Influence, Power & Influence, Power &

Politics:Politics: An An

Organizational Survival KitOrganizational Survival Kit

Dann, Logan, Rachel, Zach & LanceDann, Logan, Rachel, Zach & Lance

TEAM OPUS INC.TEAM OPUS INC.

OverviewOverview

Influencing OthersInfluencing Others

Social Power andSocial Power and

EmpowermentEmpowerment

Organizational Politics Organizational Politics

and Impression Managementand Impression Management

Influencing OthersInfluencing Others

Influence TacticsInfluence Tactics

Influence OutcomesInfluence Outcomes

Making Strategic AlliesMaking Strategic Allies

Influence TacticsInfluence Tactics

1)1) Rational PersuasionRational Persuasion2)2) Inspirational AppealsInspirational Appeals3)3) ConsultationConsultation4)4) IntegrationIntegration5)5) Personal AppealsPersonal Appeals6)6) ExchangeExchange7)7) Coalition TacticsCoalition Tactics8)8) PressurePressure9)9) Legitimating TacticsLegitimating Tactics

Influence OutcomesInfluence Outcomes

Commitment – Enthusiastically Commitment – Enthusiastically AgreesAgrees

Compliance – Grudgingly Complies Compliance – Grudgingly Complies

Resistance – Refuses to HelpResistance – Refuses to Help

Making Strategic AlliesMaking Strategic Allies

Mutual RespectMutual Respect

OpennessOpenness

TrustTrust

Mutual BenefitMutual Benefit

Social Power and Social Power and EmpowermentEmpowerment

5 Bases of Power5 Bases of Power

Employee EmpowermentEmployee Empowerment

Making Empowerment WorkMaking Empowerment Work

Definitions for PowerDefinitions for Power

Reciprocity:Reciprocity: Widespread Widespread belief that people should be paid belief that people should be paid back for their positive and negative back for their positive and negative actsacts

Social Power:Social Power: Ability to get Ability to get things done with human, information things done with human, information and material resourcesand material resources

5 Bases of Power5 Bases of Power Reward PowerReward Power - Rewards - Rewards

Coercive PowerCoercive Power - Punishment - Punishment

Legitimate PowerLegitimate Power - Authority - Authority

Expert PowerExpert Power - Knowledge - Knowledge

Referent PowerReferent Power - Respect - Respect

EmpowermentEmpowerment

Def: Sharing varying degrees of Def: Sharing varying degrees of power with lower-level employees to power with lower-level employees to better serve the customerbetter serve the customer

Making Empowerment Making Empowerment WorkWork

Share InformationShare Information

Create Autonomy Create Autonomy

through Structurethrough Structure

Let Teams become Let Teams become

the Hierarchythe Hierarchy

Organizational Politics and Organizational Politics and Impression ManagementImpression Management

Def: Org Politics & CoalitionDef: Org Politics & Coalition

Political BehaviorPolitical Behavior

Impression ManagementImpression Management

Definitions:Definitions:

Organizational Organizational Politics:Politics: Intension Intension enhancement of self-interestenhancement of self-interest

Coalition:Coalition: Temporary Temporary groupings of people who actively groupings of people who actively pursue a single issuepursue a single issue

Political BehaviorPolitical Behavior

Uncertainty:Uncertainty:1)1) Unclear ObjectivesUnclear Objectives

2)2) Vague Performance MeasuresVague Performance Measures

3)3) Ill-defined Decision ProcessesIll-defined Decision Processes

4)4) Strong Individual or Group Strong Individual or Group CompetitionCompetition

5)5) Any Type of ChangeAny Type of Change

Political Behavior Political Behavior Tactics:Tactics:

Attacking or Blaming OthersAttacking or Blaming Others Using InformationUsing Information Creating a Favorable ImageCreating a Favorable Image Developing a Base for SupportDeveloping a Base for Support Praising Others (integration)Praising Others (integration) Forming Power CoalitionsForming Power Coalitions Associating with Influential PeopleAssociating with Influential People Creating Obligations (reciprocity)Creating Obligations (reciprocity)

Impression ManagementImpression Management

Def:Def: Getting others to see us in a Getting others to see us in a certain manner certain manner

Good Impressions:Good Impressions: Get what you Get what you wantwant

Bad Impressions:Bad Impressions: Avoiding more Avoiding more workwork

SummarySummary

Influencing OthersInfluencing Others

Social Power andSocial Power and

EmpowermentEmpowerment

Organizational Politics Organizational Politics

and Impression Managementand Impression Management

Questions?Questions?