Indiana Pest Management Association, Inc. June Newsletter.pdf · 2018. 7. 10. · Indiana Pest...

June 2018 - Issue 257

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Indiana Pest Management Association, Inc.

NOMINATION FOR OFFICEJuly 1, 2018 - June 30, 2019

In This Issue

Ads In This IssueIPMA SUMMER MEETING

ANNUAL DUES REMINDER

Your dues for July 1, 2018 - June 30, 2019 are now payable, see page 6

President: Doug Foster

Vice President: Joe Long

Secretary: Gary Bennett

July 13-15, 2018Season’s Lodge

Nashville, INFriday – Golf

Saturday, July 14th – CCH MeetingSee pages 4 and 5

Annual Dues ..........................................1Nominations for Office ...........................1IPMA Summer Meeting ..........................1Advertising Rates ..................................2Officers and Directors ...........................2Bed Bugs & Anemia ...............................3IPMA Summer Meeting Info ...................4IPMA Summer Meeting Registration .....5Annual Dues Invoice .............................6Survey Says: Customer Research ........7Reduce On-The-Job Injuries .................8Importance of a Hiring Plan ...................9What You Don’t Do .............................. 11Bird Nests & Ectoparasites .............12-13Invest in Training .................................13Equipment Maintenance & Repair .......14

Pest Management Supply ..........................7Univar ...........................................................9Oldham Chemicals Company, Inc. ..........10Ensystex .................................................... 11Syngenta ....................................................12Bell .............................................................13Arrow .........................................................14Bayer ..........................................................15Zoecon .......................................................16

• Ensystex• Oldham Chemicals• Residex• Univar• Zoecon

Web Sponsors

Indiana Pest Management Association Newsletter

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Indiana Pest Management Association Advertising Rates for 2018-2019

Indiana Pest Management Association Advertising Rates for 2017-2018

2017-18 Directors

Scott WrightArab Termite and Pest Control

1066 E. Diamond AvenueEvansville, IN 47711

Phone: (812) 423-4455FAX: (812) 423-1123

(2 years, Southern Region)email: [email protected]: www.arab-ev.com

Carrie CampbellHatfield Pest Control Service

601 Washington StreetLaPorte, IN 46350

Phone: (219) 362-7444FAX: (219) 362-9449

(2 years, Northern Region)Email: [email protected]

Tim KaforkeUnivar U.S.A.

7425 W. 30th StreetIndianapolis, IN 46219Phone: 800-382-4867FAX: (317) 546-8054

(1 year, Allied)Email: [email protected]

Ben WilliamsBen’s Bugs Be Gone

1807 Klug DriveFt. Wayne, IN 46818Phone: 269-255-4887

(3 years, Central Region)Email: ben@ben’sbugs.us

David SloopFranklin Pest Solutions

1715 Franklin StreetMichigan City, IN 46360-4501

Phone: 219-874-7900(3 years, At Large)

Email: [email protected]

Rob JacksonJackson Pest Management

5819 HollopeterLeo, IN 46765

(3 years, At Large)Email:[email protected]

NewsletterFull Page (7”x 10”)• One Issue $350• Year (four issues $1,200)

One-half page (7”x 5” horizontal)One-half page (3 1/4”x 9 1/2” vertical)• One issue $200• Year (4 issues) $750

One-fourth page (3.5”x 5”)• One issue $150• Year (4 issues) $550

Annual Website Sponsorships• Full page $350• Half page $200• 1/4 page $125 (12 months)

Non-members of the association should add an additional $25 to the cost of each ad printed. Camera-ready copy of the size listed must be submitted for publication. If you are subscribing for less than a full-page ad, copy size may be the equivalent of that listed in the rate table above, as long as it fits within the page format. IPMA Newsletter is published in March, June, September, and December. Submit your ad copy at least 2 weeks prior to the 1st of the mnth in which your ad is to appear. A confirmation of ad space, however, must be received at least 3 weeks prior to the 1st of the month in which the ad is to appear.

