Information Management, Information Management, the Internet, and E-Businessthe Internet, and E-BusinessInformation Management, Information Management,

the Internet, and E-Businessthe Internet, and E-Business

COMPONENT CHAPTER CCOMPONENT CHAPTER C

OutlineOutline

What Is Effective Information Management? What Is Effective Information Management?

What Is the Internet? What Is the Internet?

What Is Electronic Commerce? What Is Electronic Commerce?

Copyright ©2001 Prentice Hall, Inc.

What is EffectiveWhat is EffectiveInformation Management?Information Management?

Today’s workers have instant access to all the data Today’s workers have instant access to all the data they could ever want.they could ever want.

But, this ease of But, this ease of information exchange information exchange has its drawbacks. has its drawbacks.

The The averageaverage U.S. U.S. office worker sends or office worker sends or receives receives 201201 messages messages of all kinds all of all kinds all dayday..

Information OverloadInformation Overload

Average Number of Daily Messages Per EmployeeAverage Number of Daily Messages Per Employee

Courier & Express MailCourier & Express Mail

Phone Message SlipsPhone Message Slips

Pager & Cell PhonePager & Cell Phone

Posit-it NotesPosit-it Notes

Fax DocumentsFax Documents

Interoffice MailInteroffice Mail

Voice MailVoice Mail

E-mailE-mail

TelephoneTelephone

Postal MailPostal Mail

00 2020 4040 6060

77

99

1212

1313

1414

1818

2222

3737

5151

1818

Data versus InformationData versus Information

Data:Data:

Recorded facts and statisticsRecorded facts and statistics

Need to be converted to information before Need to be converted to information before they can help people solve business problems they can help people solve business problems

InformationInformation

structured factsstructured facts

knowledge derived from dataknowledge derived from data

data that has been processed into a from that is data that has been processed into a from that is usable by the recipient and received in time to usable by the recipient and received in time to be of use in a decision making processbe of use in a decision making process

Key element of effective communication Key element of effective communication systems includes the ability to systems includes the ability to filterfilter information: information: making sure the making sure the right informationright information reaches the reaches the right peopleright people at the at the right timeright time in the in the right formright form..

Chief Information Officer (CIO):Chief Information Officer (CIO):Top corporate executive with responsibility for Top corporate executive with responsibility for managing information and information systemsmanaging information and information systems

Chief Information Officer (CIO):Chief Information Officer (CIO):Top corporate executive with responsibility for Top corporate executive with responsibility for managing information and information systemsmanaging information and information systems

What is EffectiveWhat is EffectiveInformation Management?Information Management?

Turning Data into InformationTurning Data into Information

In order to be useful, information needs to be:In order to be useful, information needs to be: AccurateAccurate TimelyTimely CompleteComplete RelevantRelevant ConciseConcise

It must also reach the right people at the right timeIt must also reach the right people at the right time

In order to be useful, information needs to be:In order to be useful, information needs to be: AccurateAccurate TimelyTimely CompleteComplete RelevantRelevant ConciseConcise

It must also reach the right people at the right timeIt must also reach the right people at the right time

Processing Data withProcessing Data withComputer Application SoftwareComputer Application Software

Hardware:Hardware:Physical components of a computer system, including Physical components of a computer system, including integrated circuits, keyboards, and disk drives integrated circuits, keyboards, and disk drives

System Software:System Software:Programmed instructions that drive the activity of Programmed instructions that drive the activity of computer hardware (Windows)computer hardware (Windows)

Application Software:Application Software:Programs that perform specific functions for users, such Programs that perform specific functions for users, such as word processing or spreadsheet analyses (Office)as word processing or spreadsheet analyses (Office)

Processing Data withProcessing Data withComputer Application SoftwareComputer Application Software

Spreadsheet:Spreadsheet:

Word Processing:Word Processing:

Desktop Publishing (DTP):Desktop Publishing (DTP):

Presentation managementPresentation management

Web PublishingWeb Publishing

Turning Data into InformationTurning Data into Information

Database Management:Database Management:Creating, storing, maintaining, rearranging, and retrieving the contents Creating, storing, maintaining, rearranging, and retrieving the contents of databases of databases

Databases:Databases:Collections of data that are usually stored in a computerized formatCollections of data that are usually stored in a computerized format

