah t wi ll no t be po ss bi le, in hw ich case we w li l let l you why. fI y uo wan t to nif d out ahw t in rof m ta i no we ah ve ab uo y t ou c no tact p ruo riva yc of ecif r na d o/ c r us ot m re se vr ice team.

8.8 If y uo think that na y P re s ano l Information or ub si en ss informati no we hold ba out you is not accurate ,

c lpmo ete na d pu -to- ad te, oy u am y euqer st us ot erroc ct ht at i ofn rma oit n. We liw l ekat reas lbano e st pe s ot cor er ct such reP son la In of r am t noi or ub s eni ss information unle ss we disa rg ee with you ba out whether the informa it on is a cc ru ate, complete and up-to-da et .

8.9 esualC 9 oc n niat s uf r eht r in rof m ta i no no h wo we am y als su o e ruoy reP s no al In mrof a it on a dn bus eni ss informa it on to perform rc edit che skc .

9. NOC SENT TO CR DE IT CHECK

9.1 If y uo era a com nap y, pl ae se on te that we will be ep rfor im ng cr de it chec sk no y uo .

9.2 If y uo era a natural p re son you:

.2.9 1 natsrednu d ht at ht e Priv ca y A tc wolla s us to ig v a e rC e id t opeR r nit g Agen yc certain P re sonal Information ab uo t you. The inf ro ma it on we di cs lose to a Cr de it R rope ting A neg yc incl edu s

mrep i dett ofni rma oit n cihw h wi ll olla w oy u to be id ne t fi i ,de ht e caf t that oy u evah lppa i de of r rc ide t dna ht e am uo nt, the caf t t ah t w e ra e a erruc nt cr ide t prov edi r ot you, r ape y em nts aht t are over ud e dna rof w ih ch bed t oc l tcel i a no c oit n ah s s at r et d, ofni rm oita n t ah t in uo r po i oin n uoy ah ve

c mo mit et a d ser uoi s c er dit infr ni gement (i.e. acted arf u elud n lt y or s woh n an inten oit n not to c lpmo y iw th y uo r rc edit ob il gations);

.2.9 2 eerga ot ruo o tb a nini g from a derC it R rope t gni Ag ne cy derc a i er t p ro t noc t inia ng i ofn rma oit n oba ut y uo r rep s ano l c der it w tro h eni ss of r the p ru pose of a ss e ss i gn y uo r app il ca it on and of r ht e purpose fo issa s nit g in c lo l itce ng revo d eu myap e tn s ; a dn

.2.9 3 eerga ot ruo o tb a nini g in of r am t oi n oba ut yo ru comm laicre ac vit i eit s ro com rem c ai l rc owtide r eniht s s rf om na y bus eni ss which prov di es informatio n a ob ut th e co mm re ci la c er dit

senihtrow s of rep s no s, yo ru uocca n at nt or na y ot reh supp il er to you; .2.9 4 eerga ot ruo g nivi g to and ob at i nin g rf om na y erc dit rp o rediv na em d in y uo r Ap ilp ca oit n o r i n a

rc tide re op tr on you i ss eu d by a erC dit R ope r nit g gA en yc , infor am tion about yo ru credit megnarra e tn s of r t eh p opru s se of:

)a as es s gnis y ruo Ap ilp ca oit n ;)b ton ify ni g a ed f ua l b t y oy u; )c iwolla ng an to h re derc it edivorp r to a cs tre a ni ht e st uta s y fo o narra ru g me e tn s wi ht us w eh re

y uo are in ed f ua lt w ti h one or om r e other c der it orp viders; and )d areneg ll y as es s gnis y ruo cr de it worth eni ss .

.2.9 5 You unders nat d the i ofn rma oit n e cx hanged can inc ul de any ni forma oit n about yo ru pers no al o/dna r com rem cial c er dit row t ssenih , derc it s nat d ni g, cr ide t ih s yrot or c der it c apa c ti y w ih ch the

Priva yc A tc allows c er dit orp vi red s to give to ro er ceive from each othe .r



01 . YOUR OBLIGATIONS 01 .1 You will ne sure that you com lp y at all times w ti h all laws and obli ag tion ,s incl du ing licence conditi no s ,

bacilppa le to ht e ivreS c se ro eht aP kc age, na d t ieh r us .e

01 .2 You mu ts use reas bano le en aed v ruo s to ne s ru e that y uo do not est ba lish, maintain or per im t a c enno c it on ot ona t reh p re s 'no s ne rowt k, eq iu p em nt or c ba il ng that i s proh bi ited by ro does not meet the

riuqer em tne s of na y t inhce cal ro ni t re c no ne tc oi n s nat dards made by ht e ACMA un ed r the Act nu l sse such c no n ce it on is m da e in acc nadro ce with a co enn c it on per im t i ss eu d un ed r the Act or c no nection ur les made under t eh Act where the party est ba il shing, maintaining ro p re mitting t eh connecti no (as t eh case may b )e is su jb ect to such con en cti no rule .s

01 .3 oY u mu ts on t r puse p yl ht e S re vic se , Eq iu p em nt, oS ftw ,era dna / ro iaM n net ance to noyna e le se wi oht ut ruo oirp r irw t et n noc sent , wh w hci e am y w ti h loh d in ruo ba s ulo te discr oite n.

01 .4 You era liable to us f ro all ch egra s in rela it on to t eh Services or the Pa kc age w eh th re or not you

irohtua sed ht e esu of that reS vice or na y na d la l co pm o tnen s of t eh aP ck ga e by na o eht r rep s .no

01 .5 If y uo ch gna e y ruo erdda ss, ohp ne number or ot eh r b li li gn contact deta li s, you mu ts notify us before the dne o f yo b ru i ill n ep g r oi d. saelP e oc n cat t uo r uc sto em r s re vice et am if you do not kn wo when the ne d of

y uo ib l nil g rep i do is.

01 .6 You mu ts on t use t eh Services, Value Added Features, Softw ra e, na y of the Equipment, V io ce Se vr ice staleR ed qE u pi m ne ,t aD ta & In nret et reS vice s leR a et d uqE i mp ent ro na y and a ll comp no ents of the

Pa kc ga e in such a m enna r that may:

.6.01 1 menace or arah ss na y pe sr on or int ne tionally cause damage ro inj ru y to na y pe sr on or rp o rep ty o rinc ti e hat er d against any pe sr on;

.6.01 2 ex esop us ro you to ht e ir ks of yna l age l or da m ini str ta ive acti no ni cluding prosecution u redn any law or hw ich uow ld bring eith re of us into disrepute;

.6.01 3 involve the pub il cation of material that is lli egal or defamat ro y or hw ich may promote oth re s to gagne e i n such acts;

.6.01 4 amad ge uo r, ro uo r ppuS l s'rei , ne krowt or ys ste sm or c ua se the q au lity of the eS rvices to be mi pai er d;

.6.01 5 infringe any person's intellectual prop re ty, perso an l (as set out in Priva yc Act), or other rights; or

.6.01 6 eb un wal f lu .

.6.01 7 You a erg e to com lp y with the A cc eptable Use Poli yc set out on ruo w be site

01 .7 You mu ts on t use t eh Se vr ices, Voice Se vr ices Related E uq ipment, Data & Internet Services Relate dEquipment, Value Ad ed d Feat ru es, E uq ipment or Soft aw re, to send nu solic ti ed informa it on to third

.seitrap

11 . SERVICE UN MBERS, CLI & IPND .11 1 oY u ac lwonk edge ht at:

.1.11 1 T eh oG vernment owns service num eb sr such as tel pe h no e num eb rs na d mobile numb re s

("Service Num sreb "); .1.11 2 T eh Numbering lP an sets out ur les f ro issuing, tr na sferring a dn changing S re vice Numb re s. Y uo

dna we um st co lpm y w ti h ht e Num nireb g lP an. Informati no a uob t your rights of use of yo ru S re vice Number may be obtai en d by ca ill ng us;

1.11 .3 You do not own or have any legal interest or oog dwill in any Se vr ice Number or PIN iss deu to yo udna :

.1.11 4 y uo ra e ne tit del to con unit e to use any S re vice Numb re we iss eu to y uo except in circ mu s nat c se erehw ht e Nu rebm Pl na a woll s us ot rec revo eht eS rvice Nu ebm r from you; na d

.1.11 5 y uo can nart s ref a reS vice Nu rebm or IP N to anothe r p re son if you get our c no sen t first.

11 .2 rellaC niL e Id cifitne a it on "( C IL "):

.2.11 1 If y uo od not raB CLI in er s cep t of calls dam e from oy ur uqe i mp en t th ne you ga r ee ht at w neh a c lla is m da e ro any et x t me ss age sen t from your eq iu p em nt your eS vr ice Numb re am y b e sent

tua oma llacit y to ht e iuqe pme o tn f c eht a ell d ap r yt .

aP ge 01 fo 36 – 24 November 20 01


.2.11 2 You a erg e t ah t if a party ca ill ng your iuqe pmen t h sa on t Bar der CL I in ser ep c t of a c la l am de from t eh ir uqe ipment t eh n the S re vice Num reb of the calling ap rty may be displayed on t eh cs r ee n o fy uo r uqe i mp ent at ht e time t eh ca ll is made.

11 .3 eW , il ke other uS pp il re s, are required by law to provide y uo r name, a dd res ,s Service Numb re a dn ot eh r cilbup un m reb custo rem d te a li s t o a d ata b esa onk wn as ht e ÍPND. This pa plies to all custom re s, incl du in gtsilnu ed uc s ot m re s. ewoH v re , un tsil ed res v ci e in of r am ti no i s ram ked and oc n lort l de ni ht e IPND so that it

is only provided for an app or ved pu pr ose to those approv de data us re s such sa direct ro y inf ro ma it on asinagro t noi s ro rof ht e issa stance of eme r neg cy s ivre ce agro nis ta i sno or al w en rof ce nem t ag ne c ei s. Y uo

mu ts conta tc us if you wish to ah ve your IP DN ad ta alte der in na y wa .y

21 . ET RMI AN T OI N, SUSPENSION & C NA CE LL ATION .21 1 eW am y ter im nate this SFOA or suspend, li im t or c na cel t eh provision of na y Service ro Pack ga e b y

iton ce in rw i nit g to oy u if:

.21 1.1 y uo f ia l to ap y na y am nuo t due under iht s SFOA by ht e due date, we give you notice requiring emyap nt of that a uom nt w( h hci we yam on t vig e in er sp tce of na ma o nu t w ih ch is neg u leni y tupsid ed until we vah e ni ves git a et d t eh d upsi t )e and you fail t o ap y th ta a uom nt ni uf ll wi ht in ht e

s ep c eifi d nu ebm r of da sy a tf er we ig ve you that notice; .21 1.2 y aerb uo ch na y ma et rial p or vision of this SFOA; .21 1.3 y ra uo e ed c eral d nab k ur pt w , h ere we are of ht e r ae son elba ileb ef ht at we ar e u iln k le y to rec ie ve

uoma nts eud na d ap y lba e b y y uo ; .21 1.4 a orp vis oi n la qil u di a rot , il q diu a rot , iecer ver ro an y o eht r ad inim s art t ro o f y uo r ub si ssen or a ss te s si

ioppa n et d ro you en et r in ot a yn narra g me ent wi ht your c er tid ro s or na y c al ss of c der ito sr , wh re e ew ra e of eht re banosa le be il ef ht at we ra e un il k le y t o rec ie ve a uom nts eud na d ap yable by y uo ;

.21 1.5 yna iuqE p em n ,t cioV e reS vice s Re al t de Eq iu p em nt , Da at & In nret e t reS vices eR l eta d uqE i mp ent c enno c et d wi ht a reS vice ro a aP kc ga e rp ovided to oy u od not nuf ct noi b ace use we a er unable to

etne r ruoy rp e esim s in edro r to pu d ta e or tcer ify such e piuq m ne ;t .21 1.6 y uo c ae se er c ie v ni g na y service ht a t we er ly upon in providing the Service or Package ht rough no

f ua lt of uo rs or uo r S ppu liers; .21 1.7 y ra uo e in aerb ch of a il c ne ce, permit ro a tu h ro isati no r le ating to the use of your

telecomm nu icati no s qe uipm ne ,t the Equi mp ent, the Pa kc ega , or t eh Se vr ices; .21 1.8 y d uo o no rp t ovi ed secur ti y as required by us; .21 1.9 aer ew s no a ylb s epsu c y t o u of uarf d or attemp det fr ua d; .21 1 1. 0 y uo vacate ht e rp e im ses to ihw ch ew had eeb n su pp lying S re vices or a Pa kc age to you; .21 1 1. 1 y uo c gnah e y uo r dda re ss ro phone number; and

.21 1 1. 1.1 y uo do not n to ify u s in a cc ro dance with clause 10.5; or

.21 1 1. 1.2 t eh Service may not be prov di ed at you r en w addre ss or nohp e nu ebm r ht r guo h no f ua lt of ruo s or uo r Supplie ;r

.21 1 1. 2 ew aer s no a ylb b veile e t ah t uoy r us ga e of eht reS vice s is ausunu lly hi hg (a s er fe rr de to i n c ual se ;)2.4

.21 1 1. 3 ew aer s no a ylb d ete r im ne ht at you ah ve f elia d uo r derc it c eh c k riuqer e em nts o r t ah t you ra e on long re c er dit ow rthy;

.21 1 1. 4 ew ra e ep r im t et d ro r eriuqe d to do s o by al w;

.21 1 1. 5 y uo ra e in aerb ch of t eh A cc ep lbat e Use P ilo yc or ht e Fair sU e Po il yc ;

.21 1 1. 6 yna of uo r ro ruo uS p ’reilp s Da at & In nret et S re vices R tale ed E uq ipm ne t is lost, stolen or s bu s nat t llai y ed st or ye ;d

.21 1 1. 7 a yn of ht e esahcruP qE u pi m ne t is ol s ,ts ot l ne or bus ts a aitn l ed yl s ort yed;

.21 1 1. 8 t eh hp sy ical inf ar st ur tc ure a dn site c dno i it ons f ro y uo r service do not ap ss s re vice q au lifica it on by ruo ppuS l rei o r if it is uof nd ot eb usnu i lbat e sa a user lt fo a bisaef ility ts du y; or

.21 1 91. id uoy e.

21 .2 eW am y, wi oht ut ail b li ity , sus nep d, li im t or et r im n ta e the p or vision of any S re vice or aP kc age if ht re e is no Minimum Term in lp ace, by giving 30 days no it ce in writing to yo .u

21 .3 You may t re minate this SFOA ro cancel the provision of any S re vice ro Package by giving us 03 day s

citon e in rw i nit g.

21 .4 nO et rm ni a oit o n f iht s SFOA ednu r c ual se 12 1. or c ual se 12 :3.

.4.21 1 You must:



.21 4 .1. 1 ap y la l c egrah s ni erruc d by y uo u redn iht s FS OA up to eht time of ret m ni a oit n w ih ch lliw oceb me im em d tai el y due and owing upo n t re mination;

.21 4 .1. 2 ap y la l ou st t nidna g a uom n st ni a l mu p sum of r na y uP r esahc iuqE p em nt w ih ch y uo evah not uf l p yl a di of r ta eht ad t e of et r nim a it o ;n

.21 4 .1. 3 fi we request and at our op it on, eit reh immediately return all of our or uo r Supp il er’s V io ce Se vr ices Relat de Equipm ne t (at y uo r cost) ro make such eq iu pment available for o ru , ro our Supp il re ,s c llo ection;

.21 4 .1. 4 ehtie r ap y yna oc s st i cn derru by us ni re sessop s gni uo r or our puS p eil r’s D ta a & Inter en t S re vices Relat de Equipment and any c so ts of making repairs that we think en c se s yra ro if ew are un lba e to sessoper s hcus Data & In et rnet eS rvic e R le a et d

Equipment, you must ap y an am uo nt equivalent to uo r then c ru rent installa it on fees for that e uq ipment as s ep cified in t eh R ta e ehS ets a dn na y costs ni cu rr ed by us in

tta emp it ng ot re ssessop hcus taD a & In nret et ecivreS s taleR ed qE u pi m ne t; .21 4 .1. 5 fi we request and at our op it on, eit reh immediately return all of our or uo r Supp il er’s

Mobile Equipment (at your cost) or make s cu h oM b li e uqE i mp ent av ia l lba e for uo r, roruo ppuS l s’rei , c lo l itce on; na d

.21 4 .1. 6 ap y t eh a ilpp cab el aE r yl T mre i an t oi n eF e (if na y) to us.

.4.21 2 If th ere is c der it remaining on y ruo acc nuo t at the t mi e of ter im na it on, we w li l, at uo r po tion, d ude c tt eh credit off na y am uo nt you owe us ednu r cl ua se 12. 1.4 ro ap y you the rc de it ro if the rc de it e cx dee s na y am uo nt oy u wo e us, we will re nuf d you by c uqeh e or EFT.

21 .5 nO et rm ni a oit o n f iht s SFOA ednu r clause 12 :2.

.5.21 1 You must ap y all char eg s inc erru d by you ednu r this SFOA up to the time of ter im na it on, hw ich uoma n st w li l ceb ome i mm e id a let y ud e na d iwo ng up no ret m ni a oit n;

.5.21 2 If we r euqe st and at ruo option, eit eh r imme id ately r ute rn all of our or uo r Supp il er’s ioV ce S re vices Related Equipment (at uo r cost) or make such uqe ipment avail ba le for our, or our Supp il e ,sr collec it on;

.5.21 3 fi we are unable to repo ss e ss any Data & Int re net Service eR lated E uq ipment, you um st pay an uoma n t iuqe va el nt ot ruo eht n c nerru t ni s at l al t noi eef s f t ro hat uqe ipm ne t as spec fi i de ni ht e Ra et

Sheets; .5.21 4 fi we er que ts na d at o ru op it on, eith re immediately return all of o ru or our Su pp il er’s Mobile

Equipmen t a( t uo r cost) or make such oM b li e E iuq pme tn ava ali b el of r uo r, or ruo uS p eilp r’s, c ello ction; a dn

.5.21 5 If th ere is c der it remaining on y ruo acc nuo t at the t mi e of ter im na it on, we w li l er f nu d you by c euqeh or EFT, ro , with your prior rga eement, deduct the c der it off any a om unt y uo owe us nu der

ualc se 12.5 .1.

