Inglés Turístico - IFEF · index of units unit 1 grammatical introduction. unit 2 touristic...

N T O R

Curso

Inglés Turístico

Duración: 50 horasModalidad: PresencialDel 05/03/12 al 21/03/12

Horario: 09.30h. - 13.30h.Lugar: Bóveda de Santa Elena

IFEF

Manual desarrollado por Plan 3, Planificación, Estrategia y Tecnología.

1

I N D E X O F U N I T SUNIT 1 GRAMMATICAL INTRODUCTION.

UNIT 2 TOURISTIC EXPRESSIONS AND VOCABULARY.

UNIT 3 PHONICS: LISTENING, PRONUNCIATION AND INTONATION

UNIT 4. ROLE PLAYING.

INDEX OF SECTIONS

SECTION 1 INTRODUCTION

1. 1. AN INTRODUCTION TO TOURISM ………………………….…………………….3

SECTION 2 INTRODUCTION AND IDENTIFICATION IN ENGLISH

2.1 . WHO IS HE? …………………………………………………………………………...8

2.2 . HOW CAN I GET TO THE CATHEDRAL? ………………………………………...12

SECTION 3 TOURIST SERVICES

3.1 SELLING A HOLIDAY………………………………………………………………...19

SECTION 4 BOOKINGS AND TOURIST INFORMATION

4.1 AT THE HOTEL ……………………………………………………………………….27

4.2 AT THE TRAVEL AGENCY ………………………………………………………….31

4.3 AT THE RESTAURANT ………………………………………………………………38

4.4 SHOW ME YOUR PASSPORT ………………………………………..…………….45

SECTION 5 CUSTOMER SERVICE

5.1 HOW CAN I HELP YOU? …………………………………………………………….48

5.2 I WANT TO COMPLAIN ……………………………………………………………….51

SECTION 6 ADMINISTRATIVE ENGLISH

6.1 ON THE PHONE ……………………………………………………………………...56

6.2 YOUVE´GOT E-MAIL ………………………………………………………………...60

2

SECTION 1 INTRODUCTION

1. AN INTRODUCTION TO TOURISM

UNIT 2 TOURISTIC EXPRESSIONS AND VOCABULARY

VOCABULARY

1. Put the words from the list into the correct boxes below. Some words may appear in more than one box. See the examples.

Airline art gallery beach boarding card charter flight

check-in-deck currency departure lounge excursion

foreign exchange in-flight magazine insurance policy museum

passenger plane price war railway sightseeing stagecoach

tour guide tourist train road travel agent travellers cheques

Money Tourism People&jobsTourist

attractionsAir travel Other transports

Art gallery Airline

3

UNIT 4 ROLE PLAYING

SPEAKING AND WRITING

2. Look at these pictures of well-known tourist attractions. Can you identify them? In which of the ten countries listed bellow are they located?

a. Britain b. China c. Egypt d. France e. Greece

f. Italy g. Peru h. Russia i. Spain j. USA

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3. In groups, prepare the questions you will need to ask in order to get this information. Work from another group and ask your questions.

UNIT 1 GRAMMATICAL INTRODUCTION

5

GRAMMAR

4. TO BE

a) Look at the examples.

I’m Jonathan Is he a football player? You’re my teacher

She isn’t Mary

b) Complete the table.

Positive Negative Interrogative

I´m (I am)

You……(You are)

He´s ( He is)

She…. (She is)

It ……( It is)

We´re (We are)

You….. (You are)

They ….(They are)

I´m not (I am not)

You aren´t (you are not).

He isn´t (He is not).

She …… (She is not)

It …… (It is not)

We aren´t ( We are not)

You …… (You are not)

They …… (They are not)

Am I?

…….. you

…….. He?

…….. She?

…….. It?

……..we?

……..you?

……. they?

5. Complete the space with the verb to be.

1. I ´m /am an Italian girl.

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2. My father …………at work.

