Innovation & Coordination UPDATE: The Keys To …...Innovation & Coordination UPDATE: The Keys To...
Transcript of Innovation & Coordination UPDATE: The Keys To …...Innovation & Coordination UPDATE: The Keys To...
Innovation & Coordination UPDATE: The Keys To Providing Accountable Care In A World Of Integration
Kevin Scalia Netsmart EVP, Corporate Development July 11, 2013
By the Numbers
1 Parks et al, Morbidity and Mortality in People with Serious Mental Illness 2006 2 Aetna Medicaid, Dispropor�onate Cost for Members with Behavioral Health Comorbidity
A New Brand of Healthcare Behavioral Health, Child and Family Services, I/DD services, and
Addiction Treatment will change more in the next two years than they have in the last two decades.
Care Documentation
Care Delivery
Care Optimization
Care Integration
Care Collaboration
PAST Digitization
PRESENT Semi-Automated Data
FUTURE
Predictive Analytics
MEANINGFUL USE STAGE 1
MEANINGFUL USE STAGE 2
MEANINGFUL USE STAGE 3
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Questions from Planning & Innovation Institute
How do we do care management across multiple vendor EHRs?
How do we integrate the BH / I/DD / CFS / SU EHR data with physical health EHR data?
How do we connect the various providers in the care continuum together electronically?
What are some of the lessons learned from actually building a health home?
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WHY ALL THIS FUSS?
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Dispropor�onate Cost for Members with Behavioral Health Comorbidity
20%
19.5%
5%
78.9%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Member Rank Percen�le Cost Percen�le
25%
50%
1.5 0.9
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Medicaid Costs
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Dual Eligibles
8.1 million people
18% of Medicaid population, 46% of expenditures
16% of Medicare population, 27% of expenditures
50% carry a diagnosis of SMI
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Impact of Behavioral Health Co-morbidities on Medicaid Costs
$8,000 $9,488 $8,788 $9,498
$15,691 $14,081
$15,257 $15,430 $16,267
$24,693
$15,862 $16,058 $15,634 $18,156
$24,281 $24,598 $24,927 $24,443
$36,730 $35,840
$-
$5,000
$10,000
$15,000
$20,000
$25,000
$30,000
$35,000
$40,000
Asthma and/or COPD Congestive Heart Failure Coronary Heart Disease Diabetes Hypertension
Ann
ual P
er C
apita
Cos
ts
No Mental Illness and No Drug/Alcohol Mental Illness and No Drug/Alcohol
Drug/Alcohol and No Mental Illness Mental Illness and Drug/Alcohol
Adults with Mental Health Conditions Adults with
Medical Conditions
29% of Adults with Medical Condi�ons Also have Mental Health Condi�ons 68% of Adults with Mental Health Condi�ons Also Have Medical Condi�ons
Robert Wood Johnson, 2011 –Mental Health Comorbidity
Opportunity
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Barriers to Solution
Medicaid now covers more children than private insurance
Fewer docs taking Medicaid due to low reimbursement rates: CA: 56% of Medicare NY: 43% of Medicare NJ: 37% of Medicare
Concentration of providers: 25% of physicians provide care to 80% of Medi-Cal patients
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Innovations Designed to Improve Care and Reduce Costs
Health Homes Integrated Care Organizations Dual Eligibles
BH Elderly Physically disabled
I/DD Care Coordination
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Potential Savings
$580 Billion over 25 years
$1.27 Trillion for Dual Eligibles
Source: UnitedHealth Group Center for Health Reform and Modernization
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Federal Health Home Policy
Created by Section 2703 of ACA Eligibility:
Medicaid eligible Two or more chronic conditions, or One chronic condition and at risk for another, or A serious and persistent mental health condition
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Eligible Conditions
Mental health disorder Substance use disorder Asthma Diabetes Heart disease and overweight (BMI > 25)
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Health Home Services
Defined by Section 1945(h)(4) of ACA: Comprehensive care management Care coordination and health promotion Comprehensive transitional care from inpatient to
other settings including follow-up Individual and family support Referral to community and social support services The use of HIT to link services
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Form ACO/PCMH/Health Home/DISCO
Care Delivered to Consumer
Revenue Cycle Mgmt.
