Ingredients for Success:
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Ingredients for Success: Growing IT Skill Sets Within Technical Services Departments ul Gallagher, MLIS sociate Director scovery Services yne State University Libraries
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Ingredients for Success:. Growing IT Skill Sets Within Technical Services Departments. Paul Gallagher, MLIS Associate Director Discovery Services Wayne State University Libraries. Paul Gallagher, MLIS Associate Director for Discovery Services, WSULS - PowerPoint PPT Presentation
Transcript of Ingredients for Success:
Ingredients for Success:Growing IT Skill Sets Within Technical Services
Departments
Paul Gallagher, MLISAssociate DirectorDiscovery ServicesWayne State University Libraries
Paul Gallagher, MLIS
• Associate Director for Discovery Services, WSULS
• Adjunct Faculty for WSU School of Library and Information Science
• Ten years of I.T. experience including application development, technology education, and systems administration
• Graduate of WSU’s School of Library and Information Science
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B61 silver bullet fusion bomb by Greg Goebel – Public Domain
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Acquisitions & eResources
Digital Library PublishingDiscovery Services
Collections Management & Discovery Services
CMDS: Overview
• Aggressive switch to electronic resources
• Summer 2011: New Vision– Creation of several new teams
• Highly experienced staff
1997 – 502,6602011 – 111,284
Discovery Services Experience
• 10 FTE
• 210 years combined experience
• Average 21 years experience
Means two things…
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What can we do?
What we can do!
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Analysis
Design
DevelopmentImplementation
Evaluation
What we can do:Needs Analysis
– Incrementally add skills for individual tasks• Task analysis• Staff interviews
What we can do:Infrastructure Development
• Do staff have the right tools?• Do staff have access to emerging software?• Where does documentation go?
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Staff Interviews
• They don’t know what they don’t know• Pride
What we can’t or shouldn’t do
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What we can’t / shouldn’t do
– Make I.T. staff from other or non-professional roles– Not try to create new skillsets in areas with
established expertise – Union / job ranking concerns
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What we can’t / shouldn’t do
– Not try to create new skillsets in areas with established expertise (i.e. cataloging)• What is the value of
converting a good cataloger into an entry level I.T. staff member?
What we can’t / shouldn’t do
– Union / job ranking concerns• CANNOT have Library Assistants do I.T. work
What we’re doing
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What we’re doing
– Leverage existing training resources– Professional Development Coordinator– Cross training workshops– Improving documentation/intranet– Onboarding
– Culture shift
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What we’re doing:Professional Development Coordinator
• Designed to help provide learning and development resources for all staff
• Currently focused on management & leadership training
What we’re doing:Cross Training Workshops
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What we’re doing:Cross Training Workshops
• Each staff member will have to do a training session in an area of interest/benefit
• Monthly sessions• Management too!
• Ideas so far:– MARC Management w/ MARCEdit– Basic scripting w/ I.T. staff– ILS data loading review
What we’re doing:Onboarding
• Progressive Projects Training• “New Librarians Round Table”• Getting started meetings
What we’re doing:Documentation/Intranet
What we’re doing:Develop a culture of learning
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Tips for success
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B61 silver bullet fusion bomb by Greg Goebel – Public Domain
*bri* @ flickr
Tips for success:
• Identify needs based on workflow and task analysis (remember ADDIE! & iterate)
Analysis
Design
DevelopmentImplementation
Evaluation
Provide Tools for Success
• Provide tools for employees to learn– Make part of evaluation
process
• What training & development resources do YOU already have available?
• Don’t make silos from I.T.– Integrate/Collaborate– Identify barriers to success
Develop a culture of learning
Paul GallagherAssociate DirectorDiscovery ServicesWayne State University Library [email protected]
