Innovation Summit - SAPfm.sap.com/data/UPLOAD/files/3 Application... · · 2012-07-17Innovation...

Innovation SummitPhiladelphia, July 12th – 13th

Application InstrumentationApplication Operations

Landscape Management

Root Cause Analysis

Monitoring and Alerting

Summary

© 2012 SAP AG. All rights reserved. 3

Layers to be considered

IT Infrastructure Layer

Application Layer

Business Process Layer

ABAPABAP J2EEJ2EE

SolutionsBusiness ProcessesBusiness Process Steps

End-Users & Technical ScenariosProducts & Product InstancesInterfaces & JobsApplications & Systems Databases & Operating Systems

Physical & Virtual HostsPrintersDisks & StorageNetwork devices

Business Process

Operations

Application Operations

Infrastructure Operations


Scope of Application Operations

Technical Monitoring and Alerting

One infrastructure for monitoring and alerting covering SAP & non-SAP- System, Database and Host Monitoring- End User Experience Monitoring- Process Integration Monitoring- Business Intelligence Monitoring- Interface and Connection Monitoring

Root Cause Analysis and Exception Management

Analyze issues in heterogeneous landscapes, ensure compliant configuration and reliable handling of technical and business exceptions

Technical Administration

Optimize active management of your IT and application landscape

Technical Analytics

From technical reporting to management reporting, out-of-the-box and extendable

Data Volume Management

Manage data growth and data reduction measures in your landscape


Process behind Application Operations

Monitor

Proactive real-time monitoring

Optimize

Optimize excellence of technical operations

Analyze

Lower mean time to problem resolution

Notify

Reactive handling of critical events

Report

Prove value to business



Root Cause Analysis


Summary


Landscape Management - Motivation

Landscape Management Database (LMDB):

Single source of truth for application system data which is pre-requisite for all central configuration activities

Usage of object oriented model based on DMTF CIM standard

For ease of use the same model and same content repository is used for SLD and LMDB

Flexible model enhancements are possible New system types with specific topologies can be easily established e.g. system type BOBJ or SUP

Automated discovery of application system by built-in data suppliers (inside discovery) or by agent based approach (outside discovery)

Maximum automation regarding exchange of landscape data between SLD and LMDB by SLD Content Synchronization and SLD Content Bridging


SAP SolutionManager

Typical Landscape Management approach

Production EnvironmentNon-Production EnvironmentSystems (non-prod.)NWDI Other systems (prod.)

SLD

Content Sync

Data Supplier data of Technical Systems

PI (prod.)PI (Dev.)

LMDB

(one or more SLDs can be connected)


Landscape Management with SAP Solution Manager 7.1

Solution Manager 7.1

Local SLD(Not

required)

SLD1(PI)

SLD2(Data

Supplier)

SLD3(NWDI)

SMSY LMDB

No local SLD in SolMan required anymore (but still supported)

Full synchronization between one or multiple Landscape SLD’s and LMDB

Automatic data migration from SMSY to LMDB in the SolMan 7.1 upgrade where needed for the respective SolMan scenarios

With SolMan 7.1 SP01 (RampUp Version) the origin of technical systems is moved to LMDB Technical systems information is cached in SMSY only

With SolMan 7.1 SP05 it is planned to move the origin for product systems and logical components from SMSY to LMDB Pre-requisite for complete replacement of SMSY

Migration


SAP Solution Manager 7.1 – Status Inside Discovery

Technology Stacks

ABAP SAP J2EE BOBJ SUP

TomCat Websphere Unspecific Java

Standalone

Unspecific

Cluster

SLD data suppliers are available for all SAP technology types

Application Server ABAP

Application Server Java (SAP J2EE)

Business Objects Environment (BOBJ)

Sybase Unwired Platform (SUP)

In addition we provide data suppliers for most common non-SAP technologies

TomCat, WebSphere, Unspecific Java, MS .Net

Customers can use our infrastructure to model their own components manually using the Unspecific System type…