3. Trixi and Felix …………my cats.

4. Trixi …………in the garden.

5. Felix …………on the floor.

6. My green pencil ……….on the floor, too.

7. The other pencils ………..in my pencil case.

8. My mother …………in the kitchen.

9. Susan and Betty …………good friends.

10. They ………..good at sports.

6. Write the previous sentences into negative and interrogative.

UNIT 3 PHONETICS: LISTENING, PRONUNCIATION AND INTONATION

LISTENING

Audio: What does she look like?

Video: Describing people, places and things

SECTION 2 INTRODUCTION, AN IDENTIFICATION IN ENGLISH

2.1 WHO IS HE?


VOCABULARY

7

GREETINGS AND INTRODUCTIONS

1. Complete the dialogue with the words in the box.

Fine I´m name´s Nice this you

Liz: Hi. My ………. Liz

Monica: Hello, Liz ………. Monica.

Liz:Oh, hi, Jack. How are you?

Jack: I´m ………, thanks. How ………?

Liz: OK, thanks Monica …is my friend, Jack.

Monica: ……… to meet you

Jack: Hi, Monica.

UNIT 4 ROLE PLAYING

SPEAKING

2. Work in a group of three. Have conversations like the one in exercise one.

UNIT 3 PHONETICS: LISTENING, PRONUNCIATION AND INTONATION

LISTENING

3.

8

a. Listen and complete

A. Hello. My name is ……………… What’s your name?

J. Hi, my name is John, nice to meet you. Where are you from?

A. I’m from ………………… and you?

J. I’m from ……………, and where do you ……..?

A. I live in Palma. What do you do?

J. I’m a ………………

A. How ………….. are you?

J. I’m 31 years old. Are you ……….?

A. No, I’m not.

J. What’s your telephone ……………?

A. My telephone number is …………………

J. Please, can you ………….?

A. Yes, of course, ……………

J. Thanks (…………)

A. ………… see you soon

J. Bye

A. Bye

b. Listen and complete the form.

Name …………….

Nationality ……………

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Address ……………

Age …………....

Profession ……………..

Telephone number …………….


GRAMMAR

POSSESSIVE ADJECTIVES

my

your

his

her

its

our

your

their

Mi / mis

tu / tus

su / sus

su / sus

su / sus

nuestro/a/os/as

vuestro/a/os/as

su / sus

a. Look at the examples

She lives with her grandparents.

Name …………….

Nationality ……………

Address ……………

Age …………....

Profession ……………..

Telephone number …………….

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I´ve got two brothers, their names are Tom and Mark.

5. Complete the table.

Singular

Plural

I……….

We our

You……

You……

She her

They…..

He……. It………

6. Complete the sentences with possessive adjectives.

1 He's from Spain. ………..name's Alberto.

2 They're married. ……….children's names are Lauren and Daniel.

3 We're brothers. …………parents are French.

4 She's eight. ………..brother's nine.

5 I'm British. …………name's Peter.

6 You're students. …………books are in the classroom.

2.2 HOW CAN I GET TO THE CATHEDRAL?


VOCABULARY

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1.

UNIT 4 ROLE PLAYING

2. Work in groups asking and giving information from the city map.


GRAMMAR

PRESENT SIMPLE

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Singular

Plural

I ….

We go

You ……

You……

She goes

They…..

He……. It………

3. Write the following sentences in a negative form (don't, doesn't, isn't, aren't).

1. I go to school everyday

2. Laura is very tired.

3. My hobby is collecting stamps.

4. Hugh has breakfast at seven.

5. Thomas and Nick play tennis all day.

6. The plane is full.

7. I read a lot of books.

8. The children like ice cream.

9. I love playing with the computer.

4. Choose the correct answer.

1. Do you live in London?

o Yes, I do.

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o Yes, I am.

2. Does she usually go to the cinema?

o Yes, she does

o Yes, she do.

3. Where do you live?

o I live in Manchester.

o Yes, I do.

4. Does he always get up at seven?

o Yes, he do

o Yes, he does.

5. Does Peter go to school everyday?

o No, he does not.

o No, he don't.

6. How often do you play football?

o I play football everyday.

o Yes, I do.

7. Do you often take the train?

o Yes, I am.

o Yes, I do.

