Information Services

Today: An Introduction

ONLINE SUPPLEMENT

Part III – Information Services:

Engaging, Creating, and Collaborating via Technology

Welcome to the online supplement for Part III of the second edition of

Information Services Today: An Introduction, edited by Sandra Hirsh. This

online supplement contains additional information to extend your learning

and understanding of the topics covered in this book. Specifically, you will

find supplemental online resources, recommended readings, additional

content that does not appear in the book, and other information. See also

the webinars for this section at: http://ischool.sjsu.edu/informationservicestoday/webinars

REPRESENTING CHAPTERS 10-18

Chapter 10 - Digital Resources: Digital Libraries

Online Resources

● Blue Ribbon Task Force on Sustainable Preservation

● Creative Commons

● Digital Heritage Center

● Digital Library Federation

● Digital Public Library of America

● Dublin Core Metadata Initiative

● Getty Research Institute’s Art and Architecture Thesaurus

● IFLA/UNESCO Manifesto for Digital Libraries

● Joint Conference on Digital Libraries

● Library of Congress Subject Headings

● Lots of copies keeps stuff safe, LOCKSS

● Metaarchive Cooperative

● Rightsstatements.org

Recommended Readings

Choi, Youngok and Edie Rasmussen. “What is Needed to Educate Future Digital Librarians.” D-

Lib Magazine, 12, no. 9, (September 2006).

Fuhr, Norbert, et al. "Evaluation of Digital Libraries." International Journal On Digital Libraries

8, no. 1. (2007): 21-38.

Marion, Linda. "Digital librarian, Cybrarian, or Librarian with Specialized Skills: Who Will

Staff Digital Libraries." In Crossing the Divide: Proceedings of the Tenth National

Conference of the Association of College and Research Libraries. Chicago, IL: American

Library Association, 2001, 143-149.

McKendrick, J. “Libraries: At the Epicenter of the Digital Disruption: The Library Guide

Benchmark Study on 2013/14 Library Spending Plans.” Information Today, Inc:

Unisphere Research, 2013.

Fox, Susannah and Lee Rainie, “The Web at 25 in the U.S.” Pew Research Internet Project. Last

modified February 27, 2014. .

Zickuhr, Katherine, Lee Rainie, Kristen Purcell, and Maeve Duggan. “Section 2.” In How

Americans Value Public Libraries in Their Communities. Washington, DC: Pew

Research Center, 2013..

Chapter 11 - Information Intermediation and Reference Services

Online Resources: Professional Resources

● AASL Standards for the 21st Century Learners

● ACRL Framework for Information Literacy in Higher Education

● IFLA

● RUSA - Key Competencies for Reference Services

● RUSA - Guidelines for Virtual Reference

● “What’s in a Name? Towards a new definition of reference.”

Online Resources: Educational Tools and 2.0 Services

● Screencast-o-Matic

● Jing

● Guide on the Side

● OCLC Questionpoint

● Zoom

● Collaborate

● WebEx

● Go-to-Training

● Webinar

● Pinterest

● Wordpress

Online Resources: Virtual Reference Tools

● Credo Reference

● Gale Virtual Reference Library

● Oxford Reference

● Google Books

● Internet Archive

● HathiTrust Digital Archive

● Digital Public Library of America

● Endnote

● Zotero

● Google Translate

● Ask-a-Librarian

● NoveList

● LibGuides

● Quora

● Wikianswers

● LibAnswers

● MyLibrarian

● Slack Exchange

Online Resources: Projects and Case Studies

● Smart Horizons Career Online High School

● College Depot at the Phoenix Public Library

● Innovation Lab, Seminole Campus

● NYPL Blogs

● “Librarian on the Loose,” University of Minnesota

● “Librarian with a Latte,” University at Albany, SUNY

Recommended Reading

Abram, Stephen. “Future World: Strategic Challenges for Reference in the Coming Decade.” In

Reinventing Reference: How Libraries Deliver Value in the Age of Google. Edited by

Katie Elson Anderson, and Vibiana Bowman Cvetkovic, 133-45. Chicago: ALA, 2015.

Anbu, John Paul, and Sanjay Kataria. “Reference on the Go: A Model for Mobile Reference

Services in Libraries.” The Reference Librarian 57, no.3 (2016): 235-41.

doi:10.1080/02763877.2015.1132181.

