Infographic road map for a trustworthy e commerce website
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Infographic: Road Map for a Trustworthy E-Commerce Website Every contact a visitor has with an e-commerce website is an opportunity for a business to instill trust in the visitor. Here, we break down how a business can do that, at multiple points in a customer life cycle.
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Transcript of Infographic road map for a trustworthy e commerce website
Infographic: Road Map for a Trustworthy E-Commerce Website
Every contact a visitor has with an e-commerce website is an opportunity for a business to instill trust in the visitor. Here, we break down how a business can do that, at multiple points in a customer life cycle.
Infographic: Road Map for a TRUSTWORTHY E-COMMERCE WEB
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Road Map for a TRUSTWORTHY E-COMMERCE WEB
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•E-commerce website is an opportunity for a business to install trust in the visitor
•Here, break down how a business can do that, at multiple points in a customer life cycle
1st TOUCH POINT:
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WHEN THEY FIRST HEAR ABOUT YOU•Many will be hesitate to buy from an e-commerce
store they’ve never heard of
1st TOUCH POINT:
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WHEN THEY FIRST HEAR ABOUT YOU
•Someone have a chance to establish trust from the beginning via your advertising
•A well-designed ad can help establish a great first impression
1st TOUCH POINT:
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WHEN THEY FIRST HEAR ABOUT YOU•But, here are a few quick and hardy tips and things
2nd TOUCH POINT:
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WHEN THEY ENTER AND BROWSE YOUR WEBSITE
•Here are some ways to build upon those reassurances
• It’s important to text and find a healthy balance that increase safes
IMAGERY
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•Use only high quality e-commerce images
REVIEWS
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•Highlight reviews of products showing their that other people shop at e-commerce
THOUGHT LEADER
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•Educare users on products•Being a thought leader can be beneficial
ABOUT
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•A photo of staffing about page can help• If previously a founder of another company or
worked for well-known company, do mention it clearly
TESTIMONIALS
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•Customer testimonials (with faces) on pages may help
•Embedding a tweet adds freshness to this section
CONTACT
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•Make contact info clear•Someone may even want to put it at the bottom of
every page
POLICES
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•Returns policy/other policies easy to find
CREDIBILITY
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• If someone is a member of better business Bureau, post his/her grade(badge) on website
LIVE CHAT
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• Live chat may help build a relationship which can build trust
3rd TOUCH POINT
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WHEN THEY PUT THE ITEMS IN THE CART
•Now they have put terms in their cart
•Mention the numbers of order shipped
•Show where shipping facility is
•People may like to know where their products coming from
3rd TOUCH POINT
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WHEN THEY PUT THE ITEMS IN THE CART• Get an SSL certificate to make sure someone have
http
3rd TOUCH POINT
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WHEN THEY PUT THE ITEMS IN THE CART
• List the phone number
•Show a DELIVERY DATE and not the shipping date.SECURITY BADGES
• Like McAfee Secure, VeriSign etc
•If you need free consultation for SEO, feel free to contact us
•Our Email is: [email protected]
•Get Free Consultation Today
•Visit us at http://metakave.com
Get Free Quote
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CommunicationSadiq M. AlamFounder & Head of Ideas
Call: (+880) 017110 56474, (+880) 09611 699 014Email: [email protected]: sadiq.alam
MetaKave Dev HQApt 12B2, Al-Baraka Tower 252 Elephant Road, Dhaka-1205, Bangladesh
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