Individual Internet Banking

Online Banking Department-November v1.1 of 93

Individual Internet Banking CUSTOMER USER GUIDE | November.15

Online Banking Department – September 2015 v1.1 of 93

Contents 3 Introduction 4 Getting Started 5 Logon to Canadia Corporate Internet Banking 8 View Account List

9 View Account Information and Transaction History 10 Print and Download the Transaction History 12 View Foreign Exchange Rate

13 View Interest Rate 14 User Information 15 Login History 16 Transaction History on Internet Banking

18 Transfer Funds between Your Accounts (Same Currency) 22 Transfer Funds between Your Accounts (Different Currency) 26 Transfer Funds to Third Party (Same Currency)

31 Transfer Funds to Third Party (Different Currency) 36 Domestic Transfer 41 Overseas Transfer

46 Bank Cheque or Draft Request 51 Cheque Book Re-Order 55 Set up an Automatic Payment 59 View and Delete Automatic Payments

60 View Automatic Payments by Date 61 Bill Payment (Different Currency) 68 Bill Payment (Same Currency)

69 Add a New Beneficiary 72 Create a Transaction Template 75 Transfer Funds using a Saved Transaction Template 80 Open an Online Fixed Deposit

85 Close an Online Fixed Deposit 89 Change Password 90 Reset Password

93 Contact Us


Introduction Canadia Individual Internet Banking Looking for a fast, convenient way to bank? Say goodbye to queues with Canadia Individual Internet Banking. Enjoy fast and secure access to your accounts - 24 hours a day, 7 days a week. Take care of your everyday banking from the comfort of your desk. With your accounts at your fingertips, it is easy to pay bills, check balances, view transactions, transfer funds, multi-payments and more. This User Guide tells you everything to get you started on Canadia Individual Internet Banking. Get ready to enjoy the best online banking experience possible.

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Getting Started Once you have an individual account with Canadia Bank, getting started with Individual Internet Banking is

quick and easy.

Register for Individual Internet Banking

To register for Individual Internet Banking, simply follow the steps below.

• Work out which accounts you would like to link or access to the Individual Internet Banking

• Complete the Individual Internet and Mobile Banking Registration Form provided or at http://www.canadiabank.com.kh/ebanking/document/Individual_Form.pdf

• Talk to one of our branch staff, so that we can identify you and activate your registration

• You then will immediately receive your User ID and Temporary Password via your registered email address

Please make sure you read and accept the Canadia Internet and Mobile Banking Terms and Conditions of Use.

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Logon to Canadia Individual Internet Banking For the first log-in to the Canadia Individual Internet Banking, user is required to immediately change temporary password and select a new password comprising of both upper and lower case, numeric characters and special character with minimum of 6 and maximum of 16 characters long.

• Click “Internet Banking” icon on www.canadiabank.com.kh

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http://www.canadiabank.com.kh/�


Logon to Canadia Individual Internet Banking User Login Screen

Step Field Name Action

User Name Enter 6 digit numbers provided thru your registered email

Password Enter your password

Security Code Enter 5 digit numbers randomly display on the right of the field

Login Click “Login” icon to access to the Corporate Internet Banking


Logon to Canadia Individual Internet Banking Note

: To minimise associated risks when using non-private computer, then the Users are strongly recommended to use the Virtual Keyboard to enter the password which displays on the User Login Screen.

Change Password Screen (for 1st time access only)


Current Password Enter your current password

New Password Enter your new password and must be:

• between 6 to 16 character long with no spaces

• include at least one letter and one number (special characters are allowed)

• must be with both upper and lower case letter

Confirm-New Password Re-enter your new password

Change Click “Change” icon to proceed the password change

Once the new password is successfully changed then the User is required to login again with the new password.

Click Here

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View Account List Accessing: Information Inquiry > Account > Account List Select an account by clicking the account number. This will take you to more detailed information and options related to the chosen account.