Holly Fletcher-Timmons, Editor819 Barlow StreetWest Lafayette, IN 47906email: [email protected]

2017-2018 officers

Scott Glaze, PresidentArab Termite and Pest Control

P.O. Box 1233Kokomo, IN 46901

Phone: (765) 452-2929FAX: (765) 452-8687


Doug Foster, Vice PresidentBurt’s Termite and Pest Control

805 Depot StreetColumbus, IN 47201

Phone: (812) 372-3212FAX: (812) 372-5288


Gary Bennett, SecretaryDepartment of Entomology

Purdue UniversitySmith Hall

901 W. State StreetWest Lafayette, IN 47907Phone: (765) 494-4564FAX: (765) 494-0535


Past PresiDent

Sarah FloreyArab Termite and Pest Control

912 W. Main StreetCrawfordsville, IN 47933Phone: (765) 362-7707

Fax: (765) 362-9369Email: [email protected]


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Nobody in their right mind likes a bed bug. While experts agree they don’t transmit diseases, they can cause a host of other problems.

Not only do they leave mysterious, itchy bites on your skin, but people who have them often find themselves emotionally distressed and sleep-deprived. In addition, within the last few years, doctors have discovered that bed bugs may also cause severe anemia, especially in certain high-risk groups.

In one case reported by the NIH, a 60-year-old man checked in with his doctor after several months of severe fatigue and lethargy. Among other problems, the man had a history of depression, diabetes, drug abuse and alcoholism.

He also had bed bugs in his apartment, an infestation so severe that the man’s doctor had even seen bugs crawling on his skin during the day. Although the man didn’t report any signs of outward or gastroin-testinal bleeding, lab tests showed that he had an abnormally low iron count.

The doctor started his patient on vitamin supplements, but still the man made several returns over the next few weeks with anemia. At this point, he even needed hospital treatment and unit of blood cells.

Having ruled out other factors, his doctor suspected that the bed bugs were the culprit, and authorities were able to get a professional exter-minator to control the problem. Months later, the man’s anemia had not returned despite the presence of some bed bugs still in his apartment.

At-Risk Groups

The basic reason that bed bugs cause anemia is that they feed on blood. In the above situation, the man was likely bitten dozens of times every night until his body couldn’t keep up with replenishing the blood supply.

Although this case was a severe infestation; groups such as seniors or the disabled may be at an increased risk even with moderate infesta-tions.

Why would they be more at risk? First, older people have a more difficult time maintaining their iron levels already, making the risk for anemia higher with a bed bug infestation.

At the same time seniors and those with disabilities may be affected more if they’re bedridden or unable to deal with an early infestation.

Then, the risk worsens if these seniors are disabled are living in crowded nursing homes or assisted living places. Bed bugs like inhab-iting areas where they can easily find hosts, making nursing homes, apartment buildings, homeless shelters, high-travel locations and large cities all ideal spots.

Finally, people who suffer from depression, drink or use drugs regularly may; risk getting anemia from severe infestation. These groups may

not give the proper time and attention to cleaning their homes on a regular basis.

Although bed bugs don’t care about cleanliness, a dirty home provides many hiding places for them, making it difficult to find and get rid of the problem early.

Symptoms of Anemia

If you suspect bed bugs in your home or the home of a loved one, you should also watch for anemia. Symptoms include: *Fatigue; *Weakness; *Dizziness/light-headedness; Pale or yellow skin; Irregular heartbeat; Shortness of breath; Cold extremities.

At the beginning, any symptoms may go unnoticed, especially vague symptoms like fatigue. During this time, you may only notice an abnormal shorten of breath or rapid heartbeat during exercise.

After a while, however, these symptoms will get more severe. You should seek propt medical treatment if you’re experiencing any signs that indicate anemia.

Treatment

When getting treatment for anemia related to bed bugs, you should first worry about your and our family’s health. Everyone in the household should get evaluated by a doctor.

Your doctor will perform a lab test to determine iron counts, and he will likely prescribe supplements and certain foods. In severe cases, he may recommend hospital treatment. ,I including units of blood to help your body along.

Then, as you might have guessed, resolving the anemia for good will mean extermi9nation of the bed bugs in your home. Experts agree that you should hire a professional exterminator to get the job done quickly. Efficiency is important with your health at state.

Once the exterminator has sprayed your home, you’ll need to wash any clothes and bedding that may be infested in hot water and dry them in a heat dryer. Wipe down the mattress and bed frame before vacuuming in case any eggs are laying around.

