Tell Me Why Give Me The Big Picture

Who Cares

About

Details

Are We There YetWhat’s The

Scope

Take

New

Ground

Reduce

Expenses

Tell Me Why

Competitive

Advantage

Take

New

GroundStrategic Plan

Reduce

ExpensesBalance Sheet

Tell Me Why

Competitive

AdvantageSWOT Diagram

People

Systems

Management

Technology

Give Me The Big Picture

People• Who

• Position

• Project Role

• Why Involved

• Expectations

Persona Worksheet

Systems• Internal

• External

• Legal

• Government

Context Diagram

Management

Technology• Enterprise Architecture

• Products

• Versions

Roadmap

Give Me The Big Picture

Processes

Navigation

Management

Presentatio

n

ApprovalsWhat’s The Scope

Processes• Who

• What

• When

• Where

• How

Swim Lane Diagram

Navigation• Intuitive

• Consistent

• Contextual

• Relevant

Wireframe

Management

Presentatio

n• Menu

• Layouts

• Styles

• Colors

• Fonts

Template

ApprovalsWhat’s The Scope

User

Audience

Usability

Management

Training

ApprovalsContextWho Cares About Details

User Audience• Audience Personas

• User Scenarios

• Use Cases

• Roles

Usability• Intuitive Labels

• Intuitive Navigation

• Familiar Topics

• Easy to Find, Search

• Easy to Filter, Sort

• Easy to Consume

• Easy to Reference

• Easy to Tag

• Easy to Share

Management

Training• Topics

• Audiences

• Media

• Instructional

• Self-Paced

• Webinars

• Schedule

ApprovalsContextWho Cares About Details

Communicatio

n

Metrics

Management

Feedback

ApprovalsContextSearchAre We There Yet

Communicatio

n• Audience Personas

• Management Story

• Media

• Timing

• Message

• Action Points

• Recurrence

Metrics• Site Statistics

o Hits by Role

o Hits by Content Type

o Content with no Hits

• KPI / ROI

o Increase X by Y %

o Decrease X by Y %

o Breakeven

Management

Feedback• Content

o Visible Owner

o Current / Trust

o Organization

• Search

o Relevancy

o Keywords

o Facets / Groups

ApprovalsContextSearchAre We There Yet