Screen 1

;

Click on account number to see

more detailed information of the account

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View Account Information and Transaction History

Screen 2

Select from drop-down list and click View to see other account numbers

• To view the transaction history, select period from drop-

down list; OR

• Enter the date details (From and To) and click View

(Maximum 3 months per view of transaction history) • Then the transaction history will display below

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Print and Download the Transaction History

Screen 3

• Click Print Information to print or

download the transaction history

• New page will be popped up and you can download or print the file Click Next or Page No. to view next

transactions


Print and Download the Transaction History

You can now print or download the transaction history as the pop up above.

Screen 4

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View Foreign Exchange Rate Accessing: Information Inquiry > Foreign Exchange Rate Use this screen to view foreign exchange rate.

Screen 1

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View Interest Rate Accessing: Information Inquiry > Interest Rate Use this screen to view interest rate of Canadia Bank.

Screen 1

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User Information Accessing: Information Inquiry > User Information > User Information Use this screen to display details of your User information.

Screen 1

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Login History Accessing: Information Inquiry > User Information > Login History Use this screen to display your login history on the Internet Banking.

Screen 1

Select period (From and To) and click View to display

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Transaction History on Internet Banking Accessing: Payment > Transaction History On EBanking Use this screen to display all transactions that you have initiated thru Internet Banking.

Screen 1

Search for transactions based on criteria above to view transaction details


Transaction History on Internet Banking

Screen 2

Scroll to the right to other details

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Transfer Funds between your Accounts (Same Currency) Accessing: Payment > Transfer > Transfer to same holder account - Same currency Use this screen to move funds between your linked accounts within Canadia Bank. The function is applicable for same currency accounts only. Debit and credit accounts are in same currency.

Screen 1


Transfer Funds between your Accounts (Same Currency)


Debit Account Select from drop-down list of source/funding account

Credit Account Select from drop-down list of credit account

Amount Enter transfer amount

Note: transfer amount cannot be exceed the Total Limit of

Contact (Product) In Day that displays in the Product / Contact Remaining Limit

Payment Details Enter short notes that will display on account statement

Continue Click “Continue” to proceed further

Screen 2

Check and verify all information and click Confirm to proceed further


Transfer Funds between your Accounts (Same Currency) Screen 3


Authentication Type Select SMS OTP/RSA Token from drop down list

Get OTP Code Click on “Get OTP Code” button to get the OTP code via your registered phone number

Note: For authentication type as SMS OTP only

Authentication OTP Code Enter the OTP Code in “Authentication OTP Code” field which

received via your registered phone or the code shown on RSA Token screen

Apply Click “Apply” to finish the transaction


Transfer Funds between your Accounts (Same Currency) Screen 4

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Transfer Funds between your Accounts (Different Currency) Accessing: Payment > Transfer > Transfer to same holder account - Different currency Use this screen to move funds between your linked accounts within Canadia Bank. The function is applicable for different currency accounts only. Debit and credit accounts are in different currency (USD vs

KHR or KHR vs USD). Screen 1


Transfer Funds between your Accounts (Different Currency)



Credit Account Select from drop-down list of credit account



Contact (Product) In Day that displays in the Product / Contact Remaining Limit



Screen 2

Check and verify all information as well

as Exchange Rate and click Confirm to proceed further


Transfer Funds between your Accounts (Different Currency) Screen 3









Transfer Funds between your Accounts (Different Currency) Screen 3

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Transfer Funds to Third Party (Same Currency) Accessing: Payment > Transfer > Internal Transfer - Same currency Use this screen to transfer funds to another third party account within Canadia Bank. The function is applicable for same currency accounts only. Debit and credit accounts are in same currency.