8. Does your mother live in Houston?

o Yes, she does.

o Yes, she do.


TELLING THE TIME

What time is it’?

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5. Match the two ways of telling the time.

Short form Long form

1. It’s eight a. It’s twenty past eight.

2. It’s eight fifteen. b. It’s eight o’clock.

3. It’s eight thirty. c. It’s quarter to nine

4. It’s eight forty-five d. It’s half past eight.

5. It’s eight twenty e. It’s quarter past eight.

6. Write the times in two different ways.

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UNIT 4. ROLE PLAYING

SPEAKING AND WRITING

7. Write a description of your maps and explain them to your group.

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LISTENING

Audio: Asking and Giving Information.

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Vídeo: Giving Directions in English

SECTION 3 TOURIST SERVICES

3.1 SELLING A HOLIDAY

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UNIT 4 ROLE PLAYING

READING AND SPEAKING

1. Look at these slogans and extracts from advertisements connected with tourism (1-11). Match them with the destinations and services (a-k)

A Eurostar train London to Paris

B holidays for people aged over 50

C Portugal

D brochure supply service for Australia and New Zealand.

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E Iberia group airline

F an American airline

G skiing in the Canadian Rockies

H Australia

I golf holidays in the us mountains

J Afican safaris

K car ferry company

2. Work in pairs. Fill in the chart below for a town or city that you know well, but that your partner doesn’t. You have to sell this holiday destination to your partner.

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VOCABULARY AND SPEAKING

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3. Look at this list of specialist holiday types. What do they involve? What sorts of customer are they like to appeal to? Make notes

4. Look at these extracts from travel agency computer screens and print outs. Which is from?

- the booking authorization form

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- the booking details ( new transaction)screen?

- the printout from the payment history screen?

- the printout from the document history screen?

1.

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5. Using the information on the computer screen and printout extracts, how would you answer these questions from a customer in your travel agency?

1. Which tour operator are we going with?

2. What am I signing here?

3. What´s the flight number of the return flight?

4. What time does the flight get back?

5. What´s the hotel called?

6. How much is the visa payment?

7. What´s the total cost of the holiday, including car hire?

8. What´s the basic cost without the car hire?

9. When can I to collect the tickets?

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GRAMMAR

PRESENT CONTINUOUS

Singular

Plural

I am singing

We

You ……

You……

She ….

They are singing

He……. It………

6. Using the Present Continuous tense, fill in the blanks with the correct forms of the verbs shown in brackets.

Look at the example:

He is working hard. (to work)

1. I …………………………. the questions. (to answer)

2. You …………………………. boots. (to wear)

3. We …………………………. for work. (to look)

4. She …………………………. her friend. (to call)

5. He …………………………. a house. (to build)

6. They …………………………. supper. (to cook)

7. We …………………………. a story. (to tell)

8. You …………………………. for the bus. (to wait)

9. I …………………………. a book. (to read)

10. It …………………………. . (to snow)

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7. Change the affirmative statements given in Exercise 6 into negative statements.


He is working hard. (to work)He is not working hard.

8. Change the affirmative statements given in Exercise 6 into negative statements.


He is working hard. (to work)Is he working hard?


LISTENING

Audio: Conversation

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SECTION 4 BOOKINGS AND TOURIST INFORMATION

4.1 AT THE HOTEL


VOCABULARY

1.

UNIT 4 ROLE PLAYING

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READING

2. Reading and complete, then practice in groups.


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GRAMMAR

HAVE GOT

3. Complete the table.

Affirmative Negative Interrogative

I I have got a dog. …………………….. ………………

You You have got a bike. …………………….. ………………..

He ………………… He has not got a beard. ..........................

She ............................ …………………….. Has she got a sister?

It It has got a window. ……………………… ………………….

We ……………….. ………………………….. Have we got a car?

You …………………. You have not got time. …………………

They ………………… ……………………….. Have they got money

4. Complete the sentences with the correct form of have got.

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1. They …………….some fruit.

2. He' …………lots of friends.

3. I'm busy, I …………got a lot of time.

4. This apartment is great, it'…………a lot of space.

5. What…….. you ………….?

6. ……..you …………a pen?

