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Information Management in the 21st Century
An essential tool for EAs
Ryan Merton
Enterprise Information Management Consultant
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about me
“to bring about the information management revolution”
• Enterprise Information Management (EIM) consultant for HP Enterprise Services• Lead designer for HP’s Next Generation
Information Worker (NGIW) initiative • Certified EIM specialist with over 15 years
experience
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disclaimer
The views and opinions expressed today are my own and may or may not represent those of my employer.
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agenda
• What challenges does the information age bring?• Why is information management important to EAs and
PAs?• What can we do?
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the challenge
•More words written each and every day than can ever be read•More sound recorded each and every day than can ever be listened to•More videos uploaded to YouTube every hour than can ever bewatched
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our response
• to manage information like stone tablets on a shelf• to manage digital documents like paper files• to bolt-on information and records management as
additional steps in business processes• to decentralise the classification and management of
corporate information assets to people who are too busy to do it
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the EA and PA challengeProductivity of the Executive
Manage information flowManage and mitigate risk
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key result areas
Productivity - Individual
Compliance - Corporate
Findability - Community
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productivity
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simplify and streamline
Paper
Paper Digital
Digital
1 2 3
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organise
My informationSubject• Social wellbeing• Carbon emissions• Foreign currencies
Function• Financial
Management• Policy Development• Committee
Management
Time• Financial Year• Reporting period• Election cycle
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take control
Everything Inbox
Next Actions
Waiting
To Call
To File
Archive
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use your network
Me
My Contact
My Contact’s contact
My Contact’s contact
My Contact
My Contact’s contact
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manage communications
Successful Communicatio
ns
Who do you communicat
e with?
What’s important to
them?
What’s the status of the relationship?
Who’s managing
the relationship?
What’s the best way to reach them?
How will you record and store the
conversation?
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compliance
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plan to complyD
isco
ver
Lega
l/Le
gisl
atio
n
Gui
danc
e
Stan
dard
s
Ass
ess
Rel
evan
ce
Impa
ct
Ris
k ex
posu
re
Des
ign
Bus
ines
s pr
oces
s
Dec
isio
ns
Impl
eme
nt
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findability
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share
Open
Trusted
Restricted
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describe
My informatio
n
How old is
it?
Is it still
valid?
Where did it come from?
Conditions of use
Who do I
contact?
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summary
• The challenge of the information age is to manage the deluge of content.• Information management is important to you for:
• Keeping organised and productive• Managing and mitigating risk
• Tips for remediation and action• Pick a strategy and commit – paper or digital• Take control of new information and manage for action• Organise by subject, function, or time• Seek out all available guidance for compliance and design into your
work• Describe and share as much of your information as you can
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Thank you
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References
Allen, Dave (2001), Getting Things Done: The Art of Stress Free Living.
Covey, Stephen (2004), The 7 Habits of Highly Effective People: Powerful Lessons in Personal Productivity.
Davenport, Thomas (2005), Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers.
Drucker, Peter (2008), The Five Most Important Questions You Will Ever Ask About Your Organization.