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ADMINISTRATION GUIDESAP BCM INFRASTRUCTURE SOFTWARE VERSION 6.0 SP5 DOCUMENT VERSION 2.0 (23.4.2009)

COPYRIGHT

Copyright 2008 SAP AG. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries, pSeries, xSeries, zSeries, z/OS, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, Informix, i5/OS, POWER, POWER5, OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Oracle is a registered trademark of Oracle Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. MaxDB is a trademark of MySQL AB, Sweden. SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

ADMINISTRATION GUIDETABLE OF CONTENTS

23.4.2009

TABLE OF CONTENTS1. Introduction ....................................................................................................................................................... 1 2. High Availability Controller (HAC) ................................................................................................................ 5

2.1. Installing and removing HAC instances.................................................................................. 5 2.2. Starting and stopping instances ............................................................................................... 6 2.3. Architecture ............................................................................................................................. 6 2.3.1. Management process................................................................................................... 7 2.3.2. Inter-HAC communications ........................................................................................ 7 2.4. Service parameters................................................................................................................... 8 2.5. Service application interfaces.................................................................................................. 9 2.5.1. Windows process......................................................................................................... 9 2.5.2. Windows service ......................................................................................................... 9 2.5.3. Web server monitoring................................................................................................ 9 2.5.4. Shell monitor and controller ..................................................................................... 10 2.6. External alarm interface ........................................................................................................ 11 2.6.1. Alarm format............................................................................................................. 11 2.6.2. Transportation methods............................................................................................. 13 2.6.2.1. Alarm log file................................................................................................ 13 2.6.2.2. HTTP alarm Destinations ............................................................................. 13 2.6.3. HAC alarms............................................................................................................... 13 2.6.3.1. Initialisation .................................................................................................. 14 2.6.3.2. Configuration................................................................................................ 14 2.6.3.3. Process .......................................................................................................... 14 2.6.3.4. Watchdog ...................................................................................................... 15 2.6.3.5. Interhac ......................................................................................................... 15 2.6.3.6. Elements ....................................................................................................... 15 2.6.3.7. Redundancy ................................................................................................. 163. Virtual Unit Administrator (VUA) ............................................................................................................... 17

3.1. Installing and starting VUA................................................................................................... 17 3.2. Using graphical user interface (GUI) .................................................................................... 18 3.3. Adding virtual units ............................................................................................................... 21 3.4. Adding software components ................................................................................................ 22 3.5. Adding hotfixes .................................................................................................................... 23

SAP BCM INFRASTRUCTURE

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23.4.2009

ADMINISTRATION GUIDETABLE OF CONTENTS

3.5.1. Adding hotfixes to base installation.......................................................................... 23 3.5.2. Adding hotfixes to software component................................................................... 23 3.6. Removing hotfixes ................................................................................................................ 24 3.6.1. Removing hotfixes from base installation ................................................................ 25 3.6.2. Removing hotfix from software component............................................................. 25 3.7. Changing base installation .................................................................................................... 26 3.8. Upgrading software components........................................................................................... 27 3.9. Updating configuration variables .......................................................................................... 28 3.10. Removing virtual units ........................................................................................................ 28 3.11. Removing software components ......................................................................................... 28 3.12. Committing all changes....................................................................................................... 29 3.13. Refreshing system view and clearing changes.................................................................... 29 3.14. Clearing log view and changing logging level.................................................................... 29 3.15. Using command line options............................................................................................... 294. Infrastructue Administrator (IA) .................................................................................................................. 31

4.1. Installing and starting IA....................................................................................................... 31 4.2. Using graphical user interface (GUI) .................................................................................... 31 4.3. Using system model .............................................................................................................. 34 4.3.1. System element ......................................................................................................... 34 4.3.2. HAC Nodes............................................................................................................... 34 4.3.3. Virtual units............................................................................................................... 35 4.3.4. Other software......................