Indigenous Employment Program Briefing Pack · An Introduction to AccorHotels AccorHotels, the...
Transcript of Indigenous Employment Program Briefing Pack · An Introduction to AccorHotels AccorHotels, the...
An Introduction to AccorHotels
AccorHotels, the world’s leading hotel operator and present in 95 countries with over 4,100
hotels and 510,000 rooms. With more than 190,000 employees in AccorHotels worldwide,
our group offers nearly 45 years of know-how and expertise.
IN AUSTRALIA:
200+
HOTELS
27,000+
ROOMS
10,000+
EMPLOYEES
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Why Work with AccorHotels?
Fun, rewarding and people focused work environment
Build Confidence in yourself & learn new skills that will stick with you for life
Share culture with guests everyday, your story is our story
Train in one or many departments whilst building a career that suits your lifestyle
Travel all over the country and the world while you work – internal transfers happen all
the time
Discounts at hotels for you, your family and friends
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AccorHotels Indigenous Programs
Our vision is to empower AccorHotels in collaboration with community
to create real career pathways for indigenous Australians and genuine
cultural experiences for our guests.
Since 2001, AccorHotels Indigenous Programs have been creating success through real
training and career opportunities for our First Nations Peoples
In 2011, we launched our first Reconciliation Action Plan and have now signed onto the
Employment Parity Initiative with the Federal Government which will see 660 new
candidates reaching outcomes by 2018
Our team of Indigenous employment experts are here to inspire, mentor and build real
careers for our First Nations Peoples and are located in Cairns, Brisbane, Sydney,
Adelaide, Melbourne and Perth with responsibility for outcomes nationally
ACCORHOTELS INDIGENOUS PROGRAMS OUTLINE:
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Marketing,
Communications and
Community Engagement
Careers and
Staff Engagement
Training, visibility
and celebration
Indigenous Employment Process and Candidate Preparation Criteria
All applications referred to the Indigenous Programs Manager will be pre-screened by the
AccorHotels Indigenous Employment Team to ascertain further details about the candidate
ie. Experience, motivation, communication and to ensure the candidate is suitable for
consideration for hotels/properties
WHAT WE ARE ASSESSING
Limited work experience is acceptable but we focus on having a great attitude, willingness
to learn and a genuine desire to work (in the hospitality industry)
Solid communication skills are essential
Customer service attitude – a willingness to be part of a team and to help each other
when required
A positive attitude with a willingness to learn, grow and adapt to a fast paced work
environment
Candidates must have access to transport, public transport or their own. Keep in mind
shifts may fall outside of Public Transport hours.
Responsible Service of Alcohol is preferred for all Front of House roles ie. F&B Attendant,
Receptionist, Guest Service Agent
Food Handlers Certificate is required for Kitchen based roles
Security Clearance is essential to Airport/Qantas Lounge roles therefore a clear criminal
history is required.
A reasonable level of health and fitness is required in all hotels – most roles require
standing on your feet from 3-8 hours
No chronic pre-existing injuries that would prevent a candidate from standing for long
periods (regularly) or lifting up to 15kg throughout a shift
Completion of a full medical is required in some roles to be successful so advance notice
of any ailments is appreciated
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Grooming Guide
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1. Black Shirt, Pants
Or Skirt & Belt
2. Black shoes & Socks
3. Neat hair &
natural make-up
4. Jewellery
AccorHotels Indigenous Employment Program
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HOTEL DEPARTMENTS
& ROLE DESCRIPTIONS:
Food &
Beverage
Front Office
(Guest Relations)
Housekeeping
Finance Human
Resources
Engineering &
Maintenance
Sales &
Marketing
*See separate Job Descriptions pack for more details on each role
AccorHotels Role Summary & Rating
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Ratings are based on a scale out of a possible 5 stars with 1 as lowest and 5 as highest. The
summary provides an outline of role requirements and opportunities within AccorHotels
DEPARTMENT / ROLE SUMMARY OF DUTIES CUSTOMER
INTERACTION
FITNESS /
HEALTH
SHIFT
FLEXIBILITY
SKILLS
TRANSFER /
CAREER
OPP
FOOD +BEVERAGE
Preparation and service of
food and beverage
Clearing and cleaning of food
and equipment
Functions, events and
meetings
RSA required
***** ***** ***** ****
FRONT OFFICE
RECEPTION
Greet and serve guests, be
the face of the hotel
Check guests in and out of
hotel on computer system
Make reservations
Money handling and
computer skills required
***** ** **** *****
FRONT OFFICE
PORTER
Greet and serve guests, be the
face of the hotel
Transport cars, bags and give
directions to guests
Make dinner, tours and other
reservations
Drivers license required
***** ***** **** *****
HOUSEKEEPING
Cleaning rooms and public
areas
Making beds and servicing
bathrooms
Laundry operations
Some heavy lifting required
**** ***** **** **
ENGINEERING +
MAINTENANCE
Respond to guest requests
Fix plant and equipment
Painting and decorating
Maintain records
*** **** **** **
SALES, MARKETING,
HR, FINANCE,
MANAGEMENT
Minimum 3 years work
experience or degree
desirable*** * * *****
Career Opportunities
+ Additional Training & Development
+ Certificate II & III in Hospitality Operations
+ Cross train to other departments
+ Experience different Hotel Brands
+ Work, Learn & Travel
+ Established Career & Leadership Training Programs
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CHECK OUT OUR WEBSITE FOR THE LATEST JOBS
OR CALL YOUR LOCAL INDIGENOUS EMPLOYMENT
SPECIALIST AT ACCORHOTELS
w: www.jobsataccor.com.aue: [email protected]
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