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INDUSTRIAL ENGINEERING & MANAGEMENT

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INTRODUCTION TO INDUSTRIAL ENGINEERING & MANAGEMENT

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INDUSTRIAL ENGINEERING & MANAGEMENT

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Designing, managing and optimising business processes

The Master Industrial Engineering & Management focuses on the design, management and improvement of business processes. We are facing business processes almost everywhere: each company produces something. The easiest examples are production companies, think about the car industry, food processing industry or chemical industry. But we also see business processes in the supply chain and logistics, healthcare, financial markets, etc. It doesn’t matter in which industry you are going to work, in the end, we can define all business processes as following: transforming resources into products and/or services with the use of production equipment, in order to satisfy customer needs.

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Let’s take an example from our daily life, the bicycle. A bicycle consists of different components, which all have to be assembled into a useful product which allows use it for cycling. Think about all the processes that are needed to produce a bicycle. Don’t think about the production alone, but also keep in mind the activities performed with logistics, sales, marketing, product design, etc.. An Industrial Engineer pays attention to all these activities, before a process design could be developed.

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DESIGN OF BUSINESS PROCESSES

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Purchase parts

Partsinventory

Assemble bike Send bike to client

When you have made a clear business strategy, you can start to design the processes that you need in order to produce value. The most simple bicycle production process could be performed at home: establish enough tools at your working area, purchase the components needed, assemble the different components together and send the bicycle to your customer. This design has both advantages and disadvantages. For example, you could easily design a bicycle that perfectly matches specific customer demand, but it’s very hard to increase your total production (you may have to hire personnel and buy additional tools).

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DESIGN OF BUSINESS PROCESSES

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Purchase parts

Partsinventory

Assemble bike

Send bike to client

Produce frame

Produce wheels End product

inventory

An alternative process design is also possible: you could for example divide the task “assemble bicycle” into more sub activities. We can choose to produce our own frame and wheels, instead of purchasing these components. With smart designs, you are able to use your resources more effectively (more targeted) and more efficiently (optimising the resource usage), in order to maintain higher throughput numbers. In the example of the bicycle production, you can choose use mass production by implementing an assembly line.

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DESIGN OF BUSINESS PROCESSES

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When we are designing business processes, we are looking how a product or service is produced. The process design determines how the working place will look like. Because there are numerous different alternatives possible, it’s important to make calculations for each alternative, in such a way that we can measure the process performances. Therefore, an Industrial Engineer is looking for the best process design that meets the business strategy. In order to do so, we have to apply mathematical models, production techniques, information technologies and organisation theories.

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MANAGEMENT OF BUSINESS PROCESSES

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Purchase parts

Partsinventory

Assemble bike

Send bike to client

Produce frame

Produce wheels End product

inventory

What if there arises a problem within the production? For example, the total amount of bicycles assembled is far too low in comparison with the total demand. You could easily solve this problem by increasing the production capacities, but that is a solution without the knowledge of the core problems. Therefore, we have to perform more research before process improvements can be made.

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OPTIMISING BUSINESS PROCESSES

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Purchase parts

Partsinventory

Assemble bike

Send bike to client

Produce frame

Produce wheels End product

inventory

We do this by applying the Managerial Problem Solving Method, existing of: 1) the problem identification; 2) set up the problem approach; 3) perform the problem analysis; 4) generate alternative solutions; 5) choose the best solution; 6) implement the solution and evaluate the results. We are going to optimise the business process using mathematics and techniques, in order to determine which problems are negatively influencing the processes.

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THE THREE PILLARS OF IEM

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MANAGEMENT & ORGANISATION

TECHNOLOGYANALYTICS & MODELING

Core of IEM

At Industrial Engineering & Management, we are using a quantitative modelling approach, where we focus on: 1) the technologies used in business processes; 2) the behaviour of people and 3) the business environment. Industrial Engineering & Management forms the overlapping area of Management & Organisation, Mathematics & Modelling and Technique.

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THE EDUCATION OFFERED ATINDUSTRIAL ENGINEERING & MANAGEMENT

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IEM PROGRAMME STRUCTURE

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CoursesMaster Thesis

90 EC 30 EC

CoursesCoursesCourses

Year 1 Year 2

Master Thesis

CoursesCourses

PhD

The master of IEM is a 2-years programme. The first one and half year you follow courses and the last half year you do your master thesis at a company.

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IEM COURSE STRUCTURE

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IEM Research Orientation

PreparationMSc Thesis

Data Science

MSc Thesis (30 EC)

MandatoryCourses

Specialisation/ Orientation

Elective courses(45 EC)

• IEM Electives• Study abroad• Additional Specialisation UT MSc engineering programmes

In the first one and a half year, there are 90 EC of courses in the Master. Four common courses are obligatory for all IEM students. Within your specialisation you have (research oriented) mandatory and elective courses. Besides that, there is a lot of choice. Extra courses within the specialisation could be an option, but also extra courses from other IEM specialisations. Or you might be interested in studying abroad or a series of courses from another UT (engineering) programme, the so called ‘additional specialisation’– a minor within you master programme.

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ADDITIONAL SPECIALISATION

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30 EC packages

• Maintenance• Information Systems and Management• Technology Venturing and Innovation Management • Transport Engineering• Management and Design• Water management

Registered on diploma supplement

The IEM programme has strong relationships with other (UT-engineering) programmes. Elective packages are (and will be) developed to encourage students to shape their personal study programme and achieve their individual ambitions. There is also the option to take an IEM specialisationas an addition to your study programme.