Screen 1


Transfer Funds to Third Party (Same Currency)



Beneficiary; or

Credit Account

• Select from drop-down list of beneficiary name you have saved in the Beneficiary Management; or

• Enter account number that the funds will be credited to


Note: transfer amount cannot be exceed the Total Limit of Contact (Product) In Day that displays in the Product / Contact Remaining Limit




Transfer Funds to Third Party (Same Currency) Screen 2

Check and verify all information and click Confirm to proceed further


Transfer Funds to Third Party (Same Currency) Screen 3








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Transfer Funds to Third Party (Same Currency)

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Transfer Funds to Third Party (Different Currency) Accessing: Payment > Transfer > Internal Transfer - Different currency Use this screen to transfer funds to another third party account within Canadia Bank. The function is applicable for different currency accounts only. Debit and credit accounts are in different currency (USD vs

KHR or KHR vs USD). Screen 1


Transfer Funds to Third Party (Different Currency)



Beneficiary; or

Credit Account




Note: transfer amount cannot be exceed the Total Limit of Contact (Product) In Day that displays in the Product / Contact Remaining Limit




Transfer Funds to Third Party (Different Currency) Screen 2

Check and verify all information as well

as Exchange Rate and click Confirm to proceed further



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Domestic Transfer Accessing: Payment > Transfer > Domestic Transfer Use this screen to transfer funds to other beneficiary banks in Cambodia. The function is applicable for

USD and KHR currency accounts. Screen 1

11



Account Number Select the source/funding account from drop-down list

Telephone Number Enter your telephone number

Full Name Enter beneficiary’s full name

Account Number Enter beneficiary’s account number

Bank Name Select beneficiary’s bank from drop down list or other for manual input (beside existing listed bank)



Contract (Product) In Day that displays in the Product / Contract Remaining Limit

Currency Select the currency to be transferred from drop down list

Purpose of Payment Select the existing purpose of your transfer or other for your own description

Relationship to Beneficiary Select from drop down list or other for your own remark

Application Occupation Select from drop down list or other for your own remark

Source of Fund Select from drop down list or other for your own remark


12

11

12


Domestic Transfer Screen 2

Check and verify all information and

click Confirm to continue to proceed further

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Back to contents The transaction is waiting for bank staff

to process further. You can review your

transaction in Transaction History on Ebanking.


Overseas Transfer Accessing: Payment > Transfer > Overseas Transfer Use this screen to transfer funds to other beneficiary banks at overseas. The transfer amount can only be made in USD currency.

Screen 1

11



Account Number Select source/funding account from drop-down list


Full Name Enter beneficiary’s full name

Account Number/IBAN Enter account number/IBAN of the receiver

Address Enter the address of the receiver

Beneficiary Bank Enter the name of the receiver’s bank

Beneficiary Bank Address Enter the address of the receiver’s bank

Country Select the country where the money will be transferred to

SWIFT/BIC Code Enter Beneficiary’s SWIFT/BIC code

Amount

Enter transfer amount

Note: Transfer amount cannot be exceed the Total Limit of

Contract (Product) In Day that displays in the Product / Contract Remaining Limit

Purpose of Payment Select the existing purpose of your transfer or other for your own description

Relationship to Beneficiary

Select from drop down list or other for your own remark

Application Occupation Select from drop down list or other for your own remark

Source of Fund Select from drop down list or other for your own remark


11

12

13

14

15

13

15

12

14


Overseas Transfer Screen 2

Check and verify all information

and click Confirm to proceed further










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The transaction is waiting for

bank staff to process further. You can review your transaction in

Transaction History on Ebanking.


Bank Cheque or Draft Request Accessing: Payment > Transfer > Bank Cheque or Draft Request Use this screen to request to issue bank cheque/bank draft. Bank Cheque is applicable for the request in USD and KHR currency, and Bank Draft can only be requested in USD currency.

Screen 1


Bank Cheque or Draft Request


Account Number Select source/funding account from drop-down list


Payee Name Enter full name of the receiver

Amount Enter the amount request on Bank Cheque or Bank Draft

Currency Choose the currency you would like to request

Type of Request Select the type of your request from drop down list

Pick Up Branch Select the branch where you can pick up your Bank Cheque/Draft from drop down list

Purpose Describe the purpose of your payment



Bank Cheque or Draft Request Screen 2

Check and verify all information and click Confirm to proceed

further



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The transaction is waiting for bank staff to process further. You

can review your transaction in Transaction History on Ebanking.


