Innovation in joint health command clinical governance murphy
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GAS GAS GAS
LTCOL Helen MurphySO1 Clinical Governance
Directorate Defence Clinical ServicesJoint Health Command
30 October 2010
JOINT HEALTH COMMAND
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OutlineBackgroundResearch and DesignImplementationProcessIIAA ValidationCulture changeFindings
Future
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Background•ISO 9001:2000 – Quality Management Systems
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Research & Design
•Research•Continuous improvement
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Research & DesignIncluded requirement for accreditation to:
ISOACHSAGPALNATA
2 years of design of GAS including:policySOPToolsFormsRisk matrix g
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RiskSectio
n System SAC 1 SAC 2
SAC 3
SAC 4
1 Credentialling of Health Professionals
2 Staff Orientation
3 Clinical Practice - Physio
4 Clinical Practice - Dentistry (Reserved)
5 Radiation safety
6 Clinical Practice - Radiography (Reserved)
7 Clinical Practice - Dental Hygienist (Reserved)
8 Clinical Practice - Rehabilitation
9 Clinical Practice - Medicine
10 Clinical Handover
11 Clinical Practice - Nursing
12 Clinical Practice - Mental Health (Reserved)
13 Clinical Practice - Pharmacy
14 Medication Safety
15 Operating Theatre Practice
16 Clinical Practice - Pathology (Reserved)
17 Patient Identification
18 Sterilization
19 Infection Control
20 Mental Health Services (Reserved)
21 1800IMSICK
22 Rehabilitation Services (Reserved)
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22 Rehabilitation Services (Reserved)
23Patients Rights and Responsibilities
24 Complaints Management
25 Customer Feedback Management
26 Internal Audit & Quality Improvement
27 Health Incident Management
28 Access
29 Patient Recall
30 Emergency Procedures
31 Secondary Appointments
32 Documentation
33 Medical Records Management
34 Equipment and Callibration
35 Waste Management
36 Patient Transport (Reserved)
37 Catering
38 Medical Stores Management
39 Linen
40 Cleaning
41 Building Maintenance
42 Vector Control/Pest Management
43 Financial Management (Reserved)
44 Fixed Plant
45 Contract Management (Reserved)
46 KPI IAW HD 920
47 Occupation Health (reserved)
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INTERNAL & EXTERNAL VALIDATION
April 2010IIA International standards for the Professional Practice of Internal AuditingCustomer satisfaction surveys
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IMPLEMENTATIONCommenced Mar 2010Pilot until mid 2011Completed 9 audits (7 health and 2 dental facilities) and 2 follow-up audits
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PROCESS• Triennial audits•Ongoing internal audits
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CULTURE CHANGEAllow time for changetools for ongoing internal auditingRisk Register
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FINDINGS Poor communicationMedical Records ManagementInfection Control and SterilizationPatient Recall ProcessesMedication SafetyClinical HandoverCredentialling
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Evaluation End of pilot stageCost
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FUTURE Include an AHS/RHS moduleInclude a communication moduleInclude a HHCP module Risk based audit scheduleUse of electronic KPI data
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Summary• Sub-system of CI
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Thank you
JOINT HEALTH COMMAND