INDUSTRY DAY

2018

JPPSO-Hawaii

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Agenda

• NAVSUP Global Logistics Support (GLS) Update • Executive Move Program • JPPSO-HI Team POCs • Local Base Access & Security Reminders • PPPOs’ Peak Season Projections • Shipment Management Reminders • Quality Assurance Reminders • Vendor/Storage Management Reminders • Questions?

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NAVSUP Global Logistics Support Update

• Transition to Mechanicsburg – Deb McGlennon

• New organization structure – See next slide

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Navy Household Goods Organization

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Executive Move Program (EMP) was stood up to provide a more “hands-on service” for Navy Flag Officers

EMP Coordinators will be the central POC between member and TSP Oversee pre-move, pre-approvals, reweighs, etc Tracking all touch points Coordinate with local Executive Move Coordinators

(EMC) at each Fleet Logistics Center

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Executive Move Program

• Shipment Management: o (808) 473-7750 jppso_ph_shipment@navy.mil o [Pickups, Deliveries, Shipment Changes, SIT Requests]

• Storage Management (NTS/SIT):

o (808) 473-7760 jppso_ph_storage@navy.mil o [Expirations, Extensions, Conversions]

• Vendor Management:

o (808) 473-7760 jppso_ph_vendor@navy.mil o [Invoices]

• Quality Assurance:

o (808) 473-7775 jppso_ph_qa@navy.mil o [Inspections, Punitive Actions]

JPPSO-HI Email & Phone POCs

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• Base Access requests.

• JPPSO has no control when Pass & ID will process requests. Pass & ID Pearl Harbor current processing time is approximately 3 weeks; still issuing 1-day passes.

• As PPPOs provide updates, we will pass info to local industry

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JPPSO-Hawaii Base Access

Local Security Reminders Vendor Base Access:

• USN Facilities – use DBIDS • USAF Facilities – use DBIDS • USA Facilities – use Rapid Gate • USMC Facilities – use Rapid Gate • USCG Facilities – Member or command sponsor

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Local Security Reminders • TSPs responsibility to obtain proper base access

o It is not the member’s responsibility to act as your base

sponsor and escort your driver(s) onto the base.

o Crew members are not allowed to ride inside the crate or in the back of the truck.

• Upon arrival at the base gate, please ensure your drivers have

current DMV issued vehicle registration and proper pass.

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• Hawaii PPPO Projections: o USN/USAF:

We do not anticipate delays this year with Navy customers receiving their orders. Issuing orders ahead into 2019

Outbound: 4,000 moves. Includes 2 Home Port Changes HI to SD, HI to WA. Inbound: 1,800

USA: APR-SEP 2018: Outbound - 4,729; Inbound – 2,500

o USMC: Outbound – 1,175; Inbound - 750

o USCG: Outbound – 300, Inbound 300 . Outbound OTO - 47 (USCG

Hilo office Closing)

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PPPOs Peak Season Projections

Manage Blackout Dates: • DPS is the system of record -- not EasyDPS • TSPs and their local agents must communicate blackout

dates and consider time zone differences • DPS will award a shipment if TSP is open on any of the

pack/pickup spread dates (e.g. pack/pickup is T/W/Th/Fri and TSP is not blacked out for Wed)

• Do not manage blackout dates by initiating pick up date changes with the customer. TSP agrees to the pickup date at time of acceptance.

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Shipment Management Reminders

• Update DPS information: o Enter local agent information o Status changes (Ex: “Intransit” to “Arrived”) o Enter split shipment information o Enter correct weights o Enter Scheduled/Actual delivery dates o Use shipment remarks section

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Shipment Management Reminders

• Update DPS Intransit Status Information:

o Examples of TSPs’ updates:

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Shipment Management Reminders

• DATE CHANGES: o ITGBL: TSP has the authority to make date changes with the

member. Local agent is required to honor date change TSP agreed to.

When TSP cannot accommodate the member, TSP needs to direct customer to the PPPO and TSP notify PPSO.

o DPM & Local NTS: Per business rules, date changes must be approved by the

PPSO prior to the date change being performed NTS blackout. TSP must notify SMO and PPSO in writing.

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Shipment Management Reminders

Minimize SF1200, GBL Corrections: • Print GBL closer to the pick up date. This is to accommodate

date changes and requests for SF1200, GBL Corrections.

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Shipment Management Reminders

Pre-move Surveyor: • Discuss any issues or concerns (e.g. dirty house) • Recommend annotate pre-survey worksheet if customer has

young children. Normally customers will not allow crews to stay late.

• Provide realistic expectations (e.g. standard crew can be anywhere from 1-3 crewmembers)

• Don’t over promise the customer • Annotate Special Item(s) to be crated Pack/Pickups and Deliveries: • Manage customer expectations. Provide realistic timeframes. • Keep customer informed of delays/changes

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Quality Assurance Reminders

• Submit Pre-Approvals PRIOR to the move date to allow timely review

• Provide details in the Pre-Approval notes section: o Shuttles: Exactly why is a shuttle needed (e.g. low hanging wires or tree

limbs, narrow roadway) o Crating: Provide actual dimensions of the item to be crated, what‘s unusual

about the item that requires it to be special crated o Long Carry. (e.g. PU/Del involving mini storage warehouse that exceeds 75 ft

between carrier’s vehicle and the entrance to the facility, PU/Del which prevents normal carry to/from residence due to Construction or other Safety Factors)

o 3rd Party Service Requests: What is the item? Why is a 3rd party required? o Labor charges: What is the labor is for? Provide estimated: number of

men, time, and cost. Note: Per SDDC Stair Carries are included as part of the SFR

o Possible Dry run: TSP must immediately contact the PPSO. Call Shipment Management to report dry run (808) 473-7750; thereby giving the PPSO a chance to contact the customer before any charges are incurred.

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Quality Assurance Reminders - PreApprovals

Inspect Crates: • Condition • Old Markings • Caulking • Covered (protected from the elements) Ensure Company representatives… • Present a professional appearance with the Name of the Company

on their attire • Are not smoking within 10 feet of customer’s property, or at any time

in the moving van or container • Are not using abusive language, actions, or immoral conduct. Keep

music at a reasonable level and ensure music lyrics are not offensive.

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Quality Assurance Reminders

• Properly document Pro Gear (M-Pro / S-Pro)

• Enter Pro Gear weight in DPS

• Provide customer inconvenience claim information as applicable

• Monitor reweigh notifications

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QA Reminders

Vendor Management Reminders

• MLNQ Outbound & Inbound supporting documents Email: navy_HHG_docs@navy.mil • Please ensure each e-mail ONLY contains the supporting documents

for one shipment. Even though it is not part of the Business Rules, it would help if all TSPs forward the Ocean Bill of Ladings for our outbound shipments prior to billing the BSC."

• Common causes for invoicing delays: o No OBL/ABL. (We need 100% OBL/ABL to verify Fuel

Surcharges.) o Required shipment documentation not received prior to

submitting invoice o DPS status not updated o Non response to DPS invoicing messages o Inaccurate weight tickets

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