Induction for Lucy Cavendish College IT Services Welcome from the team [email protected] 1...

Induction for Lucy Cavendish College IT Services

Welcome from the [email protected]

1

IT ServicesIT Services

Scarlet Wang Robert LewisScarlet Wang Robert Lewis Jo Harcus Jo HarcusICT ManagerICT Manager IT technician Library & Information IT technician Library & Information

Services Officer Services [email protected] [email protected] [email protected]

012233-39050 012233-39007 01223-766984

We are based in the Library

mailto:[email protected]

Induction for Lucy Cavendish College IT Services 2

University of Cambridge University of Cambridge Information ServicesInformation Services

DepartmentDepartmentIT ServicesIT Services

CollegeCollege IT ServicesIT Services

IT Service ProvidersIT Service Providers


Hermes webmail facility https://webmail.hermes.cam.ac.uk

CUDN for internet accessMCS Desktop ServicesWide range of services http://www.ucs.cam.ac.uk/az

University of Cambridge University of Cambridge Computing ServicesComputing Services

http://www.uis.cam.ac.uk/

https://webmail.hermes.cam.ac.uk/

http://www.ucs.cam.ac.uk/az

http://www.ucs.cam.ac.uk/az

http://www.ucs.cam.ac.uk/


CRSid-Username for all UCS servicesHermes – University Email SystemMCS Desktop Services – software, filestore, etcRaven – Web Authentication ServiceCamSIS – Student Information System

Signup-Collect Username and Passwordhttps://password.csx.cam.ac.uk

Undergraduates will use UCAS number, Graduates will use self-service Application number

University of Cambridge University of Cambridge Computing ServicesComputing Services

http://www.uis.cam.ac.uk/

https://password.csx.cam.ac.uk/

http://www.ucs.cam.ac.uk/


Campus MCS desktop computers - use CRSid and UIS password Porter’s Lodge : 1 PC Library Foyer : 2 PCs

Computer room (library basement): 6 Computers: (1 Mac, 1 Window/Linux, 4 PCs) Other Campus Shared Computers –

username: lccstudent, password: lccstudent Computer room (library basement): 2 Open access PCs

Histon Road student centre: 2 MCS desktop PCs Offsite hostels Shared Computer in Common Room of:

41a Madingley Road 86 Chesterton Road 88 Chesterton Road 137 Chesterton Road

username: lccstudent, password: lccstudent

IT Services – What and WhereIT Services – What and Where


Shared Printers – DS-Print: Pay as you go (CRSid and UIS password) 1 Colour multi-function laser printer in the Computer Room (A3 and A4)

LucyCav_ITRm_BW is how it appears when selecting printer1 Colour multi-function laser printer in library basement corridor (A4)

LucyCav_Corridor_BW is how it appears when selecting printer1 Mono laser printer in the porter’s lodge (A4)

LucyCav_Plodge is how it appears when selecting printer1 Mono laser printer in the common room in Histon road student centre (A4)

LucyCav_100His_BW is how it appears when selecting printer

Scanners - FreeBoth multi-function machines (above) can scan documents into pdf to email

Photocopier – Purchase copy card via the portersPhotocopier is the multi-function machine in the library basement corridor (A4 mono)

IT Services – What and WhereIT Services – What and Where


University Wide 2GB storage, can apply for more Comprehensive Application Software Packages: http://www.ucs.cam.ac.uk/desktop-services/mcs/software/ Comprehensive on line documentations: http://www.ucs.cam.ac.uk/desktop-services/ iPrint and eCredit: http://www.ucs.cam.ac.uk/desktop-services/ds-print/ Print from your own computer to : http://www.ucs.cam.ac.uk/desktop-services/ds-print/individual/

IT Services - IT Services - MCS Desktop Computers

http://www.ucs.cam.ac.uk/desktop-services/mcs/software/

http://www.ucs.cam.ac.uk/desktop-services/

http://www.ucs.cam.ac.uk/desktop-services/ds-print/

http://www.ucs.cam.ac.uk/desktop-services/ds-print/individual/


Video conferencing Studio / hardware bookable at UCS Audio / Visual presentation Room bookable via domestic bursary Skype for job interviews Room bookable via domestic bursary Recording and Processing Webcam and headsets can be borrowed from the IT

team DVDRW/CDRW

IT Services - IT Services - Multimedia Functions




Print charge: 5p mono 25p colour - A410p mono 50p colour - A3

eCredit: Pay online by card https://ecredit.ds.cam.ac.uk

Pay cash at Porter’s Lodge

Photocopy charge: 5p mono only - A410p mono only – A4 Duplex

Purchase copy card:£5/£10 at porter’s lodge

IT Services IT Services Printing & Photocopying ChargesPrinting & Photocopying Charges

https://ecredit.ds.cam.ac.uk/


All college IT facilities: 24/7 Availability

UIS IT support: (UIS helpdesk on West Cambridge site) Email: [email protected]

