Insert your title image over this grey box

Service DeliveryDacorum Inductions – 1st/2nd July

Introductions

Andrew Gratton Service Delivery Manager

Programme

- What have we won?

- Total Asset Management – What does this mean?

- The Team

- Mobilisation – Where are now?

- Where do we want to be?

- How will we operate?

- Service Continuity (How do we operate):-- Flow of events leading up to repair- Door step code- Repair cycle- Improvement Opportunities- Code of Conduct

What we won

• Contract duration – 5 + 5 years (1 year extensions built in annually)

• Contract value - £235mil

• Blend of commercial:- Price Per Repair- Schedule Of Rates- Basket Rates- Priced works

• Work streams to include:-- Responsive- Voids- Planned- Design & Technical- Call Centre- Aids & Adaptations- Works projects identified during

What does Total Asset Management mean?

How is this service different?• Total Asset Management contract which is relatively new

concept within property services sector

• Osborne are to assist in truly managing Dacorum’s stock, assist in where money should be spent within the borough

• True harmonisation of the council and Osborne to achieve most efficient and effective ways to deliver the service and spend the tax payers money

• Bringing a Managed Services arrangement with material supplier to manage warehouse and bring best solutions

• Ensuring IT systems set up to manage the assets to the most basic component level

• The bid team consisted of specialist consultants in legal, commercial, and bid writing coming together

Mobilisation – Where are we now?

• Office ready and occupied

• IT / phone systems ready prior to Go-Live

• TUPE process has run its course and people happy

• Recruitment strategy in place and on-going

• Process maps in place and being used

• Budgets agreed

Delivering the service!

Where do we want to be by Year End

• Work with DBC to reduce overall key to key times on Empty Homes

• Prepared a planned works programme for FY15/16

• All teams fully bedded in and aware of TAM approach

• No incidents on site

• Worked with DBC to more efficiently manage Aids & Adapts

• Deliver more streamlined approach to drainage issues

• Achieved all KPI’s

• Within agreed budget for the year

• Strong relationships throughout the service

How will we operate?

- Safe & Smart!

- Efficient planning

- Proactive approach to material management

- Impress van stock

- Fortnightly Tool Box Talks

- Utilise IT systems to maximum effect

- On-going support from colleagues within group

Safe & smart – What does this mean?

• Ensure operatives are made aware of any property / people risks

• Operative attendance at local HSEQ forum

• Targeted training / toolbox talks

• Stop and think

• On-going HSEQ support

Efficient planning

• Preparing for bad weather

• Being aware of absences/holidays

• Communication between and within teams

• Realistic schedules

• Keeping tenants and leaseholders informed

Where do we operate?

What will Dacorum get?

Brilliant Service

Great People

Sustainable

Relationships

Questions and Answers!