Data Warehousing:Data Warehousing:Building an organized central database out of files and databases Building an organized central database out of files and databases gathered from various functional areas, such as marketing, operations, gathered from various functional areas, such as marketing, operations, and accounting and accounting

Data Mining:Data Mining:Sifting through huge amounts of data to identify what is valuable to a Sifting through huge amounts of data to identify what is valuable to a specific question or problem specific question or problem

Queries:Queries:Specific questions or requests to review data and analyze it to solve Specific questions or requests to review data and analyze it to solve problemsproblems

Using Computers to Facilitate Using Computers to Facilitate Decision Making Decision Making

Management Information System (MIS):Management Information System (MIS):Computer system that supplies information to assist in Computer system that supplies information to assist in managerial decision making regular and recurring managerial decision making regular and recurring

Decision Support System (DSS):Decision Support System (DSS):Information system that uses decision models, specialized Information system that uses decision models, specialized databases, and artificial intelligence to assist managers in databases, and artificial intelligence to assist managers in solving highly unstructured and nonroutine problems solving highly unstructured and nonroutine problems

Executive Information System (EIS):Executive Information System (EIS):Similar to decision support system, but customized to Similar to decision support system, but customized to strategic needs of executives strategic needs of executives

Using Computers to Facilitate Using Computers to Facilitate Decision Making Decision Making

Artificial Intelligence:Artificial Intelligence:Ability of computers to reason, to learn, and to simulate Ability of computers to reason, to learn, and to simulate human sensory perceptionshuman sensory perceptions

Expert System:Expert System:Computer system that simulates the thought processes of Computer system that simulates the thought processes of a human expert who is adept at solving particular a human expert who is adept at solving particular problemsproblems

Network:Network:Collection of computers, communications software, and transmission Collection of computers, communications software, and transmission media (such as telephone lines) that allows computers to communicate media (such as telephone lines) that allows computers to communicate

Wide Area Network (WAN):Wide Area Network (WAN):Computer network that encompasses a large geographic area Computer network that encompasses a large geographic area

Local Area Network (LAN):Local Area Network (LAN):A private network set up within a corporation or organization that A private network set up within a corporation or organization that operates over the Internet and may be used to link geographically operates over the Internet and may be used to link geographically remote sites remote sites

Modem:Modem:Hardware device that allows a computer to communicate over a regular Hardware device that allows a computer to communicate over a regular telephone line telephone line

Using Computers to Share Using Computers to Share InformationInformation

What is the Internet?What is the Internet?

Internet:Internet:A worldwide collection of interconnected networks that A worldwide collection of interconnected networks that enables users to share information electronically and enables users to share information electronically and provides digital access to a wide variety of servicesprovides digital access to a wide variety of services

Internet Service Provider (ISP):Internet Service Provider (ISP):A company that provides access to the Internet, usually for A company that provides access to the Internet, usually for a monthly fee, via telephone lines or cable; ISPs can be a monthly fee, via telephone lines or cable; ISPs can be local companies or specialists such as America Online local companies or specialists such as America Online

World Wide Web (WWW or Web):World Wide Web (WWW or Web):A hypertext‑based system for finding and accessing A hypertext‑based system for finding and accessing Internet resources such as text, graphics, sound, and other Internet resources such as text, graphics, sound, and other multimedia resources multimedia resources

Graphical User Interface (GUI):Graphical User Interface (GUI):A user‑friendly program that enables computer operators to A user‑friendly program that enables computer operators to enter commands by clicking on icons and menus with a enter commands by clicking on icons and menus with a mouse mouse

Multimedia:Multimedia:Combination of more than one presentation medium‑such Combination of more than one presentation medium‑such as text, sound, graphics, and video as text, sound, graphics, and video

What is the Internet?What is the Internet?

Web Site:Web Site:A related collection of files on the World Wide Web A related collection of files on the World Wide Web

Browser:Browser:Software, such as Netscape Navigator or Microsoft's Software, such as Netscape Navigator or Microsoft's Internet Explorer, that enables a computer to search for, Internet Explorer, that enables a computer to search for, display, and download the multimedia information that display, and download the multimedia information that appears on the World Wide Web appears on the World Wide Web

Home Page:Home Page:The primary Web site for an organization or individual; the The primary Web site for an organization or individual; the first hypertext document displayed on a Web sitefirst hypertext document displayed on a Web site

What is the Internet?What is the Internet?