Telephone: 01223 (7)62999

College IT Support: Email: [email protected] Telephone: 01223-332190

IT Services - IT Services - When and Who

http://www.ucs.cam.ac.uk/support/service-desk/




1. IT Service level agreement

2. Drop-in surgery (NO appointment required-Term time Only)

Monday 14: 00 ~ 16:00 Wednesday 10:00 ~ 12:00 Friday 14: 00 ~ 16:00

In IT technician’s office – next to computer room, library basement

1. Email support: Weekday 9:00 ~ 17:00 ([email protected] )2. Out of surgery face-to-face support: Appointment only

IT Support and Drop-in SurgeryIT Support and Drop-in SurgeryIT Services IT Services



(who, when, where, what, how)

Email: [email protected]

Tel: 01223-332190

Your Name and CRSid Building and Room number of your accommodation Type of computer and Operating System Description of problems Checks and tests already carried out

IT Services - IT Services - Report Problems


All rooms are fitted with Ethernet data socket All buildings have WiFi Student computers must have completed security checks,

enabled all software auto-update, installed valid anti-virus software (free from UCS).

Internet Connection Workshop Compliance: http://www.ucs.cam.ac.uk/isss/rules/guidelines.html

College and University Monitoring Security and Virus protectionDisconnection

IT Services - Internet ConnectionIT Services - Internet Connection

http://www.ucs.cam.ac.uk/support/anti-virus

http://www.ucs.cam.ac.uk/isss/rules/guidelines.html


Eduroam is available in Campus and many University sites, for instructions of how to connect, please visit http://www.ucs.cam.ac.uk/wireless/eduroam/localusers

IT Services – Campus WiFiIT Services – Campus WiFi

http://www.ucs.cam.ac.uk/wireless/eduroam/localusers


Not Part of College / University Network Virgin Media and SKY Access information sheet is in your hostel folder We can’t make it faster! DIY before contact IT support Report problems or ask for Updates, contact the

House Student

Commercial broadbandCommercial broadbandIT Services – Offsite Properties WiFiIT Services – Offsite Properties WiFi


Free IT Training Courses at UCS: http://www.training.cam.ac.uk/ucs General Guides ‘How to Use’ & Self Paced CD

Tutorials and Manuals: http://www.training.cam.ac.uk/ucs/info/self_taught UCS on-line documentations: http://www.ucs.cam.ac.uk/docs/faq

IT Services – Improve your IT skills IT Services – Improve your IT skills


Sign up at the Library foyer Bring computer and power adapter Security CHECK (disinfect from virus, malware, spyware etc) Enable auto-updates for all software Enable ping Install UCS free anti-virus software Register for wired and wireless internet connection

IT Services – IT Workshop IT Services – IT Workshop Setup Internet Connection for your Own ComputerSetup Internet Connection for your Own Computer

Tuesday 7 October 14.30 – 16.30 Tuesday 7 October 14.30 – 16.30 Wednesday 8 October 18.00- 20.00 Wednesday 8 October 18.00- 20.00

PC loan scheme Old desktop PC (Widows 8 and MS office 2007) at £10 per term

Emergency laptopTwo week max, requires tutor’s approval

Apply to the IT team: [email protected] / 01223-332190


IT Services – IT Services – Hire a computer

Induction for Lucy Cavendish College Telephone Services 19

Campus: One emergency phone per building

Offsite hostels Emergency phone: 86 Chesterton Road 88 Chesterton Road 137 Chesterton Road 41a Madingley Road Histon road Student centre

Fellow on call: 07500883515Student on call: 07879116755

Telephone ServicesTelephone Services


Thank you for comingAny Questions?

Email: [email protected]

Induction for Lucy Cavendish College IT Services Welcome from the team [email protected] 1...

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