aAll industrial and intellectual property rights are owned by the MAPFRE Group. Any unauthorised use will be prosecuted in accordance with the applicable law.

mapfre-asistencia.com

Carretera de Pozuelo nº 5228222 Majadahonda

Madrid - Spaininternationalsalesdepartment@mapfre.com

automotiveindustry products

assistance

facebook.com/mapfre.assistance

twitter.com/MapfreAsist

youtube.com/MAPFREASISTENCIAvcr

linkedin.com/company/mapfre.assistance

ITIJ 2005 Awardfor Best Assistance

Company

ITIJ 2011 Awardfor Best Travel

Insurance Company

ITIJ 2013 Awardfor Best Travel

Insurance Company

Affiliate Memberof the World Tourism

Organization

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aDiscover

MAPFRE ASSISTANCEYour life. Our world

A dedication to serving people worldwide

is the philosophy on which MAPFRE

ASSISTANCE’s operational approach is based.

We have been working with our partners in the

automotive industry for more than 25 years,

helping them boost their turnover, profile

and profits. We offer our partners innovative

products and services to achieve a better

quality of life for both them and their clients.

That is our world.

Leader in driver assistance programmes and services for the

automotive industry

Own assistance networkon all five continents

Own network of agents and dealership support worldwide

Complete, simple integration within your company

We also custom design other types of assistance programmes which may be of interest to our partner’s customers.

assistance

automotive

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More than 25 yearsworking with companiesin the automotive industry

We offer tailored and turnkey products and services fully adapted to the needs of each and every one of our clients,making us their key partner from roadside assistance to the sale of supplementary motor services.

We motivate our partners sales networks and teams, taking on the role which best suits our client. Depending on their needs, we provide anything from competitive services, products and training to motivation plans for the channel and the sales force. We also work together with our partners to coordinate marketing and telesales campaigns.

Integrated into each local market with a qualified, specialist, professional and technical team.

We provide partners with the choice of either operating schemes under our own brand name or providing products wich are integrated within the brand of the vehicle manufacturer, importer or dealership.

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We belong to the industry. Our active involvement in the automotive industry, in the shape of CESVIMAP, makes us a global leader in the field. CESVIMAP, the MAPFRE Road Safety and Experimentation Centre, has been researching every aspect of driving since 1983. All the know-how built up in this research is utilised in our unique training initiatives and publications.

CESVIMAP is a centre for study, development, training, causal breakdown analysis, repair techniques and parts management. The Centre allows us to offer our partners in the automotive industry the very best service and is present in Europe, the Americas and Asia. It is already benefiting numerous companies in the industry, from manufacturers to garages, importers and dealerships.

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MAPFRE ASSISTANCE strikes the perfect balance between a strong international presence and sound knowledge and experience of local markets.

Why chooseMAPFRE ASSISTANCE?

Increase the revenue and profits of your business.MAPFRE ASSISTANCE generates new business lines, contributes value and distinction, and only deals with Win-Win situations.

Expand your service offering. MAPFRE ASSISTANCEprovides a broad spectrum of products and serviceswhich appeal to car buyers and users.

Improve your brand image. The services provided by MAPFRE ASSISTANCE allow you to increase positive interactions with your clients after the point of purchase, improving customer loyalty.

Increased trust. MAPFRE ASSISTANCE offers peace of mind, delivers the very best assistance programmes and facilitates transparency in all processes and operational reporting, avoiding fraud and achieving seamless integration with our partners’ systems.

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We provide our partners in each country with a network of advisers, offering support at the point of sale, alongside our multilingual telesales platforms with their considerable capacity for call handling andsales activation.

In short, we offer a turnkey solution which drives business results from the outset.

Turnkey solutions

Training. For your sales networks and teams. We are involved in the industry’s leading specialist forums, international trade fairs and seminars, enabling us to pass on best practice to all those we work with in the automotive sector.

Advice. Our experience and knowledge of the market allows us to plan and define the best strategy for each partner.

Sales and after-sales support. We work with our partners to find and implement effective methods to motivate their sales force as well as generating additional revenue for the after-sales areas.

Technology. Our bespoke systems effectively support partners in their business operations and reporting requirements. Tools which facilitate sales, provide detailed statistics, increase transparency and optimise effort can be easily integrated into our partners’ technology infrastructure.