Uniform Resource Locator (URL) :Uniform Resource Locator (URL) :Web address that gives the exact location of an Internet Web address that gives the exact location of an Internet resource resource

Hypertext Transfer Protocol (HTTP):Hypertext Transfer Protocol (HTTP):A communications protocol that allows people to navigate A communications protocol that allows people to navigate among documents or pages linked by hypertext and to among documents or pages linked by hypertext and to download pages from the World Wide Web download pages from the World Wide Web

Domain Name:Domain Name:The portion of an Internet address that identifies the host The portion of an Internet address that identifies the host and indicates the type of organization it is and indicates the type of organization it is

What is the Internet?What is the Internet?

Hyperlink:Hyperlink:A highlighted word or image on a Web page or document A highlighted word or image on a Web page or document that automatically allows people to move to another Web that automatically allows people to move to another Web page or document when clicked on with a mouse page or document when clicked on with a mouse

Hypertext Markup Language (HTML):Hypertext Markup Language (HTML):The software language used to create, present, and link The software language used to create, present, and link pages on the World Wide Web pages on the World Wide Web

Bookmark:Bookmark:A browser feature that places selected URLs in a file for A browser feature that places selected URLs in a file for quick access, allowing you to automatically return to the quick access, allowing you to automatically return to the Web site by clicking on the site's name Web site by clicking on the site's name

What is the Internet?What is the Internet?

How Do You FindHow Do You FindInformation on the Internet? Information on the Internet?

Search Engines:Search Engines:

Internet tools for finding Web sites on the topics Internet tools for finding Web sites on the topics

of your choice of your choice

The Best of Internet SearchingThe Best of Internet Searching

Alta VistaAlta Vista

Ask JeevesAsk Jeeves

ExciteExcite

FedstatsFedstats

GoogleGoogle

GoToGoTo

HotBotHotBot

InfoseekInfoseek

LookSmartLookSmart

LycosLycos

Northern LightNorthern Light

SnapSnap

WebCrawlerWebCrawler

Yahoo!Yahoo!

Cyber411Cyber411

DogpileDogpile

MammaMamma

MetaCrawlerMetaCrawler

MetafindMetafind

ProFusionProFusion

Conducting an EffectiveConducting an EffectiveDatabase Search Database Search

Select the right databaseSelect the right database Use more than one search engineUse more than one search engine Use selective keywords and phrases and specify a Use selective keywords and phrases and specify a

logical relationship between these words or phraseslogical relationship between these words or phrases Use short phrases when possibleUse short phrases when possible Avoid using prepositions in your search termsAvoid using prepositions in your search terms Avoid using words that are part of the database nameAvoid using words that are part of the database name Enter variations of your keywords and search termsEnter variations of your keywords and search terms Evaluate your results and try to narrow your searchEvaluate your results and try to narrow your search

How Does the InternetHow Does the InternetFacilitate Communication?Facilitate Communication?

E‑mail:E‑mail:Communication system that enables computers to transmit Communication system that enables computers to transmit and receive written messages over electronic networks and receive written messages over electronic networks

Telnet:Telnet:A way to access someone else's computer (the host A way to access someone else's computer (the host computer), and to use it as if it were right on your desk computer), and to use it as if it were right on your desk

Internet Telephony:Internet Telephony:A method to converse vocally over the Internet, developers A method to converse vocally over the Internet, developers are still working out the bugsare still working out the bugs

File Transfers:File Transfers:

File Transfer Protocol (FTP):File Transfer Protocol (FTP):A software protocol that lets you copy or move files from a remote A software protocol that lets you copy or move files from a remote computercomputercalled an FTP sitecalled an FTP siteto your computer over the Internet; it to your computer over the Internet; it is the Internet facility for downloading and uploading filesis the Internet facility for downloading and uploading files

Download:Download:Transmitting a file from one computer system to another, on the Transmitting a file from one computer system to another, on the Internet, bringing data from the Internet into your computer Internet, bringing data from the Internet into your computer

Upload:Upload:To send a file from your computer to a server or host systemTo send a file from your computer to a server or host system

How Does the InternetHow Does the InternetFacilitate Communication?Facilitate Communication?