Cheque Book Re-Order Accessing: Payment > Transfer > Cheque Book Re-Order Use this screen to request to re/issue a new cheque book. This function is applicable for current account,

current elite account and overdraft account. Screen 1


Account Number Select the account to be issued on cheque book from drop down list

No. of Book Select the number of cheque books you want to request from drop down list

Pick Up Branch Select the branch where you would like to pick up the requested cheque book from drop down list



Cheque Book Re-Order Screen 2

Check and verify all information as well and click Confirm to proceed further










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The transaction is waiting for bank staff

to process further. You can review your

transaction in Transaction History on Ebanking.


Set Up an Automatic Payment Accessing: Payment > Add Schedule Transfer > Add Scheduled Transfer Use this screen to set up recurring automatic payment to third party within Canadia Bank, set up once and this is a great way to manage your ongoing payments, e.g. your Rent or Hire Purchase payment.

The function is available for both same and different currencies.

Screen 1


Set Up an Automatic Payment


Calendar Name Enter short note for the payment

Transfer Type Select from drop-down list for “Same” or “Different” currency

Calendar Type Select frequency of the payment:

• Onetime

• Daily

• Weekly

• Monthly


Screen 2

S

Select when the payment will start and finish and click Continue



Screen 3


Debit Account Select from drop-down list of which account the funds is going to come out of

Beneficiary; or

Credit Account



Amount Enter the payment amount

Payment Details Enter short notes to appear on the account statement




Screen 4

Check and verify the payment

details again and click Confirm to

complete the set up

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View and Delete Automatic Payments Accessing: Payment > Add Schedule Transfer > View Scheduled Transfer; Or

Delete Scheduled Transfer Use this screen to view and delete payments you have previously set up.

Screen 1

To view details of automatic

payment, click on each of Calendar Name

To delete specific payment, click Delete or

tick all payments on the left and click Delete on the to delete all

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View Automatic Payments by Date Accessing: Payment > Add Schedule Transfer > View Scheduled Transfer Date Use this screen to view automatic payments by date. One week is a maximum view per time.

Screen 1

Select From Date and To Date to

and/or select from drop-down list

of Transfer Type and click Search to view

Click on each payment to view it in details

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Bill Payment (Different Currency) Accessing: Payment > Online Payment > Bill payment different currency Use this screen to make payment to Billers. The payment can be functioned for different currency only (USD vs KHR or KHR vs USD).

Screen 1


Please select service provider

Select from drop-down list of Biller you want to make payment to

Next Click “Next” to proceed further


Bill Payment (Different Currency) Screen 2


Providers Select from drop-down list of Biller’s location





List of Consumer; or

Consumer Number

• Select from drop-down list of consumer name you have previously paid to; or

• Enter a new consumer number






Billing Amount Enter the bill amount

Payment Details Enter short notes that appear on account statement

Confirm Click “Confirm” to proceed further

Check and verify the bill payment

details to make sure all are matched to the invoice



Review all information again especially

Consumer Number and Consumer Name; click Confirm to proceed further



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Bill Payment (Same Currency) Accessing: Payment > Online Payment > Bill payment same currency Use this screen to make payment to Billers. The payment can be functioned for same currency only.

Follow the same instructions from Screen 1 to 7 on section of the Bill Payment (Different Currency).

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Add a New Beneficiary Accessing: Setting > Beneficiary Management Use this screen to add new beneficiary and it is a way to save account number of a person, organization or company to your Corporate Internet Banking so you can use them anytime in the future.

Screen 1

Click Add New to add beneficiary


Add a New Beneficiary

Screen 2


Account Enter account number of beneficiary

Beneficiary Name Enter account name of beneficiary



Add a New Beneficiary

Screen 3

Enter short notes (if applicable)

and click Finish to complete the adding

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Create a Transaction Template Accessing: Setting > Template Transfer Management Use this screen to save frequently made transactions from re-entering details of common transactions by creating templates. The templates allow you to save details of your regular payment so they can be edited

and/or used again in the future.