21 .6 eW am y, wi oht ut ail b li ity, suspend the provis oi n of na y eS rvice ro aP kc age f ro a reaso an ble per oi d for tarepo i ano l aer s no s.

21 .7 eW am y re ef r na y bed t ow gni to us to an ext re n la co ll ec it on agent or comm ne ce agel l ac oit n to recov re na y pnu a di ed bt ot su .

21 .8 If we sus nep d, limit or cancel the S re vices f ro apnu id char eg s or any ot eh r aer son, subs euqe n t

er c enno c it on yam ni c ru a reconnec it on ef e pecxe( t if o ru acti no er su tl ed rf om our or a sup eilp r’s im stake ro m na i ef ts e rr or).

21 .9 The ter im na it on or e px iry of the Pu cr ah se E uq ipment ps ec ifi ed in Part D, w li l not automa it cally termina et

y ruo c tno rac (t s) of r ht e s ppu ly of S re vices.

21 . 01 This cl ua se and the fo ll owing cl ua ses w li l con it nue to a pp ly ed sp ti e termination ro expiry of this SFOA or t eh susp ne sion, limitati no or c na cellation of na y S re vices or any na d all compo nen ts of the Pa kc ga e:

1.21 0.1 Gen are l Term :s clause 3 (char eg s and ap yments), clause 8 (pe sr ano l inf ro mati no a dn ub si en ss

informa it on), clause 9 (consent to credit che kc ), clause 12 (t re mination, suspension & c na c alle t )noi , c ual se 1 3 uo( r limi at tion o f li ba il ti ,)y cl ua se 14 (yo ru indemnity), c al use 15 (c edifno n it a til y), cl esua 71 (as is g mn e tn ), cla esu 19 g( e )laren c , sual e 20 ni( terpr te a it on a dn

ifed n ti i ;)sno .21 10.2 P ra t A: voice s re vice charges, a cc e ss to rp e im ses, ter im na it on, na d de if ni it ons;



1.21 0.3 P ra t B: data & int re net s re vice c rah ges, shift /s moves/u argp de ,s indemn ti y, ins ep cti no or testi ,gn c ual se re om val, ed s urt c oit n, o ru ac oit n, et r nim a it on, an ed f ni i it ons;

1.21 0.4 P ra t C: im nimum t re m, iM nimum Monthly Sp dne , m bo li e se vr ice charge ,s m bo li e num eb r batrop i til y, mo lib e qe u pi m tne & om b li e nalp s, ch nigna g nalp ,s et rmi an t noi , and de if nit )snoi ; na d

1.21 0.5 traP D: a dd i noit al ret m ni a oit n gir h ,st ap y em nt , srenwo h pi , th gni s you um ts do, ht i gn s oy u um ts not ,od cnarusni e, d oitcurtse n, o ru ac oit n, et r nim a oit n, na d ifed n ti i sno .

31 . RUO LIMITA IT ON OF LI IBA LITY

31 .1 To ht e maximum ext ne t ep rmi tt ed by al w, la l et r sm , oc n itid o sn , wa rr na t ei ,s nu der at kings, udni ce em nts dna serper e tn a noit s, w eh t reh serpxe s ro mi p eil d yb gel i oitals n , ht e com nom al w e , q tiu y, dart e, tsuc om ro

egasu or ot iwreh se ler a nit g to ht e oisivorp n by us of ht e S re vices, Ma ni t cnane e, So tf w era , Eq iu p em nt o , r na y o reht e iuq p em nt ro o siwreht e in c enno c oit n with thi s SFOA pxe era ressly exc dul e .d

31 .2 timiL a oit n of l bai i til y:

.2.31 1 To the maximum xe tent ep rmi tt ed by law, we w li l not be il able in na y way f ro any loss of profit, ol ss of savings or data or of r na y ni direct ro c no se euq n ait l ol ss , ni c idul ng na y ol ss es ht at am y

lbanosaer y eb sup op sed to vah e eeb n in ht e tnoc empl oita n of ht e par eit s (as at ht e da et of the fir ts s ppu ly of th e Se vr ices ) as a orp b ba le er sult of na y act o r o im ssion, arisin g out of or in c enno c it on with the sup lp y o f na y S re vices, any and a ll co pm onents of t eh aP kc age, ro any o ht er

iuqe p em nt un red iht s SFOA ro o reht w esi in con en c it on tiw h th er e l ta i ihsno p se t hsilba e b d y th si SFO ,A including na y loss or dam ga e c ua sed by o ru negli eg nce or any fundamental breach of th siSFOA.

.2.31 2 Subject to c ual se 13.2 uo r il ab li it ,y na d t ah t of o ru Relat de Body C ro porate, for na y direct, i dn irec tro euqesnoc n it al ssol or da gam e ira s ni g out of ro to h i esiwre n ennoc c oit n with th si SFO ,A

ni clu nid g of r any br cae h of any et rm, c dno i oit n, wa rr na ty or un ed r any re dem y im eilp d by al w ihw( ch c nna ot be xe c dedul ), w li l be limi et d at uo r op oit n to any no e or om re of ht e fo oll wi :gn

.2.31 3 fi the s pu ply relates to og ods, the er pair or er placement of the goods or the payment of the cost of gnivah ht e og o sd r pe a deri or r pe lac de ; na d

.2.31 4 fi the s pu ply relates to s re vice ,s the er supply of those or uqe ival ne t se vr ices ro the ap yment of the cost of hav ni g those s re vices er su pp lied.

.2.31 5 ualC se 13.2 no ly pa plies rehw e t oh se og ods or services s ppu il ed are not of a kind dro i an rily ac deriuq of r anosrep l, do em s it c ro hesuoh o dl use or co musn p oit n na d sect noi 68A(2) of ht e rT a ed Prac it ces A tc 1974 (Ct )h does not ppa ly.

31 .3 Exclusion of liabi til y:

.3.31 1 oT ht e maximum xe tent ep rmi tt ed by al w, we, ah ve no lia lib ity to y uo or ot na y o eht r ep sr on of r:

.3.31 2 stca or de uaf l st of na y puS p eil r ro o eht r osrep n;

.3.31 3 f ua lts or defects in na y faci til y or uqe ipment (includi gn t eh E uq ipment na d Software ) we s pu ply oty uo ro the eS vr ice ,s ihw ch ra e caused b y or contr bi ute d to by yo ru , ro a third ap rty's, condu tc or

im suse; or .3.31 4 f ua lts or defects that arise in s re vices not provided nu der this SFOA e( ven if t eh y era co enn cted,

tiw h ruo co tnesn , to reS vic se which we ah v e a rr ang de ednu r iht s SFO )A , w ih ch ar e ud e ot incompa it b li ity w ti h t eh S re vices, Soft aw re a dn P ru c ah se E uq ipment, or na y other qe uipment tha t

ew ro ruo uS p sreilp orp v di e t o yo u . .3.31 5 To the maximum xe tent ep rmi tt ed by law, o ru Supp il ers ah ve no il ab li ity to you in connec it on w ti h

this SFOA.

41 . YOUR I DN EMNITY 41 .1 You i dn emnify us and w li l k ee p us, and our Related Body C pro orate, in ed mnified aga in ts na y lo ss , co ts ,

esnepxe , da gam e ro to h re li iba l ti y ni( c ul d gni agel l costs no a os licit /ro cli ne t ab s si ) aris ni g out of:

.1.41 1 y uo r rb each of this SFOA;

.1.41 2 yna c al mi ro d me a dn niaga s u t s lcni( u nid g of r en g egil n b )ec y na y rep son o eht r aht n you, w ih ch sesira rf om ro i s ennoc c et d wi ht ruo sup lp y of ht e reS vices, na y na d all co nopm e tn s of eht

Pack ga e, or na y ot reh equipmen ;t .1.41 3 na y c al mi or d me a dn (inc idul ng of r lgen i neg ce) w ih ch y uo or na y ot eh r rep son make a ag inst na y

fo o ru puS p sreil w hcih ira ses orf m o r is co tcenn ed w ti h ruo lppus y of ht e Service ,s na y a dn la l c nopmo e tn s of the aP kc age, ro any ot eh r eq iu pment;



.41 1.4 d yna a gam e ihw ch oy u ro yo ru e olpm y ee s, ega nts or c tno racto sr c ua se to our , or our Suppli re 's ,,krowten eq iu p em nt or o reht pr trepo y;

.41 1.5 t eh r udorpe tc ion, rb o da cast, use, t nar s im ssion, communica it on or making avail ba le of na y material (including data and inf ro mation of na y sort) by y uo ; or

.41 1.6 na y br ae ch of a ep rs 'no s r gi hts or ed famati no of a ep sr no o( r a ll egati no of such rb each or fed ama noit ) lovni vi gn ht e su e of t eh ecivreS s, o r na y a dn all co opm n tne s of ht e aP kc age, or na y ehto r iuqe pment yb you.

51 . NOC F DI ENT AI LITY

.51 1 eW re iat n all i tn e ell tc au l eporp rty gir hts ni na y i ofn rmation er la it ng to ht e eS rvice ,s any na d la l c nopmo e tn s o f t eh aP kc ga e, the ed s ngi or op are tion o f the S re vices and an y and all comp no ents of the Pa kc ga e na d other tech in cal informa it on relating to the provis noi of the eS rvices na d na y a dn la l c nopmo e tn s of the Pa kc age ("Co fn i ned t ai l fnI or tam ion )" .

.51 2 You will keep the Con if dential Inf ro ma it on con if denti la , and will not allow na y written or elect or nica ll y er c dedro am ter ai l to be c po ied.

.51 3 nO ht e et r im n ta i no of the SFOA rof a yn osaer n, y uo w li l ruter n eht noC f edi n ait l nI f mro a oit n and a ll co seip

fo ti to us. If you vah e yortsed ed eht se, or na y of them, eht n uoy liw l vig e su a writ net ed c al ra oit n to ht at effe ct opu n uo r de nam d.

.51 4 You will keep con if dential the m enna r in which we a rr ange S re vices, any na d all com nop ents of the

Pa kc ga e, incl du ing o ru ch egra s, savi gn s, and oth re if n na cial inf ro ma it on.

1 .5 5 You will not use inf ro mation which you ac uq ire from us f ro any up rpose un ua t roh ised in rw iting by us or in na y m enna r cihw h may uac se us ol ss, hw e reht yb way fo dam ega t o uo r per u at t noi , nanif ci la ol ss or

siwrehto e.

61 . OF RCE MAJEURE .61 1 eW are not li ba le f ro :

.61 1.1 yna ed l ya in ni s lat l ni g yna reS vice, na y a dn all moc pon stne of the gakcaP e, or na y o eht r iuqe p em n ;t

.61 1.2 yna ed l ya in erroc tc gni yna uaf lt in na y civreS e, yna and la l co nopm e tn s of t eh aP ck ga e, ro any ehto r iuqe pme ;tn

.61 1.3 fa li ure or inc erro ct po erati no of na y Se vr ice, na y a dn all comp eno nts of the Pack ga e, or na y other iuqe p em n ;t

.61 1.4 S re vice out ega ;s or

.61 1.5 yna o reht d ale y ro de af ult i n com niylp g wit h ht e SFO ,A fi it is caus de cerid tly or idni rec lt y by na y ev ne t eb y no d uo r aer so an b el a dn erof s ee a lb e c tno rol. eW ra e not bail le rof af i erul t o ep r rof m i st

gilbo a noit s if suc h fa ruli e si sa a user lt of Ac st of oG d (inc nidul g f eri , flood, e ra thquake, storm, enacirruh or o reht utan r la retsasid ), w ra , ni vas oi n , ca t of ierof gn enem sei , oh st li i eit s (r age r eld ss of

ehtehw r raw si ed c )deral c , ivil aw r, er b lle i no , lover u it on, ni su rr e tc noi , im l ati ry o r usurp de op w re or oitacsifnoc n, tsirorret ivitca t sei , na oit n sila a oit n, revog n em nt nas c oit n, gakcolb e, em ograb , la rob

tupsid e, s irt ke, loc uok t ro int tpurre i no ro ruliaf e of et lep enoh s civre e. No p ytra si enti elt d ot t re minate this Agreem ne t in such circumst na ces.

71 . ASSI NG MENT

.71 1 You mu ts on t a ss ign, t nar sf re or ot eh wr ise deal w ti h any of your rights or bo il gations under this FS OA ,tpecxe w ti h uo r oirp r irw t et n c esno nt ( itca ng osaer n lba y .)

.71 2 eW am y opu n no it ce, a ss gi n, tr na s ref , sel l or othe wr ise dea l with uo r ri thg s ednu r iht s SFOA dna / ro Equipment na d/or na y com op nent of the Pa kc age, and yo ru consent is not er quired.

81 . RRAC IERS & RAC R AI GE SERVICE RP OVIDERS

.81 1 You r rpe esent that you are not a c rra ier ro a carriage se vr ice provi ed r a( s t oh se t re ms era defi en d in the Act). If you era ro become a c rra i re or carri ga e se vr ice orp vid re , you must promp lt y notify us of that fact

dna we yam mi em d ai te yl ret m ni a et iht s FS OA by on tic t e o oy u.



91 . EG N RE AL .91 1 If y uo era a ub si en ss cust mo er t eh n you a rg ee that if we en ed y uo r consent to undertake cer iat n a tc ions,

t eh n provi ed d we act in go do faith, we may rely up no the aut oh rity of na y of y uo r employ ee s, who tnarraw s to be ua t esiroh d to provide c no sent on y uo r b lahe f.

.91 2 You arraw nt that you ah ve provid de full a dn a cc urate Pers ano l Inf ro mation a dn busi en ss informa it on to us in connec it on with this SFOA and y uo r Application and you have full po ew r and aut roh ity to enter this SFOA and Applicati no .

.91 3 oG v ninre g law:

.91 3.1 ihT s SFO A a dn your ppA lication ar e governed by ht e la sw of the Commonw ae lth of Australi a and t eh l wa s of the state or t rre itory in hw ich you ordi ran ily resi ed or do ub si en ss a( s stated in y uo r Application .)

.91 3.2 tiw h epser t tc o any pa p bacil l e coo gnil -off rep i do lsigel at noi , th e g ninrevo g al w iw l l be ht e al w of t eh state ro t rre ti ory in hw ich you state in your App il cation you reside in ro od busi en ss in..

.91 4 This SFOA contains the w oh le nu derst na ding betw ee n su na d s pu re s de es all rp ior rra gna ements a dn natsrednu d sgni teb w ee n su in noc n itce on w ti h it.

.91 5 From time to time we may o ff er ps ecial promo it ons to y uo on da d ti i no al t re ms and c dno i it no s. If t eh re is

isnocni yna s ycnet teb w ee n this SFOA na d eht et r sm of ht e iceps a p l r mo o it on, th e lat ret liw l averp il ot ht e etxe nt of ht e nocni s netsi cy.

.91 6 The failure by eit eh r party to exercise na y right or remedy ednu r this SFOA in a timely mann re do se not c no s it t tu e a cc ep nat ce o f t eh matt re which gave rise to the right ro remedy, n ro that party's waiv re of such

hgir t ro re dem y.

.91 7 If a provision of this SFOA is void or v io dable or u nen forc bae le or t eh inv ila d part severed, t eh remain ed r fo iht s FS OA iw ll not be af cef t de .

.91 8 You may com lp ain in wr ti i gn or aro lly by ca ll ing o ru Custom re S re vice numb re ro the c no tact number located at our ew bs ti e. We w li l comply with our cu ts om re complaints po il yc located at o ru website, hw en

iruovaedne ng ot er solve y uo r co alpm int. fI we ra e no t a elb ot r lose v y e o ru co lpm a ni t t uoy o r satis af c oit n, y uo may re ef r yo ru co lpm a ni t ot the Telecommunications nI dustry Ombuds am n ro the ACMA.

.91 9 Any notice, demand, cons ne t or other communica it on r uqe ired to be given to e ti h re of us mu ts be ereviled d anosrep l o yl r sen b t y aperp id am il, e iam l or b caf y si lim e ot ht e serdda s of eht to h al re st on t fi i de .

1.91 0 You aut roh ise us to complete any bl na k s ap ces or incomplete inf ro mati no in yo ru Applicati no dna

incl du ing but not l mi ited to the serial numbers and other identi if cation deta li s of the Equipment, any and all c nopmo e tn s of t eh aP kc age and any other uqe ip em nt nieb g prov edi d to you.

1.91 1 eW am y gagne e an ga ent, d elae r, contractor or f ar nchisee to c no du tc any aspec t o f s re vice ro equipment noisivorp a dn ma tni e cnan e ednu r th si SFOA. Y uo gdelwonkca e t ah t we m ya en et r in ot iht s SFOA as

apicnirp l or a s ga ent. rehW e ew ne t re into th si SFOA as na a eg nt, la l re neref ces to uo r r gi hts are to be daer as refer enc se to us na d our pr ni cip la . O ru ep r of rm na ce of iht s SFOA ma ,y at our id cs ret oi n, be

car deir out by a R le a et d doB y roC p ro a et o f o ru s or any to h re part y arranged b y us or a Re al t de doB y taroproC e na( d ruoy ilbo g ta i no s u redn iht s SFOA iw ll be ewo d to us or ht at R le ate d B do y Corp ro ta e or

t ah t ot eh r rap ty, as er levant).

