Innovations in Security Contracts | MSS Security
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Transcript of Innovations in Security Contracts | MSS Security
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Category 1 Category 2 Category 3 Category 40
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Series 1Series 2Series 3
TEFMA – Innovations in Security Contracts
Kevin McDonald and Janine Hill General Manager
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About Us
Learning Management
System
Agenda
Tender For Success
What is Innovation
Operations Innovation
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Janine HillGeneral Manager Business Development• MSS since 2012 & industry 1997• Company SME for education• New business growth, bid and marketing team• Security guarding, patrol & response, concierge
and events
• Workplace Giving Program • ASIAL Victorian Convener
Kevin McDonaldGeneral Manager Business Improvement• New role > fresh eyes on Ops• Identify better ways to deliver service• NSW licensed security consultant• Security guarding, alarm & CCTV systems,
alarm monitoring• Wormald, SNP, Signature and ADT
• President and Director Australian Security Industry Association Limited
• 2000 members, 85% Security Industry
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About MSS Security
5, 500 employees
600 clients
$420M p.a.
Operating in Australia for
over 100 years
Offices in every State & Territory
Training Academy
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Experience
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Tender for Success
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Tender for Success
Phase One – Pre Tender
Engage – Industry and network
Research
Develop Key Objectives?
Phase Two – Tender Development
Internal Engagement
Specifications and SSIA
Value Vs Innovation
Design your RFT
Phase Three – Tender
Offer a site visit
Talk Risk Profile / culture
Maintain Probity, but friendly
Questions & response
Keep us informed
Phase Four
- Transition and Review
Communication KEY - incumbent
Milestone Schedule
Review; week, month, year
Continuous Improvement
Share learnings
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What isInnovation
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What is Innovation in Security Contracts
Information Solutions..
What do MSS
Security Customers
Say?What do
Others Say?
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What is Innovation in Security Contracts
What about Technology?
70% know you can facilitate
1.9% interested
What do MSS
Security Customers
Say?
• Professionalism• Customer centric• High level of verbal &
listening skills• Responsiveness • High Site & Contract
Knowledge• High awareness of
requirements• High adherence to
appearance and dress standards
• Training• Efficiency initiatives
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What is Innovation in Security Contracts
What do others Say?
• Strong focus on customer need• Understand & be fully focussed on them• Skilled and motivated staff• Understand how security adds value• Align objectives to the customers• Staff taking pride in their work• Excellent middle management and
supervisors• Highly skilled at partnerships• Focus on training and learning
“Aspiring to Excellence. The Case of Security Suppliers and Corporate Security”. Professor Martin Gill and Amy Randall 2014
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What is Innovation in Security Contracts
Information Solutions… Paper Based
Word & Excel
Inefficient / Limited
“90 percent of all the data in the world today has been created in the last two years” IBM Research
OnLine
Real Time
Data Capture
Intelligence
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OperationsInnovation
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Service Assurance System
Action Item Management
Integrated with QA
Tailored to Client
Attach docs, images
signatures
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Capture the Data• Desktop• Laptop• Mobile Device (Tablet / Smartphone)• app • Camera• QR Code
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Incident Real Time Email Report & Meaningful Data
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Shift Activity Log & Meaningful Data
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Learning Management
System
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Learning Management System (LMS)• MSS Security is a Registered Training Organisation
• People and Culture division manage the MSS Training Academy and LMS
• Online LMS enables development of customised e-Learning modules & assessments
• Provides full-cycle control of organisational-wide learning and development needs
• Single database with complete training records for all employees
• Sophisticated real-time performance and completion reports to analysis.
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Award Winners• MSS Security named the winner for 2014 in the category of Training
• The win was based on:
• implementation, roll-out and ongoing successful use of our Learning Management System (LMS)
• delivery of Maybo® training - the highly acclaimed licensed physical intervention programme to help security officers better manage the safety of people at events, venues and hospital environments
• the implementation of the SDSEP (Service Delivery and Skills Enhancement Programme) which allows us to formally identify any gaps in our service delivery to clients and address through training and development.
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Contact your local office• Speak to one of our consultants about your security needs.
National Customer Service Line - 1300 702 334
