Information for applicants on Real’s structure

May 2013 recruitment

The impact of the IAA contract

• A contract of nearly £500,000 per year, managing 8 subcontractors. This is in addition to our other services/contracts.

• There are some different skills that we will need to run and manage this.

• Understanding the different tasks required has been important, and this has had a major impact on designing the new organisational model.

• The next six months are a critical time in setting up this new service, and doing it well in what will be a very public spotlight.

New management team structure

CEO

Delivery and Development Manager

(Karen Linnane)

Knowledge and Communications Manager

(Amy Greenwood)

Operations Manager (TBC) (part-

time)

Delivery and development

Delivery and Development Manager

(Karen Linnane)Overall respons

ibility for

service delivery

Monitoring and perform

ance management of services

Quality assura

nce across each

service

Overall staff

management

(appraisal

systems, KPIs ,etc)

Continuing

professional development

Overall responsibility

for safeguarding

Service

Developme

nt

Coordinate fundraising

Networking

Deputising

for CEO

Knowledge and Communications

Knowledge and Communications Manager

(Amy Greenwood)Coordinating messaging across the

organisation, internally

and externally

Managing and delivering

communication channels

Website

Facebook

Twitter

Print

Media / TV

PRCreatin

g quality content

Managing knowledge within

the organisati

on

Researching

external content

Overseeing

engagement

functions

Membership

Operations

Operations Manager (TBC) (part-

time)Finances

Project

management

Risk manageme

nt

Contract manage

ment and

negotiation

Management information

Systems develop

ment and manage

ment

Compliance, e.g.

Health and Safety, Data

protection

Corporate

governance

Other new roles

External recruitment• Administration and Support Assistant• IAA Coordinator

Internal recruitment only• Senior Advocate• ILS Coordinator

The next level down(Line management only)

CEO

DDM

ILS Coordinator

Senior Advocate

IAA Coordinator

Volunteer and training coordinator

KCM

(Engagement Officer)

Information office interns

OpM

Finance Officer

Admin and Support Assistant

The next level down again(other staff, not everyone included)

CEO

DDM

ILS Coordinator

ILSWs

Monitoring officers

CDPSW

Senior Advocate

Advocate

Advocate

IAA Coordinator

Information volunteers

Benefits Advisor

Volunteer and Training Coordinator

How we will work day-to-day

CEO

DDMILS

Coordinat

or

Senior

Advocate

IAA Coordinat

or

Volunteer and

Training Coordin

ator

(TBC)

KCM(Engagement Officer)

OpMFinance Officer

Admin and Support Assistant

Who might attend weekly management team meeting

CEO

DDMILS

Coordinat

or

Senior

Advocate

IAA Coordinat

or

Volunteer and

Training Coordin

ator

(TBC)

KCM(Engagement Officer)

OpMFinance Officer

Admin and Support Assistant

Who might attend a project meeting about promoting IAA Service

CEO

DDMILS

Coordinat

or

Senior

Advocate

IAA Coordinat

or

Volunteer and

Training Coordin

ator

(TBC)

KCM(Engagement Officer)

OpMFinance Officer

Admin and Support Assistant

Who might attend a quarterly meeting about reviewing the ILS overall

CEO

DDMILS

Coordinat

or

Senior

Advocate

IAA Coordinat

or

Volunteer and

Training Coordin

ator

(TBC)

KCM(Engagement Officer)

OpMFinance Officer

Admin and Support Assistant

Delivering the IAA (1)

A significant new project, coordinating work across 8 other organisations as well as within our own. We are pooling Real’s money for service delivery and consortium management to deliver our responsibilities through the following roles:• Delivery and Development Manager – Overall

responsibility for the service, including quality assurance across the consortium members

• Operations Manager – The number crunching (finances and monitoring, and recalibration of the resources model) and risk, contract and project management

Delivering the IAA (2)

• IAA Coordinator – Day-to-day case management across the consortium and delivery of the Real Hub

• Senior Advocate – Coordinating Real’s advocacy offering, and supporting other advocates

• Knowledge and Communications Manager – Supporting the DDM and IAAC with all relevant KM and communications activities across the consortium

Benefits of the new structure (1)

• The ability to grow the organisation more easily if new funding streams/capacity is brought in

• Less line management pressure on existing managers

• Better reporting for the board, including against the business plan

• New skills and experience brought into the organisation

Benefits of the new structure (2)

• Clear understanding of roles of managers, with less duplication/slipping through the gaps

• More sustainable for the whole organisation if any one post holder leaves

• Better delivery on operations areas such as:– financial reporting– management information– project management– risk management

Benefits of the new structure (3)

• Everyone gets better support from line manager• A clearer career progression channel for staff• And when implemented:– New appraisal and objective setting process– New approach to continuous professional

development– More development/support time for “senior” roles– Better systems throughout the organisation