INDUSTRY AFFAIRS · PDF file · 2010-08-022 International Affairs Section 1-3 00...

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MARKETING DEPARTMENT

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INDUSTRY AFFAIRS Rev # : 00

March 01, 2010 Doc#: MKT/MM/01

INDUSTRY AFFAIRS DIVISION



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0.1 INDEX / LIST OF EFFECTIVE PAGES

REVISION 01/July 01, 2010

Part Title Effective

Pages Revision

No. Revision Date

0 General

0-0

1-2

3-4

00

01

00

March 01, 2010

July 01, 2010

March 01, 2010

1 Agency Affairs Section

1-1

2-2

3-6

7-9

00

01

00

01

March 01, 2010

July 01, 2010

March 01, 2010

July 01, 2010

2 International Affairs Section 1-3 00 March 01, 2010

3 Commercial Agreements Section

1-1

2-3

4-5

6-9

00

01

00

01

March 01, 2010

July 01, 2010

March 01, 2010

July 01, 2010

4 Audit Compliance & Standards Section 1-4 00 March 01, 2010

5 Regulatory Affairs Section 1-3 00 March 01, 2010

6 Project Management Unit 1-1 00 March 01, 2010

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0.2 TABLE OF CONTENTS Part 0 Introduction 0.0 Title Page 0

0.1 List of Effective Pages 1 0.2 Table of Contents 2 0.3 The Organization 3 0.1 Profile 4

Part 1 Agency Affairs Section Procedures 1.1 SOP for Appointing PIA Agents on Domestic Stations 2 1.2 SOP for Appointing GSA on International Stations 4 1.3 SOP for periodical Renewal of B/G & Agreements for PSA`s/IATA agents 6

1.4 Policy for issuance of rebated transportation (AD tickets) to sales agents 7

Part 2 International Affairs Section Procedures 2.1 SOP for initiating Air Services Agreements. 2

Part 3 Commercial Agreements Section Procedures

3.1 SOP for entering into Interline Pricing Agreement 2

3.2 SOP for entering into Code Share Agreements 4 3.3 S.O.P for issuing employees Interline tickets to PK employees 6 3.4 S.O.P for issuing interline tickets to other airlines’ employees 8

Part 4 Audit Compliance & Standards Section Procedures

4.1 SOP for implementation of Quality Management System in Marketing 2 Department

4.2 SOP for Compliance of Outstanding Audit observations raised by 4 Internal Audit, Govt. Audit Part 5 Regulatory Affairs Section Procedures

5.1 SOP for ensuring that requirements set by regulatory bodies are met and 2 communicated to all concerned. Part 6 Project Management 1

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0.3 THE ORGANIZATION



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0.4 PROFILE

Industry Affairs Division is responsible for creating business opportunities for mainstream marketing (sales & spa, employee interline ticketing) through commercial agreements including code-share agreements and alliances with other airlines and coordinating with regulatory authorities of Pakistan for concluding new air services agreements and/or amendments to the existing air services agreements with the objective of obtaining additional traffic rights where so required by PIA. This division is also responsible for concluding annual Hajj agreement with Saudi Arabian Airlines. The Division also liaisons with regulatory authorities to protect the business interests of PIA while negotiating air services agreements with other states.

The division guides other divisions of Marketing Department regarding availability of traffic rights on various new sectors under consideration and ensures that PK flights are not scheduled in violation of air services agreements. The division also initiates proposals identifying opportunities for business enhancement.

This division is responsible for preparing proposals on National Aviation Policy. It also monitors the implementation of ASA and Aviation policy by checking schedules filed by foreign carriers and the operation of other Pakistani carriers.

The Industry Affairs Division is also responsible for coordinating and responding to all letters/queries relating to Marketing Department received from Ministry of Defense, Ministry of Foreign Affairs, other Ministries and members of Senate/National and provincial assemblies and to provide all inputs that may be sought by Civil Aviation Authority of Pakistan and various ministries of Government of Pakistan.

Industry Affairs Division coordinates with various domestic and International bodies and represents PIA in different forums to ensure smooth working relationship.

