Information Services Management Development Programme 17 th June 2011 Gill Woodhams Assistant...
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Transcript of Information Services Management Development Programme 17 th June 2011 Gill Woodhams Assistant...
Information Services Management Development Programme
17th June 2011
Gill WoodhamsAssistant Director - Planning and Administration
IS Management Development Programe - SAFUIS June 2011
Information Services in 2009
•Successful service delivery over many years acknowledged by the University
• Internal recognition:• Hardworking and competent staff who want to deliver professional services.
• Management team too large
• Poor cross team communication and collaboration
• Some duplication of services
• More to be done than could be accomplished by existing configuration of teams
• We needed to look at how we worked and consider how we could improve our approach
• We needed to prioritise
• Decide what to do and what not to do
• Decide when to stop and move on to the next priority
Information Services in 2011
• Hardworking and competent staff who want to deliver professional services
• Management team reduced from 7 section heads to 4 AD’s
• A more hierarchical structure - new line management posts
• Almost every job description re-written and graded through HERA
• Internal and external communications policies adopted and in use
• New departmental strategy developed and endorsed by the University
• New project management methodology adopted across department – all work must be clearly linked to the IS Strategy
• More consistent working practices across Library and IT
IS Management Development Programe - SAFUIS June 2011
IS Management Development Programe - SAFUIS June 2011
Information Services in 2011 (2)
• 149 staff FTEs plus significant ‘irregular’ staffing
• £9m annual budget
• 120+ projects plus ‘business as usual’
• 100+ frontline service hours a week
• 24/7/365 delivery of IT services
• 8,000 customers a day in the Library
• 4,500 students connect their PCs to the network
• + + + + +
IS Management Development Programe - SAFUIS June 2011
Information Services
IS Management Development Programe - SAFUIS June 2011
Which way are we pulling?
Staff would like:
• Security and certainty
• Well defined and satisfying work
• Freedom to operate
• Appropriate resources
• Appropriate accommodation
• To be happy at work
• Recognition for doing an excellent job
• Satisfied customers
• A University that is recognised for excellence
The University would like:
• Agility
• Flexibility
• Value for money
• High performance
• World leading services and facilities
• Content and valued staff
• Satisfied customers
• A University that is recognised for excellence
• A successful and sustainable University
To achieve all this we need:
Well trained, competent and confident managers at every level of the organisation
IS Management Development Programe - SAFUIS June 2011
The Programme:
• For all managers (however long in post)
• 40 staff identified (UCEA Grades 5 – 9)
• Programme developed with UoK HR and Staff Development team
• Endorsed and supported by IS SMT
• Launch event in early March 2011
• 4 x MBTI workshops in May/June 2011
• Self-assessment and needs development planning
• Discussion with line manager
• Online questionnaire for development preferences• https://survey.kent.ac.uk/is-management
• Courses to run from September 2011
IS Management Development Programe - SAFUIS June 2011
The Programme Content The Fundamentals of People Management Managment Effectiveness Strategic Leadership
Personal Development Workshop (MBTI) Personal Development Workshop (MBTI) Personal Development Workshop (MBTI)
Supporting New Starters and Induction Conflict Management and Resolution University and IS Strategy
Conducting Appraisals Managing IS Budgets / Finance Overview Managing Organisational Change
An Introduction to People Management ITIL Methodology London Business Forum Event
Effective Time Management Managing Under Performance Mentoring Skills
Equality and Diversity Overview Managing Project Teams Mediation Training
Promoting Dignity at Work and Study Recruitment and Selection
Sickness / Absence Recording Effective Networking
An Introduction to Recruitment Developing Coaching and Mentoring Skills
An Introduction to the Role of HR Negotiating and Influencing Skills
Sickness Absence Management
Managing Effective Team Meetings
Fire and Safety Awareness Action Learning Sets / Mentoring / 'Buddy System' / Individual Development Plans
Professional Development
IS Management Development Programe - SAFUIS June 2011
IS Management Development Programe - SAFUIS June 2011
Delivering results
•146 well meaning and dedicated staff need direction
•Team leaders and managers have an important role in:
• Co-ordinating and guiding staff effort
• Supporting staff
• Tapping and filtering expert knowledge and applying it to achieve deliverable solutions and services
• Focusing limited resources on priorities
• Improving our processes and making them and their results more robust
•Understanding, using and promoting our management tools
Questions ?