Then, vacuum the house thoroughly and throw away the vacuum bag immediately. With thorough cleaning and professional help, you will be able to resolve both problems and prevent them from returning.

While bed bugs aren’t known for carrying diseases, they can provide a great deal of stress and anxiety. In some cases, they can also cause severe anemia, especially for at-risk groups like seniors or those with a disability. Make sure that you inspect your home regularly for these pesky creatures and watch out for those signs of anemia

*From Ask Dr. Mary.com

BED BUGS AND ANEMIA*


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IPMA SUMMER MEETING

July 13-15, 2018Seasons Lodge - Nashville, Indiana

IPMA invites you to attend the 2018 Summer Meeting at The Seasons Lodge. An excellent program has been planned for you and the whole family.

CCH credits granted from the State Chemist are: 7A(3); 7B (3); RT(4); 3A(1); 3B(1); 8(2); 12(2).

A meeting pre-registration form is also attached. Mark your calendar, complete the pre-registration form, and call for room reservations direct at 1-800-365-7327.

Be sure to tell the hotel you are with the Indiana Pest Management Association.Our Summer Meeting Planning Committee, chaired by Syed Shah will host this meeting and is

looking forward to seeing you and your family in Nashville.

What’s Happening:Friday Golf Tournament – Salt Creek Golf Course

Friday Night - A Fun Musical Stage Show by The 4 DimensionsSaturday – Brown County Wine Festival

Supplier Hospitality SuiteSaturday CCH Training (CCHs approved see above)

Dinner and Auction Saturday Night(Get your auction items gathered up)

Program Topics:Blood-Sucking Pests & Their Control – Mr. Scott Robbins; Action Pest Control

Regulatory Update – State Chemist’s Office – Mr. Leo ReedNew Developments in Termite Control - Mr. Todd Brown; BASF

Who’s Invited:Owners l Managers l Technicians l Families

DEADLINE FOR ROOM RESERVATIONS – TUESDAY, JUNE 17, 2018CALL 1-800-365-7327

EARLYBIRD DEADLINE FOR MEETING REGISTRATION – JUNE 13, 2018


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PRE-REGISTRATION SUMMER MEETINGThe Seasons Lodge; Nashville, Indiana

JULY 13-15, 2018For planning purposes (guarantees must be given), we must use a pre-registration system again this year.

Please submit your pre-registration and the appropriate fees prior to June 13, 2018 to: Indiana Pest Management Association,

P.O. Box 3926West Lafayette, IN 47996

Company Name ___________________________________________________________________________________

Name ___________________________________________________________________________________________

Address ___________________________________ City _______________________ State________ ZIP __________

Spouse’s Name __________________________________ Children’s Name(s) ________________________________

Name(s) of others in your party ________________________________________________________________________________________________________________________________________________________________

FEES:Registration ($120/1st person + spouse, $140 after 6/13/18) ... ______________ ...................................________To include one complimentary business lunchAdditional lunches at $20/each ................................................... ______________ ...................................________$25 each additional person attending training meeting ........... ______________ ...................................________

Golf Outing, 11am, Friday, July 13th ($45/person) .................... ______________ ...................................________Salt Creek Golf Course

Friday Night Playhouse (Greatest Musical Hits - A Fun Stage Show)$20/per person .............................................................................. ______________ ...................................________

CCH Meeting Saturday, July 14th, 8 a.m. (Registration opens at 7:30 a.m.)

Saturday night - Dinner & Auction (including bonus bucks to get you started) $30 adult; ...................................................................................... ______________ ...................................________$15/child (under 12) ...................................................................... ______________ ...................................________Univar USA will sponsor drinks during social hour

# ATTENDING FEES

TOTAL AMOUNT REMITTED* ___________*Suppliers should add $100.00 to this amount if they care to help sponsor the hospitality suite. Please note that suppliers have decided not to exhibit this year, but will be recognized on the program and in the hospitality suite.

ADDITIONAL OPPORTUNITY FOR SUPPLIERS - If you’d like to help sponsor the golf outing, please add an additional $50 to your registration.

FOR ROOM RESERVATIONS, CALL 1-800-365-7327 and mention you are with the Indiana Pest Management Association. Our room rate is $99/109/night and this rate applies to Thursday, Friday and Saturday nights. (Golfers: We have a 11 a.m. tee time, so you may want to come in Thursday). Room reservations must be made before June 13, 2018, to receive our group rate.

