October 2009

Proposal for Proposal for

Managed Support Managed Support ServicesServicesInform Interiors, Vancouver, BCInform Interiors, Vancouver, BC

What are Managed Support Services?What are Managed Support Services?

• Small and Medium sized businesses can now manage their systems like large corporations

• Managed Support gives business owners access to enterprise level IT support

• Proactive network and systems management

• Neo Code is responsible for network operations

• Standard monthly fee includes all services

What does Neo Code Managed Support provide?What does Neo Code Managed Support provide?

• Unlimited email and telephone support

• 24/7 network and computer monitoring

• Network and computer security

• Backup and disaster recovery

• 3rd party vendor assistance / liaison

• Guaranteed response time

• Monthly status report

How does Managed Support work?How does Managed Support work?

• Monitoring agent runs on each computer

• Entire system is monitored with alerts 24/7

• Dedicated network administrator

• Full network documentation

• Routine scheduled maintenance

• Ticket system for support requests

Network Monitoring ServiceNetwork Monitoring Service

• 24/7 monitoring, analysis, and escalation

• Backup monitoring

• Software patch management

• Service pack installation

• Antivirus monitoring

• Early warning system

Backup and Disaster RecoveryBackup and Disaster Recovery

• On-site and off-site backups daily

• BDR computer on site

• BDR records image of server every 15 minutes

• Server recovery from backup image

• Same day recovery to full production

BenefitsBenefits

• Reduce overall computer and system costs

• Improved budget and resource planning

• Preventive maintenance increases network reliability

• Business software implementation support

• Network status and monthly activity reporting

• IT planning to support needs of business