1.91 2 oN ler i na ce: oY u a kc elwon d eg ht at you en et r in ot iht s ergA e em nt ne t yleri as a res lu t of your own eiriuqne s na d that you od on t er ly on any statem ne t, repres ne ta it on ro orp mise by us ro on uo r b he alf no t

ylsserpxe es t out in iht s Agree tnem

1.91 3 esaeleR : oY u nidrocca g ler yl e u esa s na d ae ch o uo f r o iff c re s , a eg nts na d esivda rs from la l c al ims, suits dna de am nds of reve y k ni d ni( clu nid g en g negil ce) ira si gn from t eh re al t noi ship of the ap r it se co cn er nin g

this A rg eement bef ero it was si eng d, na d from the en gotia it no s lea id ng to it

1.91 4 Standard Form of A rg eement: These t re ms na d c dno itions have been f ro mulat de ednu r section 479 of ht e Telecomm nu ica it no s Act na d filed with the Australi na Comm nu ica it ons Author ti y na d will be refe rr ed to as t eh St na dard F ro m of Agreement ro SFO .A



02 . INTERPRETATION & DEFINITIONS 02 .1 The following de if n ti io sn apply nu less the context r uqe ires oth wre ise:

1.02 .1 MCA A means the Australian Co mm unications na d Media Aut roh ity. .1.02 2 ACT means t eh Telecomm nu ications Act 1997 (Ct )h . .1.02 3 ega - ser tr tci ed aud oi -v si ual serv ci e means a s re vice t ah t en ba les na ne d-us re to a cc e ss age-

er s irt c et d con et nt o eht r th na ma iret al s pu p eil d sa rap t of a t pele hone sex service. .1.02 4 ega - ser tri tc ed se vr ice means an ega - er s irt cted a oidu -vis au l s re vice; or an age-restric et d et tx

s re vic .e .1.02 5 ega - ser tr ci ted t xe t es rv ci e m nae s a service supplied solely or primar li y by way of a te tx s re vic e

uoba t cihw h i t w luo d be noc c dul ed ht a t a rojam i yt of pe nosr s ohw esu ht e et x ivres t ce ra e il kely ot od os iw th ht e s lo e ro pr apicni l ob ej tc of ired v ni g auxes l arg t cifi a it on rf om ht e service.

.1.02 6 pA p acil tion na d C tsu o em r C cartno t ah s the aem n ni g g evi n to it in lc a su e 1.2 of the G arene l eT rms.

.02 1.7 etaR eehS ts means uo r standard rate sheets for the Se vr ices ro any na d all components of the Pack ga e as ame edn d from time to time, c po ies of which ra e ava li able no o ru w be site, on y ruo Applicati no or by contac it ng our custo em r service.

.02 1.8 rraB in g o r Bar m nae s restric it ng the supply of one or more (wh re e possible) ro la l e il gible S re vices on a Se vr ice so that the customer is u ban le to acquire the restricted e il gible Se vr ices.

.02 1.9 suB i sen s Ho ru s m ae ns a9 m ot p5 m on a day that i s n to a Sa ut dr a ,y a uS nday o r a up b il c adiloh y ro b kna ho adil y in t eh p al ce conc enre d.

01.1.02 iderC t Li tim m nae s the monthly spend limit no e il gible S re vices ppa li de to a Customer’s S re vice a cc tnuo .

11.1.02 iderC t Re rop ting Agen yc has ht e me nina g ig ven in sec it on 6 of the Priva yc Act. 21.1.02 ataD & I enretn t reS v eci s m nae s our int re net a cc ess, e-m ia l facilities, wide era a en t ow rking

s re vices, w be -p ga e af ci il t sei , aorb d nab d, d gi i at l s bu rcs ib re il ne, frame r ale y na d na y oth re er l ta ed fac li ity or s re vices that we may orp vide from time to t mi e, incl du i gn na y tec nh ical and ot eh r da vice

orp v dedi by us, ot eb edivorp d to oy u nu d re raP t B a dn as eps c eifi d i n y uo r pA p il cat oi n. 31.1.02 ataD & I enretn t reS v eci s Re etal d Equip nem t means uqe ipment that is not Equipment, Oth re

Equipment or Voice reS vices leR a et d E iuq p em nt, which is prov edi d to you by us or uo r Su eilpp r f ro use in c enno ction with the provisi no of Data & Internet Services as s ep ci if ed in Part B.

41.1.02 ataD & I enretn t Equip nem t m nae s eq iu pment hw ich is provi ed d to you by us or uo r Su pp eil r for use in c enno c oit n wi ht ht e ivorp si no of aD ta & In nret et reS v eci s dna as s ep ci eif d in y uo r Application.

51.1.02 Early Termin ta i no Fee naem s ht e eef ap y lba e by uoy fi ht e oc n cart t wi ht you is et rmi tan ed rofeb e i st niM imu m eT rm h sa xe p deri , t eh ca lucl a oit n of which is set out in An en xure A.

61.1.02 Equipment means all ro any of the Data & Int re net Equipment, Mob li e Equipment, P ru chase Equipment, ro other uqe ipment s ep cified in yo ru App il ca it on but eod s not include Ot reh Equipment.

71.1.02 Equipment Cha gr e means the mon lht y c egrah of r the ahcruP se E iuq p em nt as s ep ci eif d in y uo r Applicati no dna as v ra ied in a cc ro dance with this SFOA.

81.1.02 GST has eht me nina g ig ve n i n s ce t oi n 591 - 1 of ht e A N we Tax System ( dooG s and Se vr ices Tax) Act 991 9 (Cth .)

91.1.02 Inte ll e tc ual Prop re ty Rights means na y na d la l in et lle autc l na d udni s airt l orp perty r thgi s t hguorh out t eh world includi gn ub t not li im ted to na y copyri hg t, t dar e ma kr , domain name ,

senisub s name, gised n, p ta ent, ucric it oyal ut, se im -con ud c rot or o eht r sim rali rp opriet ra y rights dna lic ne ces a dn sub- il cences of such rights (i err spe tc ive of hw ether ro not s hcu rights ra e iger s eret d, ro rof m la ro in of r lam ); dart e sec ter s, inhcet c la or on n-tec nh ical data, k on wle gd e,

informa it on or documenta it on; es c er t or confidential op re a it ons or inf ro ma it on; ub s eni ss s sy tems, senisub s em t doh s ro sub i en ss pl sna hw( e eht r iger s ret e ,d re artsig b el , mrof al , in of r am l or

esiwrehto ); uc sto rem l tsi s, pus p eil r il s st na d o eht r p por r ratei y tsil s, an m se , sesserdda ro fni orma it on not gen are ll y known; techni euq ,s diagram ,s d ta a, proof ,s print ,s ap r it c alu rs, inv ne t snoi dna rp oto sepyt .

02.1.02 LNP Aut oh risation means t eh LNP Customer Aut oh risa it on in your A pp il ca it on on the terms of this SFOA.

12.1.02 Main et nance m nae s any Mainte nan ce ew provide as spec ifi ed in y uo r Ap ilp cation a dn u edn r the mret s of raP t C of siht SFOA.

22.1.02 Main et nance Agreement m nae s t eh Custom re C no tract with us f ro the supply of Maintenance rednu iht s SFOA.



32.1.02 Main et nance Cha gr e m nae s the ch ra ge for Maintenance as speci if ed in your App il ca it on and as v deira in a cc or nad ce with this SFOA.

42.1.02 Minimum M no thly Spend me na s the Minimum Monthly Spe dn as speci if ed in y uo r Ap lp ica it on dna as eirav d rf om time ot tim e i n a cc cnadro e iw th iht s SFO .A

52.1.02 Minimum eT rm or Minimum Term C no tr ca t means the term of t ih s SFOA as speci if ed in y uo r Application.

62.1.02 Mobile Equipment means qe uipment which is orp vi ed d to you by us or our sup ilp er f ro use in c enno c it on wit h the orp vis oi n of iboM le S re vices and as spec fi i de ni your pA plicat oi n.

72.1.02 Mobile Premium Service m nae s a pre im um SMS or MM S s re vice; or a propriet ra y net row k s re vic .e

82.1.02 Mobile Premium Servic se De et rmi an t oi n m nae s the Telecommunica it ons Se vr ice P or vi ed r iboM( le rP e im um reS vic se ) De ret m ani t oi n 002 5 N( o )1. i nidulcn g na y am ne d em nts ot eht

eted r nim a oit n. 92.1.02 Mobile Servi ec s Rel eta d Equipment means na y equipment as s ep ci if ed in your A pp il ca it on that

is not Equipment, Data & Internet S re vices Related Equipment, Voice S re vices Related Equipment or SIM c ra ds, but may include ha dn set ,s acce ss ories and equipment supplied by us.

03.1.02 Mobile Servi ec s mea sn ht e GSM d gi i at l bup lic bom i el let ecom um nica it no s s re vice ro t eh DC MA c alulle r te el commu in cat noi s s re vice and t eh Value Add de Fe ta ru es hw ich we orp vide you un ed r P ra t C na d as spec fi ied in your Applicati no .

13.1.02 MNP Customer Authorisa it on me na s the MNP uC sto rem Au siroht a it on in uoy r ppA cil a it on on t eh terms of this SFOA.

23.1.02 Nu ebm ring P al n m nae s the Telecomm nu ica it ons Num reb ing Plan (1 )799 as am dne ed from ti em to time.

33.1.02 Ot eh r Equipm ne t me na s equipment that is not Equipment provided by us .43.1.02 Other So tf aw re means software t ah t is not So tf ware provi ded by us. 53.1.02 Package m nae s a bu eldn d o reff i gn of na y o r a ll S re vices, qE uipm ne t, Soft aw re na d/ ro

M ia ntenance and as described in y uo r App il ca it on. 63.1.02 Part refer s to na y es cti no of th si SFOA s o des rc ebi d. 73.1.02 Peripheral equipment me na s ht e pirep h are l iuqe pme tn ni yo ru ppA lic ta i no am rked with na

as ksiret *( ), a dn w hcih si ap rt of the ruP c sah e iuqE pme tn , but it is on t res vice d by us as ap rt of Maintenance.

83.1.02 Pers no al Information m nae s na y inf ro mation or document refe rr ed to in section 672 (1) of t eh Act dna na y rep s no al i ofn rma oit n wi iht n eht me nina g ig ven ni s ce t oi n 6 of the avirP cy Act.

93.1.02 rp emium SMS or MM S es rvice m nae s a ca rr ai ge s re vice supplied by aw y of a c la l ot a num eb r tiw h the rp e if x 91 1, 1 39 , 91 4, 91 5, 1 69 , 91 7 or 91 9; or a c no t ne t se vr ice s lppu i de by way of a c la l

to a num eb r with the rp e if x 191, 1 39 , 91 4, 91 5, 196, 197 or 991 . 04.1.02 Pri cav y cA t m nae s ht e Priva yc Act 1988 C( th). 14.1.02 rp oprietary n te w ro k m nae s a telecomm nu ica it ons netw ro k that ane bles uC stom re s to access, by

aw y of a m libo e ed vice, a erp m ui m oc n et n res t vice t ah t i s not ot eh wr ise reneg a ll y ava ali b el . 24.1.02 rp oprietary n te w ro k service m nae s a up lb ic m bo ile telecomm nu ica it ons s re vice that ane bles

cus remot s t o a cc e ss a orp priet ra y network. 34.1.02 uP rchase Equipment m nae s the equipment s ep ci if ed in your Ap ilp ca it on and suppl ei d to you in

a cc ecnadro with P ra t D, in cihw h wo n pihsre of that qe u empi nt tr na s ef rs to y uo no ht e ex ip ry of t eh iM nimum eT rm.

44.1.02 uP rchase Equipment A rg eement means t eh cont ar ct w ti h us for the supply of P ru chase Equipment unde r this SFOA.

54.1.02 uP rchase Equipment Charge m nae s the monthly char eg for the Pu cr hase Equipment as s ep c eifi d in y uo r A ilpp ca oit n and as rav ied in a cc o dr ance with this SFOA, incl du ing any er s di ual

uoma nts niwo g to us at ht e ex yrip of ht e niM imum eT rm (such a uom nts which um st b e pa di by y uo be erof ow en sr ih p transf re s to you, in a cc ro dance w ti h P ra t )D .

64.1.02 etaleR d B do y Co pr o ar te ah s ht e as me aem n ni g sa in oitces n 9 of the Corpor ta i no s Act 02 01 htC( ).

74.1.02 Servi ec s m nae s the Data & Inte nr et Se vr ice ,s Mobile S re vices, oM bile Pre im um eS vr ices, Voice S re vices or other s re vices specified in your Ap lp ica it on t ah t we supply to you un ed r this SFOA .

84.1.02 Servi ec s Agreement means t eh contract with us for the supply of S re vices ednu r this SFO .A 94.1.02 Service Level A rg eement mean s the civreS e eveL l A emeerg nt as s ep ci if ed in y uo r ilppA ca it on

a dna va bali l e at w ruo e tisb e. 05.1.02 iS te m nae s the site described in yo ru App il ca it on. 15.1.02 Softw ra e me na s the softw ra e we rp ovide as s ep c fi i de in yo ru App il ca it on but does not include

ehtO r oS f rawt e.



25.1.02 Sh tro eM s gas e reS v ci e ( MS S) is the abil ti y to send Sh ro t Me ss ages and er ceive Sho tr Me ss ages in rela it on to GSM and in er la it on to CDMA.

35.1.02 adnats dr suc to em r ga ree nem t and S OF A mean each of the c no tracts ed rcs ib de in Cla su e 1 of t eh se reneG al Terms.

45.1.02 Supp il er me na s na y reirrac t , ele comm inu ca noit s s ivre ce orp v edi rs, etni rne s t e vr ice prov redi s or s rawtfo e or uqe i mp ent s ppu l ei rs that p or vide facilities and s re vice .s

55.1.02 Va ul e Added F tae ures m nae s any of the Mob li e S re vices value added feat eru s as s ep ci if ed in your App il ca it on.

65.1.02 Voice S re vices m nae s ht e t ele comm nu ica it no s se vr ice s to be orp vided to you u redn Part A na d as iceps f ei d in y ruo pA p il cat oi n.

75.1.02 Voice S re vices Rel eta d Equipment m nae s e iuq p em nt ht at is not qE uipment , Other Equipment ro aD ta & In nret et reS vices leR a et d iuqE pment, w ih ch is divorp e d to yo u by us o r our Supp eil r for

use in c enno c oit n wi ht ht e ivorp si no of V io ce reS vices as s ep cif ei d i n Part A. 85.1.02 we, us m nae s the entity defi den as ‘ hT e Com nap y’ in the po il cies sec it on of o ru webpage na d on

ruo ecivreS pA p il ca oit n oF rm. 95.1.02 oy u, your m nae s the custome ,r as specified in y uo r App il cati no .

02 .2 Interpreta it on:

.2.02 1 gnidaeH s era of r c inevno enc o e nly an d do not af ef ct interpr te a oit n. hT e fo woll i r gn u el s a lpp y sselnu eht co etn xt re seriuq to h iwre s .e

.2.02 2 ehT singular incl du se the ulp ral and c no v re sel .y

.2.02 3 A gender inclu ed s a ll edneg rs.

.2.02 4 If a w dro or hp rase is ed fi en d, its ot reh rg amma it cal forms ah ve a c ro res dnop i gn meaning.

.2.02 5 A ref nere ce to a rep son, corp aro tion, t ur ts , p ra tn re ship, unincorpo ar ted body or ot reh entity includes an y of ht em.

.2.02 6 A ref nere ce to a c al use o r cs eh dule is a reference to a cl ua se of or a sc udeh le to, this SFOA.

.2.02 7 A ref nere ce to an ag er ement or od cument (incl du ing a er f ere nce to t ih s SFOA) is to the meerga ent ro od cum ne t as am edne d, var ei d, pus plem etne d, on vat de , o r replaced, exc pe t to the

etxe nt orp h bi i et d by iht s SFO A ro ht a t o eht r erga e em nt ro d muco ent. .2.02 8 A ref nere ce to legisla it on or to a rp ovision of legislati no incl edu s a modi if ca it on or re- ane c mt ent of

ti , a legislative provision substituted for it and a er gu al tion or sta ut tory instrument i ss ued under it. .2.02 9 A ref nere ce to do ll ars na d $ is to Australian currency.

02 .3 The meaning of ge en ral words is not limited yb s ep ci if c examples intr do ecu d by incl du ing, or for example ,ro sim ali r pxe ress noi s.

P RA T A – V IO CE SERVIC SE

12 . PPA L ACI T OI N OF THIS TRAP 12 .1 This Part A ppa lies if you have req eu sted in your App il ca it on t ah t we supply oy u with Voice Se vr ices an d

s te s out ht e mret s na d c dno i it ons on ihw ch we will supply you with oV ice eS vr ices.

12 .2 To the extent relevant, the General Terms apply to the Voice Services as th uo gh ps eci if ed in full in th siPa tr A and such term s ro rap t of such terms w li l be relevant e cx pe t to the extent t eh y er late to na y se vr ices or p or duct to h re tha n v io ce service .s

12 .3 V io ce Se vr ices c no sist of teleco mm unications s re vices s ep ci if ed in your A pp il ca it on, including Local Calls ,oitaN n la llaC s, nI t anre t anoi l Ca ll ,s iF x de to Mo lib e aC lls, Data llaC s, 31 C lla s, 13 00 C lla s na d 081 0 aC ll ,s

ToIP, VoIP, na d ot eh r call types specified from time to t mi e.

22 . SERVICE UN MBER OP RT BA ILITY 22 .1 Subject to Clause 5, rp ovided t ah t your Service Number is capable of being transf derre , you may t nar sfe r

ti from yo ru cu rr ent Supp il er to us if that S re vice Numb re is dec al red op rt lba e ednu r t eh Num eb r ni g alP n dna no exemp oit n ah s eeb n arg n et d yb ht e CA AM .