Screen 1

Click Add New to add template


Create a Transaction Template Screen 2


Template Name Enter name of the template

Transfer Type Select from drop-down list of transaction type



Create a Transaction Template

Screen 3



Beneficiary; or

Credit Account




Payment Details Enter short notes to appear on account statement

Save Click “Save” to complete the creating template

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Transfer Funds using a Saved Transaction Template Accessing: Setting > Template Transfer Management Use this screen to transfer funds to third party or between your accounts within Canadia Bank by using saved transaction template.

Screen 1

Click on template name to

view transaction details Click Delete to delete save transaction template


Transfer Funds using a Saved Transaction Template Screen 2

Review transaction details and click Continue to proceed further



Click Confirm to process further



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Open an Online Fixed Deposit Accessing: Online Fixed Deposit > Open Fixed Deposit Use this screen to invest your money for a set term at fixed interest rate to get a better return on your money. A minimum balance for opening a Fixed Deposit is US$1,000.

The Fixed Deposit will automatically roll over to new term (same period) at maturity if there is no close or early breakout of the Fixed Deposit by you. However, the roll over to the new term only principal amount

while interest earn will credit to source/funding account (account that you used to open Fixed Deposit).

Screen 1

Select from drop-down list for

term and rate for your new Fixed Deposit and click Continue


Open an Online Fixed Deposit Screen 2


Open an Online Fixed Deposit



I agree with the above Terms and Conditions

Tick the box to confirm you agree to the terms and conditions

Fixed Deposit Amount Enter amount you wish to invest

Description Enter short notes to appear on account statement


Screen 3

Review the details of Fixed

Deposit and click Confirm to continue



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Close an Online Fixed Deposit Accessing: Online Fixed Deposit > Close Fixed Deposit Use this screen to close an online Fixed Deposit that you previously opened thru Internet Banking. No Fixed Deposit opened at branch can be closed thru this function.

Using this function means you are going to close or early breakout of your Fixed Deposit before its maturity. The Terms and Conditions apply.

Screen 1


Fixed Deposit Account Select from drop-down list of which account you want to close

Next Click “Next” to continue


Close an Online Fixed Deposit Screen 2

Review the Fixed Deposit details and click Confirm to continue



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Change Password Accessing: Internet Banking > Change Password Use this screen to change your new password. Please remember that passwords are case sensitive. We recommend that you input your password with ‘CAPS LOCK’ off.

Your password must (e.g. UPlow179$): • between 6 to 16 character long with no spaces

• include at least one letter and one number and one special character • must be with both upper and lower case letters

Screen 1

• Current Password: enter your current

password

• New Password: enter your new password

follow above instruction

• Confirm-New Password: re-enter your

new password

• Click “Change” to proceed the new password change

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Reset Password Accessing: Internet Banking > Forgot Your Password? Use this screen to reset your password of the Internet Banking by your own without visiting a branch for request.

Please note, you CANNOT do a password reset through this function once your “User Name” already blocked. The blocked User Name results from 3 consecutive times of incorrect password are entered. You

are required to visit the nearest branch to reset the password.

Screen 1

Click Forgot Your Password? to continue


Reset Password

Screen 2


User Name Enter your User Name

Email Enter your email address that used when signing up

Confirm Click “Confirm” to continue

Screen 3


Reset Password


Authentication Type • Select “SMS OTP” from drop-down list and click “Get OTP Code” to get the OTP to your registered mobile phone or

• Select “RSA Token” from drop-down list

Authentication OTP Code Enter 6 digit numbers received thru SMS or Security Device

Change Click “Change” to proceed the password reset

Screen 4

Message displays that the password is

successful reset, check your registered email to get the “Temporary Password”

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Contact Us Contact Details Please visit our nearest branches or Contact Center: Tel: (+855) 23 868 222 Email: [email protected]

www.canadiabank.com.kh

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http://www.canadiabank.com.kh/�

Individual Internet Banking

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