1

2

What is the first contact that a tourist has when traveling to Granada?

Once they arrive to Granada the first contact usually are tourist offices, but before reaching its destination tourists investigates where it goes and what is going to find (culture, tradition, monuments, interesting information .. .)

For it, they do the simplest and easiest, what they have at their disposal, and that is internet.

The tourist has access to a myriad of information on the web, for it the tourist destinations offer such information officers sites (or not) and in different languages to improve accessibility to the traveler.Granada as a destination that has many visitors from different countries, the countries of the tourists who visit us more are:Spain, France, Japan, Russia, United Kingdom and Germany.

Option to choose different languages on the information web page

3

The web pages that use to be more visited according to each country are:

Spainwww.andalucia.org www.granadatur.es

Francehttp://granadatur.com/fr/

Japanhttp://www.arukikata.co.jp/city/GRX/spot.html

http://www.tripadvisor.jp/Attractions-g187441-Activities-Granada_Province_of_Granada_Andalucia.html

Russiahttp://www.turgranada.es/microsite/ru/

http://www.algranada.com/2013/02/blog-post_10.html#.VH2M1fmG9h4

United Kingdom http://granadatur.com/en/

Germanyhttp://granadatur.com/index.php?id=322

http://www.turgranada.es/de/

4

Where to find tourist information apart from the

tourist offices?The tourist information offices are not the only ones that offer tourist information.There are many sources of information that are sometimes not apparent but may serve the traveler in case you can not go to an office. Here are

-Hotels or different accommodations

- Provincial Federation of Hotel and Tourism Companies of Granada

-Police -Touroperators

-Bars and restaurants -El Corte Inglés

-Chats -People

5

some examples in Granada:

Purpose of the tourist offices of GranadaJunta de Andalucía:

- Inform to tourists by phone and web (andalucia.org)- Reception material for subsequent distribution (make in Málaga, brochures)- Update schedules (buses, trains, etc) as well as monuments, hotels and even

rental cars and bike.- Organization of cultural events- Realizan statistics

6

City Hall:

- Inform- Community manager (update any data and social networks)- Grant permits for the filming of movies in the province- Culture calendar (inform on the activities of the city, schedules, if they are

free or not ....)- Provide the material to the tour guides- The web give information of the congresses (granadatur.com)

County Council:

- Basically only informs (of sights, hotels, transport, schedules, etc) both the city and the province of Granada.

- Answer emails and letters- Daily update of the web (turgranada.es): It is the most visited of the province

and the upgrade of social networking takes a tourist to the office.

Junta de Andalucía

7

They promote activities

of sustainable tourism and rural tourism

Council8

The Provincial Tourism Board of Granada increases the promotion with the same budget.The activities carried out by the county council of Granada is rural tourism and nature (Alpujarra, Sierra Nevada, etc) because this it is an optimized segment. And also it promotes the artistic and cultural heritage of Granada (Alhambra, Albaicín, sight of city center), even, white tourism (Sierra Nevada), active tourism (in the coast and enotourism) and gastronomy.

9

Council

10

Council

Active tourism White tourism

11

City Hall

Alhambra

Generalife

Albaicín

They carry out the promotion of the history of the city of Granada and obviously the artistic heritage as the Alhambra, Generalife and the Albaicin (World Heritage Site).

They also do not forget the religious tourism, gastronomy with tapas, flamenco and culture of Granada.

12

City Hall

13

Tapas and gastronomy Cuevas in Sacromonte. Flamenco

Religious tourism

14

Organization chart of:Junta de Andalucía.

COUNCIL.

15

City Hall.“Concejalía delegada de turismo, presidencia y fiestas mayores”.

16

Main functions 17

of:Junta de Andalucía

Consejería de turismo y comercio:To the Department of Tourism and Commerce, under the powers conferred on the Autonomous Community by the Statute of Autonomy for Andalusia, correspond those related to tourism, trade and crafts, through planning, management, promotion and the development of such materials.Viceconsejería:Under the guidance of the person holding the Ministry, has the following powers:

a) Assist the person holding the Ministry in monitoring the effectiveness of its governing bodies.b) Monitor the coordinated functioning of all organs of the Ministry, and to exercise the functions of direction and momentumc) Establish programs for inspection and evaluation of services of the Ministry, as well as determining the necessary actions to improve planning systems, management and organization and rationalization and simplification of procedures and working methods Counseling.d) Propose measures of organization of the Ministry, and direct the operation of common services through the instructions and orders of service.e) Assume the direction in the development, implementation and monitoring of the budgets of the Ministry.f) Promote the planning of information systems and communication.g) Perform the top leadership of the entire staff of the Ministry.h) Exercise legal advice to the person holding the Ministry in the development of the functions that correspond to it and, in particular, in the exercise of its legislative power and the production of administrative acts that competition and the other organs of the Ministry.i) Inform the matters to be submitted to the Governing Council and the General Committee of deputy ministers and Viceconsejeras.j) To direct the policy of development cooperation in tourism and trade, in coordination with the Ministry responsible for external action.k) Ensure that the implementation of mainstreaming the principle of equality between women and men in all activities of the Department.

l) To promote and organize the Andalusian Council of Tourism, ensuring the good working of the operation.m) To promote and monitor the social partnership in the area of counseling.

18

n) Manage appointments and nominations corresponding to dependent colleges of the Ministry or those where it belongs, according to specific rules.o) To promote and coordinate projects under the policies of the European Union and cooperation with national and international public and private entities.p) To promote and coordinate the relations of the Ministry with other Departments, agencies and entities.q) Exercise the other faculties, prerogatives and functions assigned to local regulations.The head of the Viceconsejería person shall ensure compliance with the decisions taken by the head of the Ministry person, as well as monitoring the implementation of the programs of the Ministry.Depend directly on the Viceconsejería:a) The General Secretariat for Tourism.b) The General Technical Secretariat.c) The Directorate General for Trade.