Industry Affairs Division is responsible for concluding Agreements with all categories of PK sales agents for Passenger and cargo sales. The division liaisons with IATA, ICAO, Pakistan CAA and Ministries.



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AGENCY AFFAIRS SECTION



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1.1 SOP for Appointing PIA Agents on Domestic Stations

I. Purpose

To appoint PIA dedicated Agents in a systematic manner.

II. Scope

District Office (Domestic)

III. Key Responsibilities

General Manager Industry Affairs. General Manager Cargo. DGM Agency Affairs. District Manager. Passenger Sales Manager Cargo Sales Manager

IV. Procedure

Passenger/Cargo Sales Divisions shall evaluate and recommend for the appointment of PSA and CSA respectively.

Agency affairs shall advertise in local print media through public affairs division.

On fulfilling the requirements, Director Marketing will constitute a committee headed by GM Industry Affairs or his nominee to visit the applicants short listed along with concerned District Manager and Finance Manager or their nominees.

The committee shall submit its report to Management for final selection and approval by the competent authority.

Upon approval, a letter of intent will be issued to the applicant. Accordingly agreement will be executed with the selected party(s) by Agency affairs upon submission of bank guarantee, and cash security. Accordingly applicant will carry out the branding as per PIA’s specifications, through an approved vendor.

The agreement will be signed by appointed Agent and MD PIAC according to the schedule of powers. However renewals / amendments of agreements will be signed by GM Industry Affairs after receipt of recommendations from the concerned station.

This procedure will also apply in case of change of ownership/legal status/name and location.

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V. Reference Document

IATA Passenger Agency Conference Resolution Manual IATA Agency List - Passenger Sales Agents – Area 3

VI. Related Records

Agents’ requests. Agency affair’s verification records.



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1.2 SOP for Appointing GSA on International Stations

I. Purpose

To appoint PIA dedicated Agents in a systematic manner.

II. Scope

District Offices. (International)


Director Marketing General Manager Passenger Sales General Manager Industry Affairs Deputy General Manager Agency Affairs District Manager/Country Manager

IV. Procedure

Passenger/Cargo Sales Divisions shall evaluate and recommend territory for the appointment of

GSA / PSA (passenger) and GSSA / CSA (Cargo) respectively.

The Regional Cargo Manager and Sales Manager of the respective territory shall prepare a study to evaluate whether it is economically/commercially beneficial to appoint GSA/PSA/CSA vis-à-vis having PIA office and take approval from Director Marketing.

On receipt of management’s approval, Agency affairs shall arrange advertisement in the widest circulating newspaper of the respective territory through public relations division or concerned PIA local office.

On receipt of applications, Agency affairs shall short list applicants in accordance with the approved criteria and send their financial documents to GM Revenue for evaluation.

Upon receipt of evaluation report, Director Marketing will constitute a committee headed by himself or his nominee consisting of GMs (Passenger Sales/Cargo) as the case may be or their nominee(s), GM Revenue, GM Industry Affairs or his nominee to visit the applicants short listed along with the local Manager. The committee shall submit its report to Management for final selection and approval by the competent authority.

Upon approval, the agreement will be prepared by Agency Affairs. Agreement will be signed by the

appointed Agent and MD PIAC according to the schedule of powers.



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V. Reference Documents

IATA Passenger Agency Conference Resolution Manual Agency List Passenger Sales Agents Area 3

VI. Related Records

GSA appointment file



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1.3 SOP for periodical Renewal of B/G & Agreements for PSA`s/IATA agents

I. Purpose

Periodical monitoring of Agents B/G / Agreements to prevent irregularities.

II. Scope

District Office (Domestic)


DGM Agency Affairs. District Officers. Assistant Manager Agency Affairs. Senior Agency Affairs Officer

IV. Procedure

Action for the renewal is initiated through head Office agency (Agency Affairs section).

All stations are sent alert e-mails 60 days before the expiry of agent’s agreements/Bank Guarantees for the renewal.

30 days before the expiry final notice is served to the stations to fulfill the requirements before the expiry.

