INFOPLUS Company Profile

8/4/2019 INFOPLUS Company Profile

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[SOLUTION PROVIDER] 2011

Infoplus Pvt. Ltd | Confidential2

Table of Contents1 General Description of business ........................................................................................................... 4

1.1 INTRODUCTION: ......................................................................................................................... 4

1.2 PRODUCTS/SERVICES ............................................................................................................... 5

1.2.1 Managed Services ........................................................................................................... 5

Provisioning of Equipment and Procurement Services .................................................. 6

Our Provisioning Services include:........................................................................................ 6

Benefits ............................................................................................................................................ 6

Service Level Agreements ........................................................................................................ 6

Centralized, single-point-of-contact Help desk services ............................................... 7

Our help desk services include the following:................................................................... 7

Benefits ............................................................................................................................................ 7


On-Site Support and Installs/Moves/Adds/Changes (IMAC) Services..................... 8

Our on-site support and IMAC services include the following: .................................. 8

Benefits ............................................................................................................................................ 8


Technician Remote Support ..................................................................................................... 9

Our remote support services include the following:....................................................... 9

Benefits ............................................................................................................................................ 9


Our network management services include the following: ........................................ 10

Benefits .......................................................................................................................................... 10

Service Level Agreements ...................................................................................................... 11

Our software services include the following:................................................................... 11

Benefits .......................................................................................................................................... 12

Our break/fix maintenance services include the following: ....................................... 12

Benefits .......................................................................................................................................... 12


2 Security Services .......................................................................................................................... 13

Our security services include the following:.................................................................... 13

2.1 Benefits .............................................................................................................................. 13



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2.1.1 Consulting & Advisory Services ..................................................................................... 14

Steps to Order above Services ............................................................................................. 15

2.1.2 Areas of Contract Management ........................................................................ 16

Dedicated resources supporting customer goals. .......................................................... 16

2.1.3 Solution Partner ............................................................................................................ 17

2.1.4 Clientele ........................................................................................................................ 18

2.1.5 Lifecycle of Service Provisioning ................................................................................... 20

2.1.6 Some Recent Projects ................................................................................................... 20

2.1.7 ORGANIZATION CHART OF InfoPlus .............................................................................. 21

3 Disclosure Statement .......................................................................................................................... 22


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1 General Description of business

In this section we will be providing overall scope of the industry. We will give a brief insight on the

services we are offering, why we chose this offering and why they are attractive.

1.1 INTRODUCTION:InfoPlus Pvt. Ltd. is an IT Solution / Service provider that offers innovative IP based infrastructural

solutions to its customers. InfoPlus has been established on 2005 as arms of ICTC Group with its

history of more than three decades in the pinnacles of the countrys business enterprise, who

continues to make relentless efforts to achieve universally honored business attributes such as

integrity, transparency, equity, diligence, and value additions and professionalism.

Mission and Vision...

MISSIONSTATEMENT

"We enable business transformation and enrichment of lives by delivering sustainable world classtechnology Products, Solutions & Services in our chosen markets thereby creating superior

shareholder value."

VISION STATEMENT"A global corporation enriching lives and enabling business transformation for our customers, with

leadership in chosen technologies and markets. Be the first choice for employees and partners, with

commitment to sustainability."

QUALITYPOLICY"We shall deliver defect free products, services and solutions to meet the requirements of our

external and internal customers the first time, every time."


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1.2 PRODUCTS/SERVICESOur prime objective is to provide cost effective and reliable services to the consumers. In addition to

this, we will under-line our presence with innovative and useful value addition services which will

differentiate us from the existing Solution provider in a meaningful way.

1.2.1 Managed Services

Managed Services is an integrated suite of managed

IT services that supports the total life-cycle of your IT

infrastructure, from planning and design, to

implementation, operations, security, and

maintenance. The program objective is to save you

money, reduce your risk, and simplify the

management of Information Technology

infrastructure and services so that you can focus on

running your government business. As a full service

Managed Services partner, InfoPlus can design,

deploy, and operate your entire IT infrastructure,

including networks, servers, service desks, desktop

systems, mobile devices, peripherals, business

systems, application development, and more.

