1

2

Fuel

30%

Fuel Taxes no longer meet the soaring costs of keeping up with our highways. Electronic toll collection provides a valuable source of revenue to build new roads, maintain existing roads, and overcome obstacles like traffic congestion and safety concerns.

All Electronic Toll

200 to 400

vehicles processed per hour, per lane (maximum capacity of a lane)

2,500

All-Electronic Tolling increases efficiency by allowing more vehicles to be processed.

for every commuter in the U.S.5

1.6 Billion annual toll transactions processed in the U.S. each year

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20 Million customer phone calls handled per year

1. Consumer Views of Live Help Online 2012, A Global Perspective, Oracle2. National Cooperative Highway Research Program: Compilation of Public Opinion Data on Tolls and Road Pricing3. IBTTA 2012 Tolling in Brief4. Amdocs 2012 Survey5. INRIX Traffic Data 2011 Urban Mobility Report6. HNTB 2011 Should an agency implement AET?7. Forrester North American Technographics® Customer Experience Online Survey, Q4 2010 (US)

34Hours

Toll roads in the U.S. have a lower fatality rate than U.S. roads overall.3

the total time that an average urban commuter spends in traffic each year. AET reduces congestion, thereby cutting commute time.5

17 Million Transponder customers

Watch our video “Xerox Simplifies Your Commute with Electronic Toll Collection”: http://bit.ly/xerox-transport-videoFollow us on Twitter: @XeroxTransport

50%

Largest ETC service provider U.S. with

market share

Manual Toll Plaza:

vehicles processed per hour, per lane6

1

2

of Americans believe tolling should be considered the primary source of transportation revenue, or on a project by project basis.3

84%

the amount we can reduce the environmental impact by reducing the number of stops along toll roads.3

$100 Billion

24% of consumers in 2010 who had unsatisfactory service interactions shared their experience through social networks.7

2 out of 3 people like the idea of a congestion pricing program.3

Xerox and Electronic Toll Collection

Facebook users Twitter users

1

250% 1

280%

More than 50% of Facebook users, and 80% of Twitter users, expect a response to a customer service inquiry in a day or less1, making it increasingly important to partner with a tolling provider who offers customer service through social media.1

Consumers

Congestion cost US commuters more than

in 2010, nearly

$750

12 FactsEvery Transportation Executive Should Know About Electronic Toll Collection

Fact 1

Fact 2

Fact 5

Fact 7

Fact 9

Fact 10

Fact 11 Fact 12

Fact 8

Fact 6

Fact 4

Fact 3