Credit Card Payment: oVisa oMastercard

Name on Card _________________________________ Expiration Date ____________ Card# ___________________

Billing Address: ___________________________ City _____________________ State ___________ Zip __________(if different than above)

Signature ______________________________________

MEETING REGISTRATION - PLEASE PRINT


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MeMbershiP Dues invoice for iPMa/nPMa Joint MeMbershiP for July 1, 2018 - June 30, 2019

Joint Membership Dues Breakdown:Dues Class Annual Sales Volume NPMA Dues State Dues Total Dues Owed

A $0 - 200,000 $115.50 $75 $190.50B $200,001 - 500,000 $189 $75 $264.00C $500,001 - 1,000,000 $493.50 $75 $568.50D $1,000,001 - 2,500,000 $750.75 $75 $825.75E $2,500,001 - 5,000,000 $1,270.50 $75 $1,345.50F $5,000,001 - 10,000,000 $3,176.25 $75 $3,251.25G $10,000,001 - 15,000,000 $4,908.75 $75 $4,983.75H $15,000,001 - 25,000,000 $6,641.25 $75 $6,716.25I $25,000,001 - 50,000,000 $12,127.50 $75 $12,202.50J $50,000,000 - $100,000,000 $24,255.50 $75 $24,330.00K Over $100,000,000 $36,750.00 $75 $36,825.00

Joint Membership Dues Amount for 2018-2019

(See Total Dues Owed column above) $____________________

Dues for those choosing State Membership only ($75) $____________________

IPMA Scholarship Contribution (Add to your check or credit charge) $____________________ $____________________

Make your check payable to: INDIANA PEST MANAGEMENT ASSOCIATION, INC.

Mail to: Indiana Pest Management Association P.O. Box 3926 West Lafayette, IN 47996PLEASE PRINTCompany Name ___________________________________________________________________________________

Member’s Name ______________________________________ Spouse’s Name ______________________________

Company Mailing Address __________________________________________________________________________

City _________________________________________________State ____________________ ZIP _______________

Phone Number ________________________________________FAX Number ________________________________

Email Address ________________________________________Web Address ________________________________

Credit Card Payment: oVisa oMastercard

Name on Card _____________________________Expiration Date____________ Card#________________________

Billing Address: City __________________________________ State ____________________ ZIP _______________(if different than above)

Signature ____________________________________________

TOTAL


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SURVEY SAYS – CONSUMER RESEARCH* How do consumers feel about professional pest con-trol services? Do their thoughts and perceptions vary by genera-tion? For the first time in history, pest control companies are servicing four generations of consumers – the Matures (1925-1946), Baby Boom-ers (1946-1964) Gen Xers (1965-1980 and Millennials (1981-1996)-all of which have different interests and preferred communication methods.

The Professional Pest Management Alliance (PPMA), the consumer outreach and education arm of the National Pest Management Associa-tion (NPMA), recently partnered with a third-party research firm to learn more about the similarities and differences across three generational audiences relating to professional pest control needs and perceptions. The three groups surveyed included Baby Boomers, Gen Xers and Millennials.

Below are five key highlights and associated marketing tips from PPMA’s research to ensure you’re effectively engaging with all audiences:1) All generations are consuming and sharing information online. Keep websites updated and embrace social media. These are great avenues to share insights that all groups will find valuable.2) Pest control professionals save customers time, energy and money. While the majority of respondents feel comfortable tackling small jobs around the house, pest control professionals are typically called in for tasks deemed unfamiliar or especially concerning. Hone in on the convenience and time saving aspect of hiring a professional in website content, social media posts, advertising copy and more. Consider putting an emphasis on pests that respondents do not always think to call a pro for like ants, cockroaches, wasps and hornets.3) Ants, mosquitoes and spiders are concerning; however, pest control professionals are typically called immediately for termites or bed bugs. Strategically time marketing efforts around these specific pests when they are most prevalent in your region. Think about joining PPMA in a marketing push tied to Termite Awareness Week (March) and Bed Bug Aware- ness Week (June).4) Consumers look for experienced, trust worthy professionals who provide a work guarantee. This is commonly commu- nicated through positive online reviews or personal recom- mendations. Stay apprised of your company’s online review rating and make note of strength and areas to improve upon.5) The average consumer is not making the connection between pest control and public health on their own; however, when prompted, the connection is drawn quickly. Help PPMA spread awareness by educating customers about the diseases and health concerns connected to public health pests.