Buss, Stephen P. “Do We Still Need Reference in the Age of Google and Wikipedia?” The

Reference Librarian 57, no. 4 (2016): 265-271. doi:10.1080/02763877.2015.1134377

Palfrey, John. BiblioTech: Why Libraries Matter More Than Ever in the Age of Google. New

York: Basic Books, 2015.

Chapter 12 - Metadata, Cataloging, Linked Data, and the Evolving ILS

The sites listed here are all open access web resources from organizations and agencies such as

ALA, LC, and OCLC, as well as things like presentations from the Slideshare site. These

resources provide a substantial amount of useful and informative material that can help you learn

more about cataloging.

Online Resources

● Dublin Core Metadata Initiative

● Linked Data

● BIBFRAME

● Metadata Object Description Schema (MODS)

● Text Encoding Initiative (TEI)

● Anglo-American Cataloging Rules

● Resource Description and Access (RDA)

● Functional Requirements for Bibliographic Records (FRBR)

● Resource Description Framework (RDF)

● Worldwide Web Consortium (W3C)

● International Standard Bibliographic Description (ISBD)

● Functional Requirements for Authority Data (FRAD)

● Cataloging in Publication (CIP)

● Online Information eXchange (ONIX)

● Faceted Application of Subject Terminology (FAST)

● The Library of Congress Online Catalog

● Linked Open Data and Libraries. Hutchins, A. 2013. Online slideshow.

● RDF Primer. On W3C. Miller, E. 2014.

Recommended Reading

American Library Association. Association for Library Collections and Technical Services

(2017). “Cataloging Resources.”

Garofalo, Denise A. (2009). “Library Bootcamp: Basic Cataloging, Part 1.”

Garofalo, Denise A. (2009). “Library Bootcamp: Basic Cataloging, Part 2.”

Library of Congress (2017). “BIBFRAME Model, Vocabulary, Guidelines, Examples, Notes,

Analyses.”

Library of Congress (2017). “Resources for Cataloging.”

OCLC (2017). “WorldCat.org: The World’s Largest Library Catalog.”

“Overview of the BibFrame 2.0 Model,” Library of Congress, last modified April 21, 2016.

W3C Consortium (2017) “Linked Data.”

Chapter 13 - Analog and Digital Curation and Preservation

Historical Context for Brittle Books

William James Barrow was one of the early researchers on acid deterioration, and his name has

become synonymous with the “Brittle Books” phenomenon and early responses to this

anticipated crisis. Barrow was a researcher in the paper chemistry field who grew concerned

about the acid deterioration of wood-pulp paper and invented several methods to slow this

deterioration (including lamination and deacidification). Beginning in the 1930s, he advocated

strongly for the adoption of paper preservation, and by the 1950s, his work gained the attention

and strong backing of the Council on Library Resources (CLR) and the American Library

Association (ALA). Barrow conducted tests that used temperature elevation as a means of

speeding the deterioration of wood-pulp paper, and his findings raised alarms throughout the

library community. Many libraries (including the Library of Congress) adopted deacidification

processes to counter Barrow’s predicted demise of up to 97 percent of wood-pulp books,

newspapers, maps, and other publications over a 50-year period. Barrow’s most extreme findings

were eventually discredited, but the very real acid-based problems inherent in wood-pulp paper

continued to provoke a sense of urgency regarding the preservation of the written record

throughout the library community.

Online Resources

● AIC Book and Paper Group

● ALA Preservation Policy

● Archive of Digital Art

● BitCurator Consortium

● Canadian Conservation Institute

● Council on Library and Information Resources

● Digital Curation Centre (DCC)

● Educopia

● MetaArchive Initiative

● Northeast Document Conservation Center

● OAIS (Open and Archival System Reference Model)

● AV Preserve

● Digital Preservation Network

● Archivematica

● DuraSpace Foundation

● Society of American Archivists

● Digital Preservation Management Workshop

● Preserving Virtual Worlds

● 1980-games.com

● American Classic Arcade Museum

● ISO

● PREMIS

● The Audit and Certification of Trustworthy Digital Repositories Standard (ISSO 16363)

● DPOE (Digital Preservation Outreach and Education)

● Preserving Digital Information Report (1996).