7. …… you …………a pencil?

8. We ………… any juice.


LISTENING

Audio: Hotel check-in

Vídeo: Asking for Information at the hotel

Vídeo: English for Hotel and Tourism Checking into a hotel

4.2 AT THE TRAVEL AGENCY


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VOCABULARY

1. Look at this list of types of holidays. Match each one with the correct drawing and with the appropiate phrase from a publicity brochure.

a. Adventure b. Camping c. Cruise d. Driving/tourism e. Farm stay

f. Fly-drive g. Independent/backpacking h. Package/beach

i. Safari/wildlife j. Self-catering k. Skiing l. Trekking

UNIT 4 ROLE PLAYING


2.

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3 Complete this customer enquiry form and practice in pair.

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4. Read the conversation and practice with your group.

Do you have any flights to Sydney next Tuesday afternoon?

Reservations clerk: — Northwind Airways, good morning. May I help you?

Mary Jones: — Yes, do you have any flights to Sydney next Tuesday afternoon?

Reservations clerk: — One moment, please... Yes. There´s a flight at 16:45 and one at 18:00.

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Mary Jones: — That´s fine. Could you tell me how much a return flight costs? I´ll be staying three weeks.

Reservations clerk: — Economy, business class or first class ticket?

Mary Jones: — Economy, please.

Reservations clerk: — That would be €346.

Mary Jones: — OK. Could I make a reservation?

Reservations clerk: — Certainly. Which flight would you like?

Mary Jones: — The 16:45, please.

Reservations clerk: — Could I have your name, please?

Mary Jones: — My name is Mary Jones, that´s M-A-R-Y J-O-N-E-S.

Reservations clerk: — How would you like to pay, Ms. Jones?

Mary Jones: — Can I pay at the check-in desk when I pick up my ticket?

Reservations clerk: — Yes, but you will have to confirm this reservation at least two hours before departure time.

Mary Jones: — I see.

Reservations clerk: — Now you have been booked, Ms. Jones. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. The flight number is NWA 476.

Mary Jones: — Thank you.

UNIT 4 ROLE PLAYING

5.

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LISTENING

Vídeo: At the travel Agency.

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4.3 AT THE RESTAURANT


VOCABULARY

1. Use the following words to complete the sentences below.

bill, bottle, dessert, drinks, fish and chips, hungry, menu, non-smoker, order, restaurant, table

1. Guest: A for two, please.

2. Waiter: Smoker or ?

3. Guest: Non-smoker, please.

4. Waiter: Here you go. Would you like to see the ?

5. Guest: Yes, please. We are very .

6. The guests look at the menu.

7. Waiter: Are you ready to ?

8. Guest: We'd like , please.

9. Waiter: Would you like any ?

10. Guest: An orange juice, a coke and a of red wine.

11. The guests have finished their meals.

12. Waiter: Would you like a ?

13. Guest: No, thank you. Could we have the please?

UNIT 4 ROLE PLAYING

WRITING AND SPEAKING

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2.


VOCABULARY AND WRITING

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3.

4. In the exercise below, pretend that someone is asking you the question in italics. Choose the best, most polite response:

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1. Can we get the bill, please? Please ask someone else, sir. I'm a little busy. Sure, I'll tell your server ( waiter/waitress) to bring it. I'm not your server.

2. (Handing you money) Here you go. Don't pay me. Pay at the cash register. Why are you paying me? Please pay at the cash register. Please pay at the cash register.

3. Can I order from you? That's why I'm here. Yes, what would you like? Yes, you must order from me.

4. Hey, get me another gin and tonic! I'm sorry, but I can't serve you any more alcohol. You're drunk. Go home. No, no more alcohol, OK?

5. (Customer yelling/screaming) Sir, please keep your voice down. Please don't scream so much. No screaming, sir!

6. This beer tastes stale. That's impossible. It's from a fresh keg. It's your imagination. I just changed the keg. That's strange. It's from a fresh keg. Here, let me see it.