More in-depth survey results are available exclusively to Mainframe sub-scribers. Not a PPMA investor? For more information about becoming an investor, gaining access to PPMAMainframe.org, or purchasing the full research study, contact [email protected]

Survey Methodology: PPMA commissioned MARC, a third party market research firm, to conduct a survey across Millennial, Gen X and Baby Boomer generations with the goal of understanding simi-larities and differences related to pest control needs and perceptions. The research was conducted in September 2017 and consisted of two parts – qualitative and quantitative. The qualitative portion included 45 in-depth interviews, also known as IDIS via webcam with a moderator, which were split evenly across the three generational groups. These were conducted nationally among pest control users. The quantitative portion consisted of more than1,200 online surveys and interviews that met PPMA’ key criteria of homeowners between the ages of 26 and 75 with a household income of $60k or higher. The respondents identified themselves as the decision makers of the home, and personally used professional pest control services within the past five years or would be likely to use professional services in the future.*By Cindy Mannes, NPMA

The products & supplies you need. When you need them.

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REDUCE ON-THE-JOB INJURIES*

It will come as no surprise to you that the leading on-the-job em-ployee injuries are sprains, strains and contusions. The causes? Repetitive motion (thus the hose reel reference in the headline), slips and falls (falls are most often connected to ladder use). Short of the occasional fumigator failing from a roof, these injuries cross all types of pest control operations.

Many of these injuries fall under the diagnosis of musculoskeletal; disorders (MSD), a condition that can deeply affect your workforce. It is important to address the issues surrounding MSD and the concrete ways to minimize its impact.

Musculoskeletal disorders account for nearly one-third of all injuries that require days away from work. In 2014, U.S. employers lost 1.15 million work days due to MSDs, reports the Bureau of Labor Statistics.

Musculoskeletal disorders are often referred to as “ergonomic inju-ries” and affect the connective tissues of the body such as muscles, nerves, tendons, joints, cartilage and spinal discs. Examples include sprains and strains from lifting, hernias and carpal tunnel syndrome. MSDs are some of the most difficult and costly work-related injuries to treat in the pest management industry.

-Musculoskeletal disorders cost $850 billion/year

-MSDs are chronic, painful and affect quality of life

-62% with MSD report some limitation on activity compared to 14% in the general population

-MSDs account for 14% of physician visits and 19% of hospital stays.

-Workers with MSD claims lost a median of 10 work days

-MSDs are among the most prevalent problems in U.S. affecting 77% of the population

REDUCING MSD. Ergonomics is the science of fitting workplace conditions and job demands to the capabilities of the working popula-tion. Ergonomics is an approach or solution to deal with a number of problems – including work-related musculoskeletal disorders.

If your pest control company has never experienced an MSD injury, you may need only a basic ergonomics program. This involves assigning someone to be responsible for ergonomics. This person should provide information to employees on the risk of injuries, signs and symptoms to watch for, and the importance of reporting

problems early. They should set up a system for employees to report signs and symptoms.

CONDUCIVE CONDITIONS. How do PMPs look for con-ditions that may contribute to musculoskeletal disorders? Both work-related and non-work related conditions can, either individually or by interacting with each other, give rise to MSDs. These ap-proaches can be used individually or in combination.

Analyze the jobs and work tasks to identify potential ergonomic problems before employee injuries occur. Determine if the jobs/tasks present ergonomic risks that may contribute to musculoskeletal disorders.

Think in terms of loading and carrying tarps (fumigation); operating compressed air sprayers and winding up hoses (general pest); and crawling and tool use (wood-destroying organisms. (Falls from ladders crosses all types of operations.) MSD lurks where there is strain and repetitive motion. These suggestions merely scratch the surface. What are the other potential problem areas in your compa-ny’s operation?

