Inova Health System and VRI (Video Relay Interpreting) May ...Inova Health System and VRI (Video...
Transcript of Inova Health System and VRI (Video Relay Interpreting) May ...Inova Health System and VRI (Video...
Inova Health System and VRI (Video Relay Interpreting)
May 2012&
Inova Health System includes:
HospitalsEmergency Care Centers Urgent Care CentersPrimary Care Centers Adult and Pediatric Specialties
Stand-alone Inova Emergency Care Centers
Hospital-based EmergencyRooms
• Inova Emergency Care Center – Fairfax • Inova Emergency Care
Center – Leesburg • Inova Emergency Care
Center – Reston/Herndon • Inova HealthPlex
Emergency Care Center •
• Inova Alexandria Hospital Emergency Room
• Inova Fairfax Hospital Emergency Room/InovaRegional Trauma Center
• Inova Fairfax Hospital forChildren Emergency Room/InovaRegional Trauma Center
• Inova Fair Oaks Hospital Emergency Room
• Inova Loudoun Hospital Adult and Pediatric Emergency Room
• Inova Mount Vernon Hospital Emergency Room
• Inova Urgent Care Center–Centreville
• Inova Urgent Care Center–Dulles South
• Inova Urgent Care Center–Purcellville
• Inova Urgent Care Center–Vienna
Inova Primary Care Practice Locations&
Inova Family Medicine Inova Internal Medicine • Ashburn • Falls Church • Chantilly • Mark Center • Gainesville • Mclean • Lake Ridge • Old Town • Springfield • Reston
• Centerville
Pediatric Specialties • Pediatric endocrinology • Pediatric gastroenterology • Pediatric genetics • Pediatric cancer • Pediatric nephrology • Pediatric neurosurgery • Pediatric rheumatology • Pediatric intensivist • Pediatric hospitalist • Pediatric psychiatry
Adult Specialties
• Breast Surgery • Endocrinology • Hospitalists • Intensivists • Neurology • Neurosurgery • Obstetrics • Orthopaedics • Orthopaedic Trauma • Pathology • Psychiatry • Surgery • Transplant • Trauma
Inova Interpreter Services:
• Inova firmly supports patient centered care. We demonstrate this in our interpreter services by asking each and every patient and their companion if they communicate in English or/if they use another language to communicate. If they desire a Sign Language Interpreter we let the individual make the decision if they want to use an in person interpreter, or VRI.
Emergent Situations:
• In the event that a patient is comes into one of our Hospitals under emergent circumstances we offer our VRI as an option until the in-person interpreter arrives. In this aspect VRI services are very prompt and effective. • VRI is not suitable for certain circumstances.
Inova’s Innovation:
• Inova currently has a staff of 22 PRN American Sign Language Interpreters, and one full time ASL Interpreter. • Inova has a Sign Language Scheduler on duty 24/7
(for staff at any of our locations to request an interpreter). • We are currently exploring using VRI in house (we
are testing this with spoken languages as well as American Sign Language).
VRI Obstacles:
• We have similar concerns as most with VRI, such as: – unusable for those with visual impairments or any number of
complex situations (immobilized, fatigued, distressed, etc.), – two dimensional, – connectivity or internet concern (natural occurrences or
disasters can cause problems).
Suggestions for VRI Medical Interpreters&
• Extensive In-person medical interpreting background • Continual education in the most current medical
terminology, and current practices and procedures • Self awareness - VRI in a Emergency Department has the
possibility of being very intense (imagine being a 911 operator with a view into the callers entire world)
• Medical interpreting is not for everyone. • Being in a VRI environment where you may get cut off due to
any number of reasons (IT problems, In person interpreterarrives, patient is rushed to any number of life saving measures) • can be very stressful, so being emotionally prepared for these
complex situations is key.
Closing:
• Our Mission is “To improve the health of the diverse community we serve through excellence in patient care, education and research.”
• Feel free to visit www.inova.org for more information.