Innovative public services in action (NCVO Annual Conference 2012)

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Innovative public services in action Sam Hopley, Chief Executive, Timebanking UK Jiselle Steele, Regional Team Manager, Livity Richard Raynes, Founder and Director of Operations, SportInspired Jennifer Fear, Chief Executive, Step Forward

description

More presentations from the NCVO Annual conference: http://www.ncvo-vol.org.uk/networking-discussions/blogs/20591 Oliver Reichardt, Head of Public Services and Partnerships, NCVO Sam Hopley, Chief Executive, Holy Cross Centre Trust (HCCT) and Timebanking Richard Raynes, Director of Operations, Sportinspired Jiselle Steele, Regional Team Manager, somewhereto_ Jennifer Fear, Chief Executive, Step ForwardHow do other communities provide public services? See how some organisations are delivering public services differently to build stronger communities and meet local needs. Discuss the challenges of providing public services with people who have innovated successfully. You will have the opportunity to ask questions, learn from other frontline providers and develop solutions to your most fundamental community problems.

Transcript of Innovative public services in action (NCVO Annual Conference 2012)

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Innovative public services in action• Sam Hopley, Chief Executive, Timebanking UK• Jiselle Steele, Regional Team Manager, Livity• Richard Raynes, Founder and Director of Operations,

SportInspired• Jennifer Fear, Chief Executive, Step Forward

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Holy Cross Centre Trust

NCVO Conference 2012

Sam Hopley CEO

www.hcct.org.uk

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1200

11

1www.hcct.org.uk

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Open Public Services

Community

Public Services

Business

www.hcct.org.uk

New relationships

Only a service user when you come here!

Removed from opportunity till ‘better’

That building where

’those’ people go

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Staff

Service Users

Neighbours

Micro Service

Incubator

Training Centre

TIMEBANK

People Resource

Stuff-resource

SupportFriendship Network

CO-PRODUCEDLEARNING

HUB

Happierpeople

Betterservices

Micro-care

business

Betterskills

The Market Place

www.hcct.org.uk

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Key Questions

• Who’s the customer

• Break the silos

• Learning is for all

www.hcct.org.uk

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Building healthier, happier communities through the power of sportwww.sportinspired.org

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Building healthier, happier communities through the power of sportwww.sportinspired.org

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Building healthier, happier communities through the power of sportwww.sportinspired.org

Rich Raynes

The founders

Pete Thomond

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Building healthier, happier communities through the power of sportwww.sportinspired.org

What is SportInspired?A social enterprise dedicated to using the power of sport and business to build happier, healthier, more connected communities.

“By bringing together the power of sport and the positive influence of business........”

“........we inspire people to connect to their local communities and find a sport they love”

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Building healthier, happier communities through the power of sportwww.sportinspired.org

Our business model:

A sustainable model delivering healthier, happier local communities

VENUE:> school field> leisure centre > park

Sports run by local sports clubs & providers to: > attract new members> build their clubs

at least 8 sports at each Games, incl at least 1 disability sport

Hundreds of local school children participate as Competitors

Dozens of local teenagers participate as Young Leaders

SportInspired Team: Design and plan Community Games, Event Directors set up and decommission the venue and ensure the entire event runs to plan.

Businesses provide cash & volunteers to run the Gamesthrough CSR, HR & Marketing budgets

Volunteer roles: Team Leader; Mentor; Scorer; Assistant Sports Coach; Assistant Event Director

Teachers from their schools support the Competitors

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Building healthier, happier communities through the power of sportwww.sportinspired.org

We deliver significant social impact

Our core areas of social impact are:

• helping to increase physical activity levels

• helping to increase employability

• improving relationships with learning

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Building healthier, happier communities through the power of sportwww.sportinspired.org

We deliver significant social impact

A typical location of a Community Games suffers common problems:• isolation

• low aspiration

• low employability

• low community engagement

• high crime rates

• lack of adult role models

• high gang membership

• lack of co-ordinated youth action

• low confidence/social development

• lack of youth leadership opportunities

• bad attitude/relationship with learning

• low activity levels / unhealthy lives /

obesity

• barriers between:

young people in different post codes

young people & sport

people with & without disabilities

young people & adults

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Building healthier, happier communities through the power of sportwww.sportinspired.org

• Sports Clubs/Providers attract new members and significantly improve their community profile

• Schools attract sports clubs/providers to offer their sport at the school

The Stats: Through taking part in a Community Games over 50% of.....

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Building healthier, happier communities through the power of sportwww.sportinspired.org

• Compete in sports new to them

• Willingly compete in all sports on offer

• Improve key employability issues by working with adult volunteers (e.g. team work & communication)

• Discover or rediscover at least one sport they want to continue

The Stats: Through taking part in a Community Games over 95% of Competitors.....

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Building healthier, happier communities through the power of sportwww.sportinspired.org

The average business volunteer rating is 9.1 out of 10

The average competitor rating is 9.3 out of 10

The Stats: At a Community Games.....

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Building healthier, happier communities through the power of sportwww.sportinspired.org

Why businesses like Community Games

• Businesses want real benefits – they use us to turn CSR rhetoric into a reality

• Businesses use Community Games to solve HR and Marketing challenges too

increase brand profile

boosts staff morale/engagementenhances internal and

external relationships

Past Present Near Term Longer term

020406080

100

CSR/CI HRMarketing/Brand

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Building healthier, happier communities through the power of sportwww.sportinspired.org

Volunteers report they get:

At a Community Games businesses gain because.....

• Enhanced confidence

• Sense of achievement

• Leadership

• Influencing skills

• Managing people

• Decision making

• Communication

• Raised diversity awareness

• Challenged to adapt to unfamiliar environment

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Building healthier, happier communities through the power of sportwww.sportinspired.org

Community perspective of business volunteering

So what exactly is it that your volunteers have helped to achieve in the community up until today?

SportInspired with 2190 volunteers across 43 businesses have delivered:41 Community Games, involving

– 356 sports providers– 165 schools– 18,988 competitors– 1,199 young leaders

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Building healthier, happier communities through the power of sportwww.sportinspired.org

Community perspective of business volunteering

So what exactly is it that your volunteers will have helped to achieve in the community by the end of 2012?

SportInspired with over 4800 volunteers across over 70 businesses will have delivered:

76 Community Games, involving– 600 sports providers– 400 schools– 26,000 competitors– 1,900 young leaders

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Questions

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