A. Procurement Servicesi) SaaS [Software as a Service]ii) HaaS [Hardware as a Service]

B. Help Desk ServicesC. On-Site SupportD. Remote SupportE. Network ManagementF. Software ServicesG. Break/Fix ServicesH. Asset Tracking ServicesI.

Security Services


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1.2.1.1 Procurement ServicesProvisioning of Equipment and Procurement Services

We provide you with efficient procurement and provisioning services for the end user computing

environment, which is achieved through a combination of proven processes, relationships with

vendors, understanding your environment and experience of managing a geographically diverse end

user community across the country.

Our Provisioning Services include:

Provide all equipment to customer as a service,including procurement and provisioning

Finalize system configurations with manufacturer to

meet customer requirements

Leverage standardized configurations across multiple

customers to reduce costs Coordinate equipment orders, shipments, and returns

Provide buy-out options to meet the customers

requirements

Provider of all supporting services including

installation and break/fix

Standard monthly reports delivered to you, including SLAs, serial numbers, end-of-life

Benefits

There are many direct benefits to your organization when you use our Provisioning and Procurement

service:

Reduced total cost of ownership and risk to enterprise Cost controlled business model Streamlined internal product acquisition process Eliminate labor costs and errors associated with asset tagging, image loading Flexible, high value solution mapped directly to your needs

Service Level Agreements

For this service, the Service Level Agreements include the following:

On-time delivery of monthly reports Accurate product quotes from multiple hardware vendors offering alternative configurations Timely processing and submission of accurate orders Delivery of equipment to correct site within scheduled delivery window


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1.2.1.2 Help Desk ServicesCentralized, single-point-of-contact Help desk services

InfoPluss help desk provides enterprise-wide technical support, from basic call/contact handling and

dispatch to total help desk and customer support solutions.

Our help desk services include the following:

Start-to-finish (open to close) incident management Dedicated toll-free number for callers to reach the help desk Initial confirmation response to customer requests Fast response from knowledgeable and professional staff

using known workarounds, solutions, and a customized,

continuously updated knowledge base

Dispatch services for on-site customer visits Incident escalation and coordination according to customer-

defined escalation process

Standard monthly reports delivered to you, including analytic reporting that provides custom andad hoc reports online

Benefits

There are many direct benefits to your organization when you use our Help Desk services:

Cost controlled business model with excellent customer satisfaction Centralized, single-point-of-contact (SPOC) for all problems and service requests Reduced end-user down time and site visits with high first call resolution (FCR) Reduced enterprise support costs by shortening incident resolution time Excellent customer satisfaction achieved by measuring, monitoring, and reportingService Level Agreements

Multiple standard Service Level Agreements are offered for Help Desk services. Basic, Standard, and

Enhanced Levels each include Monday-Friday, 5 days/week, and business hours coverage (9 a.m. 6

p.m. Nepal Standard Time). Non-business hour coverage and extended business hour coverage is

available at an additional cost.


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1.2.1.3 On-Site Support ServicesOn-Site Support and Installs/Moves/Adds/Changes (IMAC) Services

InfoPluss on-site support and IMAC services provide complete support for the desktop, including

software and hardware. Install Move, Add, and Change services are provided to assist in all activities

ranging from deployments and hardware/software installations to office moves, as well as common

changes and upgrades.

Our on-site support and IMAC services include the following:

Certified and trained technicians are accessible atcustomer site

Return equipment to service along with providingadditional personal service such as interfacing with

existing customer help desks, support of customer

specific applications, and desktop Installation, upgrades, configuration, and

movement of systems

Coverage for both warranty and non-warrantyequipment available

Standard monthly reports delivered to you,including SLAs, root cause analysis, failed device

analysis, and trend analysis

Benefits

There are many direct benefits to your organization when you use our On-Site Support and IMAC

services:

Higher level of service delivered, increased user satisfaction Familiarity with staff and customers unique needs Minimize possible workplace disruptions Brief orientations, Q&A with users offered to complete the visit to ensure user satisfaction


Multiple standard Service Level Agreements are offered for On-Site Support and IMAC services.Basic, Standard, and Enhanced Levels each include a technician on-site Monday-Friday, 5 days/week,

business hours coverage (9 a.m. 6 p.m. Nepal Standard Time). Non-business hour coverage and

extended business hour coverage is available at an additional cost.