MS . Net


SAP Solution Manager 7.1 – Status Outside Discovery

Host B

Host A

DB

MS IIS

Virt Host A1

Virt Host B1

SolMan Host

SLD

OS Info

OS Info

SAP Host Agent

Diagnostics Agent

Diagnostics Agent

SAP Host Agent

Enhances available landscape information in LMDB in SolMan

Support also products where no SLD data supplier is available:

Databases

Operating Systems

Microsoft components as MS Internet Information Server (MS IIS)

Provide inside-out view regarding virtualization data through SAP Host Agent

Works completely automatic with Diagnostics Agents

SAP Solution Manager 7.1

LMDB


Inside Discovery vs. Outside Discovery

Inside Discovery:Application system includes SLD data supplier which registers itself to an SLD and reports the details about the system, software and application system.

Outside Discovery:The Diagnostic agent contains a framework to gather landscape information from components from outside and reports it directly to LMDB.

++ Provides most reliable and up-to-date information about application systems

++ Provides most detailed an reliable data about hosts/OS, databases and application systems

+ No access from outside to application system required in order to gather data

- Data retrieval for application components requires access to application system



Root Cause Analysis


Summary


Root Cause Analysis with SAP Solution Manager

End-To-End Workload AnalysisGeneral performance overview for heterogeneous solution landscapeReview of most important KPI’s cross all technologies and drill down to product specific KPI’s

End-To-End Change AnalysisStatistical change data cross all technologies based on daily configuration snapshotsCompare configurations between systems and drill down to change reporting for change history

End-To-End Exception AnalysisStatistical exception data cross all technologies for exception trend analysis or review exceptionJump to component specific exception analysis (ST22, NWA,…)

End-To-End Trace AnalysisSingle user request tracing in a complex system landscapesIdentify the problem causing component (performance and functional) and jump-in to detailed component specific trace analysis (SQL, ABAP, J2EE trace,…)

System, Host & Database AnalysisCentral, safe and remote access to file system, OS and DBLinks to read-only monitoring and administration tools like Wily Introscope for performance analysis and monitoring


End-to-End Change AnalysisArchitecture Overview

Managed Systems

Configuration and Change Database( CCDB )

ABAP basedinstallations

Solution Tool Plugins (ST-A/PI)

Non-ABAP based installations

Diagnostics Agents

Extractor Framework Hourly

Extractor Framework(EFWK)

Daily

Drilldown navigation

Detailed Change Reporting

Change Analysis Statistical Overview of Changes

Change History

SAP Solution Manager Business Warehouse


End-to-End Exception AnalysisArchitecture Overview

Managed Systems


Solution Tool Plugins (ST-A/PI)

Non-ABAP based installations

Diagnostics Agents

Extractor Framework Hourly

Exception Analysis Statistical overview of Exceptions List of detailed exceptions

Jump-In to component specific analysis transactionSAP Solution Manager

Business Warehouse


End-to-End Workload Analysis Architecture Overview

Managed Systems


Solution Tool

Plugins (ST-A/PI)

Non-ABAP based installations (Java / J2EE / .Net

/ C/C++)

Diagnostics Agents

Introscope Enterprise Manager

Extractor Framework(EFWK)Hourly

Introscope ByteCode

Agent

Diagnostics Agents

Component-Specific Workload Analysis

Cross-Component Workload Analysis

SAP Solution Manager Business Warehouse


End-to-End Trace AnalysisArchitecture overview

Record end user activities Collect trace data

in Solution Manager

Understand request flow

Analyze in detail and find root-cause


CA Wily Introscope for SAP Server Diagnostic

Introscope is a performance management solution that enables you to monitor complex applications in production environments 24x7. http://www.wilytech.com (part of CA)

Real time (15 s) monitoring usingDashboardsInvestigator

Dynamic transaction tracing

Dynamic byte code instrumentation forJ2EE.Net

Static instrumentation for C/C++ based products available

Delivered with standard instrumentation and standard dashboards for SAP & Partner products, eg:

SAP NetWeaver XISAP NetWeaver PortalSAP NetWeaver MDMSeeburger XI AdaptersCPS for SAP by Redwood…


Over 200 predefined dashboards (and counting)...


