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Global Research NOC Update

James WilliamsIndiana Universitywilliams@iu.edu

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• Global NOC Overview• Global NOC Outage

Report• Global NOC Concerns• Global NOC Plans

Topics to be Covered

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Global NOC Overview

• 7 x 24 x 365 Operations

• 1125 Trouble tickets; 880 Abilene; 245 “non-Abilene”

• 15 staff

Manager; 4 Leads; 7 “operators”; 3 hourly

(Dedicated TransPAC and Global support)

• Also supported by Abilene and IU infrastructure

(facilities, engineering, Web page development, administration)

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Global NOC Networks

• STAR TAP/Euro-Link/TransPAC Networks• Abilene (Internet2)• MIRnet (to Russia)• AMPATH coming soon [June 15?] (to

South America)• IU campus networks

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Global NOC Outage Report

• STAR TAP/Euro-Link/TransPAC Networks• Scheduled/Unscheduled Outages• Duration of outages

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Network # of tickets %

STAR TAP 185 74

Euro-Link 43 18

TransPAC 19 8

245

Overall Network Statistics

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CERN NORDUnet IUCC SURFnet Renater2Unscheduled 3 0 8 7 1 19

Scheduled 8 0 11 5 0 24

43

Euro-Link Outages

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Unscheduled Outage Breakdown - EuroLink

CERN NORDUnet IUCC SURFnet Renater2Length Minutes<10 0 0 2 3 0 510-120 1 0 3 2 0 6120-480 0 0 1 1 0 2480-1200 2 0 2 0 1 5>1200 0 0 0 1 0 1

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Euro-Link Unscheduled Outages - Duration

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STAR TAP OutagesScheduled/Unscheduled - STAR TAP

Network Unscheduled Scheduled TotalAbilene 5 3 8Argonne 4 6 10CAnet3 1 2 3DREN 5 6 11ESnet 4 1 5GEMnet 10 5 15Northwestern 4 0 4Wisc Madison 9 3 12NREN 2 5 7SingAREN 11 3 14TAnet2 20 3 23Univ of Iowa 2 0 2UIC 0 0 0UIUC 3 0 3vBNS 5 12 17UOC 3 0 3MIRnet 1 1 2REUNA 5 0 5CERnet 18 0 18NII 1 2 3STAR TAP Router 2 8 10Iowa State 5 1 6Wisc Milwaukee 1 0 1OARNET 2 1 3

123 62 185

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10< 10 - 120 120 - 480 480 - 1200 > 1200 TotalAbilene 2 2 1 0 0 5Argonne 3 1 0 0 0 4CAnet3 0 0 1 0 0 1DREN 3 0 2 0 0 5ESnet 2 1 0 0 1 4GEMnet 1 2 1 2 4 10Northw estern 2 2 0 0 0 4Wisc Madison 2 5 2 0 0 9NREN 1 1 0 0 0 2SingAREN 4 2 5 0 0 11TAnet2 8 6 2 3 1 20Univ of Iow a 1 1 0 0 0 2UIC 0 0 0 0 0 0UIUC 1 1 1 0 0 3vBNS 2 3 0 0 0 5UOC 1 1 0 1 0 3MIRnet 0 0 0 0 1 1REUNA 1 2 1 0 1 5CERnet 12 3 1 0 2 18NII 0 0 0 0 1 1STAR TAP Router 2 0 0 0 0 2Iow a State 1 1 3 0 0 5Wisc M ilw aukee 0 1 0 0 0 1OARNET 0 1 1 0 0 2

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STAR TAP Unscheduled Outages - Duration

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TransPAC

Unscheduled 13Scheduled 6

Total 19

TransPAC Outages

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TransPAC< 10 4 10 - 120 5 120 - 480 3 480 - 1200 1 > 1200 0

TransPAC Unscheduled Outages - Duration

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Global NOC Concerns and Questions

• Communication between Networks and NOC– Adequate from both perspectives?

• NOC relationship and interaction with AADS

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Global NOC Plans

• New Trouble Ticket system

• Direct contacts for longer outages

• More emphasis on performance

• STAR TAP weather map

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Questions and Comments

James Williamswilliams@iu.edu