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1.2.1.4 Remote Support ServicesTechnician Remote Support

InfoPluss remote support services provide a real giant leap forwardtoward reducing the cost of ownership for our customers. This service

is included when you purchase either Help Desk services or Break/Fix

Hardware Maintenance services.

Our remote support services include the following:

Remote login following customer-approved security procedures Certified and trained technicians resolve problems quickly Technician interacts with user which helps to prevent future

problems

Ad hoc training offered when users need it most and when learningretention is highest

Standard monthly reporting included in help desk or break/fix hardware maintenance reportsBenefits

There are many direct benefits to your organization when you use our Remote Support Services

Higher service levels and faster problem resolution for users More problems resolved during initial contact with help desk or field engineer Less workplace disruptions due to reduced on-site visits Reduced user downtime so users can get back to work sooner


Standard Service Level Agreements for this service are included as part of both help desk services

and break/fix hardware maintenance services as an efficiency to expedite end user return to service,

increase First Call Resolution, and reduce the number of on-site visits to users.


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1.2.1.5 Network Management Services

InfoPluss network managementservices provide complete support for

the management and support processes

for Local Area Networks (LAN) and Wide

Area Networks (WAN). Services are

provided either on-site or remotely

from a InfoPlus facility such as a

Network Operations Center (NOC).

Our network management services include the following:

Connectivity troubleshooting Performance and availability management, including eliminating bottlenecks Monitoring Pro-active preventive management and highly efficient reactive capabilities for unexpected repair

problems

Leverage L2/L3 IP-VPN, MPLS , Local Loop enhanced features and functionality to effectivelysupport customers to the available national /international backbone

Rigorous change management Technical expertise and collaboration with selected hardware vendors Configuration of network management consoles, including auto-discovery process, configuration

of management consoles, establishing performance thresholds, defining performance-tuning

parameters, automated preventive notification and pre-failure alerting, trend analysis event

correlation and root cause analysis, user account administration, network devices and

configuration, and change management

Standard monthly reports delivered to you, including network services report and incidentreports

Benefits

There are many direct benefits to your organization when you use our Network Management

services:

Your mission critical IT infrastructure isoperated by trained and certified IT

professionals Maximize network performance and availability Lower cost for the service due to leveraged

resources and staff

No hiring, training or staff retention issueswhich distract from your primary business

Your investment is protected when we utilizecustomer-owned equipment or offer our

standard network management suite


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InfoPlus has first-hand experience workingwith Network circuit platform


Multiple standard Service Level Agreements are offered for Network Management services. Basic,

Standard, and Enhanced Levels each include monitoring Monday-Friday, 5 days/week, businesshours coverage (9 a.m. 6 p.m. Nepal Standard Time):

1.2.1.6 Software ServicesInfoPluss software services provide complete

solutions for managing desktop software, from

the operating system to patches to software

upgrades and electronic distributions. In todays

complex environment, you need IT professionals

providing high quality solutions to help your

users be as productive as possible. In addition

we help to support and secure your network and

desktops.

Our software services include the following:

Software configuration management, keeping your desktops safe and your software current Patch management solutions to protect your enterprise from desktop security vulnerabilities Identify and distribute Security patches to protect servers and desktops Efficient, automated, and policy-based electronic software distribution providing maximum

control and coverage with scheduled deployments during non-business hours

Customer-provided Enterprise Software Distribution (ESD) System Design of software infrastructure to match customers unique business environment Image management, including development, testing, verification, and distribution of a

standardized desktop image

Support of both enterprise level and department level customer requirements during a softwaredistribution

Standard monthly reporting delivered to you, including SLAs and regular status reports onsoftware service activities, issues, and recommended actions


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Benefits

There are many direct benefits to your organization when you use our software services:

Virtually no disruption of services to end usersduring and after software updates

Reduced impact of virus and security incidentswith a higher level of desktop security

Minimal impact to current IT support processesand customer business processes

Lower cost for the service due to leveragedresources and staff

No hiring, training or staff retention issues whichdistract from your primary business

1.2.1.7 Break/Fix Maintenance Services Vendor Owned Hardware

InfoPluss break/fix maintenance services provide

a complete solution for managing your

Router/Switches etc. A phone call to our xxxxx

number starts the process of getting your device

back in service.