BMC Appsight for SAP Client Diagnostics

BMC Appsight is a system built on a unique problem resolution architecture that was designed from the ground up with patented Black Box technology to optimize the problem resolution process.http://www.identify.com (part of BMC) Appsight enables the analysis of

Client Performancein combination with User Interactionon a code level

SAP Solution Manager includes the license for…

… the recording agent of Appsight(„Black Box“)… the console of Appsight

Available recording profiles for all SAP Client applications

Internet ExplorerSAPGuiNetWeaver Business Client…



Root Cause Analysis


Summary


Monitoring and Alerting with SAP Solution Manager

Unified Alert Inbox• Central access point for all alerts coming from the different monitoring scenarios• Integration of Incident & Notification Management, Root Cause Analysis and collaboration features

System Monitoring• Status overview for technical systems, instances, databases and hosts• Drill down to single metrics and events, Jump in to metric reporting and landscape information

End User Experience Monitoring• Measurement of availability and response times from an end user perspective • Deep integration in E2E Trace Analysis for Root Cause Analysis

Process Integration Monitoring• Central entry point for SAP Process Integration specific monitoring for complete PI domains• Contains central monitors for PI components, PI channels and Message flows

Business Intelligence Monitoring• Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI • Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs

Interface and Connection Monitoring• Monitoring of RFC connections as well as Interface Channels between SAP and non-SAP Systems In

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Managed Object

Monitoring and Alerting Infrastructure - Runtime Architecture

SAP Solution Manager

AlertingMonitoringReporting

BWStore

AlertStore

Event + MetricStore

Metricvalues

EventsMetricvalues

Metricvalues

Alerts

EventsEvent

CalculationEngine

EventCalculation

Engine

DataProvider

Connector

Directory (Configuration)

Rated Metrics

Data Provider

Data Provider

Alert Consumer Connector

Alert Consumer Connector


Unified Alert Inbox

Central access point to handle all types of alertsEfficient alert handling based on consolidation of single alerts to alert groupsIntegration of most common alert handling mechanism as status tracking, incidents, notifications and 3rd party integrationDrill down from alert type to alert groups, alert instances and single metrics and events Integration of analysis capabilities as problem context and monitoring applications

Alert Type

Alert Group

Metric Viewer Alert Details


System Monitoring - Overview

Provide status overview regarding technical system including instances, databases and hostsAllow to access landscape information and problem context for technical system Drill down from status information to single metrics and events provided by End-to-End Monitoring and AlertingVisualize metrics and events including thresholds and current rating / valueJump-in capability in metric viewer including zoom functionality in detail information

Status Overview

Details TreeMetric Viewer


Process Integration Monitoring

Growing PI landscape complexity and distribution leads to growing requirements towards a central monitoring approachReduce the TCO by providing one central entry point combining monitors for PI overall status with drill-down optionsEnable tight integration with:

– System Monitoring and Alerting– Root Cause Analysis– Notification and Incident Management

Relieve productive systems from individual monitoring activities by central collection of monitoring dataReduce time for regular as system health checks and hand-over procedures as well as from incident detection to root cause analysis


End User Experience Monitoring - Overview

Automated execution of recorded end user scenariosMeasurement of availability and response times from end user point of viewClient performance data is correlated with server side performance dataDirect access from monitoring to Root Cause Analysis (End-to-End Trace Analysis)Deep integration in End-to-End Monitoring and Alerting InfrastructureSupport of Metric Reporting, SLA Reporting and Management Dashboards