Analysis tools may help in evaluating those jobs and tasks prone to creating MSD injuries. While there is no one-size-fits-all approach, numerous non-OSHA analysis tools can help you learn more about ergonomic-risks associated with specific jobs.

Seek employee input concerning the existence of ergonomic prob-lems related to their jobs or work tasks. This can be accomplished by:

*Conducting symptom surveys

*Using employee questionnaires

*Speaking with employees

Be aware of common contributing conditions within the pest manage-ment industry. If other pest management companies have ergonom-ic-related problems, it is possible these problems could affect your employees too. Obtain information from others in your industry to see what problems they have experienced in their operations and to gain a better understanding of potential problems that may exist in your workplace.

From pctonline.com, May, 2017.


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Most of us would agree that having a “Game Plan” around the hiring process is important. Knowing what steps to take to effectively recruit, interview and select new employees is vital for our organizations growth. When drawing up this plan there are some essential components that need to be included Starting with……

What’s your timetable on filling your open position? Fast, slow when we find the right person? Knowing how immediate the need is to fill open positions is important so that your HR managers can communicate the length of time the process may take to your candi-dates. So often this is not done and this can discourage good prospects if they feel there are long delays. This will lead to losing out on good candidates who take other job offers.

Have you defined the essential skill sets needed for position? Sounds like this should be the first thing on the list, but sur-prisingly, many hiring managers want to talk to candidates and trust their gut feelings as to whether a candidate fits their needs. Hiring based on cultural fit while down playing a candidate’s skills will often lead to a bad job match. Defining the skills that are absolutely required needs to be done. With the many assessment tools available your core skill sets can be readily evaluated as part of your decision process.

Who is involved in the hiring decision? Is it just the human relations department, a single manager, a hiring evaluation team? Al-though recruiting is often left to the HR department any successful hiring plan must include the hiring manager. A hiring manager engaged from start to finish will ensure that each candidate will match the requirements needed to be successful in the job.

Are you taking advantage of today’s technology and evaluation tools as you assess candidate? There are on-line tools that will help you qualify basic skills, look at behavior tenden-cies and speed up the interviewing process. Using these assessments along with remote video interviewing can shorten the hiring process and provide useful insights to the hiring manager.

Does your plan insure compliance? For those who hire fre-quently you are familiar with the government regulations that are meant to prevent discrimination against protected classes such as race, gender, and age. Firms that hire less frequently need to make sure their hiring plan takes into account these requirements so you avoid issues of non-compliance with the Equal Employment Opportunity Commission.

*From eastaffingservice.com. 2018

IMPORTANCE OF A HIRING PLAN*

The right product is just the beginning.®

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Getting what you need, when you need it, no matter what — that’s the promise of Univar Environmental Sciences. But our service doesn’t stop at our industry-best product selection. Our experienced team can offer insightful advice at every turn. So get in touch with your local rep and discover how Univar can help you drive business.

Call us at 800-888-4897 or go to PestWeb.com

UNIVAR


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Are your sales reps and technicians positioning your company by telling potential customers:

We have Excellent Customer Service; Personal Account Manage-ment; One Point of Contact; Our Track Record is Excellent

Been in business since…

Are these claims any different than our competitors?

Take a good look at why people buy from you. Make a list. As many as you can. Now look at your list and objectively cross out anything your competitor could also claim. Now you are getting started.

Statements highlighting our competitive uniqueness are critical in differ-entiating you from your competitors.

Now take it A STEP FURTHER. List some things you do not do compared to your competitors. For example, “We do not charge extra

to Webster cobwebs from the eaves around your house”. Or, “Our com-pany is Not in business to do anything other than pest control. We are soley focused on solving your pest issues.” Also, “We pride ourselves in NOT using subcontractors”.

By framing your message in this way you not only differentiate your company, it allows you to imply practices that your competitor will take part in that your company definitely would not.

The point is, be different! Take out all the messages that could possibly sound like “the other guys”. Take pride in your differences. These are the things that set you apart and have made you successful. Hang your hat on these unique differences and build pride within your company based on these attributes.