Our break/fix maintenance services

include the following:

Centralized support through a single telephone number and incident management system Coverage for servers, routers, switches desktops, laptop, tablets and printer devices Remote troubleshooting before on-site visit delivers faster repair and return to service Proactive and preventative servicing of supported devices Repair or replacement of marginally performing or failing hardware components Standard monthly reporting delivered to you, including SLAs, root cause analysis, ticket volume,

and trend analysis

Benefits

There are many direct benefits to your organization when you use our break/fix maintenance

services:

Save you time and money by simplifying hardware maintenance A single provider for coverage for your locations throughout the entire state of Nepal

High quality of service leveraging a consolidated repair history and knowledge base Extensive experience with multiple brands of hardware, so you are covered


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Excellent return to service coverage No hiring, training or staff retention issues which distract from your primary businessService Level Agreements

Multiple standard Service Level Agreements are offered for break/fix maintenance services for

vendor-owned equipment. All Service Levels cover within Kathmandu. Basic, Standard, and

Enhanced Levels are detailed below:

2 Security Services

InfoPluss security services provides a customer with a

comprehensive, managed 24/7 service without requiring

an extensive customer investment in hardware, software,

and technical staff. This complete solution includes

architecture, design, implementation, and training to

secure your environment.

Our security services include the following:

Returning removed hard drives to customer as required Perimeter Security including Firewalls and Intrusion Detection, Intrusion Prevention Systems

(IDS/IPS), and Virtual Private Network (VPN)s

Strong authentication to keep intruders off of your network Proactively locate and mitigate security weaknesses in the customers enterprise infrastructure Account Provisioning to streamline and secure user account administration and password

management

Centralized management and analysis of all customer log data for correlation Protect and monitor e-mail infrastructure entry

2.1 Benefits

There are many direct benefits to your organization when you use our security services:

Protection of systems from viruses and other types of malware Security measures are implemented throughout the distributed

networking environment

Comprehensive view and management of customer enterprisesecurity infrastructure

Lower cost for the service due to leveraged resources and staff No hiring, training or staff retention issues which distract from

your primary business


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For this service, the Service Level Agreements include the following:

Initial security audit of customers desktop environment and present security recommendations Manage anti-virus/malware software solution Pricing based on 100 seats and reduces significantly with higher seat counts at 3375 / seat /

month

2.1.1 Consulting & Advisory Services

InfoPlus maps your business strategies to the necessary IT infrastructure and enables you to

achieve business goals efficiently. InfoPlus's consulting team comprise of senior networking

and Communication experts with vast experience in the fields of consulting and technology.

InfoPlus provides consulting in the fields of advanced IP, advanced routing, switching, and

wireless/ wire line networks, VoIP, IP telephony, Video conferencing, Tele-Presence, MPLSand Data centers. The company's consultancy scope usually includes network engineering,

design, consolidation, as well as outsourcing. InfoPlus solutions enable companies to create

and successfully deploy IT practices and solutions that allow an immediate productivity

boost and significantly reduce operational costs.


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Steps to Order above Services

1)On-Site Evaluation

Our goal is to sit down and understand your needs.

We provides the types of services required that will fall under the following task areas: program

management; enterprise IT policy and planning; enterprise design; integration and consolidation;

information assurance; business process reengineering; requirements analysis; market research and

prototyping; information and knowledge engineering; development of software interfaces and

software configuration; product integration; test and evaluation; seat management; asset

management and technology implementation.

1 On-Site Evaluation

2 Proposal

3 Contract Management

4 On-Going Contract Support


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2)ProposalOur blueprint for achieving quality

Following our on-site evaluation of the environment, InfoPlus will

provide a proposal which services the needs identified. This

proposal is delivered in the framework outlined by our

Contracts.

