By:Nilesh KumarKaran Sanan

VamsiA. Jagadish Chandra

PrasadNeha PhandaNandini Sinha

Infosys and GDM.

◦GDM as an outsourcing tool, best

performance, low cost and minimized risk.

◦High process paralleled with high quality.

◦Working of GDM and its benefits.

◦Challenges faced because of competitors.

Development of model by Infosys to deliver IT

services.

Working of Infosys GDM.

GDM as a competitive edge for Infosys.

Disadvantages of GDM.

Differentiation of GDM at Infosys w.r.t.

competitors.

Maximizing workforce and minimizing cost.

Vision :- “To be a globally respected

corporation that provides best-of-breed

business solution, leveraging, technology,

delivered by best-in-class people”

Mission:- “ To achieve our objectives in an

environment of fairness, honesty and

courtesy towards our clients, employees,

vendors and society at large.”

Founded :- July 2, 1981

Headquarters :- Bangalore,

US HQ :- Fremont , California

Key people :- N R Narayana Murthy (Chairman) & (Chief Mentor) Kris

Gopalakrishnan (CEO) & (MD) S. D. Shibulal (COO) &

(Director)

Revenue :- US$ 3.16 billion (2009)

Net income :- US$ 1.16 billion (2009)

Total assets :- US$ 4.45 billion (2009)

Employees :- 103,905 (2009)

It has offices in 22 countries and development centers in India, China Australia,

UK, Canada and Japan.

Infosys defines, designs & delivers technology-enabled business that help

Global 2000 companies Win in a Flat World .

Infosys is the largest publicly traded IT services exporter in India

providing services to 315 large corporations, such as GE and

Nortel, predominantly in the USA.

It was the first Indian company to list on the Nasdaq stock

exchange in 1999.

Subsidiaries:-

1. Progeon Ltd: The Infosys BPO arm.

2. Infosys Technologies (Shanghai) Company Limited: The

company's base in China.

3. Infosys Australia Pty Ltd: Infosys' Australian venture.

4. Infosys Consulting Inc: The company's foray into the consulting

business.

In 1981, N R Narayana Murthy and six others Nandan

Nilekani, N. S. Raghavan, Kris Gopalakrishnan,S. D.

Shibulal, K. Dinesh and Ashok Arora started the Infosys.

In 1982, Infosys opened an office in Bangalore which soon

became its headquarters.

Infosys got it first client -- Data Basics Corporation from the

US.

Nagavara Ramrao Narayana Murthy

Founder & Ex.CEO of Infosys.

Born On August 20,1946.

Born into Madhva Brahmin Family in Mysore

Education:-B.E. From NIOE,Univ.Mysore 1967.

Masters From IIT Kanpur,1969.

His first position was at IIM Ahmedabad as

chief system programmer.

He joined PATNI computer systems, Pune.

Murty met wife Sudha Murty was an

engineer working in TELCo.(Tata Motors)

They have two kids- Rohan & Akshata.

Nandan Nilekani (born June 2, 1955) is an Indian

entrepreneur and businessman.

He studied at Bishop Cotton Boys School Bangalore, and

then at St. Joseph's High School Dharwad, and later into IIT,

Bombay where he graduated with a B.Tech in Electrical

Engineering in 1978.

Nilekani served as CEO and MD of the company from March

2002 to April 2007.

He has an estimated net worth of the Indian rupee

equivalent of US$1.3 billion.

He is an Indian industrialist, software engineer and

one of the 7 founders of Infosys Technologies.

Kris obtained M.Sc. (Physics) in 1977 and M. Tech.

(Computer Science) in 1979 both from IIT, Madras.

During 1987-1994 he headed the technical

operations of KSA/Infosys as a vice president.

He is current CEO of Infosys and the Chairman of

the Indian Institute of Information Technology and

Management (IIITM), Kerala.

Dividing the project into three different categories.

Two Types of GDC(Global Development Centers) – ODC and PDC.

Deployed the resources and activities simultaneously with each module dealing with

one aspect of the project.

Major Components:

Knowledge Playback.

Daily Handoffs.

Quality Control.

Continuous Improvement.

Distribution of Staff between Onsite and Offsite locations.

Recruiting and Training the right kind of people.

Billing for Cross Border Teams.

Connectivity of the locations.

Every week client meetings- Real time meetings: -- Status and

progress of project

Infosys follow a strict mechanism for status reports.

Status reports were delivered to both client and all members

involved in PDC’s & ODC’S.

They follow the simultaneous procedure instead of sequential

method.

Irrespective of location of project, project managers has full

control on project.

For communication between clients and

development centers, Infosys used services of

a) service providers,

b) mix of satellite and fiber optic links.

Multiple satellite links were used – to connect GDC’s

internationally.

Instant messaging, video conferencing are used to

communicate across the Infosys.

GDM Plus

◦ Strategic response to changing market conditions

◦ Integrated delivery model

◦ Execution Excellence

◦ Avoiding risk of predatory pricing of competitors

INFOSYS CONSULTING

◦ Providing IT services

◦ Providing consultancy services

Rapid growth and increase in revenue i.e. US $2

billion in 2005 -06

Brand awareness in offshore through the model

Able to attract the talented workforce

In the year 2005-06 ,40% of the revenue was GDM

based.

Efficient implementation of packages

Reuse of solutions : cost advantage

Strategic benefits to the clients.

Other Indian IT companies providing offshore services. ex :

Accenture, IBM Global Services

Entry of multinationals: In terms of hiring and retaining

talented manpower.

a) Infosys adopted role – based structure.

b) Variable salary structure

Infosys GDM was highly dependent on business from US

based companies.

Infosys faced growing competition from countries like

China and Philippines.

Benchmarking against international quality

standards.

Six Sigma

Detailed checklist

Standard Guidelines & Templates

Competency Mapping

Job allocation according to maximization of skills

at minimum cost.

Setup of various offices and purchasing of

buildings within and outside India.

Use of satellites & fiber optic links with facilities

of alternate routing.

Setting up of BOK.

People knowledge map.

Values & policies:

◦ quality manuals

◦ quality & productivity charters.

Variable component in salary

◦ 50% for top management

◦ 30% for middle management

◦ 10% for junior level staff

Role based structure.

High Compensation

Seamless communication

Closure reports

Daily worksheets

Quality system documentation

Body of Knowledge

Thank you&

Have a nice day…