Innovation Spotlight: Perkbox
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Transcript of Innovation Spotlight: Perkbox
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Team happiness, delivered
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The hospitality sector
Deliver service with a smile
Notorious for overlooking importance of nurturing happiness at its source
Few businesses equate happy, dedicated workforce as intrinsic to delivering outstanding customer service
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The retail sector
Retail is a relationship-focused industry
There is a pressing need to • Rethink the way work is
performed• The way relationships exist
Flexibility and constant implementation of new strategies is key to harnessing benefits of rapid technological change
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The importance of employee engagement
“The ability to attract and retain talent will either be a competitive advantage or a
fatal flaw”
Gary Short, Talent Management, Kimberly-Clark
Demographic
change
Individualism
Digitisation
National
Living Wage
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Impact of the new National Living Wage
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UK productivity crisis
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The UK’s disengagement crisis
Sources: Harvard Business Review ‘The Impact of Employee Engagement on Performance’http://www.dalecarnegie.com/employee-engagement/engaged-employees-infographic/
Not engagedDisengaged
Engaged
71% of employees are not fully engaged
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Turnover rates
Sources: http://www.restaurant.org/News-Research/News/Hospitality-employee-turnover-rose-in-2014http://www.haygroup.com/en/
Hospitality
66.3%Retail
67%
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The UK’s disengagement crisis
by the year
20251980 1995 2010 2025
75% of the workforce will be millennials
Source: http://www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/gx-dttl-2014-millennial-survey-report.pdf
Millennials surpassed Generation X to become
largest share of the workforce
2015
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Investment in employee engagement pays off
37%less
absenteeism & employee
turnover
186% more likely to recommend
their organisation to
a friend
2x as long in their
jobs
Identify
98% more strongly with values of
their organisation
Sources: Globoforce – ‘The Science of Happiness’ & ‘The Secret to Double Digit Increases in Employee Engagement’Hay Group - ‘New Rules of Engagement’
2.5x revenue growth
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Why is nobody doing anything about it?
71%
of respondents rank employee
engagement as very important
24% say
employees in organisation are
engaged Source: http://www.achievers.com/system/files/resource/analyst-insights-HBR_Achievers%20Report_TheImpactofEmployeeEngagementonPerformance.pdf
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How can you
engage your
employees?
Emotional
wellbeing
Rewards & Recognition
, Gamificatio
n
Physical wellbein
g
Wellness platforms
Financial
wellbeing
Perks & Benefits
Employee engagement in practice
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Case study: Snowflake Gelato
The situation- Struggling to engage with
their staff- Appreciation shown in a
very ad-hoc way- Wanted company culture
to reflect the brand that they had built
How we helped- Created a culture of a
company that looks after their team
- The employer/employee relationship extended beyond the workplace
- Staff retention improved by approximately 50%
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We are leading the change in the hospitality & retail sectors