Quality control. Guaranteeing professionalism at points of sale and compliance with the most demanding standards.

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Product linesfor your company

At MAPFRE ASSISTANCE we focus and adapt our assistance programmes and services to the specific needs of the automotive sector, offering value to every type of company in the sector.

We provide solutions which supplement your offering, either as automatic inclusions or optional purchases.

Your road. Our world

Your travel. Our world

Manufacturer/Importer

Finance Companies

Lease/Rental Companies

Official Dealerships

Independent Distributors

Repair Shop Network

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Your road. Our world

A world where MAPFRE ASSISTANCE is immediately on hand with the best solution for its clients, innovating and developing a selection of assistance programmes for the vehicle owner or driver to deal with roadside incidents, setting us apart from other conventional solutions.

MAPFRE ASSISTANCE is thefirst company worldwide to automate the entire roadside assistance process. The whole process is monitored via GPSwith automatic reporting toadministrative systems at theclient company.

In addition to traditional channels, drivers can also activate a request for assistance automatically via the MAiassist smartphone application.

Shorter response timesand lower costs. MAPFREASSISTANCE optimisesservice delivery arrival timesare cut by 60% on average,with lower service costs anda constant flow of informationfor users.

More satisfied customers, greater loyalty to your vehicle and brand. Available 24 hours a day, 365 days a year, handling both accidents and breakdowns, with optimum service and response times.

Roadside Assistance: meets theassistance needs of both ownerand vehicle when an issue arises preventing them from continuing their journey as a result of a vehicle breakdown or accident.

Replacement Vehicle: replacementvehicle available for as long as the repair to the customer’s vehicle takes.

Secondary Towing: transport service for vehicles which, for whatever reason, cannot be driven from the car depot to a particular garage.

Complementary Motor Services: providing advice from loss adjusters and supervision of repairs by the MAPFRE ASSISTANCE network, guaranteeing implementation of best practice in terms of quality and cost savings. Drawing on the know-how and experience of the industry’s flagship institution: CESVIMAP.

ServicesYour road. Our world

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Your travel. Our world

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A world where vehicle owners can enjoy the pleasure of travelling with complete peace of mind anywhere in the world; safe in the knowledge that our expert international assistance network and the fullest range of travel insurance is at their disposal.

Experts in assistance programmes and travel insurance honoured with prestigious industry awards. ITIJ 2005 Award for Best Assistance Company and ITIJ 2011 and 2013 Award for Best Travel Insurance Company. Affiliate Member of the World Tourism Organization (WTO).

With the finest international assistance network and a multilingual user service platform. Alongside our own network of doctors, clinics and nursing services, we hold agreements with the world’s leading medical centres.

100% aligned with the needsof your company: delivering a turnkey product integrated as a value-added feature of the vehicle, along with training, motivating and supporting the sales team.

Solutions 100% aligned with yourcustomer needs and profiles: we have a broad spectrum of tailored products and services to meet the needs of any type of owner. From owners of saloons, sedans andtop-end vehicles to company fleets and executive cars.

Insurance and Travel Assistance:customised protection for drivers and companions for any destination or type of travel. From medical assistance, covering the possible costs associated with expensive medical treatment which may arise while travelling, to roadside assistance.

Transfers and Repatriation: covering the cost of return travel in the event of accident, illness or death.

Medical Centres: a first-rate healthcare service available to customers when travelling, 24 hours a day, 365 days a year, with the most modern facilities and multilingual medical staff on hand to offer support and guidance.

ServicesYour travel. Our world

automotive assistance 18

what is more,

we offer additional personal assistance services to meet your customers’ daily needs.

Fostering positive interactions with your brand. Providing greater contact with the owners of your vehicles.

Improved brand image and loyalty of your customers towards your company.

Driver Legal Advice: access to the finest resources to protect the driver’s legal rights at a much lower cost than the market rate. A legal assistance service which is particularly valued by vehicle owners.

Concierge Services: personal assistance for your clients when preparing or route-planning their trip by road, coordination of special events, packages and gifts, information on leisure opportunities at their destination and other specialist services.

Mediphone 24: telephone serviceoffering customers medical adviceand guidance 24 hours a day,365 days a year.