Statistically, customers will choose not to make a change when given a choice. Change the game as much as you can by offering something different and tilt the statistics back into your favor

*pestcontrol.com, 2018

WHAT YOU DON’T DO*

continued on page 15

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BIRD NESTS AND ECTOPARASITES*

Ectoparasites are organisms which live on the exterior of a host animal and which are dependent on the host for survival. Many are host specific and have adapted to living on a single type of organism, such as birds, whereas others are opportunists and readily feed on a more diverse group of animals. Most birds have one or more species of ectoparasites on their bodies or living in close association with them. These parasites typically feed on body tissues or blood.

There are several arthropods which are considered occasional blood feeders on birds. For instance, several species of true bugs in the family Cimicidae, which includes the bedbugs, are found in bird nests. They do not travel on the birds as do other blood feeders. Approx-imately 125 species of fleas have been found on birds; however, this is still considered a rare occurrence. Bird fleas pose a greater threat to young birds or humans.

Another group of blood feeders associated with birds are the louse flies (Diptera: Hippobos-cidae). Most species of these unusual looking flies are wingless and have very specialized mouthparts. They have another unusual feature, their larvae are never seen because they develop in the abdomen of the female and pupate immediately after she expels them. Louse flies tend to remain in the nest and are rarely dispersed by the birds. On the other hand, the flies are involved in the dispersal of various mites and lice.

Ticks and mites are another group of common blood-feeding arthropods which are associ-ated with birds.

Ticks

Hard Ticks. Two hard ticks which have been found in bird nests, particularly ground nesting species are the rabbit tick (Haemaphysalis leporispalustris and the lone star tick (Amblyomma americanum). The latter species is confined to the southeast and southwest United States. The lone star tick readily feeds on humans and domestic animals. Ixodes brunneus is the most common hard tick found on birds, reportedly over 64 species. Each lifecycle stage (larva, nymph and adult) of most hard ticks parasitizes a successively larger host animal

Please see Ectoparasites hard ticks is their ability to survive several years after having a single blood meal. This means that the bird may be long when the ticks begin searching for the next blood meal.

Soft Ticks. This type of tick is most often associated with birds than hard ticks. In fact, Argas spp. are almost exclusively found associated with exclusively found associated with birds. Ornithodorus spp. show no distinct preference for birds or mammals. The fowl tick, Argas persicus, feeds almost exclusively on birds, including, sparrows, geese and pigeons and rarely on humans. The pigeon tick, Argas reflexus is more likely to bite humans; however, it does not transmit any diseases. Argas larvae actively search for a blood meal at day or night; however, the nymphs and adults are active only at night. The nymphs and adults hide in cracks and crevices or the nest during the day. The life cycle for this tick averages about two months, with adults living approximately one year.

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©2018 Syngenta. Important: Always read and follow label instructions. Some products may not be registered for sale or use in all states or counties and/or may have state-specifi c use requirements. Please check with your local extension service to ensure registration and proper use. Advion®, Optigard®, the Alliance Frame, the Purpose Icon and the Syngenta logo are trademarks of a Syngenta Group Company. Syngenta Customer Center: 1-866-SYNGENT(A) (796-4368). 1LGP8011 2/18continued on next page


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When you started your pest control business, you may have worked alone treating every home and business and personally greeting every customer. Now, as you’ve grown from a one-man outfit to one that employs a handful of people or more, it’s our employees who are on the front line. Their success or failure reflects on your business and leads to happy or unhappy customers, to referrals or lost business.

With so much on the line, you want to ensure your employees represent you well. And the best way to do that is through appropriate training. Proper training ensures they meet your philosophies and quality standards and helps prevent accidents and unintentional damage. By teaching your employees the right way to get the job done, you keep customers coming back, increase referrals and prevent often costly losses.

Go beyond technical training

One of the most important segments of effective training pertains to treat-ments. This ranges from proper chemical mixtures and application amounts to the proper use of equipment. Too much or too little of a chemical can make all the difference in a treatment being effective or causing damage. Not only can customers come after you because a treatment is ineffective or has created damage, but there is also the potential for bodily injury to customers and damage to your business’s reputation.

INVEST IN TRAINING

This technical training should be done whether you are hiring an experi-enced professional or someone new to the business. You want everyone to adhere to your standards, ensuring that they truly reflect the way you do business.

You should also consider training them in proper communications with customers. In today’s world your employees must learn how to properly manage customer expectations. If they are facing a difficult infestation that may take multiple treatments, for example, then they need to communicate that to customers before the first treatment.