After 15 days of expiry notice of disconnection is sought through concerned territory head.

V. Reference Documents

IATA Passenger Agency Conference Resolution Manual All related documents.



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1.4 Policy for issuance of rebated transportation (AD tickets) to sales agents

It may kindly be noted that rebated transportation is not an entitlement of agents. It is discretion

of the Airline on commercial consideration. Rebated transportation should be granted against

written requests only duly signed by authorized persons.

INTERNATIONAL REBATED TRANSPORATION

1. General Sales Agents (Resolution 888)

General Sales Agents Cargo (889)

Rebated transportation to GSA is governed under the provision of IATA Resolution

888/889 against written application on the prescribed format; a copy of the same is

attached.

Tickets may be issued once in a year for vacation purpose, for one way, round or circle

trips at a discount up to 100% of the published fare to officials and employees of the

GSA (including members of their immediate families) provided such official or

employee devotes all or substantially all of his time to the business of PIA. However

stations must obtain approval of the Head office for issuance of such tickets to employees

and their families. Official means Chief Executive and Directors/Partners only of the

GSA. Class of travel for Chief Executive, Managing Partners and Proprietors along with

their spouse only would be First/Club Class on domestic and international routes

(excluding children) and rest in the Economy Class including their families.

2. IATA Accredited Agents (Resolution 880)

Cargo Registered Agents (Resolution 881)

AD 75% tickets may be granted to IATA Accredited and Cargo Registered agents under

the provision of IATA Resolution 880/881 against written application on the prescribed

format; a copy of the same is attached.

Two AD 75% tickets may be issued to Cargo Registered Agents (Head Office location

only) and IATA Approved Pax Sales Agents per approved location per calendar year on

international routes and AD 50% if spouse is accompanying. The Class of Travels for

Chief Executives and their spouse would be first/club class and for the rest Economy

class on international/domestic routes.

3. Passenger Sales Agents

Passenger Sales agents may be granted rebated transportation at par with IATA approved

Passenger Sales Agents.

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General Sales Agents and Passenger Sales Agents may be granted rebated transportation on PK sectors only. Eligibility of person traveling except GSA

Sole proprietor, partner, director and/or employee of an Agent when they meet all the following

requirements will become eligible to avail rebated transportation facility;

(a) have been in the service of the said Accredited Agent continuously and without

interruption for not less than 12 months immediately prior to the date of such

Application; provided that a period of not less than three months’ service with the Agent

shall suffice where the person traveling was in the service of another Accredited Agent

not more than 60 calendar days before commencing his present employment and was

eligible under Resolution 880/881; and

(b) devote in a full-time capacity all or substantially all of his time directly to the promotion

and sale of travel, including air transportation, on behalf of the Accredited Agent making

such application, either at an Approved Location of the Agent or at the Agent’s listed

Administrative Office within the same country ; and

(c) be salaried and/or on a commission basis and be shown on appropriate disbursement

records of the Agent; and

(d) in the case where he is an employee whose full-time employment is not on the premises

of the Approved Location or the listed Administrative Office of the Agent;

(e) work hours not less than those normal for other eligible staff at such Agent’s Approved

Location, and he must be assigned to such Approved Location or listed Administrative

Office and report there in person at least once a month, and have no other gainful

employment. Additionally he must be carried regularly and in good faith on the payroll or

other relevant disbursement records of the Agent, or

(f) have been transferred directly from an Approved Location where he met the requirements

of Subparagraph (a) of this paragraph, to another location of the Agent for which an

application for accreditation has been made but is still pending; provided that such

employee’s eligibility shall cease upon the first disapproval of the application; provided

further that any tickets issued to such an employee shall not increase the total number of

tickets permitted by Resolutions 880/881.

DOMESTIC REBATED TRANSPORATION

1. GSA/IATA approved Pax/Cargo Agents/Domestic Sales Agents

Eight AD 75 % rebated tickets per location per calendar year may be issued to General Sales Agents/IATA Approved Passenger Sales Agents (who are selling domestic transportation), and Domestic Sales Agents. Chief Executives and their spouse may be given Club Class and rest Economy Class. Up to eight AD75 rebated tickets may be granted to Cargo Registered Agents based on their international sales performance.