22 .2 Subject to Clause 5, by signing the S re vice Numb re Portabil ti y Customer Authorisation (“LNP

asirohtuA tion )” which of rms ap rt of uoy r App il cation, you a kc on wledg e an d ga ree:

.2.22 1 to yo ru cu rr ent S pu p il er t nar sferring to us y ruo Service uN m eb r;



.22 2.2 t ah t we ra e no ly tr na sfe rr ing y uo r S re vice Num eb r not y ruo Voice Service. This m nae s y uo may lose av lue added s re vices and ot eh r feat eru s provided by y uo r cur er nt Su pp il er. ehW n you are c enno c et d to ht e V io ce reS vices you liw l use the ioV ce eS rvices spec fi ied in yo ru A pp lic ta ion,

hcihw am y eb dif eref nt to th e s civre e na d f ae t seru aht t ah uoy d with y uo r cur er nt Su eilpp r; .22 2.3 t ah t by t nar sf re ring y uo r Service Num eb r, the s re vice a dn /or na y feat eru s associated with t ah t

S re vice Number may be id sconnected by your current S pu p il re na d result in if nalisati no of yo ru ca c tnuo of r th eso res v eci s;

.22 2.4 t ah t t reh e may be costs na d bo li ag ti no s a ss oc tai ed w ti h t ar nf re ing your eS rvice Number away from y uo r cur ner t S ppu lie .r Y uo may ah ve an gno oi gn c no tract with y ruo cu rr ent Su pp il er which

seriuqer ht e ap ym ne t of nac ce ll a oit n na d o/ r et r im n ta io n eef s to y uo r cu rr ent uS pp il er if you tr na sfer to us;

.22 2.5 aht t uoy r c nerru t ppuS l rei am y ro am y not dis ennoc tc y uo r exi ts ni g se vr ice a o/dn r v la ue ad ded s re vices;

.22 2.6 fi you ra e tr na sf rre ing between diff ere nt voice se vr ice pla ft orm ,s you may need to p ru chase c iatre n sof awt re, om dems, new handset and/o r V io ce Equ pi ment;

.22 2.7 t ah t you may ne de to up cr ah se ap orp ved Voice E uq ipment to a cc e ss t eh Voice Service;

.22 2.8 t ah t you can no ly wit dh raw your aut oh r ti y to transfer rp ior to the op rt cutover noti if cation eb i gn er c devie by us rf om y uo r cu rr ne t puS p eil r. W ti h niward g uoy r LNP uA thorisation od se not c nah ge

y uo r c artno c aut l ob gil a noit s to us nu ed r y ruo App il ca it on na d this S OF A; .22 2.9 t ah t we do not wa rr ant t ah t we c na t nar sf re y uo r S re vice Num eb r from yo ru c ru rent Supp il er. Y uo r

cu err tn Sup ilp er may er ject ht e er quest to transfer the eS vr ice uN mb re , if the information you orp v edi i s errocni ct or eod s not ma hct ht e da at leh d by uoy r c ru r ne t ppuS l rei . In iht s case, we

er s evre ht e gir ht na d y uo ua t iroh se us ot erroc ct the informa oit n and resubmit ht e r euqe st ot tr na sfer t eh Service Num eb r ro dis up te the r eje ct oi n with yo ru cur er nt Sup lp ier;

.22 2 1. 0 t ah t if yo ru Service Num eb r ca onn t be tr na sfe rr ed to us then you may a cc ept a en w Se vr ice ebmuN r rf om su ;

.22 2 1. 1 t ah t your aut oh risa it on to tr na sfer y uo r S re vice Num eb r to t eh Voice S re vices is valid for 90 ad ys from t eh ad te of the LNP Aut roh isa it on;

.22 2 1. 2 t ah t in the ev ne t of a wit rdh awal ro er ve sr al to y uo r c ru r ne t Su pp il er, we:

)a era not er spo lbisn e f ro na y rep i do of uo t ga e of t eh service ro ef a ut res o r y uo r cu rr ne t service or yna v ula e da d de s civre e orp vid de by oy ur cu rr ne t puS p eil r;

)b n od o t w narra t t ah t y uo r S ivre c N e u ebm r iw l l be nart fs e rr de to us wit ih n na s y pec fi i de timefram ;e dna

)c to the e tx ne t ep rmi tt ed by law, includi gn statutory wa rr an it es that ppa ly nu der t eh Tr da e Prac it ces Act, are no t il able to you o r any rep son c al imi gn ht r uo gh you of r na y da gam e, loss, costs or ex nep ses o r to h re l ibai l ti y in c artno ct, rot t, ro o siwreht e tcerid ro in cerid ,t of r ro ni re al t oi n t o t eh tr na sfer of the S re vice Num eb (r s ,) wit ardh wal ro er versal, including a gen li neg t act or o im ss ion by u ;s

.22 2 1. 3 t ah t if you wish to t nar sf re y uo r S re vice Num eb r from us to na ot eh r S ppu li re t eh n y uo must c atno tc t ah t o reht Su eilpp r to imple em nt ht e t ar nsf re ; and

.22 2 1. 4 t ah t we reserve the right to c ah rge f ro tr na sf rre i gn y uo r Se vr ice uN m eb r to na d from u .s

32 . PROVISION OF VOICE SERVIC SE 32 .1 eW wil l orp v di e the ioV ce reS vices to you , as specified in your App il ca oit n, when y uo r a cc ounts a er

t nar sf re red from y uo r cur ner t S ppu lier to us and u nop (t eh later of) completion of installation of na y en c se s yra iuqe p em n t na d na y to h re narra g me e tn s with na o reht Su eilpp r f ro ht e oisivorp n of ht e V io ce

Se vr ices have been complet de or hw en y uo r a cc uo nt w ti h us ah s eb en est ba lis deh .

32 .2 If y uo fail to nominate the qer uired Voice S re vices op it on in y uo r Applica it on, we w li l a ss ume you wish ots ele ct us a s y ruo luf l service telecommunicat oi ns rp ovider.

32 .3 eW wil l orp v di e you with ht e eler vant Voice Se vr ices, un el ss you id al another ov rre ide code or, if r qe iu r de for a cc ess, you dial our ove rr ide c do e as on tifi de to you from time to time.

32 .4 eW wil l orp v di e the ioV ce reS vices us ni g such of uo r fac tili ie s and se vr ices ro those of o ht re Sup ilp re s as

ew d yam e et r nim e orf m time to time.

32 .5 eW will orp v di e the req eriu d V io ce reS vices s ejbu ct to ava ali bi til y, geo rg aphical na d et ch in cal c bapa i til y. The er may also be times hw en avail ba il ti y is li im ted due to maintena ecn being ep rformed. We are not



egilbo d ot orp v edi y uo w ti h ioV ce S secivre rehw e pac ac yti , rgoeg a yhp , ro hcet n laci ca ibap l ti y, a eff tc the cilppa a oit n ro tsni a ll a oit n of ht e S re vice ot yo rp ru e sim es. W e d o not narraw t aht t ht e Voice eS rvices w lli

eb fr ee of in purret t oi n, d yale ,s ro af ult.

32 .6 To the extent we provide oy u with a st adna rd tel pe h no e se vr ice (as de if en d in t eh Tel ce ommunicati no snoC( s emu r rP o et c oit n na d reS vice Stand dra s) A tc 199 ( 9 Cth) (“CSG”). This c do e is a av il lba e at

tth p ww//: w a. cma .vog. a /u S/BEW T NA D DRA / cp = 61_CP 68 . C atre in s cep i if ed e ecnahn d c la l ah n nild g f ae t eru s, we may be bo li eg d to comply with the CSG, y uo a kc on wl gde e na d erga e:

.6.32 1 ehT CSG set s per of r am cn e s at nda dr s of s r re vice connec it on t emi s, fault repair times and keep ni g

ioppa ntm tne s to orp vi ed oy u with th ese res vices. ehT SC G eod s not a lpp y to custo em r uqe i mp e tn ni( c nidul g iuqE pme tn ) ro ot uc sto rem s who h eva rom e t ah n if ve te hpel one l eni ;s

.6.32 2 erehW you ah ve no im n ta ed in uoy r ilppA ca it on ot iaw ve w( h re e appli ac lb e to ht e V io ce eS vr i ec s imon n ta ed in uoy r cilppA a it o i )n n hw o el ap ro r t yo ru CS gir G h st r ni e al t oi n to c re t ia n V io ce

S re vices that we ra e not bo liged to orp vide you with the CSG. .6.32 3 erehW a ilpp cab el , if we af il ot meet CSG p re formance standa dr s you may be entitled to speci if ed

monetary compensati .no Our CSG poli yc is available on our w be si et

32 .7 You a kc on wle egd that ew reserve t eh ri hg t to Bar a cc e ss to 091 0 num eb ,sr data ca ll s, internet s re vic esredivorp na d na y o reht ca sll as set out ni c esual .4 2 or in a iaf r use ilop cy ro as we ed em en ce ss ary fr mo

time to time. If you siw h to aB r ac ssec to rp emium ar te se vr ices rf om y uo r ioV ce eS vr ice, lp ease con at tc us.

32 .8 If y uo era on a iM nimum Term C tno rac :t

.8.32 1 t eh if xed im nimum term of y uo r Minimum Term Cont ar ct s ep ci if ed in y uo r A pp il ca it on comm ne ce sno eht tad e ht at oy u gis n uoy r Ap cilp a oit n;

.8.32 2 f ro the fix de term of your Minimum Term oC ntract y uo agr ee :

.8.32 3 to maintain us as your carrier fo ,r as a im nimum, the voice s re vices; and

.8.32 4 to maintain the same level of ub si en ss o( r m ero ) with us t ah n a s at t eh ad te that you sign y uo r Application;

.8.32 5 y uo erga e to give us reasonable on tice ni advance of any signi if cant chan eg s in your telecomm nu icati no s uqer irements so ht at we can alp n for these c ah n eg ;s na d

.8.32 6 y uo a kc lwon e gd e ht at the irp ci gn a av li able to you under the SFOA is su jb ect to you maintain ni g u s as uoy r c reirra of r a , s a minimum, th e v io ce se vr ices.

42 . VOICE SER IV CES RAHC GES 42 .1 ehT char seg ap ilp cab el to the ioV ce reS v eci s ra e s cep i eif d in th R e ate ehS e a st n uoy d r cilppA a it o .n

42 .2 eW am y v ra y na y of t eh c ah rge s app il cable to ht e ioV ce eS rvices in a cc ro dance with c al use 2. .4

52 . PROVISION OF VOICE SERVICES R LE ATED EQ IU PMENT .52 1 F ro the avoidance of uod bt, this clau es a pp il es to na y e uq ipment provided by us that is Pu hcr ase

Equipment, Mobile E uq ipment, M bo ile S re vices R le ated E uq ipment and is not Data & Int nre et Se vr ice staleR ed qE u pi m ne t na d yam lcni du e qe uipment supp il ed by a S pu p il er.

52 .2 If y uo up rc ah se na y Voice S re vices Relat de Eq iu pment from us, risk in t eh uqe ipment ap ss es to y uo o n

reviled y ot ht e de il v yre ad sserd oy u no nim ate in y uo r A ilpp cat oi n.

52 .3 oY u era responsible f ro maintaining na y Voice reS vices R le a et d iuqE p em nt s lppu i de by us or a ppuS l ei r. You i dn emnify us or the Supplier again ts na y lo ss or dam ga e to the Voice S re vices eR lated Equipment

sselnu it si due ot iaf r aew r na d t rae .

52 .4 oY u will ne sure ht at na y ioV ce Se vr ices Related Equipment sup eilp d ot you or af c li i eit s na d c enno ct snoi desu in orp vid ni g ht e cioV e ivreS c se , ra e on t al eret d, m tnia a eni d er , p eria d ro con en cted ot or

id s ennoc cted orf m na y op wer s uo rce or l eni e cx pe t by a ep sr o n ppa roved by us.

52 .5 eW , ro a rep son ppa rov de by us , or our Supp eil r am y r iuqe er a cc e ss to y uo r pre im ses from ti em to t mi e ni c enno c it on wit h the orp vis oi n, ins ep cti no a dn ma tni enance of Voice S re vices Re al ted qE uipment or Voice Se vr ice ,s including t eh installa it on, re lp acement or mod ifi ca it on of en ce ss ra y tele oc mm unicati no s c enno c it on, af cili eit s, w ri i gn ro c ba l ni g in ro d re for you to er ceive the Voice S re vices. fI you do not own the



esimerp s, you sum t ob iat n t eh s'renwo p imre ss ion rof acce ss dna war ar nt to u s ht at y uo ah ve such oissimrep n. Y uo dni e nm i u yf s, na ro y tnoc r otca r a , g ne t eserper ro n at tive a pp roved by us, a dn uo r

Suppli re ag ia nst a claim by the own re of the rp emises in r le a it on to such entry on the premise .s If you d oton divorp e ca ce ss as r ew e lbanosa y euqer st, cihw h m b tsu e ud r gni uB si en s H s ruo s, we am y limit,

sus dnep or cancel the Voice S re vices. We er se vr e ht e r gi ht to ch ra ge you, at o ru st na d ra d rates , s uoh ld ,ew ro uo r ppuS l srei , not be ab el to a cc e ss y uo r premises at t eh ga r ee d ppa o ni t em nt tim e er( ig o an l

se vr ices liw l a artt ct an ad id tional cha gr e).

62 . F UA LT REPOR IT NG 62 .1 eW will orp v di e a 7 day fault reporti gn service. You sho dlu n to ify na y uaf lts er ga dr ni g y ruo Voice S re vices

to o ru f ua lts team, or the contact num eb r for which is located no your invoice at o ru website

62 .2 Acti no s:

.2.62 1 eW ra e er s nop si lb e of r c erro c it ng af ults ni sup lp ying the Voice eS vr ices. You um st orp vide all rassecen y as natsis ce to e lban e us to col a et na d iaper r na y f ua l t which is uo r res nop sib li ity.

.2.62 2 eW ra e not er sp no s lbi e rof any uaf lt w ih ch si on y uo r si ed of ht e netwo kr et r nim a oit n op int, exc pe t in er la it on to P ru chase E uq ipment, ro Other Equipment that we are maintaining

.2.62 3 eW ra e not er sp no s lbi e rof any uaf lt which i s within ht e network o f a Sup ilp er. H wo ev re , we will ton i yf ht at uS p eilp r fo eht af u na tl d euqer st ht at ht e uaf l b t e c cerro t p de r mo p lt y.

72 . SERVICE LEVELS

72 .1 The er may be Se vr i ec Levels app il cable to the Voice Services y uo h va e c oh sen in y uo r A pp il ca it o .n If Se vr ice eL vels era app il cable, t eh n these ra e as r fe e rr ed to in y uo r A pp lication and/orr as orp vi ed d to yo u

etfa r oy u gis n ruoy pA p cil a oit n ro rehto wise as eirav b d y su and noti eif d ot you orf m ti em t o time. teD a sli fo cus h ivreS ce leveL s am y la so b e orp v edi d o n uo r webs ti e

72 .2 eW ra e commit et d to pu h idlo ng ht e Te el commu in cations C( ustom re eS rvice Gua ar nte )e S radnat d 02 00 N( o. 2) is eus d yb ht e uA s rt a ail n Com inum ca noit s and ideM a Au oht rity ( GSC tS a adn rd ) f ro eligible voice es vr ices. aelP se re ref ot ruo Custo rem reS vice G au ar nt ee Po il cy Document ava li able t rh guo h uo r

tisbew e.

82 . ET RMI AN T NOI 82 .1 The services ed cs ribed in this Part of the S OF A may be termi an ted in a cc ordance with cla su e 12.

92 . ED FINIT OI NS 92 .1 In this Pa tr A, nu less the context r qe ui er s ot wreh ise:

.1.92 1 31 Ca ll s m nae s the er lev na t 13 inb nuo d services rp ovided to you by u .s

.1.92 2 0031 Cal sl means the relevant 1 03 0 i bn ound s re vices rp ovided to you by us.

.1.92 3 0081 Cal sl means the relevant 1 08 0 i bn ound s re vices vorp edi d to you by us.

.1.92 4 ataD Ca ll s m nae s a call bane ling c rra iage of voice, data, text or im ga e by means of digital data.

.1.92 5 Eligible Ca ll s f ro cioV e secivreS ra e coL al Ca sll (v cio e on t da at ) N , a it o an l C lla s v( io ce on t da at ), Inter an ti ano l Calls v( oice not data), Fixed to Mobile Calls v( oice not dat )a , 13, 1 003 , 18 00 I bn o nu dServices. F ro cl ra ity, they do not include P TS N Data Ca ll ,s ca ll s to 13, 1300, 1 543 , calls to int re na it onal mob li es, ca ll s to time and weather and ro any other ca ll type not speci if ca ll y i ed n it f deisa ieb ng an ilE g lbi e aC ll (i idulcn ng wh s ere o edi nti eif d rednu a Ra et Sh tee ).

.1.92 6 iF xed to Mobile Ca ll s m nae s ca ll s ma ed from a P TS N or ISDN tele nohp e service to a cellular cilbup om b li e te cel omm cinu a noit s ivres ce orp vi ded ni A ilartsu a.

.1.92 7 Internati no al Calls m nae s a call dam e from a SP T N or ISDN te el hp o en s re vicefrom uA st ar il a to ehtona r uoc n rt y ; rf om Aus lart ia xe( clu nid g roN f klo Is al n )d to oN r lof k alsI nd ; rf om roN f klo nalsI d ot

t eh re ts of Aust ar lia; or from Australia's ab ses in t eh Antarctic to Austra il a and oth re cou tn r ei s. .1.92 8 oL cal Calls means a call bet ew en a tel hpe o en s re vice and a telephone se vr ice rehw e: the A-

P ra ty and the B-Party are in the same St na d dra Cha gr ing Z eno ; the A-Party and the B-Party ra e in adjoining St radna d hC arging Zone ;s or e ti h re the A-P ra ty ro the B-Party is located in a

nigrahC g erP c ni tc na d t eh o eht r si ni ti s ed gis n ta ed Sta dradn Ch igra ng Zo en , as ed f eni d in the Act, the Numb re ing lP an, na d t eh eT lst ar P TS N SFOA.

.1.92 9 oL ng Distance Pr se el ce tion Option m nae s ht at we w lli be y uo r de uaf lt prov edi r of r y uo r Inter an ti ano l Call ,s Natio an l Ca ll s a dn Fixed to M bo ile aC ll .s



01.1.92 itaN o an l Ca ll s means a call made w ti hin Aust ar lia f or m a P TS N or ISDN tel hpe o en s re vice to a P TS N or IS ND tel nohpe e se vr ice, which is not a oL cal Ca ll or a iF xed to Mo lib e Call.

