Ingwelala Member Research 2013. Ingwelala MemberResearchIngwelala Overall ResponseRate Overall...

Ingwelala Member Research

2013

Ingwelala Member Research Ingwelala Overall

Response Rate

Overall Sample Respondents % Completed

Ingwelala Overall 209 165 77.8

Age Group Sample Respondents % Completed

Less than 35 5

35 to 45 33

45 to 55 56

55 to 65 57

65 + 14

Length of Ownership Sample Respondents % Completed

< 1 year 1

1 to 5 years 7

5 to 10 years 21

10 to 20 yrs 44

20 years + 92

2013/11/07 (5321); p. 3 of 115

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• Would have hoped for more than 78% response• Experts tell us

• 78% is good• Other 22% probably don’t have strong feelings and should not affect much

We asked members to rank what should the main objectives of Ingwelala ?


Importance Ranked:

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• 34% of members rated “Conservation and environmental preservation” as their first choice

• 30% of members rated “Game viewing and wildlife experience” as their first choice

• 60% rated “Game viewing and wildlife experience” as their 1 or 2 choice

• 55% rated “Holiday home” as their 3rd choice and 6% as choice 1

• 50% chose “Meeting and Socialising” as their last (5th) choice, but 28% rated it 1st

• The highest % was members under 35 in age

• “Recreation” was rated 4th by 41%


General Modal option highlighted (option with highest % responses)

Does Ingwelala meet your requirements of:

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A natural and pristine bush getaway 0.0% (0) 3.6% (6) 96.4% (159)

A holiday in the bush 4.2% (7) 0.6% (1) 95.2% (157)

A place to spend leisure time 2.4% (4) 1.8% (3) 95.8% (158)

20.6% (34) 6.1% (10) 73.3% (121)A place to entertain friends and colleagues

Not Required No Yes

• In line with expected • Interesting that 20% don’t see Ingwelala as a entertainment venue.• No variation between ages groups and length of ownership



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The Ingwelala bungalow building style was based on the original rondavel. It has developed with modifications and enhancements on that theme. Ingwelala should now move to a more modern design:

21.3% (35) 32.9% (54) 12.8% (21) 24.4% (40) 8.5% (14)

The current level of time, effort and resources devoted by Ingwelala to conservation in the broader sense is appropriate

1.8% (3) 7.9% (13) 17.6% (29) 63.0% (104) 9.7% (16)

:

StronglyDisagree

Disagree Neutral Agree StronglyAgree

• Expected more members to want an increase in conservation effort• Some support to change building style but majority 54% happy with current

54%



Levies have been kept close to inflation over the last few years. For the investment in Ingwelala and the services offered, Ingwelala levies are:

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0.6% (1) 3.7% (6) 73.2% (120) 18.9% (31) 3.7% (6)

Too Low BelowAverage

Reasonable High ExtremelyHigh

23%

• Probably suggests its correctly placed• Need to build up the reserves• Indications are that they are lower than other time share developments and holiday homes

Poor Below Avg. Good Excel


Board and Communication Modal option highlighted (option with highest % responses)

Board communication to members

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The standard,attitude and effectiveness of the board

0.6% (1) 2.5% (4) 23.3% (38) 51.5% (84) 22.1% (36)

74%

3.1% (5) 7.4% (12) 27.6% (45) 38.0% (62) 23.9% (39)

The standard, attitude and effectiveness of the management team at Ingwelala

77%

1.8% (3) 4.3% (7) 19.0% (31) 43.6% (71) 31.3% (51)

Reserve general communication0.6% (1) 4.9% (8) 17.2% (28) 41.1% (67) 36.2% (59)

The Ingwelala website 1.2% (2) 0.6% (1) 9.8% (16) 39.3% (64) 49.1% (80)

• Overall good- board communication may be improved- but newsletter is seen as that• Website good and used by members regularly - 85%

97% Ave, Good and Excel

94% Ave, Good and Excel


Board and Communication Modal option highlighted (option with highest % responses)

Ingwelala should officially use Facebook and Twitter for communication

The board should actively look to extending Ingwelala boundaries by acquiring adjacent or near by property:

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3.1% (5) 3.1% (5) 14.1% (23) 33.1% (54) 46.6% (76)

StronglyDisagree


30.7% (50) 7.4% (12) 52.8% (86) 9.2% (15)

Would not use

Don't Know No Yes

• Good indication that members want more land!• About R6m indicated• With the price of land in area unfortunately that won’t buy much• May need to look with others• Board does keep track


Member Behaviour Modal option highlighted (option with highest % responses)

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Unacceptable members behaviour at sightings should be reported by other members and the member subject to disciplinary procedures

3.1% (5) 5.6% (9) 6.8% (11) 54.9% (89) 29.6% (48)

StronglyDisagree


85%

• 16% don’t think there is a problem at sightings• Board reluctant to introduce too many rules• Members need to discipline themselves• Fines should be imposed on reported bad behaviour


Developments Modal option highlighted (option with highest % responses)

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I support extended cellphone coverage: 3.6% (6) 56.4% (93) 40.0% (66)

Don't Know No Yes

• Mixed view on cell phone coverage• Some members already installing boosters• Concerns over cells ringing in camp• Concerns over increased usage and possible business being based at Ingwelala• Strict rules may need to be implemented

• 77% against further recreational facilities, 65% against social gatherings, 32% for the pub being reopened.

• 60% want ranger hiking trails• Solar and light need to be controlled – 86%• Support for one single vehicle per bungalow used on the property (outside of the camp) at

any one time – 90.3%

N/A V. Poor Below Avg. Good Excel.


Services Modal option highlighted (option with highest % responses)

Quality of the overall service offered by the workshop

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2.4% (4) 5.5% (9) 23.0% (38) 37.0% (61) 25.5% (42) 6.7% (11)

2.4% (4) 1.2% (2) 6.1% (10) 20.6% (34) 50.9% (84) 18.8% (31)

Quality of the overall service offered by the reception

0.0% (0) 1.2% (2) 1.2% (2) 7.9% (13) 40.6% (67) 49.1% (81)

• Workshop rated OK by majority, but may still need attention• Other services all rated good by majority of members• Hours of services and shop acceptable to 69%• Only 14% want lock up garaging• 85%+ rated admin staff good


Infrastructure Modal option highlighted (option with highest % responses)

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% (154)

Ingwelala needs more water holes and viewing sites

4.3% (7) 65.9% (108) 29.9% (49)

Bush clearing should take place around hides and waterholes to facilitate better viewing

11.6% (19) 53.0% (87) 35.4% (58)

Don't Know No Yes


Shop Modal option highlighted (option with highest % responses)

The shop is run on a basis of convenience to members and covers direct costs. The shop prices are fair:

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8.6% (14) 19.6% (32) 71.8% (117)

Don't Know No Yes


Comments

2013/11/07 (5321); p. 19 of 115


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We received 22 pages of very useful comments.

The members opinions are very important and all will be taken seriously. Hopefully Ingwelala will be significantly improved with your suggestions.

The board and management will have to digest these and decide on actions. We will report back as full as possible.

Thank You!

Ingwelala Member Research 2013. Ingwelala MemberResearchIngwelala Overall ResponseRate Overall...

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