Insurers
Public Health
Behavioral Health
Substance Abuse
Primary Care
Value = Outcomes
Cost
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VALUE = Reducing
Cost
Improving Outcomes
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Change of Focus Required Element of Change Today Future
Care focus Sick care "Healthcare" wellness and preven�on, disease management
Care management Manage u�liza�on and cost within a care se�ng
Manage ongoing health (and op�mize care episodes)
Delivery Model Fragmented/silos Care con�nuum and coordina�on (right care, right place, right �me)
Care Se�ng In office/hospital In home, virtual (e-‐visits, home monitoring, etc)
Quality measures Process-‐focused, individual Outcomes-‐focused, popula�on-‐based
Payment Fee-‐for-‐service Value-‐based (outcomes, u�liza�on, total cost)
Financial incen�ves Do more, make more Perform be�er on measures, make more
Financial performance
Margin per service, procedure (bed, clinician, etc) Margin per life
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Population & Community
Health Management
Primary Care
Integration Information Exchange Clinical
Decision Support Meaningful
Use EHR & Medication
Management
Steps to Driving Accountable Care Im
prov
e O
utco
mes
Clinical Innovation Care Coordination
Red
uce
Cos
t
Business Efficiencies
Del
iver
ing
Acc
ount
able
Car
e
Technology Partners
Managed Services
Revenue Cycle
Management
Hosting & SaaS
Benchmarking Data Analytics
Netsmart Confidential Information
Data Analytics Strategy
Encounter Level Data Predic�ve Analy�cs
Centerstone Research
Institute
Other Research Entities
Netsmart Research Database (20MM People)
New Outcomes Measures/Metrics
Behavioral Pathway Systems (1000’s of Organiza�ons) Aggregate Data Descrip�ve Analy�cs
Enlighten Analytics Enlighten Analytics
Enterprise EHR Avatar | Tier | Evolve | Insight
Enterprise EHR Avatar | Tier | Evolve | Insight
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Enlighten Analytics Dashboard
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Population & Community
Health Management
Primary Care
Integration Information Exchange Clinical
Decision Support Meaningful
Use EHR & Medication
Management
Impr
ove
Out
com
es
Clinical Innovation Care Coordination
Business Efficiencies
Information Exchange
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INTEGRATION APPROACHES FOR PROVIDERS
Current Offerings
33
Netsmart Clients TIER, Avatar, Insight. MIS
Beacon Community
Integrated Delivery System
Community Practice
Health Information Organization
Health Center Network
Federal Agencies
CareConnect
Non-Netsmart EHRs
Image Source: http://healthit.hhs.gov
CareConnect Vision
Labs
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Suncoast
Inpatient
Referrals Physical Health
PEMHS
Tampa Bay 211
CareConnect
Tampa General Hospital
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60 BH Orgs
Healthix
Referrals
Physical Health
NS/LIJ
CBC Health Home
Maimonedies
CareConnect
Bronx Lebanon
Behavioral Health BHIX
BH Avatar
BH Avatar
BH Avatar
BH Avatar
BH Avatar
BH Avatar
BH Avatar
BH Avatar
CareConnect Healthix HIE
NYCLIX HIE
Healthix Non-‐Avatar Intersystems
BH Avatar
BH Avatar
BH Avatar
HEALTHIX
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Technology to Support New Models
Acute Care Hospitals and Ambulatory Practices
Behavioral Health, Public Health, I/DD
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INTEGRATED APPROACHES FOR PRIMARY CARE
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Population & Community
Health Management
Primary Care
Integration Information Exchange Clinical
Decision Support Meaningful
Use EHR & Medication
Management
Impr
ove
Out
com
es
Clinical Innovation Care Coordination
Business Efficiencies
Primary Care Integration
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Primary Care and Behavioral Health in One Database
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INTEGRATED CARE APPROACHES
The same challenge…Different Approaches
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Health Homes HH 1 HH N HH 2
RHIO Primary Care
Acute Care 1
Acute Care N
CareConnect
New York Approach
Optum Health | Magellan | Value Options | NYCCP | CCBH % Clients shared between orgs
BH Provider
SU Provider
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Health Homes CMHC 1 CMHC 27
Some Consumers
Shared
CMHC 2
Optum Centpatico Amerigroup
KHIE Primary Care
Acute Care 1
Acute Care N
Kansas Approach
Benchmarking
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Massachusetts Approach
Integrated Care Organization Risk
Bearing Entity
Regional Care Center
Primary Care
Regional Care Center
Primary Care
Regional Care Center
Primary Care
MHC
Social Services
Hospital
MHC MHC
CMHC
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Pennsylvania I/DD Approach
Integrated Care Organization
Risk Bearing Entity
MHC
Social Services
Hospital CMHC
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Health Homes Today
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Claim Processing
Provider Management
Care Management / Coordina�on
Popula�on Health
Analy�cs
Individual
Primary Care
CareConnect
Public Health Social Services
Substance Abuse
Primary Care
HIEs & RHIOs
Developmental Disabili�es / Behavioral Health
Consum
erP
ortal
Consumer Pharmacies Hospital
Social Services
Substance Use Inpa�ent MH Facility CMHC PCP
Case Management Utilization Management
Enrollment
Assessm
ents
Coordination Plan
Referrals
Analytics
Outcomes
Consent
Authorizations
Outbound C
laims
Clinical R
egistries
Provider Registry
HIEs Insurance
Provider P
ortal
Treatment Guidelines
Population Based
Evidence
Clinical Research
Medicaid Medicare BC/BS MCO
Local Health Dept.