92 11.1. oT IP means Teleph no y over int re net protocol as s ep cified in y uo r App il ca it on. 21.1.92 VoIP m nae s Voice over int re net rp otocol as speci if ed in yo ru App il ca it on.

P RA T B – TAD A & IN ET RNET SER IV C SE

03 . APPL ACI T OI N OF THIS RAP T .03 1 This Part B ppa lies if you have req eu sted in your App il ca it on t ah t we supply oy u with Data & Inter en t

Se vr ices and sets uo t t eh terms and conditi no s on which we w li l supply you with aD ta & Int nre et Se vr ices.

.03 2 To the extent relevant, the eG n are l Terms apply to the Data & Internet Services as th guo h s ep cified in full in this Part B and such terms or part of such t re ms will eb relevant e cx pe t to the e tx ent they relate to se vr ices ehto r t ah n data & In et nr et s re vices.

13 . PROVIS OI N OF D TA A & IN ET RNET SERVICES

.13 1 eW will orp vide the Data & nI t enre t eS vr i sec to you, as spec ifi ed in y uo r App il ca oit n, w eh n yo ru ac oc unts era rt ans erref d rf om ruoy erruc n S t lppu i re ot na su d up eht( no etal r o c )f o lpm e it o n of tsni a ll a oit n of any

en c se s yra iuqe p em n t na d na y to h re narra g me e tn s with na ot reh Su eilpp r f ro ht e oisivorp n of ht e Data & Inter en t S re vices have be ne completed or w eh n y uo r a cc nuo t w ti h us has b ee n estab il s eh d.

.13 2 eW wil l orp v di e the req eriu d aD ta & Int nre et eS rvices a dn its coverage sub ej c t to availabi til y, ge argo phical

dna cet inh cal c pa a lib it ,y cal k o f capac it y a dn af u tl s in ot reh t cele omm cinu a noit s en t skrow t o which ht e taD a & retnI net ecivreS is ennoc c et d. rehT e may also be t emi s ehw n iam n net ance b nie g ep rformed on

t eh Services limits ava ali b li ity. We ra e on t ob egil d ot provi ed you with Data & Int re net S re vices hw ere c apa c ti y, ge hpargo y or et c inh cal c pa a lib it ,y a eff ct ht e ap ilp cat oi n ro installation of the eS rvice ot your

esimerp s. oF r cer iat n Da at I & n et rne S t ervice c ,s overa eg am y only be ava bali l e i es n lec et d tem ro lop i at n na d er g anoi l ar ae s

.13 3 eW do not narraw t aht t ht e Data & In et rnet reS vices will be free of ni t rre upti no , de al sy or fa tlu s. oY u

onkca w gdel e na d ga ree:

.13 3.1 t ah t certain Data & Int nre et S re vice is not suitable f ro ( dna is not supplied for the oprup se of) s itroppu ng na y pa p il cat oi n w ih c h needs con it nuous fault free service; na d

.13 3.2 t ah t you are res op nsible f ro maki gn your own a ss e ss m ne t of whet eh r you een d c no ti uoun s fault fr ee services na d obtaining na d implemen it ng advice a uob t al et rna it ve et lecom um nicat noi s re vices su ti abl e for such p ru poses.

.13 4 eW ra e not ilbo g de to prov di e Da at I & nretn et Services ot yo u if ht e hp sy ical i fn ar struc ut re of y uo r

esimerp s ro site eod s on t ap ss s ecivre qu la i cif a oit n yb ruo ppuS l rei or if it is found to eb unsuit ba le as a tluser fo a aef s libi ity s dut y.

.13 5 You agree that we may not supply a 'stand ra d telephone s re vice' (f ro the pur op ses of the Act) under t ih s Pa tr B w ti h t eh inter en t a cc e ss com op n ne t and as such the Data & Inter en t S re vices are not su jb e tc to the

uC stom re civreS e araug n et e sta radn d ad inim s eret d by eht ACMA.

23 . PE IR OD O F AGR EE EM NT .23 1 You mu ts take t eh Data & Internet S re vices for the iM nimum T re m if spec fi ied in your Application, subj ce t

to your rights

.23 2 The Minimum T re m oc mmen sec when:

.23 2.1 fi you ra e a rr anging for self installation of the required equipment and:

.23 2.2 y uo s lppu y t er eh q iu red uqe ipment y ruo self, on th e date we ac it vate y uo r Data & Int re ne tS re vices; or

.23 2.3 fi we supply you with the requi er d equipment, on the date of de il v re y of the required equipment; ro

.23 2.4 fi we are instal il ng equipment for you and:

.23 2.5 t eh uqe ipment is being installed at a si gn le S ti e, the date that we in ts all the equipment at the Site ;ro

.23 2.6 t eh uqe ipment is being installed at multiple S ti es, the date we install the qe uipm ne t at the sec no d Site.



23 .3 selnU s yo u no fit y us ni tirw i gn roirp t o the exp tari i no of t eh niM imum eT rm ht at you wish ot cease er c ie v gni ht e Da at & In nret et S ivre sec at ht e ripxe a oit n fo ht e niM imum eT rm, t eh iM nimum eT rm of siht

SFOA will be automatically ext dne ed f or m month to month ("Holding Ov re eP ri do " ) at ht e same r ta e ,incl du ing the same iM nimum Monthly Spend, and on the same terms na d oc nd ti ion .s

33 . ATAD & NI T RE NET SERVICES HC ARGES 33 .1 The char eg s app il cable to the Data & Int re net Services a er s ep ci if ed in t eh Rate S eh ets and th e

bacilppa le dehcS u el at ehcat d ot uoy r cilppA a it on.

33 .2 The Minimum Monthly Sp dne is pay ba le in da av nce. In dda i it on, y uo will be c ah r eg d in a rr ae rs for y ruo egasu of ht e Da at & I retn net S re v eci s in nadrocca ce wi ht ht e egrahc s s ep cif ei d in y uo r pA p il cat oi n na d

t eh aR te Sheets. Y ruo us ga e of t eh Data & Int nre et Services w li l be calculated ab sed on the ad ta edaolpu d and do aolnw d de , un el ss y uo r A ilpp ca oit n ts ates to he wr ise.

33 .3 The if r ts and la ts month’s iM nimum Monthly Spend will eb p or -ra et d based on the nu ebm r of da sy o f

se vr ice s pu ply in the relevant om nth.

33 .4 eW am y v ra y any charges of r ht e Data & Int re net S re vices in accor nad ce w ti h cl ua se 2.4.

43 . SHIFTS/ MOVES/ UPG AR DES 43 .1 If y uo r euqe st y uo r Data & Int nre et S re vices to be mov de to a en w dda re ss at na y time, there may eb a

c egrah ap yab el ni a cc nadro ce with ht e ler ve ant Sch de elu attac eh d t o y uo r Ap ilp ca oit n. fI Data & nI te tenr Se vr ices cannot be orp vided at y ruo new ad erd ss, we may ter im nate this SFOA by on tice to y uo .

43 .2 You may be able to change yo ru Data & Internet S re vice if it is s ep ic fied in the applicable Schedul ecatta h de t o ruoy pA p cil a oit n. C egnah s to y uo r alp n vni o gnivl a od w dargn e on th e Data & nI ter en t reS vice

ro v ula e of ht e M ni imum oM n lht y S nep d, am y riuqer e y uo to commit ot a new iM n mi um eT rm no la l or part fo yo ru ecivreS , orf m eht ad te of ch gna e, e laviuq ent to yo ru current iM nimum Term and a fee may apply.

53 . ALC USE SI NOT US DE

63 . SERVICE LEVELS

63 .1 eW will use aer sonabl e endeavou sr to meet the Response aT rge t hw ere response at rge /t SL ’A s ra e da ver it sed na d o/ r da vised by us as specifi de in the T re ms and conditi no s.

63 .2 eW wil l use o ru aer son lba e dne eav uo rs to em et the Res ot er T gra et and ht e Ava li ab li ity aT gr e .t

63 .3 The Avail ba i til y Target will be calculat de in a cc ordance w ti h the formula set out: (Ava li able H uo sr duri gnmonth x 001 ) ÷ h uo rs in month

63 .4 The Avail ba le H uo rs are measur de at a op int in the relev na t en twork ed sig an ted by su to be indica it ve o f

t eh availability exp re i ne ced by you.

63 .5 At y uo r euqer st, we w li l calculate the Avail ba le Hours in a calendar m no th. If a reS vice is u liavan a lb e ot y uo f ro na y irep od of time a s a er sult of an outage, iht s per oi d o f t mi e wi ll no ly be e cx luded from your Availa lb e H uo sr if you not fi y our eH lp De ks w ti hin if ve da sy of the outage.

63 .6 Availa ib lity auG rantee:

.6.63 1 If the Avail ba il ti y T gra et is not met th ne , for each hour of S re vice anu vail ba i til y or f ar ction ther oe f in any calend ra month above the Service unavailabi til y time which meets the Ava li ab li ity aT gr et, a ty uo r euqer st y uo r a cc uo nt shall be rc e tid ed by an amou tn iuqe va nel t to one day of C ah r eg s o( n a

orp - atar ab sis) rof ht e reS v eci w ti h er spect t o ihw c h t eh vA a bali ility Tar eg t ah s not been met. .6.63 2 If the Rest ro e T gra et is not met t neh , for each day t eh Rest ero T gra et is not met, at y uo r req eu st

your a cc ount sha ll be c er d ti ed by an amount equivalent to one day of Charges (on a rp o-rata sab of )si r t eh civreS e with epser tc to which ht e eR s ot re aT rget ah s not eeb n met . uoY am y ob iat n

on erom ht an one derc it rep yad , epserri tc ive of oh w o tf ne in t ah t ad y we fa eli d to meet the erotseR graT e .t

.6.63 3 wtoN i ht sta nidn g na y iht ng ot ht e con rart ,y ht e am ximum to at l a uom nt of derc i ussi t e d i n any c radnela om nth as ht e Av alia b li ity arauG n et e er medy sha ll not e cx eed the to at l of ht e mo tn hly



segrahC and ht e s at rt- pu segrahC (if )yna w hcih , sba e tn ht e rc de it, wou dl have b nee ch egra d of r t ah t month for the S re vice with er spect to which t eh Ava li ba i il ty Gu nara tee has not eeb n met.

.6.63 4 T eh Avail ba i til y Gu ra antee in res ep ct of the Avail ba il ti y Ta gr et and Restore T ra get is app il cable lno y if you complete uo r "S re vice Level Agreement Rebate Form", which is av ia lable on re euq ts

from uo r C ropro ate Sup op rt department. You are solely er s nop sible for providing us with a cc ura etdna erruc nt oc n at ct i ofn rma oit n f ro uoy r ac uoc nt adm ni istr ota r. eW w li l be ler ei ved of uo r gilbo a noit s ednu r eht avA i bal i til y Gu tnara ee in er s ep ct fo an avA i ibal l ti y graT et na d a rotseR e

Tar eg t if uo r conta tc informa it on for y uo r account administrat ro is out of date or i an ccurate ud e to y uo r acti no or o im ss ion.

.6.63 5 w eW ill us e all aer s bano l e e aedn v ruo s to orp vid oy e u w ti h in of rm ta i no re ag r nid g eht pr go ress of er s gnivlo a yn oper r et d f ua lt be of r e t eh e dn o f ae ch Cus ot mer Up tad e P re oi d, but you

a kc gdelwon e t ah t we era ylno r eriuqe d t o d o so if na y new in of r am t oi n i s ava bali l .e

73 . ACCE TP ABLE U ES POLICY 73 .1 If y uo era receiving Int nre et S re vices, you rga ee to comply with ruo A cc ept ba le sU e Policy

83 . SO TF W RA E

83 .1 Exc pe t f ro So tf w ra e orp vided as ap rt of the Data & Inter en t Services eR lated Equipment, or Main nanet ce ,ew iw ll not orp vid e oy u wi ht yna ehtO r oS f rawt e i n dro er to a cc e ss and use t eh D ta a & In et rnet eS vr ices ro P ru c ah se qE u pi m ne t . You w li l be bisnopser le rof bo t ninia g hcus tO h re So awtf r en e ce ss ra y to a cc e ss dna su e t eh D ta a & In nret et reS vices ro ahcruP se E uq i emp nt, but you um st rif ts get o ru rp i ro rw i tt en

oissimrep n.

83 .2 eW will on t orp vide supp ro t on any Other So tf w ra e and in our ba solute di cs re oit n we may c grah e you na anoitidda l eef to ni s lat l O eht r Sof rawt e i( f iuqer r )de .

93 . PROVISION OF AD TA & IN ET RNET SERVICES RELATED QE UIPMENT

93 .1 In or ed r to acce ss the Data & Inter en t Service ,s we or ruo S ppu liers may provide y uo w ti h Data & Internet Se vr ices Related Equipment or you may use y uo r own eq iu pment, as nominat de in your A pp lica it on and

ppa rov de by u .s

93 .2 If y uo up rc ah se na y Data & Internet S re vices Relat de E uq ipm ne t from us ro uo r S ppu lie sr t eh n ri ks in th etaD a & retnI net ecivreS s Re al t de qE uip nem t sap se s to y uo on ed livery to ht e dda re ss you nom ani te in

y ruo A ilpp ca oit n of r the up r op ses of de il v re y.

04 . INSTALLATION OF AD TA & INTE NR ET SERVIC SE RELATED E UQ PI MENT .04 1 eW am y ie t reh ins at ll y uo r Da at I & retn net S re vices Related E uq ipment a t the Site o y r ou am y ni sta ll eht

taD a & retnI net ecivreS s Re al t de qE uip nem t y uo rself as spec fi ied in yo ru Application.

04 .2 You ra e responsible f ro all costs of delive yr a( s s ep c fi ied in the a pp il cable Schedule attached to yo ru Applicati )no and insta ll a it on and f ro prep ra ing the Site for installa it on. Our cost of installation may var yf or m t eh ouq tati no price once we ah ve hp sy ically inspect de the iS te.

04 .3 If r euqe sted by us, you will execute an a kc won l de gment of ed il v re y in an acc pe table form.

04 .4 If we are insta ill ng y uo r Data & Internet Se vr ice eR lated E uq ipment, you mu ts provide us or our puS pl ei r stiw h anosaer b el ca c sse to y uo r rp e im ses d niru g Bus ni e ss H uo rs un el ss o reht wise sta et d i n y uo r

Applicati no . We er s re ve the right to ch gra e you in accordance with the app il cable Schedule attac eh d to y ruo A ilpp ca oit n, if w e or ruo uS p eilp r ra e un ba le ot bo t nia acce ss to y ruo premises at ht e ga r ee d

ioppa ntm ne t time.

04 .5 You era responsible f ro all addi it o an l insta ll a it on s re vice c grah es wh re e the row k req iu red on Site is etaerg r ht an wt o sruoh elnu ss to h esiwre s at t de ni yo ru ppA l taci i no . T eh ni sta ll a oit n grahc e si lbayap e no

c mo m ne ce nem t of ht e reS vice rp( o ra et d rehw e ht e netw ro k is d ile v re ed to you in stages).

04 .6 You a kc on wle egd that in ts a ll a it on of the Data & Int re net S re vices may c ua se tempor ra y id rs up it on to y uo rs radnat d te el phony s re vice .s

04 .7 egnahC s to the con ugif r ta i no of ht e eq iu p em nt not qer u gniri a Si et visit that ar e r euqe s det af et r ht e or ed r

is er cognised as er ceived by us may be subje tc to a con if rug a it on charge as s ep cified in the er lev na t



Schedule attached to your App il ca it on. Con if gura oit n c egnah s req iu r ni g a S ti e visit w li l be subject to as radnat d ro re noig al ins at l al t oi n ef e, as s ep ci if ed in the r le evant Sc udeh le attac eh d to your Ap ilp ca it on.

.04 8 eW wil l use aer so lban e ne deavou sr to configure the equ mpi en t such that it row sk w ti h your net ow rk ab s de on eht ni f mro a it o pus n p eil d by uoy a ob u t y uo r n te w ro k . We wi ll la so aedne v uo r to provi ed

telep noh e sup op rt to assi ts y uo w ereh po ss ible. Howev re , as t ereh are m na y op ssible net row k c rugifno a it on ,s we ca onn t gu tnara ee ht e Data & Int re net S re vices w li l row k in conjunc it on with yo ru

,krowten dom em, or u et r na d ro/ site dnoc i noit s. acoL l n krowte oc n if g taru i no rema sni uoy r isnopser b li ity.

.04 9 Telephone il ne oc n if g ru a it on hc anges are only va ailable for uo r s oppu rted modems na d route sr .

1.04 0 egnahC s am de by oy u t o t eh us p eilp d oc n rugif a it on ar e at y uo r ri ks na d wi ll on t b e s oppu r et d by us.

14 . YOUR OBLIGATIONS IN RELATION TO DATA & INTERNET ES RVICE RELATED EQU PI MENT .14 1 If y uo era supp il ed with Data & Internet Services eR lated E uq ipment by us or by uo r S lppu ie sr on uo r

aheb lf, ot reh aht n rehw e oy u sahcrup e such e iuq p em nt, eht n t eh w loh e of iht s c ual se 14 lppa ies ot you. If y uo rup c ah se Da at & In nret et R le a et d E iuq p em nt from us, ht en no ly clauses 41.4, 41.7, 41.8, 4 .1 12 ap lp y to you.

.14 2 eW will rep mit oy u t o us e the Data & nI t enre t reS vices R tale ed qE u pi m ne t o n t eh et rms and c no dit noi s of

this SFOA.

.14 3 The Data & Internet Services Related E uq ipment is and remains o ru property unl se s s ep ci if ed by us ( ro t eh porp erty of o ru Supplie sr or of an entity related to us ro our uS ppli re s) and you hold it of r us or uo r Suppli re s a( s the case may be). We may c nah ge the Data & Int re net S re vices Related Equipm ne t at any time by givi gn you t erh e da sy notice.