Discussion Mailing Lists:Discussion Mailing Lists:E‑mail lists that allow people to discuss a common interest by E‑mail lists that allow people to discuss a common interest by posting messages, which are received by everyone in the group posting messages, which are received by everyone in the group

Usenet Newsgroups:Usenet Newsgroups:One or more discussion groups on the Internet where people One or more discussion groups on the Internet where people with similar interests can post articles and reply to messageswith similar interests can post articles and reply to messages

Chat:Chat:A form of interactive communication that enables computer A form of interactive communication that enables computer users in separate locations to have real‑time conversations. users in separate locations to have real‑time conversations. Usually takes place at Web sites called chat rooms Usually takes place at Web sites called chat rooms

How Does the InternetHow Does the InternetFacilitate Communication?Facilitate Communication?

IntranetsIntranetsIntranet:Intranet:

Computer network that encompasses a small area, such Computer network that encompasses a small area, such as an office or a university campusas an office or a university campus

Information on Intranet:Information on Intranet:

Firewall:Firewall:Computer hardware and software that protects part or all Computer hardware and software that protects part or all of a private computer network attached to the Internet by of a private computer network attached to the Internet by preventing public Internet users from accessing it preventing public Internet users from accessing it

Firewall:Firewall:Computer hardware and software that protects part or all Computer hardware and software that protects part or all of a private computer network attached to the Internet by of a private computer network attached to the Internet by preventing public Internet users from accessing it preventing public Internet users from accessing it

Policy manualsPolicy manuals Benefit announcementsBenefit announcements Job rostersJob rosters

Presentation materialsPresentation materials Company records/informationCompany records/information

ExtranetsExtranets

Extranet:Extranet:

Similar to an intranet, but extending the network to select Similar to an intranet, but extending the network to select people outside the organization people outside the organization

Prequalified usersPrequalified users

Increased communication channelsIncreased communication channels

Saves time and moneySaves time and money

What is ElectronicWhat is ElectronicCommerce? Commerce?

E-Commerce:E-Commerce:

buying and selling of goods and services over an buying and selling of goods and services over an electronic network such as the Internetelectronic network such as the Internet

Business-to-Consumer E-Commerce:Business-to-Consumer E-Commerce:

involves transactions between a company and its involves transactions between a company and its consumersconsumers

Business-to-Business E-Commerce:Business-to-Business E-Commerce:

involves transactions between companies and suppliers, involves transactions between companies and suppliers, distributors, manufacturers, and retailersdistributors, manufacturers, and retailers

What is the DifferenceWhat is the DifferenceBetweenBetween

E-Commerce & E-Business? E-Commerce & E-Business?

E-CommerceE-Commerce is the buying and selling of goods is the buying and selling of goods and services over an electronic network such as and services over an electronic network such as the Internet. the Internet.

E-BusinessE-Business takes e-commerce to a higher lever takes e-commerce to a higher lever by integrating technology into every part of the by integrating technology into every part of the company’s operation.company’s operation.

E-Commerce SuccessesE-Commerce Successes

COMPANY ADDRESS INDUSTRY

DoubleClick www.doubleclick.com Advertising EBay www.ebay.com AuctionsAutoByTel www.autobytel.com Auto RetailingAmazon www.amazon.com BooksMonster www.monster.com Employment1-800-Flowers www.1800flowers.com FlowersWebvan www.webvan.com GroceriesYahoo! www.yahoo.com InformationCDNow www.cdnow.com MusicCNBC www.cnbc.com NewsiPrint www.iprint.com PrintingE*Trade www.etrade.com Stock BrokerageEToys www.etoys.com ToysTravelocity www.travelocity.com Travel Reservations Dr. Quigley http://faculty.etsu.edu/jquigley Home Page

Without the Internet, these companies would not exist.Without the Internet, these companies would not exist.

Company & Customer Benefits Company & Customer Benefits

Company Benefits:Company Benefits: Cost Savings Cost Savings New Growth Opportunities New Growth Opportunities

Company Benefits:Company Benefits: Cost Savings Cost Savings New Growth Opportunities New Growth Opportunities

Customer Benefits:Customer Benefits: Power Shift to Customers Power Shift to Customers Personalized TreatmentPersonalized Treatment

Customer Benefits:Customer Benefits: Power Shift to Customers Power Shift to Customers Personalized TreatmentPersonalized Treatment