Infographic: Spooky Stats in Customer Service

Don’t be SCARED! Find out how Aspect can help. www.aspect.com OH, The Horror! Source: White House Office of Consumer Affairs, via 75 Customer Service Facts, Quotes & Statistics, Scout, eBook And new customers are harder to pick up! It is 6-7 times more expensive to acquire a new customer than it is to keep an existing one. Source: Lee Resources, via 75 Customer Service Facts, Help Scout eBook Everyone loves a good horror story! Most unhappy customers won't hang around. Toxic Tales 91% will not do business with you again after an unresolved poor experience. Source: American Express Survey, 2012 9 people about a GOOD experience people about a POOR experience !!?!!? !?!!?!!?! !!!!!!!!! Americans tell (on average): 15 Source: Commissioned study conducted by Forrester Consulting, June 2012 42% of agents are unable to efficiently resolve customer issues due to disconnected systems, archaic user interfaces, and multiple applications. Scary Spending Freaky FACT Ignoring customers’ demands could cost you. Poor customer experiences result in an estimated $83 billion loss by US enterprises each year because of defections and abandoned purchases. Source: Parature Customer Service Blog Spooky Stats about Customers have taken control of the customer-company conversation,demanding exceptional customer service. More businesses are taking steps to deliver. © 2014 Aspect Software @AspectSoftware AspectSoftware aspect-software Customer Service Be afraid! Here’s what you stand to lose if you fall short.

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Transcript of Infographic: Spooky Stats in Customer Service

Page 1: Infographic: Spooky Stats in Customer Service

Don’t be SCARED! Find out how Aspect can help. www.aspect.com

OH, The Horror!

Source: White House Office of Consumer Affairs, via75 Customer Service Facts, Quotes & Statistics, Scout, eBook

And new customers are harder to pick up!

It is 6-7 times more expensive to acquire a new customer than it is to keep an existing one.

Source: Lee Resources, via 75 Customer Service Facts, Help Scout eBook

Everyone loves a good horror story!

Most unhappy customers won't hang around.

Toxic Tales

91% will not do business with you again afteran unresolved poor experience.

Source: American Express Survey, 2012

9 people about a GOOD experience

people about a POOR experience!!?!!?!?!!?!!?!

!!!!!!!!!Americans tell (on average):

Source: Commissioned study conducted byForrester Consulting, June 2012

42% of agents are unable to efficiently resolve customer issues due to disconnected systems, archaic user interfaces, and multiple applications.

Scary Spending

Freaky FACT

Ignoring customers’ demands could cost you.Poor customer experiences result in an estimated $83 billion loss by US enterprises each year because of defections and abandoned purchases.

Source: Parature Customer Service Blog

SpookyStats about

Customers have taken control of the customer-company conversat ion,demanding exceptional customer service. More businesses are taking steps to deliver.

Customer Service Be afraid! Here’s what you

stand to lose if you fall short.