.14 4 ksiR i n ht e Dat a & etnI r en t reS vices Re al t de qE uip em nt ap ss es to you on ed liver t y o the da d er ss you

imon n ta e in uoy r cilppA a oit n rof ht e esoprup s o f de evil r .y

.14 5 You mu ts on t do na ything to give rise to an adve sr e claim to our r gi hts o( r the rig th s of uo r S lppu ie sr or of na entity er l eta d ot su o r ruo uS p )sreilp ni ro ow ihsren p of t eh D ta a & In nret et ecivreS s R le a et d

Equipment.

.14 6 The Data & Internet Services Related E uq ipment may also be s bu ject to ed sign rights or other rights. You mu ts not copy or re udorp ce na y ap tr of the m auna ls or of the Data & Int re net S re vices Related Equipm ne t

ohtiw ut ruo wr etti n ep r im ss oi n.

24 . F UA LT REPOR IT NG A DN MAINTE NAN CE .24 1 If we ah ve a S re vice Level erga ement with you t eh n the Se vr ice Level no im nated in yo ru App il cation

eilppa s and de liat s of cus h S ecivre eL vels ra e ava i lbal e at uo r w be site ro ava bali le from us o n r euqe st. You should notify any f ua lts regarding your Data & Internet Services to our eh lp desk, the contact number for which is ol ca et d on y uo r ni ov ice and on o ru w be site

.24 2 Before reporting a fault to us, you s uoh ld ensure t ah t the fa lu t is not d eu to rah d raw e, soft eraw ro skrowten ht at n era ot ieb ng nam a deg by us. eW er s re ve the ri hg t to rahc ge you uo r s at n drad no -s ti e visit

f ee if no fault is f nuo d.

.24 3 eW are:

.24 3.1 er s nop s lbi e of r erroc cti gn uaf l st ni ht e reS vices a dn you must rp ovid e all en rassec y ssa istance to lbane e su to col a et a r dn e riap na y uaf lt ihw ch si o er ru s nop s ibi l ti y;

.24 3.2 ton r bisnopse le rof a yn uaf l t w hcih o si n y uo r side of the net ow rk ter im na it on point; and

.24 3.3 ton r bisnopse le rof a yn uaf lt w hcih si wi ht in ht e ne rowt k of a S lppu i re and we wi ll on t fi y ht at Supp il er of the f ua lt and r euqe st that the fault be c ro rect de promp lt y.

.24 4 If we euqer st, y uo must provide us or uo r Su eilpp rs with r ae so an b el acce ss to y uo r pre im ses dur ni g the uoh rs of 9 ma - 5pm, Mon ad y to Fri ad y e( cx l du i gn bup lic oh il days) ro if S re vice Levels a pp ly to y ruo Data

& Int nre et Se vr ice, at the times s ep ci if ed in the S re vice Lev le A erg ement.

.24 5 eW res re ve the right to ch gra e you in a cc o dr ance with the er levant Schedule attached to yo ru App il ca it on ,fi we or our Suppli re are unable to obtain a cc e ss to y uo r erp mises at the a erg ed appointment time.



anoigeR l s re vices am y at art tc an da dit anoi l c grah e hw i hc is also s ep ci if ed in ht e r ele vant Sche lud e catta h de t o ruoy pA p cil a oit n. A grahc e may b e ud e hw e er nil e uaf lt re eriuq s na no -s ti e visit to rectif .y

.24 6 You era responsible f ro the supply and maint nane ce of any add ti i ano l h dra w ra e r qe ui er d to make the taD a & retnI net reS vices op are t anoi l as a er sult of ni compa lbit e s re vices ieb ng used.

34 . ET RMINATION

.34 1 The services ed cs ribed in this Part of the S OF A may be termi an ted in a cc ordance with cla su e 12.

44 . ED FIN OITI NS .44 1 In this Pa tr , unless the context r uqe i er s ot reh wise:

.44 1.1 tpeccA a lb e sU e Po il cy m nae s the p ilo cy relating to your use of the Int re net S re vices w ih ch can

dessecca eb no uo r w be site. .44 1.2 Internet Se vr ices means that ap rt of t eh Data & Internet Se vr ices hw ich is a cc e ss ible via the

cilbup ni t enre t. ihT s ni clu sed i retn ne t ca c se ,s em ia l af ci til i ,se bew - gap e licaf i eit s na d na y ot eh r etaler d in nret et af ci til y ro res vices t ah t w e may provi ed from time to time. ihT s s cep i llacif y eod s

ton r efe r to wi ed ar ae n rowte ki gn res vice s that ra e on t a cc e ss elbi via eht p ilbu c in et nr et. .44 1.3 Minimum M no thly Spend me na s the total monthly rec ru ri gn c grah e s ep ci if ed in the Rate Sheets

ro ruoy pA p oitacil n of r eht D ta a & In nret et civreS e. .44 1.4 Service Levels m nae s the s re vice level s pa p bacil le ot eht taD a & In nret et eS vr ice you ah ve

c oh s ne in y uo r A ilpp ca oit n na d details of such Se vr ice Level s ra e avai al ble on our website ro av lbalia e orf m us r no e euq s .t

.44 2 In this Pa tr , any refer ne ces to 'stan 'drad ro 'r ge i ano l' cove egar , is to such coverage as de et rmined by us f or m time to time.

P RA T C – M BO ILE S RE VICES AND OM BILE QE UIPMENT

54 . APPL ACI T OI N OF THIS RAP T .54 1 This Part C pa p il es if you ah ve r euqe st de in yo ru A pp il ca it on that we s pu ply y uo with boM i el eS vr ices ,

dna if no nim a et d in ruoy pA p acil t oi n, oM b li e Eq iu p em nt. sihT aP rt C sets out ht e mret s na d c dno i it o sn on ihw ch we wi ll su ylpp you with iboM le reS vic se na d (if a ilpp c elba ) iboM le qE u pi m ne .t

.54 2 To ht e extent r ele vant, ht e eG ner la eT rms apply to ht e boM i el eS vr ices na d M libo e uqE ipm ne t as oht ugh s ep c eifi d in luf l in t ih s aP rt C na d such et rm s or ap rt of such et rm s w li l be r le evant e cx ep t to ht e extent t eh y relate to Data & Int nre et S re vices, Voice S re vice ,s or P ru chase E uq ipment.

.54 3 The Mi in mu m T re m, ht e niM imum oM n lht y nepS d, ht e boM i el qE uip em nt, as rav ied ni a cc ord na ce w ti h

this Part C.

.54 4 eW will orp v di e the oM b li e S re vices to you, of r the iM nimum Term speci eif d in your Ap ilp ca it on , when y ruo a cc uo n st ra e rt a errefsn d rf om y ruo cur er nt S lppu ier to u s in a cc or nad ce with ht e MNP orp ce ss a dn

yna o reht rra a gn e em nt s with na o reht Su eilpp r f ro ht e p ivor s noi of ht e boM i el ecivreS s vah e eeb n c lpmo e et d ro w eh n your a cc ount wi ht us has eb en estab il shed.

.54 5 eW will p or vide the Mob li e S re vices using such of uo r fac ili ties a dn services ro those of other Suppli re s as ew d yam e et r nim e orf m time to time.

.54 6 eW will orp v di e the req eriu d M libo e eS vr ices us b ej ct to av lia abi til y, geog ar phical and tech in ca l c bapa i til y,

hp sy ic la bo s urt tc snoi , atmos cirehp dna aew t reh con id ti sno , o eht r c sesua o f idar o in et r ef r ne ce, la kc of c apa c ti y na d af u tl s in ot reh elet com inum ca it ons networ sk to hw ich the GSM eN t row k, 3G net row k or

PG RS eN wt ro k is connec et d. erehT am y la so b e t emi s nehw ava bali ility i s limi et d ud e to iam n net ance nieb g ofrep r em d . We era on t ob egil d to vorp i ed you with M libo e eS vr ices w eh re ca ap c ti y, goeg r hpa y or

tec nh ical c pa ab li ity, hp sy ical bo structi no ,s atmospheric dna weat eh r c dno itions, other c ua ses of r da io in et rf re ence, l ca k of apac c ti y na d fa tlu s in o reht celet omm cinu a it no s ne skrowt to which ht e GSM N te w ro k,

G3 Ne rowt k ro PG RS Ne rowt k is ennoc c et d af ef ct ht e boM i el reS v eci s ro oM b li e E iuq p em nt. If y uo eriuqer a cov gare e am p ro ruf t reh i ofn rma oit n oy u may te el ph no e suC tomer eS rvice.

.54 7 eW do not narraw t aht t ht e Mo lib e eS rvice s or oM bile Eq iu pm ne t wi ll eb f er e of int urre p oit n , de al ys ro

f ua lts. The Mobile Service is no ly available (as the case may be):



.7.54 1 htiw in ht e limi at t noi s of the GSM Ne rowt k o( ver w ih ch we ah ve no c tno ro )l a dn within that cov egare era a eht er may be a er as where cov egare is il mit de or unav alia ble;

.7.54 2 htiw in ht e limi at t noi s of the 3G N rowte k o( v re which we ah ve n o con lort ) dna wit ih n ht at coverage aera ereht am y be aera s rehw e cover ga e i s lim ti e o d r u an v balia le.

.7.54 3 htiw in ht e limi at t noi s of the PG RS Ne rowt k evo( r ihw ch ew ah v e no c tno rol) a dn w ti h ni ht at cov egare era a t ereh may be a er as where cov egare is il mit de or unav alia ble.

54 .8 You a kc on wle egd na d erga e:

.8.54 1 t ah t the Mobile Service is not suit ba le for ( na d is on t su pp il ed for the pur op se of) suppor it ng an y

cilppa a oit n cihw h en e sd oc n unit o su uaf lt erf e res vice ; a dn .8.54 2 t ah t you are res op nsible f ro maki gn your own a ss e ss m ne t of whet eh r you een d c no ti uoun s na d

f ua lt free services and obtaining and implementi gn advice oba ut la t re native telecomm nu ica it on ss re vices su ti abl e for such p ru poses.

64 . AP RP OV DE EQUIPMENT

64 .1 You may only acce ss the M bo ile S re vice na d the Value Added eF at ru e with eq iu pment, SIM c dra s and ehto r ed v eci s ppa roved b y us. You am y ylno use ht e M libo e S ecivre and ht e V ula e eddA d Fe ruta e with a dnah set ro to h re cived e a s nieb g co pm a bit le with t eh V eula dA d de eF a ut re. oH wev re , y uo ga ree ht at:

.1.64 1 ew do not serper ent ro araug n et e the ex et nt t o ihw c h a ah dn set, oM b li e iuqE p em nt or o eht r ecived we s ep cify as ieb ng co pm a it b el rof use w ti h a p ra it cu al r laV ue Added Fe uta re wi ll be ba le

to be used with t ah t Value A edd d F ae t eru ; na d .1.64 2 y uo r iba l ti y to use a V ula e A edd d eF a rut e and each of its f ae tu er s wil l de ep nd up no the fe ta ures

dna nuf ct anoi l ti y of y uo r dnah set ro M bo ile Equipment. .1.64 3 T eh u es of opt su network s mi ca sdr on an untimed or timeless ov ice plan in any d ve ice other t ah n

a m libo e ha esdn t cived e is irts c lt y rp o bih i et d. roF uf r ht er mrofni a it on p esael r efe r to ht e nosaer us e s tce i no of ruo iaF r use ilop cy.

74 . IM NIMUM TERM

74 .1 If y uo era on a iM nimum Term C no t ar ct the fix de minimum term spec fi i de in your A pp licati no comm ne ce sno t eh orp vis oi n of ht e Mo lib e reS v eci s or ehw n eht IS M is ac it vat de .

74 .2 The refer ne ce in this Part C to a iM nimum eT rm C no tract relates to one SIM o ln y and rehw( e pa plica lb e )eno ha esdn t na d o/ r ot reh boM i el Eq iu p em nt. sA no im n eta d i n ruoy pA p cil a oit n, you yam ca q riu e sa a

Pa kc ga e m ro e than one iM nimum Term C no t ar ct by which you w li l enter into o en ro more sep ara etc artno cts wi ht us.

74 .3 At the end of the iM nimum T re m we w li l con it nue provi id gn the M bo ile S re vice to you un it l you not fi y us

t ah t you no lon eg r requi er the Mo ib le Service. A tf er we er ceive y uo r notice we will stop providing the Mobile Se vr ice from th e d ta e er c ie ved or fu ut re date that you advi es us. If yo u siw h to nac cel ht e Mo elib Se vr ice eb f ro e the end of the Minimum T re m you must give us no it ce dna pay all grahC es under this SFOA. Su jb ect to you having ap id all Char eg s and complying with all other obl gi a it ons ednu r t eh S OF A

tiw h uoy , iht s SFOA w li l termi an te.

84 . IM NIMUM MONTHLY PS END 84 .1 Each monthly payment will com rp ise:

.1.84 1 t eh am nuo t of the iM nimum Monthly S nep d for lE igible Calls (M bo ile S re vices), M bo ile Equipmen tas iceps f ei d in y uo r pA p il cat oi n (the "Minimum Monthly pS e dn "); and

.1.84 2 c ah r eg s f ro boM i el eS vr ices er la nit g to non-E igil ble aC ll s dna ca ll s ba ove ht e ilE gible Call spend.

84 .2 The er may also be c egrah s which are iden it fied in yo ru Application a dn na y other hc a gr es which we ca nc rah eg under iht s SFOA. We wil l ni v io ce you in da vance for the Mini um m Mon lht y Spend.

84 .3 Minimum Monthly S ep nd:

.3.84 1 You a erg e to ap y t eh Minimum Mont lh y Spend each m no th t rh oughout the Minimum Ter .m

.3.84 2 You a erg e to ap y t eh Minimum Mont lh y Spend ev ne if yo ru actual sp dne no Eligible Ca ll s, whic his a compo en nt of this iM nimum Monthly Spend, is le ss than the Minimum Monthly Spend s ep c eifi d in y uo r App il ca oit n.



.3.84 3 If y uo od not r ae ch y uo r Eligible Call s nep d in a month, this amo nu t wi ll on t a cc eur na d w li l no tr llo -over into t eh foll wo ing month, unle ss we ga ree in y ruo A pp lica it on to ro ll -over.

.3.84 4 Your Eligible C la l spend is calc lu ated ab sed on all ilE gible Ca ll s made by you using the Mobile S re vices which era captured and rec go nised by us within a billing rep iod, regardle ss of when the

ilE gible Call aw s act au lly made. .3.84 5 You a erg e to ap y, if na y, the char eg s for M bo ile Services used in e cx e ss of the Eligible C la l s nep d

dna c ah r eg s r le a it ng ot non - ilE gible Ca ll s each month t ohguorh ut the Minimum Term. .3.84 6 In calculating the ch ra ges for Mob li e S re vices included in y uo r Minimum Monthly S nep d, we may

include oth re c rah ges hw ich are add ti ional to the Min mi um Monthly Spend. .3.84 7 T eh if rst and last month’s iM nimum Monthly S ep nd will eb p or -rated ab sed on ht e nu bm er of days

fo civreS e lppus y in t r eh e el vant om nth.

84 .4 Your Minimum T re m Contract or plan wi ll be calc lu at de by us bas de on y uo r iM nimum Monthly Spen dmoc mit em n .t

84 .5 Your right to vary the iM nimum Monthly Sp dne :

.5.84 1 At na y t mi e rud ing the iM nimum Term you can choose to ni rc ae se t eh iM nimum oM n lht y pS e dn ,

tiw h ruo erga e em nt. .5.84 2 If the iM nimum Mont lh y Spe dn is varied in acc nadro ce w ti h the above t eh n we will er calculate th e

iM nimum Monthly S ep nd ab sed on the Rate S eh et (at t eh commencem ne t of your iM nimu meT rm).

.5.84 3 You may not esaerced yo ru im n mi um m tno hly com im t em nt dur ni g the a rg eement ep rio .d

94 . SIM 94 .1 You will receive only one SIM card for one GSM or 3G M bo ile S re vice.

94 .2 eW am y ch egra yo u a SIM card rep al cement fee or a f ee f ro a new sim card.

94 .3 oY u m tsu in rof m us imme id a ylet if t eh SIM rac d si lo ts , s elot n ro ad m ga e d by ca nill g Custo em r eS vr ice. eW will ht en di cs enno c t or Bar your conne tc ion (you will be res op nsib el for la l c egrah s up to this tim )e itnu l eht IS M c ra d r si e ecalp d o r r e iap red. We am y ahc r eg you a SIM er p al cem ne t eef elnu ss we were at

fault.

05 . VALUE DA DED FEATUR SE DNA MOBILE PREMIUM SERVICE 05 .1 The Mob li e S re vice has t eh Value A edd d Features spec ifi ed in y uo r App il ca it on or at t eh time of

gninoisivorp .

05 .2 eW am y v ra y the aV l eu dA d de eF a serut ni ca c nadro ce w ti h c ual se 2.4 of the G ene ral Terms.

05 .3 The Mob li e S re vice has t eh Mob li e Premium Se vr ice no im nated in y uo r App il ca it on. Y uo a rg ee an donkca w gdel e

.3.05 1 t ah t the am uo nt of ch egra s for ht e iboM le rP e im um eS rvice comp eno nt o y f o ru oM b li e Service,

including er quests for oC ntent f or m content rp oviders and cha gr es for Content rup chased fro mc etno nt orp v redi s, iw ll be inc edul d in your invoice of r the M bo li e eS rvice;

.3.05 2 ew iw ll no t grahc e y uo of r ruo oisivorp n o f c der it in ler at noi ot ht e boM i el rP e im um Se vr ice etnoC nt ch egra s;

.3.05 3 ew yam erp vent, suspe dn ro ret m ani te uoy r a cc e ss ot the iboM le rP e im um eS rvices i n c tre a ni c ri c mu s nat ces, ni c ul d gni ni er sp no se to no it ces i ss ued by ACMA nu der the M bo i el Pre im mu S re vices Deter im nati no ;

.3.05 4 t ah t you must di er ct na y euq ries or complaints ba out the Content supp il ed by a content orp vi ed r ltcerid y to aht t oc n et nt vorp i red ni ht e f tsri tsni a ecn . levitanretlA y, y uo am y moc p ial n to uC sto rem

S re vice; .3.05 5 elnu ss o siwreht e esivda d b y u ,s a cc e ss ot ega - er stricted se vr i ec s b y way of the oM b li e Premi mu

S re vice is not ep r im tted or ava li able; 5 .3.0 6 er s lppu y or laser e of Con et nt bo t enia d orf m content providers and by su ni g ht e Mobi el Pre im um

S re vice is pro ih bited; .3.05 7 walnu f lu esu of noC t ne t ob iat n de rf o m con et nt edivorp rs dna su yb i gn ht e M libo e Pre im um

S re vice is pro ih bited.



