Information Technology at UMass BostonStrategic Planning for 2005-2015 Information Technology...
Transcript of Information Technology at UMass BostonStrategic Planning for 2005-2015 Information Technology...
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Information Technologyat UMass Boston
Strategic Planning for 2005-2015
Information Technology Services Division
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Run, Grow, Transform the Organization
2(Gartner 2008)
InformationCritical
ProcessesInnovation
ServicesEffectiveness
FunctionsEnablement
Importance to Strategy
Degree of Enterprise Change
Operation TransformationProven Practice
New ways of working
“Do more with less”
“Make a difference”
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5
Trusted partner to
the business for
increasing value &
competitiveness
• Business
Optimization and
Entrepreneurial
focused culture
• Processes
fostering business
innovation
• Proactive
promotion of new
technologies
• Business
Contribution
Metrics
Managing IT like a
Business
• Service and
Delivery-centric
organization
• Customer and
Business Focused
• Formal IT
governance, SLAs
management and
tools
• IT Service Cost
Metrics
IT Organization Maturity Model
Business
Partnership
Informal strategy,
practices and
procedures
Technology-centric
organization
• Basic tools,
informal processes.
• Systems drive
processes and
structure
Technology-centric
organization
• Formal processes,
project
management office
and standards
Process-centric
organization
• Formal standards,
processes, policies
and change mgmt.
• Financial
Management
• Key Performance
Indicators
• Strategic Planning
Service
Aligned
Proactive
Committed
Awareness
Survival
Adapted from “Introducing the Gartner IT Infrastructure and Operations
Maturity Model.” Publication Date: 1 October 2007 ID Number: G00147962
Authors: Donna Scott, Jay E. Pultz, Ed Holub, Thomas J. Bittman, Paul McGuckin
© 2007 Gartner is a registered trademark of Gartner, Inc. and/or its affiliates. All rights reserved.
Improvement requires continuing shift from technology-centric
organization to customer and process-centric organization
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IT is . . .
• Infrastructure and Communications
– Operations/Data Center, Systems/Network, Telecommunication, DL/Video Production
• Applications
– Enterprise Apps, Campus Apps, Web Services
• Educational Technology
– Classroom Technology, Training, Instructional Support, Digital Resources
• Client Services
– Service Desk, Desktop Support
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Some key service statistics FY 09
Services Annual Service Level
Service Tickets 20,600
Web Service Requests 882
Visits to UMass Boston Home Page 3 million +
Courses hosted in Blackboard 834
Training 286 workshops/1096 attendees
Event Support 45 major events; 442 small events
Servers in the data center 200 +
Email messages 24 million +
Lab visits 167,620
ITSD Annual Report for AY 08-09
http://www.umb.edu/it/about/
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Infrastructure2005 2010 2015
Enterprise Architecture
Haphazard; unplanned
RFP for Enterprise Architecture to support Campus Master Plan
Enterprise Architecture Plan in place and implemented in phases
Data Center Decrepit; end-of-life equipment; unsafe; insecure
N+1 rated facility; co-location space for departmentaluse; on-campus disaster recovery site
Modular data center; Holyoke Green Computing Center; off-campus DR site; cloud computing options
Campus Network Flat network; no DHCP or VLANs; frequent broadcast storms
Completely routed network, divided into secure VLANs;upgraded core network equipment
Routing to all new buildings; Gbps to desktop in select areas
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Infrastructure2005 2010 2015
Internet Bandwidth 50 Mbps 260 Mbps Multi-Gbps
Research Computing
Disparate pockets, mostly local desktops
32-node High Performance Computing Cluster; Central multi-terabyte storage;.5 support staff
HPC Cluster campus and off-site; Consortium and inter-campus resource sharing; Research support staff
Network Security Edge router/pseudo-firewall
Redundant firewalls; IPS/IDS;bandwidth shaping;
IPS/IDS for isolated environments; Network Access Controls
Wireless Network 25 access points 100+ N-capable access points; network access control software
Campus saturation with secure wireless in new and existing buildings
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Infrastructure2005 2010 2015
Telecom End of life PBX and Voice Mail systems
Upgraded PBX and Voice Mail; support for VOIP
VOIP deployed to new/retrofitted buildings; Unified Communications implemented
File Storage Disparate Xythos; VMWare; Central File Server; multi-terabyte central storage array
Enterprise-grade,high-availability storage, central and remote
Digital Signage None 16 Digital Signage locations
Enhanced interactive digital signage; link w/ resource scheduling
Building Wiring Cat 3 50% upgrade to Cat 6
Cat 6 or above in all campus buildings
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Applications2005 2010 2015
ERP PeopleSoft(HR V7.6;FIN V7.6; SA V8.0)
PeopleSoft(HCM V9.0; Grants; Finance V9.0; SA V9.0); ID Management and BI initiatives underway
ID Management/Federated Identity in place; BusinessIntelligence in place; enhanced self-service modules
Scheduling/Resource Management
Series25/R25 Classrooms/Events
X25 initiated for space planning
25 Live web-based space and resource planning
Document Management
Keyfile (RegistrarsOffice)
Xythos; personal & department file shares
ImageNOWimplemented; Centralized document & records mgt; workflow development
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Web Services2005 2010 2015
www.umb.edu Static web presence; no development tools; custom coded; non-uniform look & feel; initial simple style sheets & templates
No webmaster role
Branding project complete; new style sheets, templates;
Web Re-architecture project initiated
Webmaster role in place
Web Rearchitecture project and migration (code & content) complete
ContentManagement System (CMS)
Adobe Contribute Adobe Contribute converting to Expression Engine
Enterprise CMS in place
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Educational Technology2005 2010 2015
Learning Management System
Prometheus/Web CTOnline/Web-enhanced courses:195
Blackboard Vista;Review of options underway;834 courses
New/Enhanced Learning Management System1500+ courses
Classroom Technology
10 TEC classrooms;3 auditoria
90 TEC classrooms; 5 auditoria; 24 meeting rooms
2-3 new academic buildings; 1-2 renovated buildings
Instructional Support
Support for Distance Learning; Disparate support services
Coordinated support; Faculty Liaison Program w Library; Digital Learning Studio
Enhanced online support resources; Expanded Faculty Liaison; Enhanced programming; upgrade DLS
Web 2.0 Tools None Wikispaces; blogs; iTunesU; You Tube
E-portfolio;Web 3.0 tools
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Educational Technology2005 2010 2015
Student Labs 220 seats in 5 labs Upgradedcomputers; still 220 seats
Virtual Computing Lab provides expanded access to computing resources
Professional Development
Mostly training in MS Office
Enhanced Training portal; Annual Ed Tech Conference
Enhanced online resources; Additional areas of training, esp for new classroom technology
Classroom Services Portable media Classroom Capture;i-clickers; Portable media
Upgraded classrooms; enhanced video-conferencingcapabilities
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Client Services
2005 2010 2015
Service Ticketing Multiple products ;no centralized service model; minimal reporting/ statistics
Single ticket system w/ self service options, customer surveys, knowledge mgt tools, enhanced reporting
Web-based, enterprise-scalesystem w/ customer satisfaction survey, asset management, integrated phone support
Emergency Support No after-hours support
Weeknights til 10 PM; weekends 9-5
Residence halls will require expanded support hours
Communications Fragmented Redesigned IT web site; IT-News; IT Status/Alerts
Incorporate web 2.0 tools