As part of the proposal phase, we will submit a detailed proposal

on ways to transform and improve the customers IT

infrastructure to deliver quality services. The IT infrastructure

includes network services, desktop and e-mail, data centers,

customer care services, security services, break/fix services, and other infrastructure projects and

services, as described by this website.

3)Contract ManagementSystematically and efficiently managing contract

creation

Upon written acceptance of the InfoPlus Information Technology

proposal, a written Supplemental Agreement parameteritized

within the framework outlined in the Managed Services for

Information Technology contract will be executed between us.

2.1.2 Areas of Contract Management

Authoring and Negotiation Document Management Baseline Management Commitment Management Issue and Change Management Service Level Agreement Compliance

4)On-going Contract Support

Dedicated resources supporting customer goals.

At the start of all contracts, InfoPlus assigns a dedicated Program Manager who will be the single

point-of-contact (POC) with the customer. Our program manager is responsible for directing all

activities including contract compliance, program success and customer satisfaction. Our program

manager represents InfoPlus in all matters relating to the contract including contractual,

administrative, and technical issues. The program manager communicates with the customer on

requirements and status of activities, allocates the necessary resources, takes required personnel

actions and directs efforts of subcontractors and product suppliers to achieve the customers goals.


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In addition, the program manager provides leadership and direction to the program, and directs line

supervision to the InfoPlus organization.

The InfoPlus Program Management Office provides a well-defined communications interface for all

aspects of account management, including planning, management and operations, and monitoring

and reporting functions. On a weekly basis a formal meeting takes place; however, the InfoPlus

project manager and any necessary members of his project team and the customer POC will

communicate concerns, issues, and plans and solve any problems before they arise.

2.1.3 Solution Partner

InfoPlus, as a group company of ICTC, has legacy in International partnership, which will leverage

InfoPlus to have partnership with top of line manufacturers / service providers. We have already

initiated discussion with the following companies:

and many more on the Way!!!


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2.1.4 Clientele


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Product Categories

Routers: CPE, Access , Aggregation, Core Switches: Normal, Managed L2 / L3, Gigaethernet (SFP), Access , Aggregation, Core ,

Metro-Ethernet

Transmission: Modems, Media converters, MUX, Fiber Cable & passive components of Fiber Security: Firewall, UTM, IPS / IDS, VPN Concentrator, NAC, End point Security. Server

Security, Surveillance Systems, Access System

Wireless : Carrier Class, Enterprise Class, PTP , PMP , Mesh, Wi-Fi 802.11, Antenna Unified Communication: VoIP, IP Telephony, H323 / SIP Voice Gateway Series, SMS

Gateways, Streaming Servers. Video / WEB Conferencing.

Management & Monitoring: NMS / EMS , ERP, CRM, HRMS .


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2.1.5 Lifecycle of Service Provisioning

2.1.6 Some Recent Projects

Data Center implementation for Inland Revenue

Department, 2010

Turnkey IT Infrastructure deployment for Bank of

Kathmandu, 2009

Centralized Network System deployment for

Siddartha Insurance, 2011

Centralized Network System deployment for

Department of Land Information and Archive, 2011

Turnkey Nationwide Network Expansion project

for Websurfer Nepal , 2011

Consultation ServicesSurvey and Documentation

Analysis & AssessmentNetwork Architecture and Design

Performance Optimization / Wireless Remediation

Equipment & Procurement

Testing & Implementation

Operations & Maintenance

Technical Training

AMC (Annual Maintenance Contract)


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2.1.7 ORGANIZATION CHART OF InfoPlus


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3 Disclosure StatementThe information in this proposal shall not be duplicated, used or disclosed in whole or in part

for any purpose without written consent of InfoPlus.

Contact:

InfoPlus Private Limited

Alka Chamber, Pulchowk, Lalitpur, Nepal

Mailing Address: GPO Box 8975 EPC 5684

Tel: +977-1-5553390/1

Email:[email protected];
mailto:[email protected]:[email protected]:[email protected]:[email protected]

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