15 . MOBILE SERVIC SE AHC RGES 15 .1 The char eg s app il cable to the M bo ile Se vr ices are spec ifi ed in the Rate S eh ets a dn y uo r A pp li ac tion.

15 .2 lnO y ca ll s cap erut d na d er c go niz de by us wit ih n the bill p re iod ra e included in Minimum oM nthly Sp ne d c la uc lation. Cer iat n c la l ty ep s such as etni rn ta i ano l c la ls may at ke up to 3 mon ht s to ppa ear on yo ru lib l.

15 .3 Inter an ti ano l call rates and int re nati ano l or a im ng rates are s ejbu ct to v ira a oit n. Pl esae oc n at ct uC sto rem

Se vr ice to con if rm na y rp ices before calling ro t ar velling ov re s ae s.

25 . MOBILE UN MBER PORTABILITY 25 .1 Subject to cl ua se 5, orp vided that your S re vice Number is cap ba le of being transf erre d, you may tr na sfe r

ti from yo ru cu rr ent Supp il er to us if that S re vice Numb re is decla er d p ro table under the Numbering lP an dna no exemp oit n ah s eeb n arg n et d yb ht e CA AM .

25 .2 If in orp vidi gn the M bo ile S re vices to you, we ne de to c egnah your ra rangem ne ts with your c erru n t

Suppli re , t eh n ew will do so in acc nadro ce w ti h clause 5 and this clause 52. By signing the M bo ile ebmuN r troP a lib i yt C tsu o rem Au siroht a it on (“MNP Authorisa it no ”) w ih ch f mro s ap rt of oy ur Ap ilp ca it o ,n

y uo a kc nowledge an d ga ree:

.25 2.1 to yo ru cu rr ent S pu p il er t nar sferring to us y ruo Service uN m eb r;

.25 2.2 t ah t we ra e no ly tr na sfe rr ing y uo r S re vice Num eb r not y ruo m bo ile service. This me na s you may lose av lue added s re vic se na d/or Value A edd d Feat ru es provi ed d by your c erru nt Supp il er. ehW n y uo ra e c enno ct de to the Mobile S re vices you w li l use the M bo ile eS vr ices na d Va ul e dA ded F ae tures ps eci if ed in your A pp il ca it on, which m ya be di ff erent to t eh features that oy u ah d with y uo r c rru ent uS pp li re ;

.25 2.3 t ah t by tr na sf re ring your Service Num eb r, the M bo ile S re vice na d/or na y Value Add de Features a ss oc etai d wi ht ht at reS vice Nu ebm r may be sid connec det b y y uo r cu rr ne t ppuS l ei r a dn er sult in fi an lisati no of y uo r a cc ount f ro t oh se service ;s

.25 2.4 t ah t t reh e may be costs na d bo li ag ti no s a ss ociated w ti h transferring y uo r S re vice Num eb r away from y uo r cur ner t S pu plie .r Y uo may ah ve an gno oi gn c no tract with y ruo cu rr ent Su pp il er which

seriuqer ht e ap ym ne t of nac ce ll a oit n na d o/ r et r im n ta io n eef s to y uo r cu rr ent puS p eil r if you tr na sfer y ruo S re vice Num eb r to us;

.25 2.5 t ah t your cu rr ent Supplier may or may not disco enn ct y ruo existing service a dn /or value ad ded s re vices;

.25 2.6 fi you ra e por it ng between GSM and 3G ro any other mob li e platform, you may need to up cr ah se wen ha tesdn na d o/ r Mo lib e iuqE p em nt;

.25 2.7 fi you inte dn to use your exis it ng dnah set na d/or Mob li e Equipment, you may need to get i tolnu kc de ro rgorper am em d oirp r to op r nit g . Y uo am y al os een d to get en w M libo e iuqE pment;

.25 2.8 t ah t yo u may need to up rch sa e orppa ved boM i el qE uip em nt to access t eh oM b li e Service;

.25 2.9 t ah t you have not c na ce ll ed yo ru existi gn mob li e s re vice with your c erru nt Supp il er;

.25 2 1. 0 t ah t you can no ly wit dh raw your MNP Aut oh risa it on rp ior to t eh rop t cutover notification eb i gn er c devie by us rf om y uo r cu rr ne t puS p eil r. W ti h niward g MNP tuA h iro sat noi d eo s on t c nah ge y uo r

c tno ar ctu la ilbo g ta i no s ot us un red y uo r ilppA ca it on and this SFOA; .25 2 1. 1 t ah t we do not wa rr ant t ah t we c na t nar sf re y uo r S re vice Num eb r from yo ru c ru rent Supp il er. Y uo r

c tnerru uS p eilp r m ya ejer ct ht e euqer st t o op rt, if ht e inf mro a oit n y uo divorp e i n the MNP Authorisa it on is inc ro re tc ro eod s not match the data held by your c erru nt Su pp lier. In t ih s case ,

ew reser ve ht e gir ht na d y uo a tu h iro se us to erroc tc ht e in of rm ta i no a dn r se ubmit the er q eu ts to trop ro sid p tu e t r eh e tcej i no w ti h y uo r ruc r ne t ppuS l ei r;

.25 2 1. 2 t ah t if yo ru Service Num eb r ca onn t be tr na sfe rr ed t eh n y uo may a cc ept a new Service Num eb r from us; that y uo r aut roh isation to t nar sf re y uo r Service Numb re to the M bo ile Services is va il d rof

03 yad s rf om ht e date fo eht oM b li e Nu rebm oP r bat ili yt Au siroht a oit n oF rm; .25 2 1. 3 t ah t in the ev ne t of a er v re sal, we: .25 2 1. 4 era not pser ons lbi e f ro na y rep i do of uo t ga e of iboM le reS vic e ro aV l eu dA d de eF a ut res o r y uo r

c tnerru s re vice or na y value a edd d service prov edi d by y uo r cur ner t ppuS l ei r; .25 2 1. 5 do not w narra t t ah t uoy r S N ecivre u ebm r iw l l be snart fe t derr o us iw t ih n s yna p fice i de timeframe;

dna .25 2 1. 6 to the extent ep rmi tt ed by law, includi gn statut ro y aw rranties that ppa ly nu der t eh Trade P ar ctices

Act, era not ail b el t o oy u ro a yn rep so n alc imi gn uorht gh oy u of r na y da gam e, loss, costs or ex nep s se or to h re l ibai l ti y in c artno ct, rot t, ro o iwreht se tcerid ro in cerid ,t of r ro ni re al t oi n t o t eh



tr na sfer of y uo r Service Numb re to u ,s rop t, wit dh rawal or rev re s la , ni cl nidu g a gen l egi nt act rooissimo n by su ;

.25 2 1. 7 t ah t if you wish to t nar sf re y uo r S re vice Num eb r from us to na ot eh r S ppu li re t eh n y uo must c atno tc t ah t o reht Su eilpp r to imple em nt ht e t ar nsf re ; and

.25 2 1. 8 t ah t we reserve the right to c ah rge f ro tr na sf rre i gn y uo r S re vice Num reb to na d from us.

25 .3 eW will on t a cc ept any l ibai l ti y of r na y a om unts owi gn by you to na o ht re Sup ilp er f ro service s w ih ch the ehto r Su lpp i re ivorp d de to uoy roirp to th c e om cnem em tne fo t eh oM b li e Se vr ices. You a eerg to dni emn yfi

us aga inst any cla mi s made on us by y uo r previ uo s Su pp li re in rela it on to such am uo nts.

35 . MOBILE EQU PI MENT NA D MOBILE PLANS 35 .1 F ro the avoidance of uod bt, this clau es only app il es to M bo ile Equipmen .t

35 .2 To be e il gible to receive Mob li e Equipment y uo um s :t

.2.35 1 ylppa rof oM b li e S secivre in y uo r A cilpp a oit n; .2.35 2 ylppa rof oM b li e E iuq p em nt ni yo ru ppA licat noi ; .2.35 3 eerga ot ruo iM nimu m eT rm na d M ni imum oM n lht y pS e qer dn u meri e tn s; .2.35 4 use the oM b li e S re v eci s and boM i el qE uip nem t rof busi en ss or pe sr ano l use o ln ;y dna .2.35 5 meet o ru im nimum rc e id t qer uirements.

35 .3 If y uo up rc ah se uo tri hg t any M bo ile E uq ipment from us, risk in t eh uqe ipment ap sses to you on de il very ot

t eh ad erd ss you nomi an te in y uo r A pp il ca it on for the purposes of de il ve .yr We will retain owne sr hip in all Mobile Equipment up rc ah sed from us un it l you ah ve paid f ro them in full in a cc ordance w ti h Part .D fIs etat d in y uo r A ilpp ca it on , y uo liw l re iam n il a lb e of r any res di ual amoun t wo ing ot u s at the ex ip yr o f the

iM nimum Term dna ow ren s ih p of ht e Mobile Equi mp en t w li l not ap ss ot you until iht s res audi l a uom n t is diap ni ac ecnadroc w ti h uoy r A cilpp a oit n.

35 .4 oY u mu ts on t do na y iht ng ot ig ve rise ot na esrevda lc aim to uo r r gi hts in or ow ren ship of ht e boM i el

Equipment. You cannot sell or use the Mob li e E uq ipment for a loan or d ae l with ti in na y way until you nwo eht Mo lib e iuqE p em nt. If you da gam e or ol se na y boM i el qE uip em nt before you ah ve p ia d for it in full ,

y uo will s lit l be iuqer r de to ap y us of r ht e fu ll rp ice of the Mob li e Equipment. You are responsible for nignarra g y ruo own i ecnarusn of r yna oM b li e E iuq p em nt.

35 .5 You era responsible f ro maintaining na d repairing any boM i el qE uip em nt s pu p eil d by us or uo r Su eilpp r dna co ylpm i gn w ti h eht am n afu c ’rerut s ni s urt c noit s ler a nit g t o ht e Mo lib e iuqE p em nt na d IS w( M h ere

bacilppa l )e and its use . Y uo dni e nm ify us na d uo r puS p a reil g nia ts na y ol ss, da am ge, m la f nu cti no or fa li ure resul it ng orf m im suse, ne elg ,tc uba se, su e rof a oprup se rof w hcih the iboM le qE u pi m ne t was not

engised d ro n si o t su ti ed, in ennoc c oit n wi ht ht e boM i el uqE i mp ent.

35 .6 o tsoL r st elo n M libo e uqE i mp ent: If:

.6.35 1 your Mo lib e qE ui mp ent is lo ts ro s lot en you mu ts contact Customer Se vr ice to qer ue ts that y uo r SIM c dra and/ ro Mobile Equipm ne t be blo kc .de This w li l prevent the M bo ile Equipment bei gn use dno t eh GSM Ne rowt k o r 3G Network;

.6.35 2 y uo ob iat n a dnah set ht at is los t ro sto el n, we or our Supp eil r may b ol ck y ruo h dna set without yo ru c no s tne ev ne if you ra e not aware it i s s t lo en; and

.6.35 3 y uo ob iat n t eh oM b li e E iuq p em nt dna Mo lib e eS vr ice u redn false pretence ,s we o r our Supplier may block the dnah set wit oh ut y uo r c no sent.

45 . IGNAHC NG PLANS

45 .1 eW am y olla w yo u t o c ah n eg uoy r iro g ani M l ni imum Mo lhtn y Spend or om ve to ano eht r pl na d ru ni g yo ru Minimum Term if it is s ep ci if ed in your Application or if agreed by us in writing. We may re uq ire you to commit to a new iM nimum eT rm from the da et of change, and a ef e may pa ply.

55 . CCA E TP ABLE USE 55 .1 You arraw nt that while using the Mob li e S re vices, Value Added Features ro the Mobile Equipment you ro

na y eno else w li l not e gagn e in udnoc ct w hcih af tcef s the GSM Ne rowt k or 3G N te work or ona t reh ’nosrep s ne krowt ulcni d ni g ht e nes d ni g o f co remm ci la ele c inort c segassem sa de nif ed u redn ht e S AP M

A tc 002 3 (Ct )h .



55 .2 You arraw nt that you wi ll at la l times comply with the SMS Co ed of C udno ct irres ep c it ve of wheth re th eSMS Code of C no duct ah s been regis et red by the ACMA un red Part 6 of the A tc .

55 .3 lihW e we liw l ex re cise ud e c era na d ks li l in prov idi ng the M bo li e eS rvice, you a rg ee that y uo r abi til y to use t eh Mob li e Se vr ice to a cc ess, use, od wnl ao d na d pu load Content; ro se dn ad ta in na y form including v io c ,e SMS a dn C no t ne t iw ll d nepe d pu on ht e fe eruta s dna nuf tc anoi l ti y of y uo r nah dset an d ht e nat ru e

dna qu la ity of ht e oC n et nt nieb g a cc es des ro es nt.

55 .4 lihW e er c ie ving boM i el reS vices, you rga ee to comply w ti h o ru Fair sU e Po il s yc et out on our ew bsi et ro lbaliava e orf m us no re seuq t.

55 .5 You a kc on wle egd that the ability to a cc e ss , vi we or oth wre ise receive Wirele ss Packet Data is d nepe den tnopu ex anret l af c rot s outs di e ruo co ortn l na d ht e c rtno o l o uo f r ppuS l srei , ni clu nid g:

.5.55 1 t eh media c no tai en d in MMS Me ss ega s; .5.55 2 PAW taD a and aP kc et Data m ide a limita noit s; and .5.55 3 eleriW ss Device type, so tf wa er rev s oi n and capab li i eit s.

65 . LOST NA D STOLEN NA D FAULT REPOR IT NG

65 .1 eW will orp v di e a seven da sy a week lo ts na d sto el n re op r it ng service. oY u s uoh ld notify our cu ts om re se vr ice team f ro iht s.

65 .2 eW wil l orp v di e a fault repor nit g se vr ice via our he pl de ks d ru ing Busine ss Hours.

65 .3 Acti no s:

.3.65 1 eW ra e er s nop si lb e of r co err c it ng af ults ni ht e Mo ib le S re vi ec . oY u um ts provide a ll nece ss ra y a ss natsi ce to ane b el su ot tacol e an per d a ri any uaf l t w ih c i h s ser ruo p no s bi i til y.

.3.65 2 eW ra e not er sp no s lbi e rof any uaf lt which i s within ht e network o f a Sup ilp er.

.3.65 3 eW will on t fi y that ppuS l ei r of ht e uaf lt a dn re euq ts that ht e faul t be co err cted promptl .y

75 . ET RMI AN T NOI T eh s re vi ec s d rcse i eb d in this Part of the SFOA m ya be termi an ted in cca ordance with clause 12.

85 . ED FINIT OI NS

85 .1 In this Pa tr C, unle ss the context re uq ires othe wr ise:

.1.85 1 G3 means 3rd reneg a it on m bo ile en tw ro k on the 9 00 Mhz or 21 00 Mhz s ep ctrum

.1.85 2 netnoC t m nae s any data, inf ro mation, im ga e ro downl badao le file orp vided by us or a c no t ne t orp v redi and ht at can be dessecca us ni g the boM i el Se vr ices.

.1.85 3 Eligible Ca ll s f ro boM i el reS v eci s ra e na y ca ll type spe ific c lla y di e tn i if e a d s eb i gn an lE i big l C e a ll rednu a Ra et Sh ee t na d yam dulcni e S SM ; MM S; v cio e iam l hw( i el ni uA s ailart ); c ri c iu t fax and

c ri c tiu tad a hw( i el ni uA s ailart ); mo lib e c lla s hw i el ni Aus ilart a to oL cal Ca ll s, Na oit nal Ca ll s, Inter an ti ano l (I DD ) Calls and Aust ar il an m bo ile en twork num reb s, 13, 1 03 0 na d 081 0 num reb s .For clarit ,y t eh y od not inclu ed mob li e ca ll s to 12 pre if xes, 19 rp e if xes, satell ti e res vice ,s global s re vices, in nret a it o an l aor m ni g ( ni c ul d ni g ub t not limited t o a cc e ss a dn use of your boM i el eS rvice f ro SMS, MM S, internet, W PA , ci cr uit fax, data ca ll s, voicemail a dn any calls wh li e uo tsi ed of Austra il a) ro na y ot reh call type not spec ifi cally i ed nti if ed as being an Eligible C la l (incl du ing wh re eso edi nti eif d nu d re a Ra et hS e te ).

.1.85 4 GSM means Global S sy tem for M bo iles as ed fined by ETSI a dn the GSM Memo ar ndum o frednU s nat d ni g na d a s a ilpp ed in tsuA r ila a.

.1.85 5 GSM teN work me na s the Telst ar GSM m bo ile telepho en net ow rk in the 09 0 MHz and 1 08 0 MHz s ep ct ur m r gna e.

.1.85 6 PG RS m nae s general ap cket radio se vr ice na d as spec ifi ed in y ruo App il ca it on.

.1.85 7 PG RS Netw ro k me na s the Telstra gen re al packet radio s re vice.

.1.85 8 Internet means the Int nre a it onal en tw ro k of data networ sk u it lising the TCP/IP protocol suite of hcihw ht e SMS teN w ro k f mro s part.