● The Wayback Machine

● Human Rights Web Archive

● End of Term Web Archive

● Data Refuge

● Preservation of Electronic Government Information

● DOS Games Archives

Recommended Readings

Casey, Mike: "Why Media Preservation Can’t Wait: The Gathering Storm." iasa journal

No .44, January 2015.

Chodorow, Stanley. “To Represent Us Truly: The Job and Context of Preserving the

Cultural Record.” Libraries & the Cultural Record 41, no. 3 (2006).

Conway, Paul. “Preservation in the Age of Google: Digitization, Digital Preservation,

and Dilemmas.” The Library Quarterly 80, no. 1 (2010): 61-79..

Digital Preservation Coalition. Digital Preservation Handbook, 2nd Edition. 2015..

Garrett, John & Donald Waters. “Preserving Digital Information: Report of the Task

Force on Archiving of Digital Information.” The Commission on Preservation and

Access and RLG, 1996.

Higgins, Sarah. "The DCC Curation Lifecycle Model." International Journal of Digital

Curation, 3, no. 1 (2008): 134-140.

Skinner, Katherine, and Martin Halbert. "The MetaArchive Cooperative: a Collaborative

Approach to Distributed Digital Preservation." Library Trends, 57, no. 3 (2009): 371-

392.

Smith, Abby. "Valuing Preservation." Library Trends, 56, no. 1 (2007): 4-25.

Walters, Tyler, and Katherine Skinner. “New Roles for New Times: Digital Curation for

Preservation.” Washington, DC: Association of Research Libraries, 2011.

Chapter 14 - User Experience

Online Resources

Nielsen Norman Group

Designing Better Libraries Blog

Weave, Journal of Library User Experience

LibUX

Recommended Reading

Ben Daigle. “Getting to Know You: Discovering User Behaviors and Their Implications for

Service Design.” Public Services Quarterly, 9, no. 4. October 1, 2013: 331.

doi:10.1080/15228959.2013.842416.

IDEO. “Design Thinking for Libraries: A Toolkit for Patron-Centered Design.” 2015.

Jesse James Garrett. The Elements of User Experience: User-Centered Design for the Web and

Beyond. Berkeley, CA: New Riders, 2011: 10.

Marquez, Joe, and Annie Downey. “Service Design: An Introduction to a Holistic Assessment

Methodology of Library Services.” Weave: Journal of Library User Experience 1 no. 2

(2015). doi:http://dx.doi.org/10.3998/weave.12535642.0001.201.

Marquez, Joe J., and Annie Downey. Library Service Design: A LITA Guide to Holistic

Assessment, Insight, and Improvement. Lanham: Rowman and Littlefield Publishers,

2016.

MacDonald, C. M. “User Experience Librarians: User Advocates, User Researchers, Usability

Evaluators, or All of the Above.” Proceedings of the Association for Information Science

and Technology. (2015). DOI: 10.1002/pra2.2015. 145052010055.

Ramsden, B. “Using Ethnographic Methods to Study Library Use.” In A Priestner, A and M

Borg, eds. User Experience in Libraries: Applying Ethnography and Human-Centred

Design. London: Routledge, 2016.

Richardson, Adam. “Using Customer Journey Maps to Improve Customer Experience.” Harvard

Business Review Digital Articles, November 15, 2010.

Schmidt, Aaron, and Amanda Etches. Useful, Usable, Desirable: Applying User Experience

Design to Your Library. Chicago: American Library Association, 2014.

Chapter 15 - Accessing Information Anywhere and Anytime: Access

Services

Online Resources

● Access Services Conference

● Access Services: SPEC Kit 290

● LibQual+

● LibSat

Online Resources: Requires Login

● Journal of Access Services

● Journal of Interlibrary Loan, Document Delivery, and Electronic Reserve

● Interlending and Document Supply

● Lib-Circplus [Circulation and Stacks]

● Lib-Ereserves

Recommended Readings

Albrecht, Steve. Library Security: Better Communications, Safer Facilities. Chicago, IL: ALA

Editions, 2015.

Austin, Brice. Reserves, Electronic Resources, and Copyright: The Past and the Future.

Binghamton, NY: Haworth Information Press, 2004.

Carver, Deborah. “From Circulation to Access Services: The Shift in Academic Library

Organization.” Collection Management 17, no. 1/2, (1992): 3–36.