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2. Passenger Sales Agents

Eight (08) AD75% rebated tickets per location per calendar year to Passenger Sales

Agents. Chief Executives and their spouse may be given Club Class and to rest Economy

Class.

3. Travel Agents Association of Pakistan

A) Total 18, AD 75%, Club/Economy Class tickets may be issued to officials of

Travel Agents Association of Pakistan during a calendar year. Official means

Chairman, Regional Chairmen, Executive Committee Members and Secretary

General of TAAP.

B) Total 7, AD 75% Club/Economy Class tickets may be issued to officials of

ACAAP (Air Cargo Agents Association of Pakistan) during a calendar year.

Official means Chairman, Vice Chairman, Regional Chairmen and Members of

Central Executive Committee.

District Manager, Karachi will maintain record of issuance of tickets mentioned at (a) and

(b) above. Issuance of such AD 75 tickets to any official of TAAP/ACAAP, District

Managers on other domestic stations will coordinate and obtain concurrence/clearance

from District Manager, Karachi.

It may please be noted that AD 50% tickets are not allowed to any agent or their spouses on domestic

routes. However, AD50% tickets to spouse of a person may be granted on domestic sectors provided

couple is traveling together from point of origin to the international point of destination.

In case of default, AD facility will not be extended to such agents, unless full settlement of outstanding is

reached.

AD facility is extended to those officials/employees of agencies who have completed one year continuous

service and agent has completed one year from the date of approval. Grant of advance tickets must be

discontinued. However, in emergency cases, AD domestic advance tickets to IATA Approved

agents/Cargo Registered Agents may be granted through prior approval of the management, whose sales

on PK is found 50% or more as compared to the industry sales. Such cases may be referred to

KHISAPK/KHIQNPK for Passenger and Cargo Agents respectively for obtaining management’s

approval.

All the above mentioned rebated transportation would be on firm basis. Cases for grant of

additional tickets over and above the aforementioned quota may be referred to

KHISDPK/KHIFUPK for passenger and cargo agents respectively with proper justification for

Management’s approval.

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INTERNATIONAL AFFAIRS SECTION



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2.1 SOP for initiating Air Services Agreements.

I. Purpose:

International Affairs Division deals with Air Services Agreements, Hajj Royalty, Pool and Code Share Agreements

II. Scope:

International Affairs participates in almost all ASA talks and makes every possible effort to protect PIA’s interest and safeguard National Aviation Policy through its inputs and recommendations for amendments in the proposed or existing ASAs. Air Services Agreements lay the foundation for commercial opportunities.

III. Key Responsibilities:

GM Industry Affairs

DGM International Affairs

Manager Air Services Agreement

Assistant Manager Air Services Agreement

Sr. Officer Air Services Agreement

IV. Procedure for ASA:

Analytical inputs for all Bilateral ASAs and Commercial Cooperation Agreement talks are furnished by International Affairs Division.

International Affairs Division ensures that:

the articles in the proposed ASA match those of the Pakistan Standard Draft (PSD) for Air Services Agreements

that route schedule, traffic rights and frequency/capacity framework is agreed keeping in view the commercial prospects and reciprocity

The articles relating to commercial opportunities are worded to protect PIA’s interests

possibilities to exploit six freedom by other carriers are minimized

Hajj Royalty with SV is decided each year

Pool and Code Share provisions in ASA provide the base for future commercial agreements

Where Commercial Opportunities are identified and ASA does not exist signing of ASA is suggested to CAA & MoD and where ASA is restrictive changes are suggested to remove hurdles to exploit the identified opportunities

Conclusion of an ASA in followed by signing of a Memorandum of Understanding (MOU) between the two countries that usually stipulate the specific details that both countries agreed after in the conclusion of ASA.



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VI. Reference Document:

PSD (Pakistan Standard Draft)

ICAO template

VII. Related Records:

Related Files.