Business Intelligence Monitoring

SAP Business Warehouse Process Chains

Central system status overview for all technical components involved in SAP Business Intelligence SolutionCapability to monitor cross-system SAP Business Warehouse process chains and single process chain stepsCentral monitoring of Business Objects specific jobs and correlation to system specific metricsCentral monitoring of SAP BW queries and templatesIntegration of Business Intelligence specific alerts in Alert Inbox including Notification Management, Incident Management, Task Assignment and forwarding to 3rd partyReduce the TCO by providing one central entry point combining monitors for overall status

BI Overview Monitor

System Monitor

BI Detail Monitors


Connection Monitoring

Central status overview for connections between SAP systems based on pre-selected RFC destination definitions Support of peer-to-peer connections (two managed systems involved) and scenario specific connections (more than two managed systems involved)Access to SAP Incident Management and SAP Notification ManagementComplete integration in End-to-End Monitoring and Alerting Infrastructure

Connection Overview Monitor Alert Inbox

Incident Management


Interface Channel Monitoring

Provides customers with transparency regarding technical interface landscape covering RFC calls, Web Service calls as well as PI message handlingAllows mapping from technical interface information to human understandable entities by usage of Interface Channels with appropriate attributesDelivers an unified approach to visualize the different interface types including sufficient monitoring and alerting for performance, usage, availability and exceptions

Interface Channel Dashboards Interface Channel Topology



Root Cause Analysis


Summary


Typical Instrumentation for Application Operations

System Monitoring and Analytics

Analysis ofcomponent


E2E Trace Analysis

Scenario based Monitoring

SAP or customer templates Support of all technologies

Must-have functionsValue-Add functions

Root Cause Analysis

E2E RCA (WA, CA and EA) System, DB and Host Analysis

Inside Discovery Outside Discovery Manual Modeling

End User Experience Monitoring Interface Channel Monitoring Job Monitoring

SAP Passport Concept Protocol decoration to transfer SAP PP Integration in E2E Trace Analysis

ABAPABAP J2EEJ2EE


More Information

Root Cause Analysis Home in SDN:http://wiki.sdn.sap.com/wiki/display/TechOps/RCA_Home

Technical Operations in SDNhttp://wiki.sdn.sap.com/wiki/display/TechOps

Application Lifecycle Management in generalhttp://service.sap.com/alm

Relevant SAP Notes:1010428 – Supported Products with SAP Solution Manager 7.0 (and EhP1)1293438 – Supported Partner Products1478974 – Supported Products with SAP Solution Manager 7.1

Thank You


No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation.Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries.Oracle and Java are registered trademarks of Oracle and/or its affiliates.UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc.HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology.

© 2011 SAP AG. All rights reserved.

SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries.

Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company.

Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAP company.

All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.

The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG.


© 2011 SAP AG. Alle Rechte vorbehalten.

Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durch SAP AG nicht gestattet. In dieser Publikation enthaltene Informationen können ohne vorherige Ankündigung geändert werden.Die von SAP AG oder deren Vertriebsfirmen angebotenen Softwareprodukte können Softwarekomponenten auch anderer Softwarehersteller enthalten.Microsoft, Windows, Excel, Outlook, und PowerPoint sind eingetragene Marken der Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli und Informix sind Marken oder eingetragene Marken der IBM Corporation.Linux ist eine eingetragene Marke von Linus Torvalds in den USA und anderen Ländern.Adobe, das Adobe-Logo, Acrobat, PostScript und Reader sind Marken oder eingetragene Marken von Adobe Systems Incorporated in den USA und/oder anderen Ländern.Oracle und Java sind eingetragene Marken von Oracle und/oder ihrer Tochtergesellschaften.UNIX, X/Open, OSF/1 und Motif sind eingetragene Marken der Open Group.Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame und MultiWin sind Marken oder eingetragene Marken von Citrix Systems, Inc.

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Innovation Summit - SAPfm.sap.com/data/UPLOAD/files/3 Application... · · 2012-07-17Innovation...

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