Information Technology Management NARUC/NERC Regulatory Partnership 2012.
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Transcript of Information Technology Management NARUC/NERC Regulatory Partnership 2012.
![Page 1: Information Technology Management NARUC/NERC Regulatory Partnership 2012.](https://reader035.fdocuments.us/reader035/viewer/2022062713/56649f3e5503460f94c5e2a4/html5/thumbnails/1.jpg)
Information Technology
ManagementNARUC/NERC Regulatory Partnership 2012
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CURRENT CURRENT DATABASEDATABASE
NARUC/NERC Regulatory Partnership 2012
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NARUC/NERC Regulatory Partnership 2012
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Work Area
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NARUC/NERC Regulatory Partnership 2012
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Pending Cases
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NARUC/NERC Regulatory Partnership 2012
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Complaint Form
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NARUC/NERC Regulatory Partnership 2012
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Reports
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Complaint Time Overview Report
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Complaint Listing Report
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Utility Adjustment Report
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Average Completion Time Report
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NEW NEW DATABASEDATABASE
NARUC/NERC Regulatory Partnership 2012
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Outlook View of Dashboard
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Outlook View
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Outlook View of Cases
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Outlook View of Cases
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Complaint Form
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17NARUC/NERC Regulatory Partnership 2012
Selecting Utility Company
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18NARUC/NERC Regulatory Partnership 2012
Selecting Contact
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19NARUC/NERC Regulatory Partnership 2012
Enter New Contact Information
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20NARUC/NERC Regulatory Partnership 2012
How to Add Activities
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Adding an Activity - Letter
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Top half of screen
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Adding an Activity - Letter
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Bottom half of screen
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23NARUC/NERC Regulatory Partnership 2012
Opening Document/Attachment
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Left half of the screen
Closed Activities
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Right half of the screen
NARUC/NERC Regulatory Partnership 2012
Closed Activities
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Adding an Activity - Email
Top half of screen
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Adding an Activity - Email
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Bottom half of screen
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28NARUC/NERC Regulatory Partnership 2012
Adding an Activity – Phone Call
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Resolve Complaint
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30NARUC/NERC Regulatory Partnership 2012
Resolve Complaint
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Closed Activities
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32NARUC/NERC Regulatory Partnership 2012