Innervate Event June 2009

Business Value of Lotus Connections Business Value of Lotus Connections

I amI am


Agenda

Drivers & Social Collaboration @ IBM

Social Software & UC2 tools & Integration

Examples


IBM LocationsMobile Employees <<< 75+ acquisitions since 2002 >>>

IBM FACTS

• 350K+ employees

• 200K+ contractors

• 170 countries

• 2,000 locations

• 50% of employees have less than 5 years experience


IBM conducts business in a rapidly changing environment

Work environments are more complex

Matrixed organizations

Organizational changes

Mergers / Acquisitions

Global companies

Telecommuting / Remote workers

Work is increasingly collaborative

Increased Specialization

Ad hoc projects

More interactions with unknown people


Demographic´pressure is increasing

19% of the entire American workforce holding executive, administrative and managerial positions will retire in the next five years

In the year 2000, there were more people receiving pensions in Italy than people working (22 versus 21 million)

Within the next seven years, 33 million people in Japan (26% of the population) will be over 65 years old

By 2016, the number of individuals aged 60-64 in Australia is expected to almost double

Source: Beazley, et. al, Continuity Management, Mackay, Alan. “Mature Age Workers: Sustaining Out Future Labor Force.” An Ageless Workforce - Opportunities for Business' Symposium Conference Paper. August 27, 2003. www.ageing.health.gov.au/ofoa/wllplan/aawpapers.htm, Time to act quickly on aging.” The Japan Times Online. August 23, 2002 www.japantimes.co.jp/cgi-bin/getarticle.pl5?ed20020823a1.htm, A. Paulli, “Pension systems and gradual retirement in Italy”, September 2000, p.17 ,


Steve Mills, Senior VP IBM Software Group, challenged IBMers to submit ideas about how to do the following with social software:

Enable client-facing employees to be more innovative and effective Enable product development to be more innovative and effective Collaborate better with clients and partners

Mills also created a budget for wide-spread social software adoption efforts


Collaborative capabilities

Bu

sin

ess

valu

e

20101995 2000 2005

Notes Mail

BluePages

w3-Web site

w3-role-basedSametime v1

Web Conferences

QuickPlace

TeamRooms

Forums

BlogsWikis

WorldJamThinkPlace

Pro

duc

tivity

C

olla

bora

tion

Inno

vatio

n

Tagging

Dogear

TAP

Sametime v7.5

Rendezvous

InnovationJam

ValuesJam

Word processingSpreadsheets

Communities

Reputation

“One wayinformation

source”

“Connect and exchange”

“Ecosystem, highly interactive and reputation-

based”

Cattail

Activity Explorer

External Communities


Enterprise 2.0 at work in IBM:

IBM used ´Facebook´ long before we started selling itProfiles

Productivity driven savings of $194M per year


Blogs

83,580

85,052

35,094

August 2007

60%

60%

65%

% increase

50,000Comments

51,000Entries

23,000 (67 countries)

Users

August 2006

We host ± 40.000 Blogs, Sept ‘08They generate more publicity then our communications department..

IBM érs get feedback from the crowd which can be used to improve our services

Enabling every employee to publish and discuss their ideas

out in the open


Increased search satisfaction

50% of user searches end with clicks on user-tagged

content

Dogear

Productivity driven savings of $4.5M per yearBased on: 286, 586 average search visits per week.

Each IBMer saves 12 seconds per search visit today

Share 427,233 public and tagged bookmarks


The goal: provide context, develop cultures, and grow capabilities that individuals need to be able to perform effectively

And host 12000 + communities of many different interests

Communities


Related Bookmarks

Related Blogs & Forums

Related ProfilesSearch satisfaction has increased by 50% with a

productivity driven savings of $4.5M per

year


Open, collaborative global ideation forum

Demonstrates that every IBMer can be an innovator

Surfaces innovative solutions to specific challenges

Creates a culture in which collaboration & interaction across silos is essential for innovation

Impact: • 135K unique users• 14,000 ideas• 150+ “wins” with $400M business impact (savings, revenue, productivity)


Instant messaging helps IBM avoid approximately $780K per month in phone usage alone

Number of unique users per day

260,000

Number of times IM used per day instead of phone

4

Number of minutes per call 2.5

Phone rate $0.015

Average savings per day $39,000

Average savings per month(20 business days per month)

$780,000

Average savings per year $9,360,000

April 2005:

IM is used as both a phone and email substitute. In addition to avoiding phone usage charges, organizations may also expect a decrease in the amount of email traffic and storage (and the costs associated with those).


Web conferencing helps IBM avoid approximately $6M per month in travel costs

Number of meetings 161,700

Average participants per meeting 6

Percent of meetings requiring people to travel 15%

Percent of people, per meeting, that would travel

50%

Price of travel per person $1,000

Number of meetings requiring travel 24,255

Number of people traveling to meetings 72,765

Travel savings per year $72,765,000

Travel savings per month $6,063,750

2004:


Agenda



Examples


IBM Lotus Software is built on open standards, WebSphere Application Server for scalability and supports REST/ATOM standards for easy extensibility

Out of the box plug-ins for your existing collaboration products increasing adoption

We’ve made a multi-million dollar commitment to ongoing social software development and created the first center for social software

IBM & award winning partners have the skills to customize a unique solution for your company

Thousands of customers deployed Lotus Connections or using hosted solutions making it the fasted growing software product ever at IBM

IBM Lotus a proven leader in Collaboration


IBM Lotus Connections 2.5


IBM Lotus Sametime 8.5

Presence Awareness

Encrypted IM with Rich text, Emoticons

Integration with Microsoft Office, Lotus Notes and Microsoft Outlook

Video, VoIP chat in the enterprise

Telephony Integration

File Transfer, Screen Capture

Web Conferencing

Mobile Clients

IM Federation

Open Programming Model

Persistent Chat Rooms

Real-Time Community Collaboration Tools

Instant Screen Share

Location Services


Extending Real-time Collaboration to Communities

Engage community members in open discussion

Broadcast questions, let experts volunteer to help

Take polls

Search through questions already asked with answers


Consider integrating with existing collaborationtools such as email clients, discussion forums, wikis and teamsite repositories – integrate the Person Card!

How about your: HR portal? Intranet news site? Existing employee white pages application? Internal Q&A applications?


Agenda



Examples


Deutsche Bank video:


Lotus users

Tivoli users

Business Partners

SOA Community

Innervate Event June 2009

Education

Transcript of Innervate Event June 2009