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COMMERCIAL AGREEMENTS SECTION



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3.1 SOP for entering into Interline Pricing Agreements

I. Purpose:

To enhance PK revenue by offering PK capacity to other carriers and by reaching

markets where PK does not operate

II. Scope:

Worldwide

III. Key Personnel:

General Manager – Industry Affairs

Deputy General Manager – Commercial Agreements

Manager Marketing (Interline Pricing)

Assistant Manager Marketing (Interline Pricing)

Senior/Officer Marketing (Interline Pricing)

IV. Procedure:

Based on the Head office and station inputs and/or requests received from other airlines

Interline Pricing Agreement requirements are assessed.

Before entering into an agreement with a new airlines, its IATA membership, MITA,

BITA, ICH (IATA Clearing House) membership, IET (Interline E Ticketing) status and

future prospects of interline are given due consideration.

Based on the above input, dialogue is initiated with interline counterparts.

If the other airline agrees to move forward, analysis of business opportunity is carried out

and initial proposals are exchanged between the two carriers.

If the negotiations materialize, draft agreement with terms & conditions is exchanged for

final review.

Proposal shall be prepared by Manager Interline Pricing, checked by DGM Commercial

Agreements and after vetting by General Manager Industry Affairs, it will be submitted

to Director Marketing for approval.

Soft copies of new agreements are exchanged with the partner carriers via emails. Paper

signatures are additionally exchanged if both airlines agree to it.

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Special prorates information is sent to Revenue Management Division for development

and distribution of interline fares based on special prorates. Copy of original agreement is

sent to Finance Department, Interline Revenue section for billing settlement.

Any change in interline relationship with other carriers is communicated to Revenue

Management Division and Interline Revenue Section.

Any extension with the prevalent agreements terms and conditions is communicated by

officer concerned (Interline Pricing) after approval of the required time period from

Manager Interline Pricing/ DGM Commercial Agreements. Extension beyond six (06)

months will require approval of General Manager Industry Affairs.

V. Reference Document(s):

IATA Prorate Manual

Multilateral Interline Traffic Agreement Manual (MITA)

Revenue Accounting Manual (RAM)

PK fares

VI. Related Records:

Correspondence with partner carriers and PK offices.

Interline Agreements.

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3.2 SOP for entering into Code Share Agreements I. Purpose:

To enhance PK revenue by entering into Code Share and Pool Agreements

II. Scope:

All airlines that provide good connectivity to PK flights especially to destinations not

operated by PK.

Enhancement of frequencies through Code Share on already operated routes.

III. Key Personnel:


Deputy General Manager – Commercial Agreements

Manager Marketing (Codeshare/Alliances)

Assistant Manager Marketing (Codeshare/Alliances)

Senior /Officer Marketing (Codeshare/Alliances)

IV. Procedure:

The potential of enhancement in service/revenue is determined.

The airline selected for possible code share is contacted and proposal is sent.

ASA is checked for presences of article of code share. In case the article does not exists

or does not have provision for the code share on specific route, Pakistan CAA /MOD is

requested for addition / change in the article.

In house evolution of proposal is done in consultation with Passenger Sales and Revenue

Management.

If other airline shows interest, draft of code share is exchanged.

Managing Director’s approval is sought for negotiation and ultimate singing of code

share.

After the negotiating process of prices and terms /conditions of the agreement, the text of

agreement is finalized and submitted to Director Marketing for approval.

Signed copies by both the airline are finally exchanged.

SOP is issued to all concerned.


Pakistan Standard Draft (PSD)

Revenue Accounting Manual (RAM)

PK fares



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PK Schedule

VI. Related Records:

Correspondence with partner carriers and PK offices.

Code Share Agreements.



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3.3 S.O.P for issuing employees Interline tickets to PK employees. I. Purpose:

To provide interline ticket facility to PIA staff. II. Scope:

Domestic / International Stations

III. Key Personnel:


Deputy General Manager-Commercial Agreements

Manager – Interline Staff Ticketing

Assistant Manager Interline Staff Ticketing

Senior Officer Marketing Interline Staff Ticketing

Concerned Station’s Head

IV. Procedure:

(a) Tickets issued under Interline Agreement

Interline request is first given to the Admin Office for verification that all applicants are entitled to travel and children are under the age of 24 years.

