Infrastructure Management system (IMS) REFERENCE … · The University of Adelaide Slide 2 Job...
Transcript of Infrastructure Management system (IMS) REFERENCE … · The University of Adelaide Slide 2 Job...
The University of Adelaide Slide 2
Job raised by requestor via
the IMS Interface
Job Processed by UofA Facilities
Support Team
Maintenance Work Order
(MWO) dispatched via
email to contractor
MWO accepted in IMS by
Contractor
MWO actionedon site by
Contractor
MWO completed in
IMSby Contractor
NOTE:This Reference Guide relates to this process.
Service Request - Overview
The University of Adelaide Slide 3
Service Request – Log In
ACTION
LOG IN – using your supplied University “A number” and your password
ACTION
CLICK – “Create Service Request” from the Service Request options
Log in screen
Refer end of document for “Service Request” options
WEBSITE: archibus.adelaide.edu.au
The University of Adelaide Slide 4
Refer end of document for “Service Request” options
Service Request - CreateACTION
CLICK – Select to select “Service Desk –Maintenance” to create a Service Request
The University of Adelaide Slide 5
Service Request - Create
Auto-filled Attributes:Auto-fill fields based on your log in details. Attributes can be changed manually for individual Service Request
[note: users can change any of the attributes to ‘customise’ the Requestor and /or Work Location information
ACTION
SELECT – Problem Types from the pull down menu based on the available options
[note: subcategories available under the main problem types – click on triangle to expand]
ACTION
CLICK – Attach Doc.– if required, attach photos or other documents to support your Service Request
ACTION
INPUT – Description of the issue (free text field) to assist in diagnosing the Service Request.
INPUT – Specific date and time: select date and time if these are critical to the request.
The University of Adelaide Slide 6
Service Request – Create: Modifying Auto Fill Attributes
List Request for LocationClick to view the list of Service Request for this location
ACTIONTo MODIFY the Work Location
UNCHECK – ‘Same as requestor’ button
CLICK – Select Location - select Campus/Site, Building, Floor from the pull down menu based on the available options and then ‘click’ the actual Room from the provided plan
ACTIONTo ‘CANCEL’ Service Request
CLICK – Previous to return to the Create Service Request screen
[note: only rooms that are occupied or have a University presence will be highlighted for selection]
[note: it the Service Request relates to a external area, select the ‘closest’ room and provide appropriate comments in the “description’ area]
The University of Adelaide Slide 7
Service Request - CreateACTIONTo ‘Submit’ the Service Request
CLICK – Submit to view the submit the request, the detail will be displayed in the Service Request Submitted –Overview screen.
Service Request Submitted – Overview screenSummary of the submitted Request
[note: change any of the attributes to ‘customise’ the Requestor and/or Work Location information]
ACTIONTo create a another new Service Request
CLICK – Create New Request to return to the Create Service Request screen
The University of Adelaide Slide 8
Maintenance Work Orders (MWO) – FAQs
I have forgotten my password?From the log in screen you can access the “Forgotten Password” function
I have forgotten the IMS website https://archibus.adelaide.edu.auClick the link in your initial email
I cant log in to the IMSs websiteYou need a valid and activated University of Adelaide “A number” to log in.
I can not find the room where the issue is locatedIf you cant find the room, select the site, building and then describe the location in the “Description” field.
The issue on site is potentially dangerousContact The University of Adelaide – Facilities Support Team by phone ASAP.
The issues Problem Type is not on the listDescribe the problem in the “Description” field.