INFORMATION TECHNOLOGY FOR MINNESOTA GOVERNMENT

James KauthInnovation Program Director

Office of the State CIO

Driving Innovation

IT can be a significant catalyst for

change

Governor’s Priorities

Create jobs and improve Minnesota’s competiveness

Improve how state government works to deliver the best services at the best price

Make Minnesota’s tax system more fair

Why Innovate?

“Our goals are to be an agent of change and help government reinvent itself by identifying next-generation technologies that can help state government be faster, more nimble, less bureaucratic and more responsive in the services it provides to citizens, more able to measure and report on outcomes; and to model reform in the reinvention of state IT.”

- State of Minnesota IT Master Plan, April 2012

Reinventing Government

IT is a top expense of state budgets IT directly contributes to business efficiency and

effectiveness Marginalizing IT limits its potential to deliver new value Customers expect services they take for granted elsewhere We need to “catch up” with our government and private sector

peers

More? How about: Big Data Open Government The Social Enterprise Democratization of the Web Ubiquitous computing

Key Drivers

Innovation Program Purpose

The Mission To address government business challenges by soliciting creative ideas from a broad and diverse range of communities.

The Goal To identify opportunities that can result in creative, effective IT solutions that bring new value to Minnesota citizens, businesses and government.

The Program A series of “challenges” that allow MN.IT to mine ideas from employees and others for new or improved:

• Processes• Programs• Applications• Services

The MN.IT Services Functional Org Chart

Government Innovation Opportunity Areas

Back Office InnovationResults in greater efficiency within state government.e.g. IT Consolidation

Public Service InnovationMore effective government services for Minnesotans / improve the state business climate

Crowd-sourcing Ideas Event

MINNOVATION CHALLENGE #1: MN.IT EmployeesJune 1 – June 21, 2013

Best ideas

bubble up!

Comment

& Vote

Ideas

Challenge #1 Theme

Share your ideas for:

• a new way of delivering a government service

• Improving an existing service

• Extending adoption of an innovative @Agency solution

MN.IT Employee

s

Review

Process

Project Work Teams

COOL STUFF

The Innovation Cycle

Awards & recognition

ICAT

Best idea

s bubble up!

Comment &

Vote

Ideas

Innovation Catalyst Team (ICAT)

Purpose • Set the stage for all MN.IT• Engage, interact, sustain

momentum• Discover innovative talent in

the ranks

ICAT Role • Prelaunch: idea seeding• During Challenge: sustain

momentum• Review: Idea filtering, scoring

Team • 15 staff from across MN.IT

“Finally, they’re LISTENING to us!”

A chance to create something new

An access point to leadership that wasn’t there

Transparency that shows we listen and openly respond to staff ideas

The Payoff for Our Organization

The Results: Engagement!

Registered Users by Role #Architecture / Standards / Risk / Security 60

Communications / Planning / Legal 17

Customer Relations / Service Development 28

Data Management / Reporting 82

Network Services / Network Support 58

Procurement / HR / Training / Admin Services

34

Project Management / Analysis / QA 184

Software Design / Development / GIS 254

Supervisor / Manager / Executive 147

System Operations / Support / Service Desk 238

Total 1,102

Target Groups

% User Share

438 users

40%

Metric Final Stat

Employees 2,080 99.9%of all MN.IT staff

Registered Users

1102 53% of MN.IT staff

Active Users

539 25.9% of MN.IT staff

Final idea count

214 ideas

1 in 5 staff had an idea

Comments 690 comment

s

>3 commentsper idea

Votes 3,442 votes

16 votes per idea

IdeaScale IdeaCloud ™

The Next Hurdles

• Managing the ideas• Defining projects • Acquiring resources to implement them

Step 1 Review Summary & Wrap-up

Best idea

s bubb

le up!

Comment &

Vote

Ideas

Minnovation Challenge #1 Theme

Citizen-focused~70 ideas

• Citizen communication

• Citizen engagement• Data governance• Mobile• Policy/standards• Technology solution• Web

Internal/efficiency

~50 bigger ideas• Data governance• Procurement• Benefits• IT Consolidation• Network• BPM

Operational fit~ 90 ideas

• HR - related• Innovation

Program• Cloud Projects• Processes• Service Delivery• Service Mgmt

Step #1 Approach3 Questions:• In scope Y/N• Actionable Y/N• Duplicate ?

Steps 2-4 Review Process Summary

Citizen-focused~70 ideas

• Citizen communication

• Citizen engagement• Data governance• Mobile• Policy/standards• Technology solution• Web

Approach• Rank and filter: top

candidates• Assess these individually• Propose finalists as

projects

Top candidates• Move forward

Other candidates• Archived for future use• Regrouped to internal

Best ideas

bubble up!

Comment & Vote

Ideas

Provide immediate, demonstrable value

Meet the priorities of the program and challenge theme

Measurable outcomes

Development time-frame: 3 weeks - 3 months

Costs that fit within program budget and/or attract investment from interested partners

Goal: build momentum with quick, low cost but meaningful project “wins”

Projects = Results

MN.IT Services has a mature project portfolio

For managing operations projects

Need an independent, innovation project portfolio

With a distinct budget

Internal improvement ideas

Need a model for these popular ideas

Turning Ideas into Projects

Audience reach

beyond MN.IT

Open Innovation Opportunity Areas Governor’s Office interest Enterprise data governance a new priority Annual report/metrics on emerging trends & tech Hackathons, crowdsourcing, civic engagement

Scope of our Next Challenge?

Open Innovation Partnerships

Takeaways& questions?