If your employees will be driving company vehicles to customer locations, screening and driving training is essential. Make sure you verify their driver’s license, do reference and back ground checks, review their Motor Vehicle Record (MVR) and give them physical, road and written test. Know who you are putting behind the wheel, and then provide safe driving cours-es with defensive driving tactics and regular refresher courses.

Ongoing training and resources

After your initial training, don’t stop; there. Offer refresher courses regular-ly. Not only does ongoing training, help maintain quality standards, but it is a way to keep up on emerging problems and new techniques.

Bed bugs are a perfect example of this need. In the last few years, pest management professional (PMPs) have had a lot to learn about the effectiveness of chemical, heat and freezing methods in combating difficult pests like bed bugs.

However you choose to train your staff – using internal or external resources, online or live training – it is most important to ensure you have consistent quality standards, effective orientation and ongoing education. Training is an expense, but it’s also an investment in both your employees and the long-term health of your business.

Mites

The most difficult group of ectoparasites to control in pest management is mites because they are so small, can get through the smallest opening, and can cause severe irritations to humans. The three most common species associated with birds are the chicken mite (Dermanyssus gallinae), the northern fowl mite (Ornithonyssus sylviarum) and the tropical fowl mite (Ornithonyssus bursa).

Chicken Mite (Dermanys-sus gallinae). This is the most common mite on sparrows, starlings, and pigeons and most often causes human dermatitis. They are intermittent nocturnal feeders and do not remain on the host bird. During the day, they are found in cracks, crevices and/or the nest. They can survive up to eight months without blood meal.

From The PMP Reporter, Spring 2017

continued from page 12

BIRD NESTS AND ECTOPARASITES*


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Although our equipment and sprayers are made of durable materials, normal use does result in wear and gradual decline in performance. Without routine inspection, maintenance, and replacement of parts any of our equipment will become inconsistent, leaking, and broken. This type of wear can be non-profitable, result in misapplication, contamination, and the insecticide exposure to the target pests may result in a failure.

The mechanical problems that occur with tank sprayers are usually the result of poor repair and maintenance schedule. A preventative-based maintenance program will eliminate breakdowns and the need to repair it while on the job. If you do not routinely inspect and maintain your equipment it can be costly and dangerous.

Your equipment is a reflection on your professionalism and with proper maintenance and service your sprayer will provide years of dependable service. Remember, routine maintenance is primarily the responsibility of the individual applicator.

Care and Maintenance: Monthly inspect the pump mechanism, valve, hose; and nozzle. Thoroughly clean and flush the entire system with a detergent and water.

Cold: When the temperature is below freezing, the water in the siphon tube, hose and extension may freeze, and the expansion pressure of ice can crack or rupture these parts. Freezing damage can be prevented by relieving pressure in the tank and depressing the value trigger while elevating the extension to drain liquid back into the tank.

Tanks: Residues from insecticides build up in hoses, valves and exten-sions, but especially in tanks. When resides accumulate on internal surfac-es, equipment performance decreases. Regular flushing will limit the buildup of pesticide residue, but a thorough cleaning is periodically necessary.

Nozzles: The nozzle orifice produces a specific spray pattern and droplet size. With normal use, the orifice diameter will increase, which increases flow rate. Wear changes the shape of the orifice from oval to round., which will change the spray pattern. These changes occur gradually and may not be noticed. Depending on the amount of use, the type of formulations you usually use, and the cleaning of filter you normally will want to replace the nozzle every 2 years.

Filters and Check Valves: Filters prevent soil and other material from reaching the nozzle, where they can block or abrade the orifice. You’re B and G sprayer has a mesh filter at the end of the extension hose and before the nozzle. These filters must be periodically inspected and cleaned or replaced.

The check valve is at the bottom of the pump tube. Pressure is forced through the pump to build the pressure in the tank. Inspect the check valve periodically for wear and tear and replace annually.

There are many other maintenance areas to check which is why every office has a manufacturers detailed parts list, order number, and instructions for repair. You should also have repair kits which contain gaskets, washers, springs, and other parts necessary to correct common problems.

*By Shane McCoy, Nevada Pest Management Association Newsletter, September 2017

EQUIPMENT MAINTENANCE AND REPAIR*

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15

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