Perspectives
Inbound C
laims
Dashboard Alerts Missed Medica�on Refills Missed Appointments Arrests
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CASE STUDY: COORDINATED BEHAVIORAL CARE
New York City Health Home
Coordinated Behavioral Care
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Phased Implementation
managing scope
Mutual Agreement Netsmart and CBC agreed on scope
changing requirements
Project Management Increased frequency of project meetings to support aggressive timeline
7/12 12/12 01/13 2/13
GO-LIVE Initial Screening
SF-12 Provider Connect
HIE Integration Events
Measures
CBC Implementa�on Timeline
CBC
Install Requirements Capture
Team Training
Build
End-User Training
30 days
Inspiring Success
HEALTH • DISABILITIES │HOME CARE │ HOUSING │ EMPLOYMENT • WORKFORCE │ EDUCATION │ YOUTH • FAMILIES
PLANNING & POSITIONING FOR A CHANGING HEALTHCARE LANDSCAPE: Presented by: Boris Vilgorin
Vice President Managed Care & Business Development
Youth and Families
Education
§ Established in 1934 § Serving 110,000 New Yorkers Annually § $280 Million Operating Budget § Workforce of 7,500
§ 1.7 Million Square Feet of Space § 350 Locations § 16 Subsidiaries (non-‐‑profit & for-‐‑profit) § 15 Successfully Completed Mergers,
Acquisitions and Receiverships of New York City Non-‐‑Profits
§ Provider of Technical Assistance & Management Consulting to non-‐‑profit & for profit entities.
CORE OPERATING AREAS
Health
Disabilities
Housing
Homecare
OVERVIEW FEGS HEALTH & HUMAN SERVICES
FEGS HEALTH & HUMAN SERVICES 3
Employment/ Workforce
Development
NEW YORK STATE POPULATION
OVERVIEW, CHALLENGES AND
STRATEGIC DIRECTIONS
FEGS HEALTH & HUMAN SERVICES
NEW YORK STATE HIGH NEED POPULATION
All Other Chronic Conditions
306,087 Recipients $698 PMPM
Mental Health and/or Substance Abuse 408,529 Recipients
$1,370 PMPM
Long Term Care
209,622 Recipients $4509 PMPM
Developmental Disabilities
52,118 Recipients $10,429 PMPM
$6.5 Billion 50% Dual 10% MMC
$10.7 Billion 77% Dual
18% MMC
$2.4 Billion 20% Dual
69% MMC
$6.3 Billion 16% Dual 61% MMC
Total Complex N=976,356
$2,338 PMPM 32% Dual
51% MMC
FEGS HEALTH & HUMAN SERVICES Informa�on provided by New York State Department of Health
NEW YORK STATE MEDICAID CHALLENGE
§ Medicaid Accounts for 40% of NYS State Budget and Deficit
§ Federal ““Affordable Care Act ““ Promotes Change § Governor Appoints Medicaid Redesign Team of all Stakeholders
§ Shrink Medicaid (i.e. Growth Curve)
§ Integrate Health, Behavioral Health, Substance Use Services
§ Mandate Managed Care for All Medicaid and M/M by 2014
§ Don’’t Pay Hospitals for Readmits for Same Disorder < 30 Days
§ Fund ““Health Homes”” for Complex Cases, esp. Mentally Ill
§ Apply Quality Measures, Outcomes and Incentives
§ Use Federal IT Revolution and RHIOs for Standardization
FEGS HEALTH & HUMAN SERVICES
PLANNING FOR ANTICIPATED CHANGES IN
CARE INDUSTRY AND PLANS TO ESTABLISH
CARE MANAGEMENT ENTITY
FEGS HEALTH & HUMAN SERVICES
COORDINATED BEHAVIORAL CARE
HEALTH HOME IMPLEMENTATION
FEGS HEALTH & HUMAN SERVICES
Care Management
Accessing Shared Infrastructure Services
& IT Resources Through CBC
Lead Nassau County Health Home
CBC Designated Co-‐‑Lead Bronx Health Home
Co-‐‑ Manager Suffolk County Health Home
Partner in Manha�an and Brooklyn Health Homes
Downstream Service Provider
FEGS HEALTH & HUMAN SERVICES
FEGS HEALTH HOME PARTICIPATION
WHY HEALTH HOMES?
