information at the point of use
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Transcript of information at the point of use
C O S U G I 2 0 1 1 P H O E N I X, A R I Z O N A
Information Available at the Point of Use – DCPL’s discovery
and customer service tools
Bill McClendon, CEO, Digicon LLC
Chris Tonjes, CIO, DC Public Library
C O S U G I 2 0 1 1 P H O E N I X, A R I Z O N A
Challenges
Budget cuts
Increased demand for more interactive customer service
Ebook popularity
Collaboration with external partners
C O S U G I 2 0 1 1 P H O E N I X, A R I Z O N A
Our projects
• The DCPL iPhone app• The DCPL Blackberry App
• Vufind • Self check machines
• DCPL tablet portal• Facebook App
C O S U G I 2 0 1 1 P H O E N I X, A R I Z O N A
DCPL Iphone App
Used by over 10,000+ customers
Fully functional – all account transactions
Doubles as library card
Works with Overdrive Download manager
Used by librarians as quick way to help customers find materials
Can be used to reserve computers
C O S U G I 2 0 1 1 P H O E N I X, A R I Z O N A
DCPL Blackberry App
Native blackberry app
Find and reserve items
Displays rich content
Downloaded and used by over 3000+ users
C O S U G I 2 0 1 1 P H O E N I X, A R I Z O N A
Vufind Implementation
Vufind Release Candidate 2
Customized to provide full my account functionality
Web services replace SIP
Mobile theme offers users good experience on most tablets and smart phones
Future enhancements - amazon reviews, federated search
C O S U G I 2 0 1 1 P H O E N I X, A R I Z O N A
iPad Portal
Customized “portal” for each library branch
Used by librarians to provide “roving” service
Common functions include:
Check in/out materials
Customer look up
Customer registration
Includes eReader and productivity
software
C O S U G I 2 0 1 1 P H O E N I X, A R I Z O N A
Facebook App
Encourages sharing of catalog
Written for facebook
Works with all OPACS
Friends can share or invite other friends
Compatible with overdrive
C O S U G I 2 0 1 1 P H O E N I X, A R I Z O N A
DCPL Self Check
Reuses back end code
Can work on any computer
Can include registration or payments
Portable!
Uses common, off the shelf components
C O S U G I 2 0 1 1 P H O E N I X, A R I Z O N A
DCPL Facebook App
VuFind – My Account Login
Vufind - Favorites
VuFind – Requested Holds
VuFind – Fines, Bills, and Fees
VuFind – PayPal Payments