Infor EAM for Facilities and Service Providers
2
If you manage multiple locational assets for various clients, then it’s important to have a solution that stores detailed information about your managed assets and their processes. It is equally important that the system is scalable, allowing you to grow seamlessly as you take on additional clients who may require differing approaches to maintenance and asset management. The Infor EAM solution is an easy to configure, secure solution, with all the functionality required to meet the demands of your clients and provide transparency of maintenance, asset information and more. Whether you maintain facilities, vehicles, machinery, road networks or more, Infor EAM allows a partitioned approach (with one database for multiple organisations), whilst maintaining the highest standards of data security. Improve your asset services With Infor EAM you’ll be able to meet your business targets and ensure smooth running service delivery, increase solution deployment speeds without compromising on quality, and reduce costs by implementing a scalable and modular solution. Discover the value of alert management tools and logging calls in an easy-to-use, traceable system, all targeted at improving your maintenance services and the relationship with your clients. Secure your solution in many ways and always exceed client expectations by ensuring information can be accessed from anywhere in the world, on any device. Infor EAM has several features that will assist your service management business: www.sapphiresystems.com Infor EAM for Service Providers Product Brochure Ease of Configuration With Infor EAM you’ll be able to simply and quickly deploy a solution, thereby accomplishing any mobilisation periods imposed upon you. The screen designer tool enables any permitted user to add additional fields to facilitate business processes and so on. The inbuilt configuration tool will allow you to implement approaches used for similar clients as a starting point, thereby reducing the implementation time and allowing you to make use of configurations that are tried and tested. Multi-Organisational Approach With all of your client information stored securely within one enterprise solution, Infor EAM reduces the need for redundant data, providing the ability to share common information about employees, inventory, problem codes, reports etc. This not only facilitates data integrity, but provides a much more structured and proven approach around both your solution and how your business approaches asset management, allowing you to spend more time making informed decisions that can improve your service capability. Infor EAM Organisation 1 Organisation 2 Organisation 3 Organisation 4 Organisation 5 Common data (resources, inventory, stores, problem codes, suppliers, reports etc.)
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Transcript of Infor EAM for Facilities and Service Providers
If you manage multiple locational assets for various clients, then it’s important to have a solution that stores detailed information about your managed assets and their processes. It is equally important that the system is scalable, allowing you to grow seamlessly as you take on additional clients who may require differing approaches to maintenance and asset management.
The Infor EAM solution is an easy to configure, secure solution, with all the functionality required to meet the demands of your clients and provide transparency of maintenance, asset information and more. Whether you maintain facilities, vehicles, machinery, road networks or more, Infor EAM allows a partitioned approach (with one database for multiple organisations), whilst maintaining the highest standards of data security.
Improve your asset servicesWith Infor EAM you’ll be able to meet your business targets and ensure smooth running service delivery, increase solution deployment speeds without compromising on quality, and reduce costs by implementing a scalable and modular solution. Discover the value of alert management tools and logging calls in an easy-to-use, traceable system, all targeted at improving your maintenance services and the relationship with your clients.
Secure your solution in many ways and always exceed client expectations by ensuring information can be accessed from anywhere in the world, on any device.
Infor EAM has several features that will assist your service management business:
www.sapphiresystems.com
www.sapphiresystems.com
Infor EAM for Service Providers
Product Brochure
Ease of ConfigurationWith Infor EAM you’ll be able to simply and quickly deploy a solution, thereby accomplishing any mobilisation periods imposed upon you. The screen designer tool enables any permitted user to add additional fields to facilitate business processes and so on. The inbuilt configuration tool will allow you to implement approaches used for similar clients as a starting point, thereby reducing the implementation time and allowing you to make use of configurations that are tried and tested.
Multi-Organisational ApproachWith all of your client information stored securely within one enterprise solution, Infor EAM reduces the need for redundant data, providing the ability to share common information about employees, inventory, problem codes, reports etc. This not only facilitates data integrity, but provides a much more structured and proven approach around both your solution and how your business approaches asset management, allowing you to spend more time making informed decisions that can improve your service capability.
Infor EAM
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Common data (resources, inventory, stores, problem codes, suppliers, reports etc.)
Asset TrackingKeep track of your clients’ assets, their specifications, their call/event history, age, deprecation, warranties, value, associated inventory, relevant documentation and so on.
Call CentreInfor EAM will enable clients to log calls about assets or facilities online, keep up-to-date with the progress of jobs or requests without calling direct, receive alerts about calls or jobs related to their equipment and provide feedback for continuous improvement of services.
Planned MaintenanceUse planned maintenance schedules to create jobs for items such as fire drills, asset conditioning, inspections and so on. Base your planned maintenance upon usage or dates to make sure your clients’ assets operate efficiently. Quickly schedule work and associated materials and checklists to qualified employees to ensure high quality services.
InventoryKeep track of stock movements and stock levels to ensure economic order levels for critical spare inventory items. Manage records on substitute items that can be used in place of out-of-stock items and ensure your pricing and stock values are reflected in your company finance system.
Dashboards Use the dynamic dashboards to see all the important information and jobs for you and your team at any given time. Use statistical information to improve your performance and reduce costs as well as critically meet any service level agreements you have in place.
Systems IntegrationWith seamless integration to your HR, finance or call centre systems, your asset management solution will not sit alone and will work with accurate data in a fast and efficient way.
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Alert ManagementUse automated system alerting to escalate or inform you of issues before they impact your bottom line. Keep clients automatically informed on the progress of jobs or planned tasks and automate the sending of reports to whoever may require them.
Mobile WorkingInfor EAM’s mobile capability and its ability to work across any platform (such as Apple, Android or Windows) will ensure you are not constrained by the requirements of any client. Simple to use mobile tools on a tablet or smartphone will give you the power to reduce paper-based processes and fully empower employees to work in a smarter, more efficient manner.
Contract ManagementWith the ability to automatically apply uplifts on a contract-by-contract basis, you’ll be able to manage simple or complex contract requirements seamlessly, therefore ensuring the correct return on any work undertaken. Then you can utilise pricing schedules and system workflow to produce sales invoices for your clients.
