Information and resources

– what do you need?

NHS Education for Scotland: Developing SSKS and The Knowledge Network to support the Workforce in implementing

the Self Directed Support National Strategy and Bill

25th June 2012

Introduction• Quick overview of:

– What we are developing?– Who is this site for?– How are we finding out what information people want and need?

What have we found out so far?– What are SSKS and The Knowledge Network and why are we

developing them when other sites exist?• Hearing from you:

– Main groups of users– Focusing on one user– How would the user that you have identified like information

presented?

What are we doing?

• To enable the workforce to support people to have choice and control on how their individual budgets are used by:1. Information - providing access to existing quality

assured information, amalgamating and sign posting existing information for practice.

2. Learning resources - seeking to challenge and enhance practice by providing access to resources to encourage reflection and learning.

Who is this resource for and when will in be ready?

• SDS has relevance to a wide and varied audience, including:– service users, practitioners in health and social services, the

new personal assistant role, educators and many more. – Information will be made available to support the social

services and health workforce.• 9 month project, due for completion by end of

January 2013.

How are we uncovering the information needs of the workforce?

1. Key stakeholder interviews 2. Questionnaire consultation -

https://www.research.net/s/BC5B3263. Virtual reference group

What have we uncovered so far?

79 responses to the questionnaire, mainly from managers:

• SDS general information and topics for practice

• SDS and personal and professional development

SDS general information and topics for practice

Employe

r law

Partnership working

Service redesignRisk enablement

Assessment and evaluation

Dis

abili

ty ri

ghts

Co-pro

duction

Workforce planning

Commissioning & Decommissioning

Motivating staff

Man

aging c

hange

Service modelsWorkforce developmentBest p

ractice blueprints

Innovation in service

Assessment and evaluation

Outcom

es fo

cuse

d

monito

ring

Support organisations

Implem

enting s

elf-d

irecte

d support

Exam

ples of S

DS in pra

ctice

What is self-directed support

Personalisation Personal outcomes

Implementing self-directed support – 69%

Examples of SDS in practice – 82%

What is self-directed support – 65%

Personalisation Personal outcomes – 67%

Risk enablement – 63%

Workforce development Innovation in serviceAssessment and evaluation – 62%

SDS personal and professional development

needs

ResilienceSelf Awareness

Effective partnership workingEmpathy

Negoti

ation

Influencing

Reflective practice

Empo

werm

ent

Leadership

Motivating

Asset based approach

Facil

itation sk

illsCreative thinking

Communication

Listening

Positive risk taking

Assessment skills

Self Awareness Leadership – 60%

Assessment skills – 63%

Empowerment Communication – 58%

Reflective practice – 56%Creative thinking

Facilitation skills – 52%

What’s already out there?

What are SSKS and The Knowledge Network and

how do they work?

www.knowledge.scot.nhs.uk

www.ssks.org.uk

www.knowledge.scot.nhs.uk/olderpeople

www.ssks.org.uk/olderpeople

We need you!

Exercise 1 (a)Who are the main groups of users?

Front line worker

Personalassistant

Corporate and strategic leaders

Manager Other?

Time for activity – 5 minutes

Exercise 1 (b)Focusing on one user, getting more specific

Time for activity – 15 minutes

Exercise 2

Presenting information to users

Time for activity – 10 minutes

Front line workerSomeone who provides social services directly, e.g. support worker, practitioner, social worker, occupational therapist, physiotherapist

Personal assistant

Corporate and strategic leadersSomeone with governance or strategic responsibilities for social services, e.g. elected member, management board member

Manager

Someone who has a management or supervisory role, e.g. team leader, middle/senior manager, training/policy manager

OPTION 1: Information categorised by job roles

OPTION 2: Information categorised by topics

SDS Home

Topic 1

Topic 2

Topic 3

Topic 4

Topic 5

Topic 6

Intro text Intro text Intro text Intro text Intro text Intro text

Intro text Intro text Intro text Intro text Intro text Intro text

Intro text Intro text Intro text Intro text Intro text Intro text

Search all of SDS site…..

Outcomes focused support planning

Support plan agreed

Support provided

ReviewThe gateway

‘Pre assessment screening’

Assessment of needs

‘Eligibility’

Discussion options

Direct paymentSupport arranged

Support providedDirect the support

Self directed support

Click on a stage in the process below to get access to practical information on self directed support including case studies and support organisations. For each stage, you can also access a range of learning materials.

OPTION 3: Information categorised by a process

A blend of all of these approaches?

Get in touchContact Knowledge Services Group:• Susan Lindner - susan.lindner@nhs.net• Sandra Davies - sandra.davies@nes.scot.nhs.uk• Susan Paterson – susan.paterson@nes.scot.nhs.uk

Complete the consultation questionnaire:• https://www.research.net/s/BC5B326

Join the virtual steering group:• Contact Susan Paterson for more information