UNIT 4 ROLE PLAYING


5. Read the dialogue and practice it with your partner.

Ordering a Meal

1. Hi. How are you doing this afternoon?

2. Fine, thank you. Can I see a menu, please?

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1. Certainly, here you are.

2. Thank you. What's today's special?

1. Grilled tuna and cheese on rye.

2. That sounds good. I'll have that.

1. Would you like something to drink?

2. Yes, I'd like a coke.

1. Thank you. (returning with the food) Here you are. Enjoy your meal!

2. Thank you.

1. Can I get you anything else?

2. No thanks. I'd like the check (bill - UK English), please.

1. That'll be $6.75.

2. Here you are. Keep the change!

1. Thank you! Have a good day!

2. Bye.

6. Read this dialogue and use the menu bellow to practice ordering food in a restaurant.

Waiter: Hello, Can I help you?

Kim: Yes, I'd like to have some lunch.

Waiter: Would you like a starter?

Kim: Yes, I'd like a bowl of chicken soup, please.

Waiter: And what would you like for a main course?

Kim: I'd like a grilled cheese sandwich.

Waiter: Would you like anything to drink?

Kim: Yes, I'd like a glass of Coke, please.

Waiter... After Kim has her lunch.: Can I bring you anything else?

Kim: No thank you. Just the bill.

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Waiter: Certainly.

Kim:I don't have my glasses. How much is the lunch?

Waiter: That's $6.75.

Kim: Here you are. Thank you very much.

Waiter: You're welcome. Have a good day.

Kim: Thank you, the same to you.

Starters

Chicken Soup $2.50

Salad $3.25

Sandwiches - Main Course

Ham and cheese $3.50

Tuna $3.00

Vegetarian $4.00

Grilled Cheese $2.50

Piece of Pizza $2.50

Cheeseburger $4.50

Hamburger deluxe $5.00

Spaghetti $5.50

Drinks

Coffee $1.25

Tea $1.25

Soft Drinks - Coke, Sprite, Root Beer, etc. $1.75


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LISTENING

Audio 1: Ordering in a restaurant

Audio 2: Ordering in a restaurant

Video: At the restaurant

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4.4 SHOW ME YOUR PASSPORT

UNIT 4 ROLE PLAYING


1. Complete and practice this conversation in pairs.

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VOCABULARY

2. Write the correct words from the box.

Pilot scanner cockpit crew hand-bag trolley control panel boarding pass airhostess suit –case customs official meal tray luggage security check captain dimensions aircraft aisle co-pilot passport luggage belt passenger luggage compartment

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1. 2. 3. 4.

5. 6. 7. 8.

9. 10. 11. 12.

13. 14. 15. 16.

17. 18. 19. 20.

21. 22. 23.


LISTENING

Audio: Airport check-in

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SECTION 5 CUSTOMER SERVICE

5.1. HOW CAN I HELP YOU?

UNIT 4 ROLE PLAYING

READING AND WRITING

1. Read the conversation between a client and a rental clerk and create a similar one using the formal expressions. Work in pairs.

CAR HIRE PLACE

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2. Read the conversation and complete. Then practice with your partner.

CAR HIRE PLACE

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I´d like to reconfirm my flight

Reservations clerk: — Northwind Airlines............................

Daniel Adams: — Hello. I´d like to reconfirm my flight, please.

Reservations clerk: — May I have your name and flight number, please?

Daniel Adams: — My name is Daniel Adams and my ..............number is 374.

Reservations clerk: — When are you leaving?

Daniel Adams: — On May 11th.

Reservations clerk: — And your .....................?

Daniel Adams: — Buenos Aires.

Reservations clerk: — All right. Your seat is confirmed, Mr. Adams. You´ll be arriving in Buenos Aires

at ................ p.m. local time.

Daniel Adams: — Thank you. Can I pick up my ............. when I check in?

Reservations clerk:Yes, but please check in at least one hour before departure time.

5.2. I WANT TO COMPLAIN


VOCABULARY AND SPEAKING

1.

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UNIT 4 ROLE PLAYING

SPEAKING

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UNIT 4 ROLE PLAYING

SPEAKING

1. Look at the suggested responses above, then choose one or more of the situation below and act out the conversation in pairs.