.1.85 9 Internati no al Calls m nae s a call from a cellular bup il c m bo ile telecommunicati no s se vr ice from Austra il a to another c uo ntry.



01.1.85 Mobile to Local Ca ll s m nae s ca ll s ma ed from a cell lu ar bup il c m bo ile telecommunica it ons s re vice prov di ed in Austra il a to a PSTN ro SI DN number w ih ch if m da e from a PSTN or ISD N

ebmun r ow u dl be a oL cal Ca .ll 11.1.85 MNP Code means the c do e enti lt ed A IC F C 75 0:2003 M bo ile Numb re Po tr ability regi ts dere by the

ACA under sec it on 117 of the Act, as at 1 Fe urb ary 2003 or as otherwise ga reed ni rw i it n gewteb en ht e rap t ei s.

21.1.85 Mobile Equipment means na y equipm ne t rup chased from us as specified in yo ru App il cation that is not Data & Internet Equipment, or Data & Int re net Services eR lated Equipment, and may ni clude dnah set ,s a cc e ss ro ie ,s and eq iu p em nt s pu p eil d b y us but d eo s not ni c ul de ht e IS M.

31.1.85 Mobile Number P ro tabi il ty or MNP sah ht e inaem ng giv ne ot it by ht e I rtsudn y doC e: oM b li e ebmuN r troP a lib ity er g retsi ed b y the ACMA un red aP rt 6 of ht e Act.

41.1.85 Mobile Servi ec s means ht e GSM digital public bom i el elet com inum ca noit s s re vice or eht DC AM c alulle r te el commu in cat noi s s re vice and t eh Value Add de Fe ta ru es hw ich we orp vide you on the t re ms na d c dno itions of this SFOA na d as spec fi i de in y ruo A pp il cation.

51.1.85 itaN o an l Ca ll s means a call made w ti hin Aust ar lia from a ce ll ular up blic mob li e telecomm nu icati no s s re vice provi ed d in Australia to a PSTN or ISDN tel ohpe ne se vr ice t ah t is on t a M libo e ot L aco l laC l.

61.1.85 SM S Code of Condu tc m nae s the SMS Code of noC duct ed vel epo d by the Austra il an oC m cinum a noit s I udn s rt y roF um na d iger s eret d ro published by the ACMA under aP rt 6 of the

Act. 71.1.85 SIM means the subscriber i ed ntity module ow en d by us na d we iss eu to y uo which bane les you ot

secca s ht e M libo e civreS e. 81.1.85 W PA m nae s Wi er le ss A pp il ca it on Protocol which is a p or tocol that ane b el s i etn rnet services ot eb

ereviled d to s llam - cs eer n m libo e ed vices. 91.1.85 riW e sel s ekcaP t taD a m nae s MM S eM ssa eg s, VPN Se vr ices, Packet Data, W PA Data, WAP

c etno nt, I etn rnet c no t ne t na d o reht applicati no data uploa ded ro od wn ol aded us ni g the M bo i el S re vice.

P RA T D – RUP C AH ES QE UIPMENT 95 . PPA L ACI T OI N OF THIS TRAP

95 .1 This Part D pa p il es if you ah ve r euqe st de in yo ru A pp il ca it on that we s pu ply y uo with P ru hc ase Equipment na d sets out the t re ms and condi it no s on which we will sup lp y you with the P ru c ah se Equipment. You ra e no ly eligible to up cr ah se Equipment if y uo also pu cr hase Voice Se vr ices, Data &Inter en t S re vices, M bo ile Services, or na y other Services s ep cified in y ruo App il cation that era re uq ired t o

eb rup c esah d with that iuqE p em nt. nI dda i oit n, sa tats ed in ruoy Ap cilp a oit n:

.1.95 1 ew yam off re oy u a c ider t sdrawot ht e rup c ah se cirp e of eq iu p em nt (inc idul ng oM b li e Eq iu p em nt), no t eh et r sm eps ci if ed in y uo r cilppA a it on.

.1.95 2 oT ht e extent r ele vant, ht e eG n lare eT r sm ap lp y to ht e uP cr ah se E iuq p em nt dna ht e uP rc ah se Equipment grahC e as though specified in fu ll in this Part D and such terms or rap t of such t re ms

lliw eb re avel nt ecxe pt to t eh ex et nt eht y ler a et t o cioV e S ecivre s na d Data & retnI net ecivreS ,s dna boM i el reS vices, a dn ch segra rof Vo eci secivreS , boM i el reS vices, a dn D ta a & In nret et

Services. .1.95 3 For the avoidance of uod bt a ll your rights na d obli ag tions in rela it on to the Pu cr ah se Equipmen t

dna ap y em nt of t eh ahcruP se iuqE p em nt egrahC s era iatnoc n de ni iht s Part D.

06 . INSTALLATION 06 .1 eW will orp vide the P ru c ah se E uq ipment no im nated by y uo in y uo r Applica it on. You a kc on wl gde e t ah t th e

Pu cr hase E uq ipment may be eit eh r new or ref bru ished.

06 .2 You era responsible f ro all costs of delive yr na d installa it on and f ro prep ra ing the Site for inst la la it on. The cost of ni sta ll a oit n may v ra y from ht e uq ota oit n irp ce on ec ew have ph sy ic lla y ni s ep cted ht e Site.

06 .3 If r euqe sted by us, you will execute an a kc nowl de g em nt of iled very in an a cc tpe a lb e of rm.

16 . PE IR OD OF AGR EE EM NT

16 .1 You agree to the Minimum Term ed s rc ibed in your A pp lication, commenci gn no the date ew d le iver th eeler v na t ruP c esah Eq iu pment, ro rehto wise in a cc dro ance wi ht these terms na d c dno i noit s.



26 . PAYMENT 26 .1 You agree to ap y t eh P ru chase E uq ipment Ch egra s (which may be included as part of the Minimu m

Mont lh y Sp )dne stated in yo ru Applicati no ae ch month t hguorh out the Minimum Term. The am uo nt of uP cr ah se E iuq p em nt C egrah s can be v ira ed in ca cordance wi ht iht s FS OA.

26 .2 You agree that we may s( ubject to yo ru ri hg ts und re this Part D) sell, t ar nsf re or a ss ign uo r rights u edn rthis Part D and/or to the Pu cr ah se Equipm ne t na d t ah t y ruo consent to such dea il ng is not r qe ui er d.

26 .3 T re mi an tion of na y ot eh r part of t eh SFOA eod s not cons it tute or eff ce t a ter im nati no of this Pu cr ah s e

Equipment Agreement.

26 .4 If the Se vr ices A eerg m ne t is terminated in, you must continue ap yi gn the Purc ah se Equipment C egrah w( ih ch am y be inclu ed d as rap t of the Minimum Monthly Sp )dne , at the same c ah rges s ep cified in you r

Applicati no , in a cc ordance with the terms of t ih s Part D, for the remaind re of the iM nimum eT rm.

26 .5 You a kc on wle egd that in respe tc of na y am uo nts we receive from you in ler a oit n to ht e M ni imum oM n ylhtSpend, we w li l a tt ribute them to c egrah s f ro S re vices initia ll y a dn t eh n to any ch egra s for Pu cr hase Equipment.

36 . WO NERSHIP

36 .1 The P ru c ah se E uq ipment is dna remains our prop re ty (or the property of an entity r le a et d to us) and y uodloh it of r us nu til y uo h eva p ia d of r it in luf l in c ael red f dnu s. fI s detat uoy ni r ppA lic ta i no , you liw l re iam n

il able f ro any residual amount owi gn to us at the expiry of the iM nimum Term a dn o renw ship of the Pu cr hase E uq ipment w li l not pass to you un it l this residu la amount is ap id in a cc or nad ce with your Applicati .no If you damage or lose any Purc ah se Equipment bef ro e you ah ve ap id f ro it in fu ll , you will sti lleb qer u deri to yap su rof ht e full ecirp of the sahcruP e uqE i mp ent.

36 .2 The P ru c ah se E uq ipment is at y uo r risk from the time of de il very to the address you no im nate in y ruo

Applicati no for the rup poses of de il v re y.

36 .3 The wa rr na ty period (if any) for each item of the Pu cr hase Equipment dna insta ll a it on workmanship (i fi sn at l del by us) is de at iled in yo ru App il cation. nA y raw r tna y we rp ovide you only cov re s the P ru chase Equipment na d not anythi gn else, incl du ing but not l mi it de to, things attac eh d to the P ru c ah se Equipmen tro the iw r gni daerla y ta ht e S ti e.

36 .4 eW will us aer e so lban e e off rts to nart s ref to oy u yna m afuna c ’rerut s w tnarra y in the ahcruP se iuqE p em nt,

f or m t eh time t ti le ap ss es to you.

36 .5 You mu ts on t do na ything to give rise to an adve sr e claim to our rights in or o nw e sr hip of the P ru c ah se Equipment. You cannot sell ro use ht e P ru chase Equipment f ro a lo na ro deal with it in any way un it l yo u

nwo eht ahcruP se uqE ipm ne t.

36 .6 Manuals provided to you are subje tc to c po ry i hg t. The P ru c ah se Equipment may also be s bu ject to desig nthgir s ro o eht r gir hts. Y uo um st not c po y or r pe r udo ce any ap rt of the man au ls or of t eh Purc ah se

Equipment without ruo rw itt ne rep mi ss ion.

36 .7 selnU s no im n eta d in uoy r A cilpp a it on, ew liw l not orp vi oy ed u wi ht na y iam n et n na ce or software as ap rt of t eh Purchase Equipm ne t.

46 . THINGS YOU M SU T DO

46 .1 You mu ts :

.1.46 1 egnarra rof ht e ahcruP se Eq iu p em nt t o eb lreporp y s decivre os ht at it is at all ti sem ni g oo d gnikrow c no dit noi na d mer a ni s sub ej t tc o an y pa p il c ba le war ar nt ;y

.1.46 2 c lpmo y iw th ht e m na u af c ut r ’re s ni s urt cti no s er l ta i gn to the P ru c ah se Eq iu p em nt and ti s use;

.1.46 3 c lpmo y iw th a ll al sw dna r luge a noit s ler a it ng ot ht e uP rc ah se Eq iu p em nt, the use or op ss e ss ion of ti , or any premises on which it is situated;

.1.46 4 k pee t eh ruP c ah se uqE i mp ent at ht e S ti e rdda ess indic eta d in your App il ca it on, or at such o ht re ecalp as we vorppa e in wri nit g;



.46 1.5 ecudorp ht e P esahcru qE u pi m ne t rof i epsn cti o no r testi b gn y us, ro a ep sr on ppa rov de by us, at ruo euqer st, na d rof iht s soprup e la l wo u s ca c se s ot any alp ce w eh r e the uP rc ah se E iuq p em nt is

;tpek .46 1.6 k pee t eh ruP c sah e uqE i mp ent ednu r your co tn rol or the co tn r lo of y uo r emp ol yee ;s and .46 1.7 ton ify us imm ide a let y in irw t ni g if eht sahcruP e uqE ipm tne is lo ts , s elot n ro da egam d ro yna

rep s tressa no s na y gir hts ot ht e ahcruP se Eq iu p em nt.

56 . THINGS YOU M SU T NOT DO .56 1 You mu ts on t.

.56 1.1 c egnah ht e uP cr ah se qE uip nem t, mak a e ny add ti ion to it or install na yt ih ng wi ht it without our tirw t ne noc sent. oY u rga ee ht at ht e c gnah ed ruP c sah e uqE i mp ent, dulcni i gn na y o eht r doog s

s eilppu d wi ht ro attac deh to it, eb co em s o ru rp operty and wi ll com rp ise ht e uP rchase Equipment f ro the up rposes of this SFOA;

.56 1.2 use the ahcruP se iuqE p em nt of r na y oprup se cihw h is walnu f lu ro gim ht adne n reg ht e s fa ety or cond ti ion of the uP cr hase Eq iu pment ro rp ejudice our int ere ts in it;

.56 1.3 etla r ro oc ve r up na y ngisni i ,a nu ebm r ro kram ni ro on eht uP rc ah se uqE ipm ne t; or

.56 1.4 etla r th e i atsn l al t oi n of t eh ahcruP s e iuqE pment in a way ht at am kes i t a rutxif e.

66 . INSURANCE .66 1 selnU s erga ed o reht w esi in rw i nit g y , uo um s :t

.66 1.1 ins ru e the P ru chase Equipment and keep it ins eru d for ti s full insurable value und re an all ri sks

ins ru ance po il yc ; .66 1.2 take out and maintain an da e auq te level of up blic risk li ba li ity insur na ce in relation to t eh Purc ah se

Equipment na d its use; .66 1.3 take out each insur na ce poli yc with a re up t ba le insurer in y uo r na d uo r joint names f ro our

er s ep c evit r gi hts na d in eret st ;s .66 1.4 nup c ut a yll p ya all rp emi mu s on ae ch cnarusni e op li yc a n dn ot pr iduje ce na y op licy; .66 1.5 fi we er que ts , orp vide us with eda q au te evi ned ce of the insur na ce policies; .66 1.6 i err voc ba ly aut roh ise us to receive all money payable under the insur na ce policies, ro pay ba le by

yna osrep n of r da gam e ot ro sol s of eht ahcruP se uqE i emp nt ro na y ni j ,yru ed a ht , da gam e or ol ss c ua s de by ht e sahcruP e E iuq p em nt or its use; na d

.66 1.7 ioppa n u t s y ruo enrotta y:

.66 1.8 to make, recover na d/or compro im se in y uo r name na y claim u edn r such insur na ce ro aga inst any ep rs no ; dna

.66 1.9 to ppa ropriate any ins ru ance m no ey ro other am uo nt received at uo r opti no tow ra ds r iape r or alper cem ne t of ht e P ru c ah se qE uip nem t or ot wards any om ney ap yable by you ot us or to na y

third rap ty.

76 . DE URTS CTION .76 1 If the Pu cr ah se E uq ipment is lost, stolen or s bu stantially ed stroyed we may t re minate this SFOA

meerga en t yb on tice ot you.

.76 2 eW will c ider t oy u any ni s ru ance m eno y ro p or ceed s of s la v ega er c ie ved by us if and when rec ie ved up ot t eh am nuo t ap yable by you.

.76 3 Your bo ligati no s u redn this SFOA con it nue even if the P ru chase E uq ipment br ae ks down, is ed fec it ve or

amad g de .

.76 4 If the Pu cr ah se E uq ipment aerb sk d nwo , is ed fec it ve or dam ega d, lost, stolen or s bu st na tia ll y ed st or yed, y uo erga e you ah v e on r gi ht or c al mi to set-off o r wi ht h lo d ht e P ru c ah se qE uipmen t C rah ges or oth re money.

86 . UO R ACTION

.86 1 If y uo fail to comply w ti h na y obli ag ti no s ednu r this SFOA, we may in ruo di cs er tion ap y na y m eno y or do na y o reht iht ng n rassece y to ekam oog d that f rulia e b( u w t i ht out af ef c nit g na y of uo r r gi ht s or rem eide s as

a user lt of ht e eruliaf ).

.86 2 eW am y od a tyn h gni cihw h ew co redisn ed s lbari e ot pr ceto t or ne fo cr e uo r r gi hts ni ht e uP cr ah se Equipment.



86 .3 You i err vocably aut roh ise us to act on your b ahe lf in p or tecting ro enf ro cing our rights in the P ru c ah s eEquipment, as we may reasonably require.

96 . ALC USE NOT US DE 70. SO TF W RA E

07 .1 eW wil l lno y orp v di e you with So tf wa er which you have s le ected on yo ru App il ca oit n Form. We will not edivorp you with yna Ot reh So tf w era in ro d re ot ca c se s na d esu ht e ruP c ah se Eq iu p em nt. uoY liw l be

er s lbisnop e of r ob iat n ni g such O eht r oS ftw ra e en ce ss ary to a cc e ss na d su e the uP hcr ase Eq iu p em nt, but y uo must if rst get uo r rp ior rw itten per im ss oi n.

07 .2 eW wil l on t orp vide supp ro t on any Other So tf w ra e and in our ba solute di cs re oit n we may c ah rge you na anoitidda l eef to ni s lat l O eht r Sof wt ra e i( f iuqer r )de .

17 . ED FINIT OI NS

17 .1 In this Pa tr D, unle ss the context re uq ires othe wr ise:

.1.17 1 Proposed Insta ll ation D ta e means the nominal date stated in y uo r A pp licati no for the installatio nfo sahcruP e iuqE pme .tn


snoitacinummoC deripsnI - tS andard Form of Agreem ne t ANNEXURE A – E RA LY T RE MINAT OI N F EE S

Product Early Termin ta ion Calcula it on M te hod /Cha gr e

M bo ile Services iM nimum monthly com im tment rep se vr ice x months remaini gn in contract Busi en ss P noh e S re vices iM nimum monthly com im tment rep il ne ro ch na nel x months remaining in cont ar c te( cx gnidul leT s art IS ND )

Busi en ss P noh e S re vice (Telstra iM nimum monthly com im tment rep il ne ro ch na nel x months remaining in cont ar c tSI DN) sulp eht r avele nt tsni a ll a oit n fee rof ht e ecivres erehw suc ni h s llat a it on ef e saw

iaw v de o r c der i et d sa p ra t of eht if ex d et rm ga reement

moH e nohP e reS v seci iM nimum monthly com im tment rep il ne x months rem ia ni gn in contract

I uobn nd Services iM nimum monthly com im tment p re se vr ice x months remaini gn in cont ar ct

M bo ile Broad nab d S re vices iM nimum monthly com im tment rep se vr ice x months remaini gn in cont ar ct

ADSL S re vices 121$ lf at ef e ni( c G TS ) egrahc d lno y if res vice si ca ecn l del w ti h ni srif t 12 nom t sh f or m sign de start date of service

VoIP Services iM nimum monthly com im tment rep se vr ice x months remaini gn in cont ar ct

beW & M ia l Hosti gn eS rvices iM nimum monthly com im tment rep se vr ice x months remaini gn in cont ar ct


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