Secretaría General para el Turismoa) The formulation of strategies and programming guidelines for tourism planning.b) The promotion, development, implementation and monitoring of the General Plan of Tourism or planning tools to implement them.c) The preparation and processing of proposals and projects related to tourism planning and promotion planning.d) The promotion of tourism economic activity and those actions within the various instruments and programs management of tourism resources, promoting diversification and design of new tourism products in the context of public-private partnerships.e) Training and preparation of the draft resolution on the reporting procedures of golf courses and attractions.f) The promotion of innovation and technological upgrading of enterprises and tourism establishments.g) The internal and external promotion of Andalusia as a tourist destination.h) The promotion of direct tourism marketing through new technologies.i) The control of the exploitation of tourist accommodation establishments whose ownership is of the Management Board of Andalusia.j) The establishment of guidelines and programs tourist information service provided by the tourism offices and in particular with respect to the Branch Network Andalusia Tourism.k) Any other which it has under the law or are necessary for the exercise of its powers.Reports directly to the General Secretariat for Tourism Directorate General of Quality, Innovation and Development of Tourism.

Dirección General de Calidad, Innovación y Fomento del Turismoa) Planning, monitoring and evaluation of quality tourism strategy, under the General Plan of Tourism.b) The design and planning of actions aimed at strengthening innovation and technological upgrading of enterprises, establishments and tourist services.

19

c) The preparation and processing of proposals and management projects related to tourismd) The management and implementation of actions and programs aimed at supporting and promoting tourism, as well as those aimed at enhancing the quality and innovation.e) The coordination of the Registry of Tourism of Andalusia.f) The development, monitoring and evaluation of inspection plans for tourism.g) The management and control of services, tourism companies and establishments, as well as any other competition in tourism attributed inspection regulations.h) Actions to promote the improvement of infrastructure and tourism services.i) The establishment of measures to ensure the effectiveness and ensuring the rights granted to the users of tourist services.j) The prospective design and coordination in tourism statistical analysis studies.k) The dissemination of the results of those investigations that contribute to the understanding and improvement of Andalusian tourism.l) The promotion of training and development of tourism professionals people.m) Any other duties under the law in force.

The head of the Directorate General of Quality, Innovation and Development of Tourism person action strategy boost in tourism-oriented quality care and care for tourists.

City councilThe local offices of the Andalusian hold the following functions and powers within its province:a) The ordinary representation of the Ministries whose peripheral services are assigned at the Provincial Delegation and, where appropriate, of departmental or agency dependent on Ministries.b) Direct, under the functional dependence of the corresponding administrative centers, administrative units belonging to the Delegation.c) To head the staff of the Delegation and powers of administration and management of the ordinary that expressly delegated.d) Establish regular channel of connection with the central services of the Ministries whose peripheral services are assigned to the Territorial Delegation and, without prejudice to the powers conferred on the holders of government delegations of the Government of

Andalusia, with organs peripherals central government and local authorities of Andalusia in matters within its competencee) Transfer orders and instructions on matters within its competence to holders of the General Secretaries of Provincial Councils whose peripheral services are assigned to the Territorial Delegation, without prejudice to

20

Article 21.3 of this Decree.f) Exercise of administrative powers in respect of those powers that are vested and, if appropriate, regarding those competencies of peripheral services that have attached.g) Any other functions attributed to them, devolved or delegated.A Territorial Delegation of Public Works, Housing, Tourism and Trade are ascribed outreach services the Departments of:

- Development and Housing.

- Tourism and Commerce.

City Hall

a) Coordination Festivity of Tourist Interest of Granadab) Information and promotion of tourism resources.c) Participation in the formulation of planning instruments of the local tourism system.d) Design policy of self-owned tourism infrastructure.

Where to find tourist information apart from the tourist offices?The tourist information offices are not the only ones

-Hotels or different accommodations

21

that offer tourist information.There are many sources of information that are sometimes not apparent but may serve the traveler in case you can not go to an office. Here are some examples in Granada:

- Provincial Federation of Hotel and Tourism Companies of Granada

-Police -Touroperators

-Bars and restaurants -El Corte Inglés

-Chats -People

Bibliography● www.andalucia.org ● www.granadatur.es ● http://granadatur.com/fr/ ● http://www.arukikata.co.jp/city/GRX/spot.html ● http://www.tripadvisor.jp/Attractions-g187441-Activities-

Granada_Province_of_Granada_Andalucia.html ● http://www.turgranada.es/microsite/ru/

22

● http://www.algranada.com/2013/02/blog-post_10.html#.VH2M1fmG9h4 ● http://granadatur.com/en/● http://granadatur.com/index.php?id=322 http://www.turgranada.es/de● Google images● http://www.juntadeandalucia.es/turismoycomercio● http://www.granadatur.com/informationpoint_list/● http://www.granadadirect.com/info/oficinas-turismo-granada/● http://www.juntadeandalucia.es/turismoycomercio/opencms/

organigrama/consejeria.html● http://www.granada.es/ob2.nsf/in/JFYIQHT/$file/

PRESIDENCIA_TURISMO_0612.pdf ● http://www.juntadeandalucia.es/haciendayadministracionpublica/

clara/gaaListadoFunciones.html?ciwa=1-S3XA9&idOrg=1-4F-8● http://www.juntadeandalucia.es/organismos/turismoycomercio/

consejeria/titular.html● http://www.granada.org/inet/wgr.nsf/xtod/

77BD06A1F39986E0C1256E31007BD83D?open&windice=1,2,2● http://www.juntadeandalucia.es/temas/sectores/turismo/sector-

turistico.html

23