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- dirty hotel room(guest to hotel reception)- rude hotel staff (tour rep to hotel manager)- not supply enough brochures (travel agent to tour operator)- lost suitcase at airport (passage to baggage attendant)

2. Read the following complaints and responses. Then match the complaints with the responses. The first one has been done for you.

a. 2 b....... c........ d........ e........


GRAMMAR

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SHOULD AND SHOULDN´T

Affirmative

I/You

He/She/It should be organized

We/You/They

Negative

I/You

He/She/It shouldn’t drink coffee

We/You/They

3. Write advice for the waiter Tim with should and shouldn’t and the words in the brackets.

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1. (eat hamburgers)

2. (train at a gym)

3. (wear practical shoes)


LISTENING

Audio: Asking for services.

Vídeo: Asking for assistance

SECTION 6 ADMINISTRATIVE ENGLISH

6.1 ON THE PHONE


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VOCABULARY

PHONE GREETINGS

more informal

identifying the listener Is that Bruno Zola?Could I speak to Bruno Zola, please?

Is that Bruno? Are you Bruno?Is that you, Bruno?

saying who you are (Yes,) speaking. Yes (it is).

introducing yourself It’s Elena. I’m Elena.This is Elena. Here is Elena

Asking people to speak slowly/speak up

Sorry, could you speak slowly, please? Yes, sure.Could you speak up, please? Yes, of course.

Ending a phone conversation

When you phone for information, you can often end with phrases like this:

o OK, I think that’s everything I need.

o OK, I think I’ve got all the details

o Thanks. You’ve been very helpful.

o Thanks very much for your help.

o Bye bye. Goodbye.

UNIT 4 ROLE PLAYING

WRITING AND SPEAKING

1. Complete and act out in pairs.

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GRAMMAR

PAST SIMPLE

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REGULAR VERBS IRREGULAR VERBS

Affirmative

I

You

He

She worked

It

We

You

Negative

I

You

He play tennis

She didn´t

It go out

we

You

They

Base form Past simple

Drink

Eat

See

Come

write

Drank

Ate

Saw

Came

wrote

Interrogative

I

You

He go to school?

Did She

It have dinner?

We

You

They

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2. Write positive sentences in simple past.

1. he / the question / answer

2. you / a question / ask

3. the dog / bark

4. they / us / call

3. Rewrite the sentences in the negative.

1. They collected postcards.

2. You jumped high.

3. Albert played squash.

4. The teacher tested our English.

5.


LISTENING

Vídeo: On the phone.

6.2 YOU´VE GOT E-MAIL


WRITING

1.

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READING

2. The following text is from an online travel agency. Read the text carefully and answer the questions on the text.

The hotel has 8 Standard, 6 Deluxe, 4 Family rooms and 9 Cottages. Rooms have hot and cold

shower and private balcony. Room service and laundry are available. All rooms except Cottages

offer air conditioning.

Each room has two single beds, Family rooms have 4 single beds. All rooms (except for Cottages)

have televisions. If you wish to make a reservation or request more information simply complete the

form. Our travel staff will typically respond to any request in 1 working day. A confirmation of your

booking will be sent to you via e-mail (and fax if required).

If for any reason you need to cancel your booking we would ask you to do so as early as possible by

e-mailing our travel staff.

Questions on the text.

1. Showers There are no showers in the Cottages.There is a shower in every room.Only the Cottages have showers.

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2. Air Conditioning There's no air conditioning available in the Cottages.Air conditioning is available in every room.Air conditioning is only available in the Cottages.

3. Except for the Family rooms, all rooms are ... double rooms.Twin-bedded rooms.Single rooms.

4. To book a room you must ... respond in one working day.Send a fax.Fill in a form.

5. Everyone who makes a reservation will receive a confirmation via ... fax.E-mail.Air-mail.

3. Write an e-mail to your partner advising him a visit to Cádiz.

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Inglés Turístico - IFEF · index of units unit 1 grammatical introduction. unit 2 touristic...

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