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IEM SPECIALISATIONS

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Production and Logistics Management (PLM)

Financial Engineering and Management (FEM)

Healthcare Technology and Management (HCTM)

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Core Subjects::

• Data Analysis• Mathematical modelling• Finding optimal solutions• Making processess more efficient

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Evelien:• Data Science• Simulation• Planning and Schedulling• Optimization of Healthcare Processes

Frank:• Operation Research Techniques• Advanced Inventory Management• Risk Management (Finance Track)

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Possible Graduation thesis:• Supply Chain Network redesign• Long-term replacement planning for Royal Schiphol Group• Improving the waste collection planning of Amsterdam• Schedulling / warehousing / production / inventory / maintenance /

etc. problems

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Topics in FEM:

• Risk management and regulation in financial sector Basel III & IV; Solvency II; credit rating

• Investment strategies, portfolio management

• Option pricing

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Possible Graduation thesis:

• The implications of Basel III for different banking business models

• The LIBOR rate transition

• Using data to improve financial behavior

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• Core Subjects:• Optimization of processes

(partly focused on Healthcare)• Simulation• Statistical methods & learning algorithms

• Decision making in the Healthcare sector

• Use Mathematical & computer models to improve Healthcare

• Balance costs and non-financial benefits

HEALTHCARE TECHNOLOGY AND MANAGEMENT (HCTM)

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HCTM

Great things

• Manageable entry level (also for non-IEM students)

• Challenging core subjects

• Plenty of room for combining specialisations

Considerations

• Steep learning curve on the programming!

• Some overlap with Optimization in Healthcare (PLM)

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HCTM

Example Graduation Thesis:

Analysis of the association of sepsis and infections and their subsequent costs to provided care in patients with Acute Myeloid Leukemia

Cancer Health Services Research Department (University of Melbourne) (collaboration with the National Centre for Infections in Cancer of Canada)

Jobs:Policy-advisor, hospital board positions, strategy consultant, data-analyst…

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WHY IEM AT UT?

• Unique Profile; Multidisciplinary and Societal Impact• Unique Specialisations: FEM and HCTM• Very good Job Perspective• Highest Student Appreciation

% Highly satisfied students UT Enschede RUG Groningen

Industrial 

Engineering and 

Management 

Industrial 

Engineering and 

Management 

System Eng. 

Policy Analysis 

and Management

Management of 

Technology

Operations 

Management and 

Logistics

Innovation 

Management

Ranking student's opinion  1 3 5 5 2 4

Facilities 82 80 62 65 62 50

Education 72 69 68 64 73 72

Content programme 84 59 63 63 79 80

Lecturers 82 72 74 63 70 72

Testing 86 84 65 67 81 72

Organisation and communication 76 71 73 83 72 64

Overall opinion 80 73 68 68 73 68

TUD Delft TUe Eindhoven

Elsevier Student's Evaluation 2018 MSc Industrial Engineering and Management% Highly satisfied students UT Enschede RUG Groningen

Industrial 

Engineering and 

Management 

Industrial 

Engineering and 

Management 

System Eng. 

Policy Analysis 

and Management

Management of 

Technology

Operations 

Management and 

Logistics

Innovation 

Management

Ranking student's opinion  1 3 5 5 2 4

Facilities 82 80 62 65 62 50

Education 72 69 68 64 73 72

Content programme 84 59 63 63 79 80

Lecturers 82 72 74 63 70 72

Testing 86 84 65 67 81 72

Organisation and communication 76 71 73 83 72 64

Overall opinion 80 73 68 68 73 68

TUD Delft TUe Eindhoven

Elsevier Student's Evaluation 2018 MSc Industrial Engineering and Management

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Our challenging master programme received positive feedback from the accreditation committee concerning The Unique selling point of FEM and HCTM, the Societal Aspects in the Programme, the good Job Perspectives for Graduates and the High Student Satisfaction.

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AFTER GRADUATION

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ADMISSION TO THE IEM PROGRAMME

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ADMISSION TO THE IEM PROGRAMME

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Industrial Engineering and Management

Research University IEM bachelor:

Directly admitted

Other BSc: admission after

premaster

International degree:https://www.utwente.nl/en/education

/master/

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ADMISSION CRITERIA APPLIED SCIENCES

• Mathematics B at “VWO-level”

• Quantitative and technical prior knowledge

• Individual academic qualities

• Motivation

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DEFICIENT ON MATHEMATICS?

• Boswell Bèta

• CCVX

• Summer Course UVA

• ‘Technical Mathematics’ courses at own Universities of Applied Sciences. (The content must be verified beforehand.)

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PREMASTER PROGRAMME

• Pre-master programme:• Up to 30 EC in total• mathematics and probability/statistics• preparation course for specialisation

• This programme must be successfully completed within 12 months – one academic year (with a maximum of two exam attempts) to be admitted to the master programme

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OPTIONS FOR PREMASTER

During your Bachelor• No extra costs, premaster is part of Bachelor programme

• Your programme management has to approve

• Application via Kies op Maat or UT minor• Deadline: June 2020

After your Bachelor• Costs premaster: 30EC = approximately 1070 EURO (1/2 tuition fee),

• No restitution if premaster is not successfully finished

• Application via Studielink• Deadline July 2020

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MORE INFORMATION

• More information see the website. https://www.utwente.nl/en/iem/

• Not sure, still having doubts? Schedule a skype meeting or become a student for a day

• Information Market: today (Waaier)

• Questions about pre-master, contact: m.g.vandermeulen@utwente.nl

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THANK YOU FOR YOUR VISIT

WE HOPE TO SEE YOU AGAIN SOON

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