Frederiksen, Linda and Brandon Wilkinson. “Single Service Points in Libraries: A Review.”

Journal of Access Services 13, no. 2, (2016): 131-140.

Hansen, David R., William M. Cross, and Phillip M. Edwards. “Copyright Policy and Practice in

Electronic Reserves Among ARL Libraries.” College and Research Libraries 74, no. 1,

(2013): 69–84.

Krasulski, Michael J., and Trevor A. Dawes, eds. Twenty-First-Century Access Services: On The

Front Line of Academic Librarianship. Chicago, IL: Association of College and Research

Libraries, 2013.

Long, Dallas. “Assessment and Evaluation Methods for Access Services.” Journal of Access

Services 11, no. 3, (2014): 206–17.

McCaslin, David. “Access Services Education in Library and Information Science Programs,”

Journal of Access Services 6, no. 4 (2009): 485.

Nitecki, Danuta A., and Curtis L. Kendrick. Library Off-Site Shelving: Guide for High-Density

Facilities. Englewood, NC: Libraries Unlimited, 2001.

Shill, Harold B., and Shawn Tonner. “Does the Building Still Matter? Usage Patterns in New,

Expanded, and Renovated Libraries, 1995–2002.” College and Research Libraries 65,

no. 2, (2004): 123–50.

Sproles, Claudene and Randy Kuehn. “Managing Items in an Automated Storage and Retrieval

System (AS/RS).” Journal of Access Services 11, no. 4, (2014): 219-228.

Weible, Cherie L., and Karen L. Janke, eds. Interlibrary Loan Practices Handbook, 3rd ed.

Royersford, PA: Alpha Publishing House, 2011.

Wilson, Duane. “Reenvisioning Access Services: A Survey of Access Services Departments in

ARL Libraries,” Journal of Access Services 10, no. 3 (2013): 153.

Yenawine, Wayne S., ed. “Current Trends in Circulation Services.” Special issue, Library

Trends 6, no. 1, (1957).

Chapter 16 - Teaching Users: Information and Technology Instruction

Online Resources

● Introduction to Instructional Design: ADDIE Model

● Technology Integration Matrix

● Using Technology to Improve the Literacy Skills of Students with Disabilities

● Technology and Information Literacy Instruction: a Model for Active Learning

Environments

● USER Method of Instructional Design

● What is Backwards Design?

● Common Core Standards

● ACRL Framework for Information Literacy for Higher Education

● Threshold Achievement Test for Information Literacy

● The Degree Qualifications Profile

● ProLiteracy

Recommended Readings

Angelo, Thomas A., and K. Patricia Cross. Classroom Assessment Techniques: A Handbook for

College Teachers. San Francisco: Jossey-Bass, 1993.

Booth, Char. Reflective Teaching, Effective Learning: Instructional Literacy for Library

Educators. Chicago, IL: American Library Association, 2011.

Clark, Ruth Colvin. Developing Technical Training: A Structured Approach for Developing

Classroom and Computer-Based Material. Hoboken, NJ: Wiley, 2008.

Forest Woody Horton, Jr., Understanding Information Literacy: A Primer (Paris: UNESCO,

2007), http://unesdoc.unesco.org/images/0015/001570/157020e.pdf.

Keeton, kYmberly. “The Remix: Hip Hop Information Literacy Pedagogy in the 21st Century.”

Librarians with Spines: Information Agitators in an Age of Stagnation. Los Angeles:

Librarians with Spines, 2016.

McAteer, Mary. Action Research in Education. London, UK: SAGE Publications, 2013.

Radcliff, Carolyn J. A Practical Guide to Information Literacy Assessment for Academic

Librarians. Westport, CT: Libraries Unlimited, 2007.

Reed, Lori, and Paul Signorelli. Workplace Learning & Leadership: A Handbook for Library

and Nonprofit Trainers. Chicago, IL: American Library Association, 2011.

Suskie, Linda A. Assessing Student Learning: A Common Sense Guide. San Francisco, CA:

Jossey-Bass, 2009.

UNESCO, Paris Declaration on Media and Information Literacy in the Digital Era. UNESCO,

(2014),

http://www.unesco.org/new/fileadmin/MULTIMEDIA/HQ/CI/CI/pdf/news/paris_mil_de

claration.pdf.

