Innovating for social change shsc and uknowa
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Innova&ng for Social Change: SHSC and uknowa Carlo Perez David Kim
description
A presentation on how uknowa's technology could be leveraged to enable positive, social change in the Social Housing industry. The aim of the presentation was to solicit for feedback and interest in building a pilot program.
Transcript of Innovating for social change shsc and uknowa
Innova&ng for Social Change: SHSC and uknowa
Carlo Perez David Kim
The Opportunity
Together we can…
• Reduce maintenance costs by up to 25% • Improve mental wellness for tenants • Address thousands more service requests per year • Create on-‐going work for social housing tenants
Who We Are
David Kim, PhD Candidate • Associate Dean, University of Toronto • Director of Partnerships, uknowa.com • [email protected]
Carlo Perez, PEng, PMP • Adjunct Professor, Humber College • Founder & CEO of uknowa.com • [email protected] • @perez_carlo
What is uknowa?
No Searching No Worrying No Guessing
How does it work?
Post a Job Receive Bids Hire+Review
uknowa good startup?
• Self-‐funded, established 2009 • Team of 9 from the Silicon Don Valley • Partnered with MaRS • $2M+ jobs • Next steps
A CASE FOR ACTION uknowa as a plaOorm for social change
KEY CHALLENGES: 1. Cost efficiency 2. Building Maintenance 3. Customer Service
Challenge 1: Cost Efficiency
• InvesYng $950 million in repairs and maintenance over 10 years (Real Estate Asset Investment Strategy, December 2, 2008)
• $640-‐million backlog of repairs (Global Toronto, March 3, 2011)
• EsYmated repair backlog of $200 million to $250 million (The Star, January 6, 2010)
Challenge 2: Building Maintenance
• 43% -‐ Very Poor, Poor, Fair (Quality of General Maintenance)
• 40% -‐ Very Poor, Poor, Fair (Overall condiYon of apartment or unit)
• 50% -‐ Strongly Disagree, Disagree, Neutral (EasyTrac is an easy way to report + check the status of service requests )
Source: 2008 Tenant Surveys
Challenge 3: Customer Service
• Contractor Accountability (More collaboraYon, quality incenYves, review the work)
• Accessibility & Transparency (Access work orders online, create more ways to enter work requests)
• Tenant Empowerment (Expand apprenYceship program, train tenants to do own work)
Source: 2007 ConversaYon Café on Contract Management
CREATING POSSIBILITIES uknowa and SHSC
A SYSTEM THAT: 1. Improves Tenant SaGsfacGon 2. Saves Money 3. Creates jobs for tenants and small business
The Vision
How are you helping my business?
• Instantly connect with available contractors (Post once, have all contractors see informaYon, no calling/searching)
• Hire someone right for the job (Verified qualificaYons, tenant worker, local small business)
• Fast, online cost esYmates – pick your price (Built-‐in due diligence -‐ up to 8 bids online, auto-‐scheduling visits)
Source: 2008 Tenant Surveys
How are you helping my tenants?
Activities Outputs Outcomes
Train tenants Tenants trained to use the system
Tenants are more empowered
Apply for jobs on the site Employment Economic Self Sufficiency through entrepreneurial skills
Use of the uknowa tool Saved time Tenants and staff would reduce time needed for repairs
Using uknowa to post/monitor repairs
Better informed tenants Increased satisfaction with services
Monitoring repairs and providing contractor feedback
Better informed tenants Increased community engagement/empowerment
Working on jobs using the site More experience through work
Develop entrepeneurial skills
Using uknowa on computers More experience with computer use
Increased exposure to technology
Searching for job opportunities on uknowa
Finding more job opportunities
Increased access to job opportunities for small business/entrepreneurs
Social Benefits:
HOW DOES IT WORK? uknowa Demo
Setup Tenant Worker Profiles
Tenant Workers Sign Up -‐ Provide locaYon/skills -‐ Provide licensing and credenYals
InformaYon Verified -‐ uknowa verifies informaYon -‐ Workers populate profiles -‐ Workers solicit Reviews
Step 1: Post/Verify
Tenants Request Work -‐ System collects logisYcal informaYon -‐ Tenants can upload photos
Staff Verifies InformaYon -‐ System automaYcally asks common quesYons -‐ Can request details online -‐ Move job into ‘Accept’ state
Step 2: Quotes from TCHC Pool
Tenant Workers NoYfied -‐ Instant noYficaYon -‐ Get complete job informaYon -‐ Respond only if available -‐ System fallback to local businesses
Staff (or Tenant Selects) -‐ Allow tenant to provide selecYon feedback -‐ SelecYon approved by TCHC -‐ Work scheduled online
Step 3: Work Complete and Review
Tenant Feedback -‐ Tenant can provide feedback directly -‐ Provider can provide a response -‐ Transparency and accountability -‐ Tenant empowerment