Once verified, Interline Section sends an IATA 788 Resolution request to the concerned airline for rebated/concessionary travel.

Concerned airline usually gives 100% rebated/concessionary sublo travel and all applicable taxes are to be paid by staff concerned.

If it is duty travel (only staff allowed no family members), Manager Interline Section will arrange the confirmed seat(s) in EYCL, or arrange issuance of ID50 on confirmed basis in the absence of any ZED Agreement.

(b) Tickets issued under Self-ticketing Agreement

Tickets against Self-Ticketing Arrangements are issued by the Manager Interline Section duly authorized by concerned Manager Human Resources in case of SUBLO travel.

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(c) Tickets issued under ZED Agreement

Tickets under the ZED Agreement can be issued at any PIA Sales office anywhere around the world. Original PIA valid employee identity card, retired employee, Spouse family card or children’s card (under 24 years of age) issued by PIA will be checked and photocopy will be required.

PIA staff issues the ticket after verifying and get the signature of the collector of tickets on the copy of his/her ID card and other family member’s card.

The issuing staff attaches copy of the ticket issued to the photocopy of ID card and submits it to the Manager’s office (UU/KK).

All applicable taxes shall be collected at the time of ticketing. Fuel surcharge shall not be collected.

Tickets issued on one airline are acceptable by any other ZED member airline with which PIA has agreement for the same sector provided the agreement with other airline allows the same fare. Ticket can also be accepted on any other segment as long as the distance (distance bracket) is same or lower.

This record is to be maintained at the Station for one year from the date of issue.

The names of Airlines with which PK has ZED Agreement with applicable RBDs are as follows: Airline Code RBDs Airline Code RBDs

EK S DL Y EY Y B6 Y KU V LH N MH Y VS Y SV V (Since 50% rebated for parents on SV is allowed, it should be collected on economy class market fare with booking class “B” for OW and “M” for RT). V. Reference Document(s): PAT Manual VI. Related Records: Related Files

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3.4 S.O.P for issuing interline tickets to other airlines’ employees. I. Purpose:

To provide interline ticket facility to staff of other Carriers. II. Scope:

Domestic / International Stations

III. Key Personnel:


Deputy General Manager-Commercial Agreements

Manager – Interline Staff Ticketing

Assistant Manager Interline Staff Ticketing

Senior Officer Marketing Interline Staff Ticketing

Concerned County Head

IV. Procedure:

Interline request is received along with copy of concerned staff ID card for issuance of tickets. The request must bear the signature of Country Head or any authorized representative whose signature is already intimated to the office of Manager Interline.

Once verified, Interline Section processes the request based on IATA 788 Resolution to provide the tickets to the concerned Airline employee for rebated/concessionary travel on reciprocal basis.

Interline Section checks the flight position for availability of seat(s) before issuing confirmed ticket depending upon flight position requested, or alternate date is offered. Chief Executives and Senior Executives are given priority in higher classes.

Manager Interline Section approves the request and sends the authority to the ticket office for issuance of the ticket to the employee.

The concerned Airlines office is informed to collect the ticket from PIA office after paying the applicable taxes/levies/fuel surcharges.

Interline requests from Domestic Stations duly recommended by District Managers/Passenger Sales Managers are processed at Interline Section Karachi Booking office.

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PAT VI. Related Records: Related Files

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AUDIT COMPLIANCE & STANDARDS



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4.1 SOP for implementation of Quality Management System in Marketing Department I. Purpose:

To ensure that the QMS is in accordance with the international standards requirements such as ISO, IOSA, OHSAS etc.

