Information Services & TechnologyWho Are They Anyway?

IT Partners Spring Conference

Tuesday, April 19, 2005

10:15-11:00

Greg Anderson, Director Client Support Services

Christine Cavanna, Strategic Communications Lead

Overall IS&T Organizational Structure

Jerry GrochowVP for Information

Services & Technology

Angie MilonasSr. Manager

Finance

Christine CavannaSpecial Asst to VP

(Strategic Communications)

Allison DolanDirector

Telephony and IS&TShared Services

Theresa ReganDirector

Operations & Infrastructure Svcs

Greg AndersonDirector

Client Support Services

Mark DamianActing DirectorAdministrative

Computing

Vijay KumarDirector

Academic Computing

Steve WinigSpecial Asst to VP

(Proj Mgmt & Rela. Mgmt)

Wayne TurnerStrategic Planning forAdministrative Comp.

Overall IS&T Organizational Structure

Jerry GrochowVP for Information

Services & Technology

Angie MilonasSr. Manager

Finance

Christine CavannaSpecial Asst to VP

(Strategic Communications)

Allison DolanDirector

Telephony and IS&TShared Services

Theresa ReganDirector

Operations & Infrastructure Svcs

Greg AndersonDirector

Client Support Services

Mark DamianActing DirectorAdministrative

Computing

Vijay KumarDirector

Academic Computing

Steve WinigSpecial Asst to VP

(Proj Mgmt & Rela. Mgmt)

Wayne TurnerStrategic Planning forAdministrative Comp.

Installation & Spaces – Athena Clusters; Acad Svcs; Classrooms, Cable TV; Laptops; 1:1 Computing; High Perform. ComputingCurriculum Integration Support – Faculty Consulting; Stellar Support; Application Support; GIS/Spatial Data Tablets/PDA ExperimentsSoftware Services – Special Apps; Athena and Application Software including 3rd party; Ed Tech common tools; Sakai, OKICommunications – Ed Tech Times, etc.

SAP Enterprise Projects – Financial; Logistics; HR-Payroll; EH&STechnical Services – Web Services; SAP Tech; ABAP; Development; QA/Testing; Enterprise AppsR3 Admin – SAP BasisDepartmental Applications

MIT Home PageDepartmental IT Resources – Desktop Deployment Preventative MaintenanceTraining, Consulting and Publications – Web Consulting Usability Accessibility (ATIC)Software Licensing & Distr.IT Security Support

Network – Architecture; External Connectivity; Infrastructure Planning; IS&T outside plant; win.mit.edu domain; TechTime MIT Mail Svcs; MIT Web Svcs; MIT.EDU Namespace; Authentication & Authorization MIT Remote AccessTelecomm & Network Installations – Jack installations; physical layer consulting, MITnet activations; Wireless installations; IP addressing; etc…

Telephony – 5ESS Operations Telephone Client Support Telephone Information CenterIS&T Shared Services – HR/Competency Group Administrative Svcs Financial Services

What We Do – Sample of Key Services

Application Development Cable Television Certificates Consulting (technology, project management, business process) Desktop Support Email

Network/Connectivity Security/Backup/Virus Protection Software Training Web Services Hardware Hosting/Co-location

Common Questions

How do I report problems?Computing Help Desk computing-help@mit.edu Computing Help is the front door to IS&T services at

MIT Walk-in hours: 617.253.1101M-F 9:15-5Building N42  

Software – where do I get it?MIT Software Downloads http://web.mit.edu/software/Members of the MIT community can download many programs at no cost, such as e-mail, Web browsers, file transfer & more. Microsoft Campus Agreement (MSCA) http://web.mit.edu/ist/services/software/msca.htmlMIT has signed an MSCA providing Windows XP Professional and Microsoft Office for much of the MIT community. If eligible, licenses are available at no additional cost. Volume License Software http://web.mit.edu/ist/products/vsls/Additional software is available to the MIT community via other media such as CDs. GovConnection http://web.mit.edu/ecat/govconnection/GovConnecdtion is an online catalog that provides discount software purchases for the MIT community. MIT's Microsoft Select Agreement http://web.mit.edu/ist/products/vsls/ms-select.htmlMicrosoft products are available for MIT Departmental purchases at a very good price via the Microsoft Select Agreement.

Network Services – where can I get it? How do I report outages? How do I get new services?Reporting outages: Computing Help Desk computing-help@mit.eduGetting Services: Network/Connectivity quick link from IS&T Home page http://web.mit.edu/ist/topics/network/index.html

Communicating With IS&T

IS&T Web site – http://web.mit.edu/ist

IS&T Computing Help Desk – computing-help@mit.edu

IS&T Communications Team – ist-comm@mit.edu

IS&T Relationship Managers – ist-rm@mit.edu

What Does IT Partners want & need to know about us?

- How can we help you?

- What do you want to know?