Wiggins, Grant P., and Jay McTighe. Understanding by Design. Alexandria, VA: Association for

Supervision and Curriculum Development, 2005.

Wong, Harry K., and Rosemary T. Wong. The First Day of School: How to Be an Effective

Teacher. Mountain View, CA: Harry K. Wong Publications, 2005.

Chapter 17 - Hyperlinked Libraries

Online Resources

● Cluetrain Manifesto

● Dokk1

● 23 Mobile Things

● Rudai 23 Things (based on Learning 2.0)

● New York Public Library Public Projects

● New York Public Library Public Domain Images

● Tame the Web

● Office Hours, Library Journal

● ACRL TechConnect

● Librarygame

● History Pin

● Horizon Library Report

Recommended Readings

Bohyun Kim, “Harnessing the Power of Game Dynamics,” College & Research Libraries News

73, no. 8 (2012): 465-469.

Boyd, Danah. It’s Complicated: The Social Lives of Networked Teens. New Haven: Yale

University Press, 2015.

Thomas, Douglas and John Seely Brown. A New Culture of Learning. CreateSpace, 2011.

Gardner, Howard and Katie Davis. The App Generation: How Today’s Youth Navigate Identity,

Intimacy, and Imagination in a Digital World. New Haven: Yale University Press, 2013.

Kelly, Kevin. The Inevitable: Understanding the 12 Technological Forces that Will Shape our

Future. New York: Viking Press, 2016.

Markova, D., and Angie McArthur. Collaborative Intelligence: Thinking with People Who

Think Differently. New York: Random House Publishing, 2015.

Stephens, M., and Michael Collins, “Web 2.0, Library 2.0, and The Hyperlinked Library,”

Serials Review 33, no. 4 (2007): 253-256.

Stephens, Michael. The Hyperlinked Library. White paper (2011).

Tufekci, Zeynep. Twitter and tear gas: The power and fragility of networked protest. New

Haven: Yale University Press, 2017.

Weinberger, David. “The Hyperlinked Organization,” The Cluetrain Manifesto. 2017.

Weinberger, David. Too Big To Know: Rethinking Knowledge Now That The Facts Aren’t The

Facts, Experts Are Everywhere, and The Smartest Person in The Room is The Room

(New York: Basic Books, 2012).

Wilson, A. P. Wilson. “Customer Service through Technology.” Public Libraries 43, no. 2

(2004): 94–96.

Young, Nora. The Virtual Self: How Our Digital Lives are Altering the World Around Us.

Toronto: McClelland & Stewart, 2013.

Chapter 18 - Creation Culture and Makerspaces

Online Resources: Innovative Practices and Support

● ColleenGraves.org

● Renovated Learning

● Library Makers blog

● Make Magazine blog

● Maker Works

● Nation of Makers initiative

● Maker Education Initiative

● Making + Learning

● What’s Your Patrons’ Dream Makerspaces

Online Resources: Makerspace Virtual Tour

● Chicago Public Library’s Harold Washington Library Center Maker Lab Library)

● Children’s Museum of Pittsburgh MAKESHOP

● Edmonton Public Library Makerspace

● Fayetteville (NY) Free Library Makerspace

● Madison Public Library Bubbler

● Maker Camp

● Maker Jawn (Free Library of Philadelphia)

● Making in Michigan Libraries

● Michigan Makers

● University of Michigan 3D Lab

● University of Nevada-Reno DeLaMare Science and Engineering Library

● Westport Library Makerspace

● YouMedia

Online Resources: Makerspace Tutorial Sites

● Arduino.cc

● Craftsy.com

● CutOutandKeep.net

● DIY.org

● eHow.com

● Engineering is Elementary

● Instructables.com

● Project Lead the Way

● Refashion Co-op

● WikiHow.com

Recommended Reading

Dougherty, Dale, and Ariane Conrad. Free to Make: How the Maker Movement is Changing Our

Schools, Our Jobs, and Our Minds. Berkeley, CA: North Atlantic Books, 2016.

Fontichiaro, Kristin. “A Charter for Your School Makerspace?” Active Learning, 2014, .

Preddy, Leslie. School Library Makerspaces, Grades 6 - 12. Santa Barbara, CA: ABC-CLIO,

2013.