II. Scope:

Karachi H/O

KBO

Lahore

Islamabad

Rawalpindi

Peshawar

Faisalabad

Dubai

III. Key Personnel:

Director Marketing


Quality Management Representative

Deputy General Manager – Audit Compliance & Standards

Manager Audit Compliance & Standards

Assistant Manager Audit Compliance & Standards

Senior Officer Marketing Audit Compliance & Standards IV. Procedure:

Support Director Marketing and General Managers on Quality and performance matters.

Prepare and monitor Quality performance objectives, set targets and implement a measurement system in Marketing Department in coordination with QMR in line with the departmental and PIA’s Quality Policy.

Continuously coordinate and follow up with District Managers & Sectional Heads for ensuring that the processes needed for the Quality Management system are established, implemented and maintained.

Ensure that the customer requirements are being determined continuously through different means and are being met with the aim of enhancing customer satisfaction.



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Manage and Control the Quality Control function and Prepare action plans for achievement of quality targets and related activities schedules given by QMR from time to time.

Measure performance, compile and analyze the data of all areas on a regular basis including the customer satisfaction indices.

Identify the critical areas, determine root cause of the problem and Initiate corrective actions in coordination with concerned heads and QMR.

Encourage, promote, create and motivate Quality Improvements Teams in the department and ensure that departmental quality reviews are held regularly by management on a quarterly basis.

Perform any other tasks/duties on special projects as assigned by QMR from time to time.


Quality Assurance Chapter (Chapter 5A).

Other related chapters of Marketing Manual. VI. Related Records: Related Files



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4.2 SOP for Compliance of Outstanding Audit observations raised by Internal Audit & Govt. Audit

I. Purpose:

To ensure timely closure of the audit observations raised by Govt audit/ Internal Audit through active liaison with the concerned sections .

II. Scope:

Head Office Marketing Department

All Domestic & International Stations

III. Key Personnel:

Director Marketing


Deputy General Manager – Audit Compliance & Standards

Manager Audit Compliance & Standards

Assistant Manager Audit Compliance & Standards

Senior Officer Marketing Audit Compliance & Standards IV. Procedure:

Timely closure of Internal Audit Observations/ which include observations related to: – Recoveries pending/Write offs – Under floatation of DADS/Debit Memos – Various anomalies on implementation of different surcharges

To provide status to Management / Ministry of Defence personnel regarding various observations at forums such as Internal Audit Steering Committee, Departmental Accounts Committee, Public Accounts Committee/ Pre-PAC etc.


Schedule of Power

Credit Policy VI. Related Records: Related Files



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REGULATORY AFFAIRS



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5.1 SOP for ensuring that requirements set by regulatory bodies are met and communicated to all concerned I. Purpose:

To comply with requirements set by regulatory bodies such as IATA/ICAO/CAA/MOD and further dissemination of the same to the user sections.

II. Scope:

Head Office Marketing Department

All Domestic & International Stations

III. Key Personnel:

Director Marketing


Deputy General Manager – Regulatory Affairs

Manager Regulatory Affairs

Assistant Manager Regulatory Affairs

Senior Officer Marketing Regulatory Affairs IV. Procedure:

Keep a constant watch on the activities and market fares structure of international carriers operating ex-Pakistan to match their fares and recommend revision in IATA fares to the management.

Supervise various proposals regarding revisions in IATA fares and changes in applicable rules related to IATA/ICAO/CAA/MOD. Represent PIA at forums such as IATA for discussion/approval in various IATA passenger Tariffs coordination conferences which take place regularly in IATA offices at Geneva, Bangkok and Singapore.

Represent PIA as its accredited delegate to all IATA passenger tariffs coordinating conferences in order to protect commercial interests of PIA.

Liaise with ministry of religious affairs to obtain hajj policy and government approved Hajj fares and circulates them to entire domestic and international network through tariff bulletins.

To determine Excess Baggage Charges (EBC) ex-Pakistan and their circulation to entire network through bulletins.

Ensure that replies to all starred questions received from senators and members of national assembly relating to PIA tariffs.

Examine other airlines requests for conclusion of multilateral interline traffic agreement (MITA) with PIA. If found feasible process same to obtain management’s approval.



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V. Reference Document(s): IATA Manuals VI. Related Records: Related Files



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