§ 90% FMAP for 2 Years
§ Reduced Healthcare Costs by Improving Outcomes, Including:
Lowered Rates of Emergency Room Admissions
Reduced Hospital Re-‐‑Admissions (& admissions)
Reduced Polypharmacy
Decreased Reliance on Long-‐‑Term Care Facilities
Improved Wellness, Access, Quality of Life
Improve HEDIS indicators
FEGS HEALTH & HUMAN SERVICES
WHAT IS A HEALTH HOME?
§ Not a Residence or Building § A Care Management Model
§ A Formal Network of Providers, including medical, mental health and substance abuse, social services which form an integrated system of care
§ The Provider Network is Linked by IT § The Health Home takes primary responsibility for a client in assuring that
essential health and social needs are met.
§ The Care Coordination is the one Medicaid Funded Service
FEGS HEALTH & HUMAN SERVICES
WHICH CLIENTS ARE ELIGIBLE FOR A HEALTH HOME?
§ People with Medicaid who have:
§ At least two chronic medical conditions
-‐‑ OR –
§ One chronic medical condition and at risk for another
-‐‑ OR -‐‑
§ One serious and persistent mental health condition
CHRONIC CONDITIONS INCLUDE:
§ Mental Illness
§ Substance Use Disorder § Asthma
§ Diabetes § Heart disease § Obesity/ Overweight (BMI over 25) § HIV/AIDS § Hypertension
FEGS HEALTH & HUMAN SERVICES
HEALTH HOME IT REQUIREMENTS
§ Structured Information Systems
§ Systematic process to follow-‐‑up on tests, treatments, services and, and referrals which is incorporated into the patient’s plan of care.
§ Health Record System allowing plan of care to be accessible to the interdisciplinary team
§ Use of HIT and RHIO data. § Structured Interoperable Health Information Technology Systems
§ Join RHIO or qualified health IT entities for data exchange § Supports the use of evidence based clinical decision making tools
§ Comply with the current and future version of the Statewide Policy Guidance
FEGS HEALTH & HUMAN SERVICES
LESSONS LEARNED
§ Governance/Decision Making Process
§ Be�er Process of Identifying and Enrolling Clients § Simple Tracking System
§ Payment Alignment for Network Providers
§ Hospital Participation/Cooperation § Policy and Procedure Management
§ Network Management
§ IT Development
§ Data Management
FEGS HEALTH & HUMAN SERVICES
TRENDS, PLANNING & OPERATIONAL CONSIDERATIONS
§ Emergence of Care Management As Major Core Competency In Health Care Delivery
§ Care and Services will be Fully Integrated § Coordination and Collaboration Will Be Essential with hospital networks and
provider networks
§ Increased emphasis on data analytics to assess medical acuity of client population, and manage financial risk
§ Sharing/Coordination of Health Information through Regional and Other IT Networks
§ Negotiate Capitated Rates with Managed Care Companies
§ Integrated IT Strategy Is Essential
FEGS HEALTH & HUMAN SERVICES
TRENDS DRIVING FUTURE SERVICE DELIVERY & PLANNING
Service Integration
Quality
Measuring Outcomes/ Data Management
Managing Outcomes/Performance
Leveraging Human Capital
Collaboration/Partnerships
Technology
Care Management Competency
INFRASTR
UCTURE Managing Financial Risk
Program Innovation
Building Scale
OPPORTUNITY
SERVICE
5
NEW HEALTHCARE PARTNERSHIPS/DIRECTIONS
NYS Medicaid Program
(NYS DOH)
Managed Care Organizations
Payment for Care Management Services
Behavioral Health Developmental Disabilities Homecare
BEHAVIORAL HEALTH
HEALTH HOMES (LIBA and CBC)
DD-‐‑ DISCO’’s (Alliance Care Network)
MLTC (SinglePoint Care
Network)
IPA
Medical Budget Risk Arrangement Medical Budget Risk Arrangement Medical Budget Risk Arrangement
Medical Budget Risk Arrangement
Payment for Care Management Services
Service Provider
Service Provider
Service Provider
Service Provider
Service Provider
FEGS HEALTH & HUMAN SERVICES
FEGS HEALTH & HUMAN SERVICES
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Boris Vilgorin Vice President Managed Care & Business
Development FEGS [email protected]
Thank You! Contact Information
Kevin Scalia Executive Vice President Netsmart Technologies [email protected] Twitter: @kscalia